We were very pleased with the service we received at the Ashley Home store in Roseville. Aly was a wonderful help to us and she is a very kind and smart person. I highly recommend this store and the staff and managers are so friendly and nice too. They had a wonderful sale and we really enjoyed our ourselves shopping for our furniture. If you're looking for good furniture and a great selection of colors go to Ashley Home store! I feel like I made friends because the people are so great!! read more

Horrible experience with their online and in-store service. I came into the store to buy a sofa, not realizing they charged me more than the online price-- even though the sales rep saw the price on my phone. I'm sure it was just an honest mistake, but it was still frustrating. Later, I purchased a dining set and requested a price adjustment after the price dropped. They hesitated to adjust it, and on top of that, they refused to refund the tax I had already paid on the difference. Overall, the lack of transparency and customer-friendly service was really disappointing. I expected better. read more

I cannot believe that when specifically asked if my cat could ruin this sectional, the sales person pokes and dragged dull object over the fabric digging in deep, and said it was made so animals couldn't ruin it. I've had it three months and it's ruined. Completely. Don't trust these people, they will lie to make a sale. read more

Ashley Store - My entire couch is trashed. - Furniture Stores Near Me - Roseville, California

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Went in this store because it was close to home. Had found a sofa in another Ashley that we liked and just weren't in the mood to drive 20 miles. Spoiler: we ended up driving 20 miles. Mark all but called me a liar stating that they had no sofa like that. He then tried to sell us things we didn't want and even told us that they were not American Furniture. We left. Got the sofa we wanted and felt great that Mark didn't get our sale. read more

Absolutely one of the worst customer experiences I have ever had. I am not exaggerating when I say: do NOT buy from Ashley's Furniture. I purchased a full bedroom set valued at over $4,000 and paid an additional $400+ for professional delivery and installation. The sales process was smooth -- and that's where the positive experience ended. Delivery day was a disaster. The installers arrived 4-5 hours late (scheduled for noon, showed up closer to 5 PM). They were visibly rushed and careless. In that rush, they completely broke the headboard, chipped and dented multiple pieces, installed drawer rails backwards, left out screws, and damaged two drawers. When I tried to open one, it literally began falling apart. The workmanship looked like it had been done by a child -- not a paid professional installation team. To make matters worse, they attempted to rush out and have me sign paperwork stating everything was fine. Only after I carefully inspected the damage did they acknowledge the issues and tell me to "file a claim." Customer service then assigned a case and sent a technician -- a month later. We had no choice but to sleep on a broken bed during that time. The technician confirmed the damage and ordered a new headboard and replacement drawers. Two to three months passed before parts arrived. The second visit: headboard replaced -- but no drawers. They "forgot" to order them. Another 2-3 months passed. Third visit: wrong parts were ordered. At this point, it has been over SIX MONTHS since the purchase (bought in August, now end of February). We have continued making payments on time for a defective product. The drawers remain unusable. No fourth appointment is scheduled. No correct parts have been ordered. When we contacted customer service again, they claimed the case was closed and could "reopen it." I requested a reasonable solution: send the correct drawers and issue a partial refund for selling a defective product and for the failed installation service -- I would repair it myself at this point. Their offer? 10% off. Roughly $150-$200. That doesn't even cover the botched installation fee -- let alone the six months of inconvenience, damage, and frustration. This has been an exhausting, unacceptable experience from start to finish. The quality control is poor. The installation was careless. The follow-up service was incompetent. The resolution process has been dismissive. If I could give negative stars, I would. Save yourself the time, stress, and money. Shop elsewhere. Even IKEA provides better quality control and far superior customer service than what we experienced here. Ashley's Furniture has completely lost my trust and future business. read more

We recently purchased 2 very expensive sofas and a recliner chair from Ashley Home Store. We decide we would like to purchase an area rug to match. We found a washable area rug. When we got it home we realized the poor quality of the rug. It would not lay flat and looked awful. So I attempted to return it! They refuse to refund us but want us to do an even exchange. We found one we like for more and I'm asking for a discount for all the frustration this has been. There's nothing there I want for that amount I spent! We are still dealing with them. It's been a nightmare! Don't purchase from them if at all possible! Ugh! read more

