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    Mattress by Appointment - Gilroy

    5.0 (1 review)
    Open 9:00 am - 10:00 pm

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    4 years ago

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    Lawrence D.

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    Sleep Number

    Sleep Number

    3.7(13 reviews)
    2.4 mi

    This review is not about the Sleep Number store or the bed itself but rather about their…read morerelationship with Synchrony Credit Cards. This is our 2nd Sleep number bed and we love it more than we did the first one we purchased years and years ago. However, this may be your last as the experience I had now twice with Synchrony is the absolute worst. With our first bed we were charged a late fee for a payment due to a misunderstanding on the 0% interested rates. I was upset at their handling and the fact that customer service is almost non existent that I paid the bed in full. Fast forward to February 2026... we wanted one of the more expensive warm/cooling beds. I was prepared to pay the full amount but was convinced that I should just set up monthly auto payments. That made a lot of sense so as soon as my new Synchrony credit card arrive I set it up for auto payments. Funny tho as I continued to receive emails from Synchrony that I hadn't set up auto pay. This got my attention so I went on line and saw I was indeed set up so I felt I was good. I continued to receive these emails so I called Synchrony customer service and sat on hold for 32 minutes before a person with a thick Indian accent answered. When I explained my concern he told me he could see I was set up for auto pay and they send those emails to everyone. That's just crazy! First month of auto pay worked like a gem...This morning I awoke to find my checking account and other related accounts were empty because Synchrony took the full balance as the auto pay. I was absolutely crazed and frantic!!! I sat on hold for 44 minutes and 39 seconds before yet another person with a heavy Indian accent answered and when I told her what had occurred she offered to send me back the money. That's just crazy! I told her to cancel the CC as the bed was now fully paid off and Synchrony had already caused me penalties from 3 difference banking/financial accounts. My purpose in writing this is to let people know that Sleep Numbers 0% interest promotion may be more painful than you expect. Sleep number's relationship with synchrony is lousy to say the least and in my opinion does not bode well at all for Sleep Number and its awesome products since this is the 2nd incident with that relationship that has caused me tremendous grief and distrust of of their CC relationship.

    To start with, I would say that the product itself is very good. The issue comes with customer…read moreservice which is horrible. I bought a sleep number mattress in November of 2023 without a base. They came a month later to deliver and set up the mattress. They do not allow you to choose what time they will arrive and do not let you know when your 3 hour window is until 2 days before arrival. This barely gives you enough time to arrange your schedule for them. Additionally, there customer service is back east and only available during their business hours. Which means if you live on the west coast and actually have a job, it is very difficult to contact them and talk with someone. Clearly, they do not value their west coast customers. This year in November, I went back to the store and ordered a flexible base for my mattress. Again, over a month until delivery, this time it was on a day I wasn't working, so the time frame was not difficult to adjust to. However, when they delivered it, it did not function properly. The people that delivered it were supposed to contact customer services and let them know the issue, order the part and then contact me the next day to reschedule the delivery and repair. No one called me the next day, so I had to leave work early the next day so that I could call customer service myself. I scheduled and new appointment, this time on a day that I was working. I asked them to schedule it in the afternoon, so that I didn't have to take time off work. They said they would put that into the order. 2 days before my delivery, I received and text message saying my delivery window was between 7:00 am and 10:00 am. Not what I had asked for. I ended up having to take a day off work. When the people came to work on my bed. They did not know why they were there. they thought I had an entire bed and frame that had been delivered but not set up. So, once again, it did not work because they did not have the part with them to fix my bed. I had to reschedule again. Once again it was a day that I had to work and I requested again that it be in the afternoon so that I didn't have to take another day off work for what was there mistake. Once again, 2 days before I received a text telling me that the arrival window is between 7:00 am and 10:00 am. I called customer service on my way to work the next day. They told me they had no way of contacting the delivery/set-up people to change the time, only to change the date, which of course would be at least 2 weeks later with no guarantee of when the time frame for them showing up would be. And of course no offer to make it up to me financially or any other way.This is now nearly 3 months since I bought the flexible frame and it is still not working. This is easily the worst customer service I have ever been involved with. If you have a choice to buy from from someone else, I suggest that you do.

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    Rosso's Furniture

    Rosso's Furniture

    2.8(129 reviews)
    7.3 mi
    $$

    Rosso's is a great place to buy furniture. We have purchased our entire house full of furniture…read morefrom Rosso's over the last few years. Our daughter and son-in-law have done the same. My wife and I very picky and have completely different tastes in design and texture. We have worked with Maziel for a few years now and trust me... we put him through the ringer for sure. Changing our minds on purchases, changing colors, asking a million questions, buying furniture- returning it...etc... Maziel continued to help us though the process and was always ready to help us, answer questions, match prices, speed up delivery dates and whenever there was an issue he dealt with it with a smile and made it right. He is honest and truly works with your budget to make you happy. He will tell you exactly what you should know about all of the products in the store so you can make the correct decision based on price and quality. We WERE NOT easy to work with, but Maziel was great and kept reassuring us that the ultimate goal is for us to love the furniture that we purchase. After all of the roller coaster ride of trying to buy the perfect furniture- we did it and we LOVE IT! All of the staff at Rosso's are friendly and are great to work with. We highly recommend Rosso's and we are so thankful that Maziel continued to have patience and help us find the perfect furniture for us in every room.

    As soon as you walk in they ask your name then follow you around and ask questions AND they are…read morealways having a sale....I feel scammed. Bad vibes in that place

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    Rosso's Furniture - Our receipt

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    Mattress by Appointment - Gilroy - mattresses - Updated May 2026

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