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    Mattress Factory Direct

    2.9 (80 reviews)
    Closed 9:00 am - 6:00 pm

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    Broken. Improperly installed.
    Kim K.

    This place sells poorly made garbage. I bought a dresser for what I thought was a good price, but the hardware bent and snapped within the first month of owning it. The way it was installed looked shoddy from the minute I got it into my apartment, but i couldn't check it at the store because it was tightly wrapped in layers of plastic and was being rushed. Lesson learned. I was using the drawers normally, and gently, but since the "hardware" is so cheap, it broke very quickly. I called asking if I could buy the metal/plastic hardware (that slides the drawer in and out), in order to fix and replace it myself. The people I spoke to on the phone gave me the runaround, eventually said it would be two weeks for them to order the part, and never called me back (it's been over a month). Save your money. This stuff is cheap for a reason.

    Rachel B.

    Was in need of a dresser and found this business on OfferUp. I came to Yelp and noticed the reviews were pretty split but still took my chances. My furniture was delivered today and I'm not to sure how I feel about my experience. Juan Carlos was the one who was initially helping me with my order and was very quick to respond to get me scheduled for delivery. Welp, delivery was 3 hours later than they said and he never responded when I reached back out to him. The other people at the store assisted me though. David delivered our dresser and 2 night stands and he was awesome! He was the best part about the experience. The cons were not only that our delivery was late but also the knobs on the dresser were not the pictures I had seen. I thought they were going to be plain silver knobs and when everything arrived they were all jewels! David said they would replace it for me but when I texted the manager and sent pictures, of course no response. I had to pay to order 14 new knobs on amazon. The furniture was also a little bit banged up and I included pictures. Judge for yourself if you want to use this company. Feels like it is very hit or miss.

    Alondra V.

    I found this place on Offer Up and decided to purchase a dresser. The one I wanted was $99 which wasn't that badThey offered a small delivery fee to get it delivered to my place. When I asked to be delivered after 3:30pm they said yes and also stated they would call me an hour before they were going to drop it off. I waited until 8pm and no call or message. I left my place to get food and get a call at 8:45pm saying they are there to drop of my dresser. I told them that they never called me and are going to have to wait because I left my home. Once they brought it in I payed them, they gave me a receipt and left. I unwrapped the plastic and it was scratched! I tried to message them through Offer Up about the scratch but they never replied so I decided to call the number on my receipt. Once I called and explained what happened with the delivery being super late and the scratch, they told me to send a picture of the receipt to a number and they would call me within 15 minutes after sending it. No call. I call the next morning explaining my frustration about this issue and they told me they can replace the dresser for me. So I let them know what day I was available. They told me they would deliver it between 12pm-5pm because I had work at 6pm. The guy who helped me told me they would call me in the morning to confirm the delivery. I had no call in the morning so I texted them around 1 pm asking if they're going to deliver it still and he replied saying no because they didn't have any deliveries headed out in my area. This was really upsetting because they've already wasted my time by having me wait for nothing. I have other things to do than waiting around at home hoping my dresser would come. When I explained my frustration and then them wasting my time I asked for AT LEAST the delivery fee back ($11) they told me they don't do refunds only exchanges. I wish I can give this place no stars. If I were you I wouldn't bother buying something from here. Let alone being delivered to you. They are unreliable and don't care about prioritizing customers with issues and doing everything possible to fix it and leave a good impression. Also, their Offer Up name was under "Brenda's Muebleria" for an FYI if you see them. They won't answer your messages if you have an issue. As of right now I'm still waiting for my new dresser to be delivered.

    Message and price
    Troiesha R.

    I'm so mad that I came here I'm writing this review in the parking lot I came here because I found this place on Facebook. I talk to two ppl in reference to a cal king mattress and box spring set and a drawer and dresser set . I was given and exact price for both of the items and when I arrived the mattress was the price quoted to me and the dresser set was not ! I was even recieving messages from the person who gave me the price while in the store and they told me they couldn't honor the price after I deovw 40 mins to this location thinking I was leaving with furniture and I'm leaving with nothing .

    Klare J.

    STAY AWAY! ZERO STARS Found this Place Over Facebook and Offerup when I Was looking for a Mattress & Box-spring. I saw a couple options that were in my price range, Decided to take a chance despite the reviews on Yelp. Not only is this place unprofessional they are LIARS. They told me my order would be delivered between 1-3pm, Not only did they arrive after 7pm wasting my whole day waiting for them, They also gave me a used mattress and boxspring. These Products are Advertised as "New", but they came with Tags which I have posted to show that they are false advertising products. I do not want a refund or an exchange, I just want to inform people of these scammers and to steer clear for your own good. I will be reporting to the better business bureau.

    Dee C.

    Great Furniture plug, they delivered my Futon right to my studio, even with last minute changes. They have everything you need

    Bad craftsmanship
    Matilda M.