Ashley Store - Area rug - Furniture Stores Near Me - Roseville, California

Our experience with Ashley Furniture has not been honest nor satisfactory. We had a power sofa and loveseat delivered only to discover the sofa is defective. The frame is obviously bent. The recliners move up and down in a jerking manner and remain at an angle. We were promised a new replacement today, Aug. 5 or tomorrow. They said they had a replacement in the warehouse. Now we are told we must wait for a resolution from the head office. In the meantime, they are paid in full and we have a sofa that isn't useable after being promised a new one to be delivered today or tomorrow. read more

If I could give 0 stars I would. We have bought most of our furniture from Ashley always. This will be the last. My family and I purchased over 6k in furniture from them, had a great experience in store, got our delivery notification and time range so we made sure to have someone home during that time. No one ever showed up, so I called and then was told they put a hold on my account but couldn't tell me why but my delivery was canceled. We also had all our old furniture hauled away because we were told to have the space cleared for our new stuff. I've been in contact with the store, the warehouse and also customer service. Not one single person has been able to resolve this yet. We have NO furniture still and now they are telling me the hold on our account could take up to 72 hours to resolve. Also their soonest delivery is now August 28th. That is absolutely ridiculous that you confirm delivery and give me a window block and now its a week later and we have no furniture in our house with little kids and a newborn baby. DO NOT ORDER FROM THEM they string you along and pass you on to the next representative who needs to read your account notes to catch up. Also found out the hold on our account was from a lamp we bought separately but they somehow gave it the same order number and their system malfunctioned and apparently didnt charge us for it. It came out of our account so now I need to dispute that with our bank. They held our 6k furniture order because of a lamp they said we didnt pay for separately. My husband drove down to the nearest ashley store to pay for the lamp a second time but now our delivery is over a week later. Do not buy from them, customer service is an absolute joke, no one is any help. I have also submitted a complaint with BBB in regards to this read more

Ashley's furniture has some very nice looking and expensive furniture. We spent over 2,000 on a leather couch and after having it for less than a year the stitching started to unravel. The coffee table and two end tables are held together by particle board and heavy duty staples. Our dining room table isn't even real wood like we were told that it was. All together we spent over 6,000 on furniture and every piece of it is absolutely awful. We probably would have had better luck buying everything at a swap meet. Don't waste your time or money shopping here you will end up extremely disappointed. read more

I bought a couch from this location and was sold a protection plan that will "cover my purchase from dog and kids damage" turns out the protection plan I bought is for mechanical parts and breaks.... For a couch with 0 mechanical components. I've called the store 3 times and get hung up on over and over again. Severely disappointed and feel robbed. read more

Highly recommend this location specifically if you're looking for furnitures, we came from different locations because we had bad customer service, but here Maria greeted us with a nice smile and great customer service, we left happy And satisfied , Sure we will comeback Thank you Maria read more

Worst experience ever. Have left numerous messages for Store Manager to call me and they never call back. He has his under studies call instead. Spent $3k for bedroom night stands and two dressers and paid extra for delivery Delivery company came and knew one of the feet for the Night Stand was broken and never said anything. Decided to just prop it up and thought no one would notice. After they left we went to slide night stand over to its spot and the foot came off and night stand landed on my foot and leg No return calls from manager. Had to wait over a week for a repair guy to come repair my brand new night stand which I never even used before it was broken I wish I had more time to type out my nightmare I thought I picked the right company for furniture.... Furniture is nice, service is a negative 5 Stars read more

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BEWARE!!! NO RETURNS!! Ashley Furniture Roseville, Ca. They did not disclose the no return policy. Deceptively had me sign a document stating the no return policy. Management refused to speak to me regarding the return policy. Corporate CONFIRMED the no return policy. This is absolutely unacceptable!! read more

Worst place to buy furniture buy from Costco not here bought the warranty couch started ripping and they will not fix even with warranty and asked how big are the people sitting on I said we are not even fat they will not repair and horrible customer service read more

Great service from Steven! Thanks for helping us select our new puffy arms couch! We will recommend this store. read more

