Clean business, plenty of parking. The manager, Brian was there to show me various mattresses and listed pros and cons and price points. He was very attentive and accommodating and set the delivery date. I waited to do my review until I slept in it, though. Delivery guys were quick and in and out, polite and friendly. The mattress is very comfortable, and my shoulder and hip didn't hurt the next day! Excellent! UPDATE... The mattress I bought had a cushion "cooling technology" top. I find a month into using it, the top doesn't breathe at all, and it causes me to sweat if I lay on one side too long. Kind of like sleeping on plastic. Avoid the cooling technology tops!! read more

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I walked in 2 days before Christmas and was on a mission to find a certain item and they had it!!! Torino helped me and everything was great!!! Thank you!!! read more

We can only report right now on the service because we just left the store. Ali Williams was terrific and showed us exactly what we wanted after being told at several stores that we would never find a split head queen mattress. Ali worked with us, helped us decided which was right, knew all the details of what we were considering, and gave us an excellent price. He made the experience we thought would be a frustrating one, actually fun. He is personable, professional, knowledgeable, and he did not pressure us at all--just answered all our concerns. We won't get delivery until next month, so I am hoping the delivery and product are as excellent as Ali was. We really enjoyed meeting and speaking with him. Roz and Ed F. read more

I want to start by saying the salesman was great and I have zero issues with him. I stopped in here while getting some prices for a new mattress. Believe it or not, it's been 5 years since I bought a new mattress and it was already sagging, but that's another story. I found a mattress that I really liked at another store, so I was shopping around trying to find the best price. Well, first of all, spoiler alert- Mattress Direct has some of the highest prices I encountered, despite their catchy, "The best rest for less" slogan. Also, the mattress I was interested in was the only one that didn't have a box spring and was basically sitting on the machinery that was used to move it into the store, so if this had been my first stop, I wouldn't have even bothered trying the mattress I really wanted. The salesman did his best to explain pricing and everything, but at the end of the day, it was "no" from me. There are better prices out there, so shop around before you buy from here. read more

I had Exceptional service with Alexis at the Harvey store! She was very patient and knowledgeable about the best mattress to purchase for my dad! I will return for future purchases. read more

No stars is more like it. THIEVES AND LIARS!! Purchased a mattress over Memorial Day 2022 with the help of a nice(?) Veteran. Told me that if I wanted the 120 day warranty I needed to purchase a certain mattress cover that was $200. and it also had a cooling touch. HA! Flimsy gives it a glowing review. I had problems with the mattress from the beginning. It sagged in the middle and the mattress cover kept moving around. Found a tag attached to it showing Aaron's Rentals. Did I get a used mattress? Went to the store to inquire and was told there is no warranty and they were not going to refund my money. Reported them to the BBB. Once any document is signed, IT'S YOURS REGARDLESS IF THEY DRAGGED IT OUT OF THE TRASH!!! The salesman even tried to pawn the sale off on the saleswoman that was there that day. She wandered around the store and did not assist in any way. Trust me, GO ELSEWHERE. THEIVES AND LIARS!!! read more

I had a horrible experience with this company. I spent over 3,700 on a frame, and mattress. They first delivered the wrong mattress and frame after 4 weeks, then had to wait another 4 weeks, and they sent the wrong frame again. The new mattress did not feel anything like the floor model. I asked to get another mattress, because I was told I had 45 days to try the mattress, and could trade it in for another one. When I tried to do so, the regional manger called me, and said they would not swap the mattress out, because I didn't buy their mattress cover. Not once when I was spending over 3700 did they ever mention I needed to buy their mattress cover. Now I am stuck with a mattress I cannot sleep on. The Regional manager's response was, well you should have looked at our website for our return policies. When you purchase merchandise from a store, and are verbally told you have a guarantee sleep trial, you'd think you would trust the store manger's word. Well, not with Mattress Direct. I hope my experience will help save you a lot of heartache, from a company like this. read more

