I purchased an icomfort mattress in in late 2013 from Mattress Direct on the Westbank. In the beginning our saleswoman was very helpful and answered all of our questions. With out hesitation I knew I wanted to purchase a mattress from her. I purchased the mattress and picked out my delivery date and the mattress arrived a few days later. When my mattress arrived, it was a queen size instead of a king, so I had to call the store and tell them I got the incorrect mattress. The saleswoman told me to wait a few days and the delivery guys would come pick it up and in the meantime I needed to come to the store to sign some papers. I went back to the store ASAP and found out that I was JIPPED on the whole thing. I had originally ordered a king size floor model mattress and I got new queen size. She told me there were no more king size floor models and that I had to purchase and pay more money for a king size if it is what I wanted even though it was clearly her mistake! So I had to shovel out the extra 700.00 dollars, and got charged another delivery fee. The mattress was not delivered when they said it would be and the saleswoman wouldn't even help me and was "not at work" when I needed help. Since I decided to purchase a mattress protector I had 120 days to test my mattress and decide if I wanted to keep it or exchange it. Recently, my fiance and I decided we wanted to exchange our mattress, so I went to the store, had a different saleswoman, and she was also helpful! What another SCAM! I paid her the money for the exchange on my mattress and she gave me a "soft copy" of my receipt and told me that she would call the next day for me to pick up my hard copy and schedule a time for my delivery. The next day all morning, I received no call. After 12:30pm I decided to call,over and over for a few hours and I get the answering machine. The day after I still get no call back and this time they answer and say someone will be calling me back shortly...Again, no call. Finally, I call the next day and they tell me they can't help me and I need to call corporate...WTF. what do you mean you can't help me?? I purchased my mattress at your store!! Well I call corporate and they tell me they can't find my ticket and they need to call me back. A few hours later, a lazy employee at the Harvey store calls to say they put the wrong address in for the ticket and corporate is working to fix it....which is probably a lie because it's not like the mattress got delivered to a different address because they have to call me to confirm delivery and no one ever called to confirm it!!! I wait for corporate to call back and still I hear nothing, until I get a hold of them and they say "Ohh, so and so was suppose to call you back, did you not get a call to schedule another delivery?" NO!!!!! I never got a call!!!! Being 9 months pregnant now and upset and irritated because I am getting completely screwed on a mattress!!! As I am writing this, I am still waiting on call back which I am sure I will not get by the end of the day and I am sure my mattress will not be delivered until next week or the week after!!!!!! NEVER EVER EVER EVER EVER EVER GO TO THIS STORE!! IT IS COMPLETE BS!!!!!! read more