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Mattress By Appointment Rocklin

3.4 (31 reviews)
Closed 10:00 am - 7:00 pm
Updated 3 weeks ago

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Michael giving the mattress by appointment in Rocklin his Official Thumbs up of approval. Go there to get your mattress dreams come true!
Michael M.

Nick was a very genuine, friendly & kind soul. Very helpful in finding the right mattress so I can get a restful supportive night's sleep to meet my life's challenges & demands with excellence & enthusiasm. Look no further for the right place to find a welcoming environment to choose the bed that's right for YOUR dreams! This is the place to go! Thumbs up -Michael Sean Miller

Rose P.

Nick is great to work with! I have bought two beds from him now and I will go back to him the next time I need a bed. Update: Once I took delivery of the second bed, after the chaos of moving, I noticed that what Nick told us was a Serta had a tag that said Five Star Mattress. I messaged him asking if that is the model name of the bed and he said that the bed is only manufactured by Serta, which means it is not actually a Serta. He wrote on my invoice that it is a Serta. I started researching and I couldn't find many good reviews for the Five Star Mattress brand. I asked Nick for the return policy a few weeks ago and he has not responded. I recently asked again because I originally decided to give it a chance but my boyfriend and I both wake up sore almost every morning now. We have only been sleeping on this bed for just over a month. The pillow top is already stretched out in the middle and bunches up when I move around at night. A couple days ago I messaged Nick asking again for the return policy. "Someone" else messaged me back and told me that Nick is out of the country. I asked when he will be back and for the return policy again and AGAIN I have had no response. I have found actual Serta mattresses for half the price of what I was charged for this off brand mattress. I am still trying to get ahold of him because I would rather sleep on an air mattress until I can find a new mattress somewhere else.

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Review Highlights - Mattress By Appointment Rocklin

Nick was so low keyed & informative in sharing information about the best mattress for my friends need.

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Mattress & Furniture Express - Very misleading

Mattress & Furniture Express

3.8(494 reviews)
3.7 mi
$$$

I had just moved from a home into an apartment. I was pretty stressed out. I looked around at all…read morethe furniture stores for a good queen set and I also needed a couch. I would go to multiple furniture stores, and I would not see any bed sets that I liked. The wood just wasn't right. I found this location on Yelp and I decided to go check it out . I am so glad I did at first when I walked in it just looked a little small like maybe they don't have a lot of furniture, but I got the pleasure to meet with Daniel he guided me and said that they have multiple bedroom sets. So what he did he showed me a lot of books filled with all the furniture that they have. I had a seat and I looked at all the books. There were so many of them that I actually liked. I had difficulty picking one. They were all very beautiful bedroom sets and exactly what I was looking for according to the color . I ended up picking a bedroom set . The delivery was very quick and very sufficient. The guys built everything for me in a good timely matter. They picked up all their trash. Everything went great. I am in love with my bedroom set. I was still in the hunt for a couch and I found one that I really liked and I sent a picture to Daniel and I asked him if they carry this one and he said they do so I ordered it. I went back inside and ordered it. My couch got delivered with in the next day. They set it up for me same experience and I got the couch that I really wanted. Overall, if you're looking for any furniture, I definitely recommend this store. They have so many books you could look at they have so many furniture there anything you would want. Daniel was a pleasure to work with and he was very helpful and he listened to all my needs. I am very satisfied with the furniture. I got here. I would definitely be back here again.

Very disappointing. Saw a post on Facebook market place, messaged them about a couch they have…read moreposted for $99 got a semi automated message back. Saying they have it, plus store address & hours. Drove 2 hours to come check it out. Come to find out they don't have it in the store it's in the wear house plus it's $2,000+ . So as you can see why I'm super disappointed. Post was misleading. Plus the gentleman who welcomed us in was way too pushy. We said we just want to look and he kept hounding us with question and deals, that alone would make me walk out if I was looking for new couch. Say your hello, say your name and say I'll be over here if you have any questions. Let the customer shop in peace

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Mattress & Furniture Express - Handmade sofas

Handmade sofas

Mattress & Furniture Express - So comfy

So comfy

Mattress & Furniture Express - Custom sectional

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Custom sectional

Mattress Firm Roseville

Mattress Firm Roseville

4.4(117 reviews)
3.4 mi
$$

The warranty on this and the customer service is an absolute joke. It is set up so they can turn it…read moredown. They didn't even allow a reply to the email that turned you down. First, they declined it stating the Law tag was not attached, which it was attached, and I had to send photo Then I paid for an inspection 79.00 thinking this would streamline to process since I have a 15-year warranty I spent $3K on a mattress which started to sag in the first year After that I decided to go through with it and file a claim for a defective mattress. They turned me down because of "stains". This is a joke. First, they declined it stating the Law tag was not attached, which it was attached, and I had to send photo of the tag. They tried to get me on that one. There was a tiny nickel to dime size discoloration that is really hard to notice unless you blow up the photo 100 times, I did not even know what they were talking about. This definitely has nothing to do with a defective, sagging mattress. I will never buy from them again and I hope others read this and stay away from this company. No integrity! Its not like they are going to clean and sell a defective mattress with a supposedly small stain

I'm extremely disappointed with my experience with Mattress Firm's warranty process…read more After owning my mattress for 9 years -- and protecting it with a mattress cover from day one -- I recently filed a warranty claim due to legitimate issues with the mattress. Instead of standing behind their product, my claim was denied because of minor discoloration that they categorized as "wear and tear." Let's be realistic -- after nearly a decade of normal use, some minor discoloration is inevitable, even when the mattress has been properly protected. There were no stains from neglect or abuse, just slight cosmetic changes over time. To use that as a reason to void the warranty feels like a technical loophole rather than a fair evaluation. A warranty should give customers confidence in a product's durability. Instead, this experience left me feeling like the warranty is designed more to protect the company than the customer. I expected better customer support and more reasonable consideration after being a paying customer for almost 9 years. Based on this experience, I would strongly encourage others to carefully review the fine print before assuming the warranty will actually protect you. Very disappointing.