The couch was delivered in broken condition with a bent frame, they said probably damaged in delivery or shipping but would not replace it even after attempting to fix the cushion 3 times & never the frame. Fought with them a year & they wouldn't even send through warranty. Lasted 2 weeks. The mattress we paid nearly $3000 for as well & it failed within a year and a half. They sell terrible furniture that is made in Vietnam. They stand behind nothing that they sell. Can't get through to the local store, all calls routed overseas & they have no conscience when I paid over $6500 for furniture that didn't last a month or even over 6 months. Terrible, I definitely will stay away & NEVER recommend doing business with them. They should be going out of business soon since they only have 2 star reviews. You can run but you cannot hide from the truth coming out in huge numbers. ZERO STARS, NEGATIVE MINUS STARS FOR THEM. read more

My fiancé and I came in looking for a new couch. We had been to a couple of places before deciding to go to Ashley. Our sales guy was amazing. So funny and friendly and very helpful. We ended up falling in love with this couch. We were originally going to get it as part of a set but quickly realized it would not fit in the apartment. We paid for premium delivery as the apartment is on the third floor. We got the couch today. Quick delivery. It came faster than the email said. They were in and out in 5 mins. I would definitely buy furniture from Ashley again! Edit to add: went through yelp reviews and noticed you can get a way better deal online. We literally paid $300 dollars more in store than we could have online! That is sooooooo not okay. It's less online for delivery, and 250 dollars cheaper for the couch!!! 5 star to 3 star. NOT OK! read more

Ashley Store - New couch! - Furniture Stores Near Me - Roseville, California

Purchased a $2k sectional from this location with warranty. After a year, they wouldn't honor the warranty and the cushions have different fill materials. Poor quality considering thousands spent. read more

Ashley Store - From the same sectional, 2 identical cushions with separate fill materials. - Furniture Stores Near Me - Roseville, California

We found the perfect furniture for our new house that was in escrow. Danny assured us that we could delay the delivery if the close didn't happen on the expected date. 10 times Ashley changed our delivery address to the old house instead of the new one because it "has to match the billing address", each time we had to call and put in a "ticket" to have it corrected. Then when we had to push out the delivery to the next week they just canceled the entire order! no help from customer service. We will be going to RC Willey for all new stuff now. read more

The service was horrible they missed multiple delivery dates, product came damaged and with no fix options. Items that were to be assembled came unasembled and could never get anyone to answer at the store and national CS had no authority to do anything. Do NOT buy from them. Shoop anywhere else read more

Wanted to update now that our dining set has been delivered. We had a great experience despite many of the other reviews on here. We were given a time window of 12:45-4:45 and they were here just a few minutes early around 12:35. They also sent a link where you could track the delivery truck that told you an ETA and how many stops away. Very convenient. Delivery was very quick and everything arrived in perfect condition! read more

I would give it o if I could. i got a confirmation yesterday for delivery today. had all my furniture moved out and for the third time, maybe 4th I lost track, it didn't come. We are in our 70 and disabled. We need our furniture. Never ever again will I buy from Ashley. They also don't have supervisors because they can't be bothered. I was on phone being tossed from person to person but no supervisor for almost 4 hours. BUT they are sorry for that. Totally BS. Going to the news media now. AGAIN.....beware...they will take your money today but you never get the delivery..... read more

We'd never use the salesperson Kevin #6 again, he was just looking for a quick sale to line his pockets. One he got paid he never called us back or got back to us despite reaching out to the store dozens of times Over the course of two months for many delays and other issues. We've seen him at the store several times after, never said hi or apologized for the disservice. He wasn't knowledgeable about the mattresses he was selecting for us, insisted on trying one and done, ended up buying it and dealing with lower back pain and lack of sleep for 6 months until Ashley's finally approved the return. Not only did he damage our relationship, he cost the company thousands of dollars instead of spending an hour of your time selecting the right mattress. I have no idea how Kevin even made it into sales, this is speaking from somebody who does commercial sales in another industry not only did I spend many many hours on the phone between customer support, the in store warranty team to get this fixed, I spent many many hours and thousands of dollars at the chiropractor trying to get my lower back issues fixed that were caused by this mattress I also had to put out $500 to get a temporary one that was firmer. Update 1/2022 6 months down the line and every single piece of furniture we've had has had some kind of issue between recliner, dining room table and chairs, or the power couches. Ashley's furniture has poor craftsmanship in their furniture and no quality control for the things they build read more