    Poor craftsmanship ship the drawers don't slide well at all . Drawers close at an angle and poorly painted smells very strong and seem as if they were quickly painted . I ordered two dresses definitely not worth $400 .

    Rebecca T.

    Exchanged 4 times already... YES 4 TIMES! comes back always defective looking like this.... i cant believe they even try too sell this junk feel sorry for those who dont speak up and settle... dont buy from here waste of time bought this 1month ago and Im still here exchanging it.. at this point gonna ask for a refund they just give you a runaround been exchanging this drawer every week.... i honestly should've looked at there reviews WASTE OF MY TIME!

    Maribella H.

    I'm only putting 1 star they lied to me about prices and delivered wrong color and later to change it to right color they try charging me more. They are all in cahoots with lies... I don't recommend anyone here. Plus the dresser I bought is falling apart paint chipping with wood!!

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    3 years ago

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    1 year ago

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    8 months ago

    Robert was very helpful delivering my dresser. He was very polite. Thank you for your services.

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    10 months ago

    Customer service is horrible starting with the owner. Cheap quality. Not worth the price.

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    1 year ago

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    2 years ago

    Nice Mattresses Nice Prices service was good delivery was easy and convenient. It would take hours to look at all they have to offer

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    5 years ago

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    4 years ago

    This is my go to furniture store. Absolutely love this place. Everything I need is here and everyone is incredibly helpful. Highly recommend

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    8 years ago

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    Page 1 of 2

    Ask the Community - Mattress Factory Direct

    Review Highlights - Mattress Factory Direct

    They had a good selection of queen size mattresses and Alberto was helpful with every step along the way.

    Mentioned in 4 reviews

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    Caravana Furniture

    Caravana Furniture

    4.9(223 reviews)
    7.4 mi
    $$

    My husband found this furniture store on Google and we are thankful he did. We were looking for a…read moresectional sofa. We first went to a larger chain furniture store and found a sectional we liked, but the reviews for the company overall were terrible with the quality of the product and delivery. We couldn't fathom spending a decent amount on something that wouldn't last. We visited Caravana on Memorial Day and were pleased that they were offering a 20% sale. Wendy assisted us with selecting a sectional. It wasn't in the showroom but we were able to order it from their catalog. We also fell in love in with a bookshelf and coffee table and purchased that in addition to the sofa. They offer free delivery and set up within a 20 mile radius, which is unheard of at any other furniture store. Moises and his associate did a wonderful job with the delivery. Unfortunately our coffee table ended up having some water damage prior to delivery when it was stored in the warehouse. I emailed some photos of the defect and Moises answered promptly (on a Sunday!). He came back a few days later to replace the table, hassle free. We highly recommend shopping here. They are a family run business and have that personal touch only local places have. They offer a nice selection at reasonable prices and have excellent customer service.

    Was in need of a couch and saw this spot has high ratings. Service was on point and finding an…read moreaffordable couch was easy-peasy. Delivery was super smooth and quick. Definitely will shop here when I'm ready for more pieces!

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    Caravana Furniture - 5 pc Dining Set. The smooth texture of the wood is simply irresistible, and the black metal accents provide a striking contrast.

    5 pc Dining Set. The smooth texture of the wood is simply irresistible, and the black metal accents provide a striking contrast.

    Caravana Furniture - Holyday season at Caravana furniture.

    Holyday season at Caravana furniture.

    Caravana Furniture - Transform your dining room into a chic and sophisticated space with our exquisite round 5pc dining set in whitewash mango wood. .

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    Transform your dining room into a chic and sophisticated space with our exquisite round 5pc dining set in whitewash mango wood. .

    RH Outlet Long Beach

    RH Outlet Long Beach

    3.6(189 reviews)
    8.5 mi
    $$$$

    Waiting for our names to be called from our restaurant checkin reservations, which the restaurant…read morewas on the first floor. We walked upstairs to the 2nd floor and we found this furniture store. Walked in and was greeted. We continued to walk around the store and the sales person that was inside stated that she is here to help us on anything that we feel is beneficial to our interest. "I replied, thank you so much." The ambiance of this store is comfortable. They really have good prices here. We seen 30, 50 and some 70% off on a few items. They have beds, couches, dressers, shelves, etc pertaining to house furniture or office furniture. Materials Items they were selling were fancy and solid, contemporary and Suttel of your liking of interest. Overall the place is solid to purchase furniture. Even though we were just browsing, I give kudos to the sales personnels on making you feel comfortable. No pressure just respons feedbacks of interest. We were treated with respect, being a potential buyer. Very professional on the companies approach. I will be back to look again. Alot of the furniture is nice and stylish which is applicable to a modern household. Good place, lots of parking at the parking garage! This furniture has 2 floors to browse from.

