The man really helped us out and we love the matress so comfy! We got it same day and easy to assemble. Will be going back for my daughter's bed. read more

This is an addition to the review I left in 2020. Nick Kirk, the man behind Mattress By Appointment in Rocklin, is the man you want to work with to make your mattress purcase smooth, with excellent results. I just bought my second bed and this too is a fantastic sleeping machine. With Nick you get a partner with experience, knowledge and a true concern for your happiness. Prices are more than fair and if you doubt me ask Nick and he'll learn the truth. Be sure to at least check-out him and his bedding. read more

Online it states that mattresses are 80% off and that queens start at $125. When I went into the store, there were about 7-8 different mattresses but I knew which one I wanted based on color, the height and the pillow top. But, I came in with like $500 thinking I would pay that much but need maybe $200 more to pay later. And I asked the cost of the mattress I wanted. I was not given an answer but told to see how each mattress feels without giving me a price of each. The seller could have just told me the price and that should have been a red flag to me. But, I laid one each one to come to the conclusion that I wanted the mattress advertised online (black with pillow top). The rest didnt look good to me and most didn't feel comfortable. I assumed the one I wanted was $800-$1000 but with an 80% discount as mentioned on FB and in ads. But I was told it was $1300 for the mattress and box spring. The seller was vague about everything else and he literally scrolled through everything as I viewed the documents and he just showed me my weekly payments so I thought I was paying off $1300 for delivery and all. I get home and I thoroughly read my documents and it says I owe nearly $4000. I was ashamed of myself for taking a $1300 bed and box spring because I told him 80% off of this is $1300!? I thought I would pay $400-$600 for everything. He told me the mattress is over $1500 or more without the discount. And this guy was so vague about everything he did not tell me about the interest. He only told me everything was $1300. I could have gone to Rent a Center or Aarons for the price and interest. And payments would be less. I will never shop here again. And the mattress is big and looks good now but there are a lot of strings pulled or torn out of the top. I had same day delivery and the seller was like I can delivery it after we sign the documents. I should have left and brought a 14 inch mattress from Amazon for $500+ with free delivery. I went in thinking I would be given a higher price and I didnt like that prices werent listed above the beds. They can give you any price. And this is not a discount store. I could have paid $300-$1000 for a bed in full instead of having over $3500 debt. I want to return it but I will try to pay a lesser fee with the 90 day fee of like $1450. It felt like such a rip off but the is was before I realized I had to pay $3500+. Not telling the truth or rushing someone through documents and only showing them certain areas of it is as bad as lying. I bet this comps has people who change their banks a lot. read more

I met Nick at the local chamber of commerce here in Rocklin California. I chose this business because he is deeply connected in our community and supports some of the nonprofit center area. My wife and I bought a mattress from him earlier this year. There was a great selection Then we are very pleased with the purchase. Nick personally delivered the mattress to her home. Our old mattress which was included in the price. The entire experience was convenient, professional, and pricing was well below the cost at other retail locations. read more

If I could give 0 starts I would do that. I came to this establishment because I had previously bought a cheap matress here, about 9 years ago and was wondering if there were good quality matresses available. Came in, Nick remembered me and that was great. Together with my partner we checked out a few of the " better quality" matresses and after laying on a particular one ... we both decided this could be an option. We were told by Nick that this was "diamond" matress that sells for 2400 but he would sell it to us from 1200. Based on his word ...we bought the mattress. Got it home and the next few days we struggled with information given to us. We could not find a DIAMOND matress that looked like the one we purchsed- no DIAMOND tag was on the matress - we somewhat knew we got ripped off. Over the next few days we asked for supporting information from Nick- only to be ignored and brushed off- can't talk right now, driving, at the dentist... oh see you WEDNESDAY-come by the store- oh I can't see you that day, no power. He actually dropped by our new place and dropped off 2 brand new pillows- maybe thinking we would go away...? Eventually he gave us 2 more matress names and none came up in our Google searches or no tag with those names matched the tag we had. Finnaly he gave us a matress name - we found it online - looks exactly like the one he sold us for 1200 dollars - but it sold for under 600 dollars. ( he stated this is his manufacturer- they sold this matres on their site for under 600 on sale. We presented him with this information and let him know - we now have confirmation he ripped us off and want to give him the opportunity to fix the issue. He has not replied to our texts. Also since we have our guest bedroom needing a bed - we thought we can be happy if he gives us a full size matress of the same brand , no charge since he decided to lie to us and cheat us on the matress and and price...and keep the 1200. He never returned the texts or came up with a resolution for the issue. We have time to reverse the transactions with our bank - but wanted to give him the opportunity to fix the issue..I also didn't want to blast him - but obviously he doesn't care about ripping people off so my kindness wore off. Please don't believe a word he says and do your research when it comes to buying a matress from him. Very much like a car sales person- will fraudulently lie to make a sale. Very dissapointed. I am letting know all my associates and church people about this place and the lies we were told. read more