Ashley Store - Poor install. Used a drill and stripped out the screw. How hard is it to do it right the 1st time? - Furniture Stores Near Me - Roseville, California

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After purchasing a kitchen table and set of stools and paying for the delivery & setup one of the stools broke after 1 month. The support legs evidently were not screwed on properly holding the legs together. After taking the stool in and the rep taking a couple photos, she said they'd need to schedule a tech to come out and look at it (even though I brought the furniture in, and it was clearly broken). The tech was booked out a months I waited a month for a guy to come by and take photos for 5 minutes to tell me what I already knew. He says the parts will be in and sent directly to me in a week or two tops. One month later I contact customer service and they say the parts are coming from over sees (mind you this is two support legs, very small pieces) and won't be in for another 6-8 weeks. Why not replace the stool that costs them $40? No, that would be too convenient for the customer.... This company is a joke and nobody cares enough to solve any problems. read more

Ashley Store - Stool support legs broke after 1 month. - Furniture Stores Near Me - Roseville, California

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Don't waste your money. The quality and longevity of their furniture is terrible. In 2019 I bought a multi piece living room set for just under $4k but the fabric was so thin It literally fell apart after 4 years on both the couch and love seat. I gave them a second chance and tried again. I spent almost $10k in January of 2023 on a king bedroom set and a sectional power reclining sofa that I thought was better quality. I have multiple pieces of bedroom set that have drawers that don't open and close properly due to cheap poor quality hardware that's failed and not covered under warranty. My sofa has two power reclining sections out of four that have failed also. One has a motor/electronics that failed in the full reclined position. The other has linkages that have failed and don't allow the recliner to recline all the way. If you want furniture that lasts don't buy here. read more

Do not go to this store. They fraudulently opened up a store credit card under my name and I ended up taking a credit hit when I had to jump through hurdles to close it. Came in to look at couches and a sales associate helped me out and said we could look at financing options, I asked if it would affect my credit and he reassured me that it would not at all it would just give us a payment idea. I took that information and left, a few days later receiving my new fraudulently opened credit card in the mail. I called in to speak with the management about it and they pretty much said bummer, sorry he lied we can't do anything about it. Horrendous service, I will not be purchasing a couch from here. read more

We bought a TV entertainment set, and after multiple times of asking about the delivery and set up somehow there was still miscommunication. They lied to our faces multiple times and did not take responsibility for their own mistake. We had the TV set delivered and left outside of our door piece by piece. They never came to assemble it even though we were told it was going to be assembled (why else we would buy it) and the phone calls were redirected and useless. I still can't believe we got scammed by Ashley Furniture store!!! read more

Had a great experience with Maria! She was very helpful throughout the process of selecting our sofas. Would absolutely ask for her again.

My girlfriend and I came here a couple of times to shop for furniture. Ashley helped us both times and she was really helpful and amazing. The problems we experienced was when they delivered the furniture. Out of the three times of delivery, they were never ever on time or showed up at the window time that was told to us. The first time we got a call that they were 2 mins away, we had to rush home from the store and they didn't even show up until 4 hours later. The second time, they said they were coming around 12-5pm but didn't show until after 7pm! The third time they called and said they were 10 mins away but didn't show up until an hour later. I had to keep calling to make sure they were even going to come. The customer service at the store was great but afterwards they don't really care anymore about customer satisfaction unfortunately. read more

While shopping for new living room furniture, I went to 3 different furniture stores and went to Ashley's 3 separate times, while I was trying to decide what new design to go with. The selection at Ashley's was better than the other furniture stores I visited. All 3 trips to Ashley's were great. Philip was my sales associate. He helped me plan color schemes, showed me multiple items that would fit in my space, and basically help me decorate the room. He was not pushy, and when I said I need to walk around to think, he left me alone to do so. Philip was patient, helpful, and pleasant to work with. I will buy from him again read more