    Redoing is fun especially when it comes to the furniture shopping. And getting a good deal, that's…read morea major score. This outlet is pretty massive with two floors of furniture. You can somewhat get a good deal with the items but they're still on the higher price side. If you know RH, you know they're known for the classic neutral calming colors. Beiges, white, black and so on. Wood frame and metal seem to be things there. Upstairs was a mixture of everything. Bed frames, rugs, bathing items with towels and so on. A mixture of bedroom stuff and some living room items. The main floors is where majority of living room and dining items are. They do have a massive collection with sofa, sections and accent chairs. Then you have the kitchen with a good selection of dining tables as well with loads of dining chairs. Accent furniture, a decent amount of items to choose from. On the patio, a smaller sections with furniture but decent. Some items are hit or miss as their individual pieces versus a whole set. Downfall with this place. Even though there's loads to choose from, everything is beige, whites, cream and literally have foot prints on pretty much every piece of furniture. It's like let your kid run loose and go to town jumping on everything. Don't get me wrong, you may get some nice pieces for a fraction of the price but even with an outlet, you somewhat expect something decent. If I'm paying 5-10k for furniture, it better not be covered in footprints...lol... Just putting it out there, they could have someone steam clean before selling and everything is pretty much sold as is. Price wise, it's still on the stepper side but as it's outlet, it's cheaper than retail. Delivery is with a third party that they use. There's parking at the structure next door.

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    RH Outlet Long Beach
    RH Outlet Long Beach
    RH Outlet Long Beach - Bed area

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    Bed area

    Urban Americana - Bought this Arco lamp from here.   Thank you.

    Urban Americana

    4.5(115 reviews)
    6.8 mi
    $$$

    This place is a true gem - a hidden mini mecca for antique and thrifters!! I've driven by numerous…read moretimes and finally decided to exit my vehicle and explore it yesterday, and I'm so glad I did!!! It's so much bigger inside and filled with epic treasures from vintage dishes to beautiful furniture pieces. They have a great outdoor section and inside, so many unique pieces to please most any thrifter or antique lover. Beautiful open, organized layout to roam around and very friendly, helpful staff. My quick "I'll just check it out," turned into an hour of thrifter heaven and a few beautiful pieces that now grace the walls and shelves of my home. Prices are fair, depending on vendor; their merchandise is good to high quality. They also played awesome 80's music to enhance your shopping pleasure :) I forgot to snap pics because I was too overwhelmed with excitement, but added a shot of my favorite piece on my wall. We, (my debit card and I) will DEF be back!!

    Urban Americana is a very cool vintage and antique store worth checking out if you are ever in the…read moreLong Beach area. There is a small parking lot here or street parking all around the area. Inside, it is a pretty spacious building with a bunch of booths with different vendors showcasing their items. They have a wide range of things from high end furniture, books, vinyls, art, cutlery, rugs, clothing, and more. Whether you are just window shopping or looking for a new addition to your space, this is a great spot to check out!

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    Urban Americana - Stunning.

    Stunning.

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    WoodenRevivals - record player stand

    WoodenRevivals

    4.9(45 reviews)
    7.2 mi
    $$

    We have had Boris do our dining room table, mantle, bathroom vanity, record player stand, and…read morebedroom dresser. It's worth the extra money because you can get the piece you imagine made rather than trying to fit big box store furniture into your home. Boris is great at working with you until you get exactly what you want. A pleasure to work with every time. We probably won't be using him again though, only because we've maxed out what we can do in our 1 bedroom condo, and we'll never be able to afford a home here.

    SUPPORT YOUR LOCAL CRAFSTMAN AND YOUR LOCAL BUSINESSES!…read more I'm so glad the big box stores did not have what my wife wanted out of a formal dining room table, because I looked around for someone who could make something custom and found Boris! I sent an email out with the general spec and design, along with a photo of something similar to what we were looking for. He knew exactly what he was going to make, recommended wood to use for the table, and gave a clear quote for the work. Very professional communication with clear explanation. I kicked off the order quickly with a deposit, got a sketch to confirm the intended design with my wife (everything checked out) and a couple of weeks later got a confirmation on the color of the stain. We were looking to get the table before relatives were coming over internationally to visit us in our new house, and he delivered there as well! Finished piece was delivered a week ahead of our relatives showing up, and when my wife saw the table for the first time she said it was exactly what she was looking for! I am happy because I wanted a solid wood table with character. Boris took an email request and photo and created exactly what my wife was looking for on budget and ahead of schedule! He had a great attitude the entire time. I wish everyone I worked with could deliver like Boris!

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    WoodenRevivals - Lone Oval Dining Table

    Lone Oval Dining Table

    WoodenRevivals - Sky White Dining Set- Custom designed dining set to fit perfectly in the desired space.

    Sky White Dining Set- Custom designed dining set to fit perfectly in the desired space.

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    Double sink custom vanity

    Mattress Factory Direct - furniture - Updated May 2026

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