Nick was a very genuine, friendly & kind soul. Very helpful in finding the right mattress so I can get a restful supportive night's sleep to meet my life's challenges & demands with excellence & enthusiasm. Look no further for the right place to find a welcoming environment to choose the bed that's right for YOUR dreams! This is the place to go! Thumbs up -Michael Sean Miller read more

Mattress By Appointment Rocklin - Michael giving the mattress by appointment in Rocklin his Official Thumbs up of approval. Go there to get your mattress dreams come true! - Mattresses Near Me - Rocklin, California

Nick was so low keyed & informative in sharing information about the best mattress for my friends need. I knew of Nick thru church & network groups, I called, made an appointment & took a friend to see him, no pressure what so ever! I know, when I need a mattress, I will call Nick! read more

Nick is great to work with! I have bought two beds from him now and I will go back to him the next time I need a bed. Update: Once I took delivery of the second bed, after the chaos of moving, I noticed that what Nick told us was a Serta had a tag that said Five Star Mattress. I messaged him asking if that is the model name of the bed and he said that the bed is only manufactured by Serta, which means it is not actually a Serta. He wrote on my invoice that it is a Serta. I started researching and I couldn't find many good reviews for the Five Star Mattress brand. I asked Nick for the return policy a few weeks ago and he has not responded. I recently asked again because I originally decided to give it a chance but my boyfriend and I both wake up sore almost every morning now. We have only been sleeping on this bed for just over a month. The pillow top is already stretched out in the middle and bunches up when I move around at night. A couple days ago I messaged Nick asking again for the return policy. "Someone" else messaged me back and told me that Nick is out of the country. I asked when he will be back and for the return policy again and AGAIN I have had no response. I have found actual Serta mattresses for half the price of what I was charged for this off brand mattress. I am still trying to get ahold of him because I would rather sleep on an air mattress until I can find a new mattress somewhere else. read more

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Strange setup, you get what you pay for. No way to compare mattresses if your going to buy from here. The big box stores are a safe bet for returns, customer service and dependability. I didnt see any deals there and btw 4-5 days for delivery, no mattresses in stock. read more

We bought new twin XL beds for our growing boys from Nick at Mattress by Appointment in Rocklin just before Christmas. Nick was down to earth, friendly and professioinal. He showed me what was available and when the mattresses were more than I wanted to pay, he gave me an incredible discount. He helped me load them into my car and I was back on the road to home within 30 minutes. Great quality! Made in So. Cal. with a 20 year warranty and the mattresses feel great! Being Scouts, our boys can fall asleep just about anywhere, but at least when they're home, they have wonderful mattresses that will last through high school and college (and beyond). read more

Not a very good experience with this company. Beware all sales are final. The old rule "Buyer Beware" applies to this business. Owner of this business was personable and a great salesman could sell shoes to a person with no legs. Personally the Wellsville mattress we purchased was the most uncomfortable mattress I have ever slept on. We gave it a good 30days. Other may enjoy them we did not. During the sale at the store he stated if we didn't like the mattress we could exchange for another. The salesperson at this store was matter of fact on my first call to him about my uncomfortable sleep "doesn't have a return policy nothing he can do for us". After that call we bought another bed at a National Department store that provided better customer protection after the sale. On my second call to the salesman about the bad sleep he stated it was too late because we had already bought another mattress. I asked again is there nothing he was willing to do for us The answer was no. I said I was disappointed and that I will let everyone know about my experience with "Mattresses by Appointment" Remember if the price sounds to good to be true there is a reason. This one is on me for not being smarter by getting his sales pitch in writing or recording it on my phone and I'm old enough to know better. All I can do at this point is advise others to do yourself a favor and shop elsewhere and get the service after the fact in writing. read more

Quick and easy I was in and out in less than 30 minutes. I made a purchase for my mother. The bed was delivered the same day. She's more than happy with her surprise bed. Nick was helpful in every way he could be. Thank you for helping me make this purchase happen. read more

Nick was fantastic! I was able to get a same day appt. and delivery immediately after purchase. He was very knowledgeable about his Mattress Stock and helped my daughter and I to pick the perfect one for her. Definitely recommend & will be returning!! read more