Photos
Mattress Firm Roseville - The two items in question in this review.

The two items in question in this review.

Mattress Firm Roseville
Mattress Firm Roseville

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Mattress Firm Rocklin

Mattress Firm Rocklin

4.3(77 reviews)
2.4 mi
$$

Jerry was great! He was so knowledgeable and great about educating me. I especially appreciated his…read morepatience and concern for helping me find the right bed. I can't imagine going anywhere else for help with purchasing a bed.

Miserable experience... Bought two Beautyrest complete sets from MATTRESS FIRM (one queen and one…read moreking box spring and mattress). Placed onto a high-end frame. The king set quickly developed a corner sagging problem that was serious enough to cause one leg to leave the bed while sleeping. The slope in the bed was enough to start a fall but I stopped it when I awoke. After two tries with the store itself for resolve, I then went online and filed a claim. The bed still has a warranty. Filed the claim online. They wanted photos. Then the next day, they wanted more photos. The next next day, they wanted some more photos... Within a day, they denied the claim. I suggested paying a fee they advertise of $79 to have it looked at by a professional. Didn't matter, it was still declined. After online research, I found MATTRESS FIRM did little to honor their warranties. Several people said they had to 'Small Claims' the case and let a court decide. In any event, I highly suggest you look elsewhere when shopping for a mattress. Costco will always beat out pricing and not have the so-called Labor Day or Memorial Day bargain sales. Plus Costco has a stunning return policy. Avoid MATTRESS FIRM or be prepared to take a very expensive financial hit possibly if you get a bad bed.

Photos
Mattress Firm Rocklin - This photo is the difference between the two items in question, clearly not the same item.

This photo is the difference between the two items in question, clearly not the same item.

Mattress Firm Rocklin
Mattress Firm Rocklin

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Mattress Firm Rocklin Crossing

Mattress Firm Rocklin Crossing

4.4(26 reviews)
1.2 mi
$$

Miserable experience... Bought two Beautyrest complete sets from MATTRESS FIRM (one queen and one…read moreking box spring and mattress). Placed onto a high-end frame. The king set quickly developed a corner sagging problem that was serious enough to cause one leg to leave the bed while sleeping. The slope in the bed was enough to start a fall but I stopped it when I awoke. After two tries with the store itself for resolve, I then went online and filed a claim. The bed still has a warranty. Filed the claim online. They wanted photos. Then the next day, they wanted more photos. The next next day, they wanted some more photos... Within a day, they denied the claim. I suggested paying a fee they advertise of $79 to have it looked at by a professional. Didn't matter, it was still declined. After online research, I found MATTRESS FIRM did little to honor their warranties. Several people said they had to 'Small Claims' the case and let a court decide. In any event, I highly suggest you look elsewhere when shopping for a mattress. Costco will always beat out pricing and not have the so-called bait & switch Labor or Memorial bargain sales. Plus Costco has a stunning return policy. Avoid MATTRESS FIRM or be prepared to take a very expensive financial hit possibly if you get a bad bed.

My wife and I just bought an adjustable bed from Mattress Firm. Brianna, the manager, walked us…read morethrough our purchase. She was very knowledgeable, friendly and gave us the best price possible. I know this because I had done my research. After the delivery, the next day, we couldn't get one of the controls on the remote to work. My wife called and found out that the newer unit had been upgraded and neither could figure it out. So after work, Brianna, dropped by our house on her way home and found the solution to the problem. Way beyond our expectations for good service! 5 stars for sure.

Photos
Mattress Firm Rocklin Crossing - The two items in question in this review.

The two items in question in this review.

Mattress Firm Rocklin Crossing
Mattress Firm Rocklin Crossing

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RC Willey

RC Willey

2.8(1.1k reviews)
4.0 mi
$$

We had a good experience at the RC Willey Rocklin store, especially working with Steve Romero. He…read morewas professional, patient, and very helpful in guiding us through the process. What really stood out was his follow-up and support all the way until the last minute to make sure everything went smoothly. He truly provided excellent customer service. However, I was very disappointed with the delivery experience. When the delivery staff arrived, I politely asked if they could remove their shoes or wear booties before bringing the furniture inside. I was told "no, and if you have a problem, call my manager." I accepted this because I did not want to cancel the delivery and reschedule for another day, but the response felt dismissive and unprofessional. As a customer inviting people into my home, I don't think that was an unreasonable request. During the delivery, one of the delivery staff injured his leg and was bleeding onto my carpet. We were concerned about him and tried to help by providing bandages twice to stop the bleeding. I truly felt bad for him and hope he is doing well. In addition, there was damage to my stairs during the delivery process, and I was not informed about it at the time. I only discovered the damage after the team had already left my home, which was very disappointing. Unfortunately, I am giving this review 5 stars mainly out of respect and appreciation for Steve Romero's outstanding support and professionalism throughout the process. I hope the delivery experience can improve in the future.

I had a phenomenal experience from start to finish in purchasing my bedroom set! The Salesperson…read morewas filled with knowledge and not pushy!! (very important to me.) My delivery gentlemen were perfection! Kind, friendly and helpful with my questions. This has honestly been the best experience I have ever had in purchasing/delivery of my furniture! Thank you ALL! Sheri Alves

Photos
RC Willey
RC Willey
RC Willey - Couch headrest where material is falling apart

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Couch headrest where material is falling apart

Mattress By Appointment Rocklin - mattresses - Updated May 2026

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