We financed our bed using same-as-cash financing. We returned our bed for a new one and bought sheets and two pillows. They charged the return fee on the card and advised that this would not change my promotion. I set up auto-pay for our bed so the payments are complete two months before the promotion expires. But, I saw interest fees on my account for $361. I called the financing company who told me that there was a new promotion with a shorter term added with the return of the bed. I called the store and they said to call the financing company. I called the financing company and they said to call the store. They folks are frauds! Don't even bother with them. read more

My husband and I recently moved to the area and wanted to purchase a new bed. We went it and were immediately assisted by Felix Maldonado. He has a very positive and comforting demeanor. He had us laughing a lot of the time. We didn't want to make a decision until we tried some other places and he put no pressure on us at all. He even gave us the name of some local furniture stores since we mentioned wanted new furniture also. We came back about a week later (on a day we knew he'd be working) and he assisted us in making the transaction happen. From beginning to end ... we were completely satisfied with the service we received - and so far we're loving the mattress & pillows so far!!! read more

buyer beware!!! if i could give FIVE NEGATIVE STARS i would!!! no one at the company actually knows what the sales/return policies are. i got 3 different pieces of info from 2 people (bryant brinker, in-store sales person and matt valadie - district manager) and their website. i was also lied to by both staff (crazy excuse of foam shortage delaying my exchange request and then saying tempur-pedic "requires" a mattress protector be sold with their mattresses - i spoke w/ tempur-pedic direct and was told this is a lie). bottom line, because we didn't buy the mattress direct mattress protector we cannot exchange our uncomfortable mattress. when we purchased we were NEVER told we had to buy the protector in order to get the "comfort guarantee". then i was told 3 times my exchange request was being processed. a month later i was told by matt valadie that i couldn't exchange the mattress. overall, a horrible experience. whatever happened to that little ditty, "the customer is always right"???? when i'm told 3 different things from 3 different sources, along with two blatant lies, shouldn't the company just throw in the towel and satisfy the customer? NEVER BUY FROM MATTRESS DIRECT!!!!!!!!! read more

Their is a no return policy for money back and you have to break in your mattress for 30 days ! We got out mattress a day late with no phone calls about a time frame for them to come or the fact they were not coming on the set up date and time. Only a call 10 minutes before they arrived! We were not told that it takes 30 days to break the mattress in and while it should be a soft mattress it is not. It is very hard and I don't not see how and why we have to break it in for 30 days with waking up with hurt backs because it is not even close to being what it should of been. We were not informed about store credit only but it is on the receipt. That's our mistake and will not happen again but it sure was not mentioned to us that u cannot get your money back! We will not be back and wish we would of never went there. The sales person was from the veterans store and was misleading about having to buy there box spring saying it was included in the price. We didn't have to get it and cold of got just the mattress for cheaper. I do not like being mislead about things and really don't like the fact that I have a very uncomfortable mattress until it is broken in which there is no guarantee on how long that will take. Lessons learned and will not be back after feeling like I was dealing with a used car salesman. read more

If I could give this place zero stars I absolutely would! The sales people here just try to scam you and make sure you walk out buying their mattress. Me and my boyfriend went in to find a nice mattress that was soft, but not overly soft. And after laying on about 10 different mattresses, we decided on a iserta hybrid. We did not want a box frame and we were told it was included in the price at no extra charge and that is a lie because it is a $200 plus charge if you look at the prices online for this mattress. Our delivery date was set a week from when it was purchased and it arrived a day late and a 10 minute phone call prior. Our sales person said they would call the day before to set up a time and then again the day of delivery and as stated it was a 10 minute notice! After setting up the matress and sleeping on it for a night we both woke up with back pain! We tried going to the store and seeing the mattress we tried in store and it ABSOLUTELY in no way feels the same! We were told no refunds can be given and only and exchange can be done after "breaking" it in for 30 days! I work in retail sales and explain the policy to each and every customer before having them sign our receipts and our sales guy ONLY discussed the 1 year warranty exchange policy AND NOT ONCE MADE US AWARE OF THIS FINAL SALE! I have no problem with a final sale policy but i was not told about this and after getting home and looking over my receipt saw the small print of...No refund-all sales final. After poor customer service i do not want to exchange my mattress for another just to go through this same process with a different mattress. I would never recommend these people or this place to anyone and next time i purchase a mattress it will NOT be from any Mattress Direct stores! read more