If you want to get ripped off talk to Nick. His story changed over and over when it came to delivery he kept changing delivery blaming it on whatever. It was a complete nightmare to deal with. Thankfully I cancelled my order but had to fight the finance company for a refund because Nick wouldn't call them back, the same fiance company Nick recommended. Turns out in California if you use one of the stores fiance companies you have no protection from the seller. It took a month to get the finance company to refund my money. USE A CREDIT CARD FOR YOUR BEST PROTECTION. The negative reviews on Yelp are true. Oh and let's say you drop $2k on a bed and don't like it, guess what? You're stuck! So glad I didn't buy from this place. There are so many better places online that offer 100% satisfaction guarantees for up to a year. read more

I wasn't expecting such a small selection. Only enough room in the store for about 8 beds to lay out. The rest of the beds were up against the wall. Nick seemed like a nice enough guy and seemed willing to help me out in a crappy situation. I found a bed a liked but didn't love but he was offering me a really great price. As indecisive as I am I told him I'd like to think about it and I would get back to him later that evening. When I told him (over text like he told me to) I was going to go with something else he was very rude and said "I guarantee you'll come back to me in 2 years for a replacement. Oh well good luck to you" The whole situation really bothered me the way he handled it. It also bothered me that he preferred to do business over text. I'm 25 but I still prefer good old fashion professionalism. read more

Great experience finding a new mattress for my son. Nick was so helpful and professional too. I highly recommend Mattress By Appointment and the price was right too! read more

Very friendly and professional. Zero pressure. I was given plenty of time to try out mattresses, all my questions were answered and the owner encouraged me to choose my mattress without a "sales" pitch. Love the mattress! He even picked up our old mattress. I highly recommend Mattresses by appointment! read more

TERRIBLE Customer Service TERRIBLE Delivery Service BAD Business FRAUD FRAUD FRAUD FRAUD My wife and I setup an appointment with Justin at their Elk Grove location about a month ago. We saw some beds we were interested in, and Justin advised us to try out thier financing program (90 day buyout, no interest). Sounded good so we signed up to purchase 1 king, 1 queen and 2 twin size bedsets. The total came out to about $2,000, so we put made a down payment of $650. Justin told us he would deliver the beds the next day. We left the store anticipating our new comfy beds. The next day comes around, 12 noon no call no show. We try to contact Justin, no answer. Finally a few hours later, he texts "Sorry, had to take my daughter to the ER she has asthma." I'm a parent myself, so I respond "No worries, take care of your family first. I appreciate it if you could keep me posted so I know what's going on." He replies, "I'll let you know if I can bring it later on today or tomorrow." Sure no problem. Not until 9:15 pm, he sends a text "I will have to do it tomorrow morning." Not being rude or angry, I respond "Sure, one of us will be home in the morning." Next morning comes, no call no show once again. On my way to work I contact Justin at noon, "What time are you delivering the beds?" He replies, "I'll be on my way in an hour." My wife calls me at 3 pm saying Justin just showed up by himself & he's asking for help to carry the beds. We live in an apartment complex on the 2nd floor, so he's complaining about the distance & stairs. *** I thought that was the job of a delivery service*** Justin gets frustrated taking the beds off his u-haul rental trailer connected to his mini-suv. As a result, our king size mattress falls flat in the middle of the street (blocking all traffic because he's double parked). And he just walks off with the twin mattress set on the dolly. My wife picks it up & sets it against a neighbors car port. When he returns, my wife tells him she doesn't want that bed because it fell in the street. He says, "No it didn't, it's standing straight up." Then she says, "Yeah, because I just picked it up". Justin tells her, "Oh well, it's too late I'm already here". The twin bedsets that he took up, he drops it off on our front porch & says "I don't deliver in your house or set it up." So now my wife gets really upset and calls his dad, Nick from the Rocklin store. Nick apologizes for Justin's actions but says we don't do refunds, you must go through your financing company. While my wife is on the phone, she gets a text from Justin stating "I left the rest of your beds neatly stacked in your car port". ***Remind you, we live in an apartment complex of 500 tenants.*** So my wife rushed down to check our car port and nothing is there. She calls Justin, and his phone is off. She calls his dad Nick, and he says "The beds are in your possession, now it's your responsibility. Stop harassing me or I'll call my lawyer". So now we get stuck with only 2 twin size bedsets and a bill of $1,300. We contact our financing company & they're still trying to contact both Nick and Justin. TYPICAL SALESMAN!! ***They are the used car salesmen everyone warns you about.*** I have pictures of the bed laying in the middle of the street & screenshots of all Justin's text messages. You better believe, a lawsuit is coming for his ass. They're lucky to get one because it's required, otherwise they'll have none. read more