After visiting many furniture stores in the area, we stopped at Ashley. We loved the selection and proceeded to purchase multiple pieces with the help of Steven. He was knowledgeable, very helpful and not pushy!!! I highly recommend this store. read more

Ashley Store - Nex-gen durapella couch - Furniture Stores Near Me - Roseville, California

My hubby and I walked in was greeted by "KK" who in turn, helped us immensely with the purchase of multiple items for our newly renovated home. With her assistance, shopping there quite frankly was a breeze! She made the process very enjoyable and easy. Thank you KK, we'll be back. S&N read more

0 stars. Do NOT buy the extended protection. We bought a couch and a loveseat less than 2 years ago and were convinced to get the extended warranty protection since we have dogs and was told if our furniture gets stained we can put in a claim. Not only do we have stains but the seams are coming apart, nothing to do with our dogs. We put in our claim and was denied, but told they could send an independent contractor to fix the seams at our expense. We specifically bought the protection based on what their salesperson said. Never again will I purchase warranty or shop at Ashley. The furniture is absolute garbage and we wasted money on the plan. read more

"Ashley is the largest home furniture store in the world." I know this from customer service recording that I have been listening to for days now. I had a nice new couch that I purchased in store delivered last week but it had a white splotch on it (not part of the design, some sort of mar!). The delivery person said that a technician would call me back that day. No call back that day. Since then I have been on the customer service line trying to get service for this flaw for approximately a week. I work during the day so I asked for call backs and they would call during meetings and not leave a number or a call back. I finally had a day with a few meetings and I talked to a rep and he sent me back to the same onhold # that I had been on for over an hour! In addition I tried text and it appeared also to be robot that never gave me a human to speak to. By the way, I purchased a 5-year furniture protection plan for an additional $340. I definitely feel scammed! Basically not only will I never purchase from Ashley again, neither will my friends or relatives. I do not recommend Ashley, due to the horrible customer service experience. read more

Update: Sep 6, 2020 the rest of my sectional was delivered. Evidently it was on backorder which no one bothered to tell us. When I finally got a hold of someone at the store, Janine was most helpful and offered a partial refund. Kudos to Janine! The chaise was delivered as promised and the delivery guys this time were friendly and set up the chaise and positioned it. Even took the wrappings with them. Kudos to them also! Very happy camper now! Original post: After waiting 6 weeks for my sectional sofa, only half was delivered and having trouble getting anyone at Ashley to have the Chaise delivered! Not a happy camper to say the least. read more

Ashley Store - Sectional sofa - Furniture Stores Near Me - Roseville, California

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DO NOT Waste your money or time at Ashley. Horrible quality and even worse customer service. Received sectional and the delivery staff immediately called customer service because there were two different dye lots and they did not match. They sent out a color blind tech who said it matched after waiting 4 hours. Contacted the rep Sean and he said he was having customer service take care of. No call from customer service and no call or text back from Sean after 3 texts and 2 voicemails. The old adage you get what you pay for is so true. If you don't care about customer service or your sectionals matching, buy from Ashley. read more

UPDATE.... This morning I finally received the exchange for the mattress cover that was purchased after two months of going back-and-forth with customer service hearing each time I called customer service "email was never sent" over and over again. Have yet to hear from a store manager regarding my concerns on the exchange. Tried calling the store several times during operating hours to no avail phone call would go straight to customer service. I will be paying off my Ashley's card and cutting it up afterwards I will not shop at the store any longer. This is the second furniture store in Roseville that has screwed me over. read more

Ashley Store - Damaged box that was delivered this way - Furniture Stores Near Me - Roseville, California

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Horrible. Sales people say anything in the store to make a sale - but once the delivery truck arrives, all bets off! Never again will we purchase from Ashley! read more

Buyer beware! My daughter bought a bed from them as a gift for me and had it delivered and setup. The bed was a low profile and was too low for me so she asked if we could exchange the box spring for a standard size. My daughter was informed the Ashley no longer does exchanges or return read more

A few years back I had great service and delivery. Purchased more furniture in September 2021 and still do not have my furniture. New delivery is 5/9/2022. My opinion is if you don't have furniture to sell ( or people to make furniture ordered) then you are just stealing people's money and making empty promises. read more