Today we went out to mattress by appointment in Rocklin! Nick is awesome to work with! We left with a new king size mattress that has a cooling top a new base and waterproof cover to go over it! Best part is we spent half of the retail price! We looked around at other places and this by far was not only the best price but most comfortable shopping experience. Highly recommend checking out this store the next time you need a new bed! read more

Mattress By Appointment Rocklin - Mattresses Near Me - Rocklin, California

Horrible customer service. I have a newborn at home and was running late to my appointment with Nick, he called and his tone of voice was short of aggressive. I finally arrived at the store and he was nowhere in sight, he had left without a text or call saying he was leaving. I left my newborn at home for nothing and did not get the mattress I was looking for. Please look elsewhere! This is not a business I would ever recommend to anybody. read more

Love my mattress! Got it for a GREAT price. Nick was awesome! He went over and beyond the call of duty. I Was able to have my mattress delivered the same day. Not only did he deliver the mattress, I had bought a head board from another company that was still in boxes and he stayed and helped me put it together. Great customer service! Thanks for everything Nick! read more

Nick ripped us off. Sold us a counterfeit mattress. Floor models are different then what I got. Contacted the company that made the mattresses and they explained to me that the mattress I got was counterfeit. Nick will not tell you that you cannot return your mattress and have you sign paper work stating that. Makes up excuses. read more

Mattresses by Appointment has great prices and Nick is very knowledgable as to what type of mattress would be best for you. Nick is very helpful and can answer any questions you would have when purchasing a mattress. I would recommend making an appointment with Nick if you want a good mattress at a great price. read more

Nick was rude! The only good thing about this place was he was redily available to meet us for an appointment. Once we showed up he didn't want to tell us prices of the mattresses flat out. He wanted us to sit on them and tell him which one we liked before naming prices. After we said we weren't sure, he just blew us off and walked away!!! Totally unprofessional and DISRESPECTFUL!! GO HERE if u want to be treated like crap!! read more

Nick was very nice when we came in to find a mattress. We knew the name of the bed we loved from another place. He found us an exact model match from same company and saved us about $1500! He's great. We love our mattress!! Now the finance co he works with leaves a lot to be desired! We wouldn't go the finance route next time! read more

Great experience! Justin was very kind and honest. He helped us pick what was best for us and there was zero pressure to go for a more expensive choice. Prices are unbeatable and we met with him and had our mattress within an hour of contacting him! We also got $25 off of our payment for referring my friend who came to get a mattress right after I told her about how great they are. Very pleased! read more

Best place to purchase any size mattress on any type of budget or no budget at all ! Purchased from Nick and felt like we were buying off a friend . Very honest and genuinely nice guy with no annoying sales pitch. He's there just to consult on the differences between the mattresses and save you money regardless of what size you're getting. Highly recommended for a great product, quick delivery and to save money read more

I called and made appointment with Justin, he was on time very kind with no pressure sales, he also allowed me to lay on every bed so I can pick the exact bed I liked the most. I am so happy I came here instead of sleep train saved over $500! I recommend anyone looking for a great deal and awesome customer service come to Rocklin Mattress by Appointment you won't regret it! read more

Very, very dishonest. Over priced and terrible quality mattresses. Very pushy and rude. Sent a picture of a different mattresses then the one he agreed to sell. DO NOT RECOMMEND VISITING ANY LOCATION. Would give no stars if i could. read more

Buyers Beware! Once transaction has been conducted in this store, "All Sales Final. No Refunds. In-store credit provided for items returned in original factory sealed plastic." On January 30, 2016, I paid in full for a mattress and box spring at Mattress by Appointment in Rocklin, CA. A week after paying for the mattress and box spring, I found a different mattress and a better deal that I wanted to get. I asked the store owner for a refund prior to picking up the mattress. The store owner verbally advised me of his store return policy when I asked for the refund. At the time of purchase, the store owner never verbally advised me of his store return policy. The return policy was not posted anywhere in his store. I did not sign a purchase agreement and was not made aware of the store return policy prior to and at the time of the transaction. I am currently in the process of taking the store owner to Small Claims Court in the attempt to recover my loss of funds. As of this date, I have yet to pick-up the mattress or box springs. read more

My husband were long overdue for a new mattress! We searched the Internet for the best place and Mattress by appointment came up as the #1 Mattress store in Sacramento so we thought we would check it out. When we got there Nick and Justin were ready for us. I loved that we were the only ones there with them. It made the experience so fast and so easy. And you really can't beat the price! We LOVE our bed! It was delivered right on time (my husband was the late one)! And the 90 day financing is pretty awesome too. I would highly recommend these guys to anyone!!! Thank you Nick and Justin! Sorry my review is late! read more