We went here to get a pillow and mattress protector. The sales rep were super helpful,…read moreknowledgeable and even gave us a little discount.

I don't want to give any star to this place. The customer service there is completely horrible…read more Just today we have terrible interaction with sales person of this store. He said that his name Michael, but, since he doesn't wear a badge, I don't know if it true. I brought my 91 old disabled mother to choose a mattress. It was a second time we went to this store. During our first visit, the same sales person didn't really put attention to us. So, we could not find anything suitable. However, because the mattress,I bought for my mother in Los Gatos Mancini, don't work for her, and she can't tolerate long travel, we decided to try Gilroy store again. The Michael was uncooperative and rude. He said that he can't do exchange of the mattress and we should go to Los Gatos store, where it was purchased. When I asked to lower the bed base, so my mother can try the mattress, he start yelling on us, screaming that he can't lift anything and there is nobody to help. Finally he turned his back on us and left. That is completely unacceptable to treat old disabled people like that. I will newer come to this store again, and believe that such people must not work in sales or customer service. Alex

The friendly service from Adrian at Matress Firm is highly appreciated. He was so helpful and…read moreresponsive to my purchasing needs and offered the best service. I will be a returning customer.

We've financed 3 mattresses through this place. Our own king size Tempur-Pedic memory foam (that…read moredoesn't sweat) Another for our guest room Another for our sons room. Easy to get approved and make payments. Always excellent service and quick delivery.

This review is not about the Sleep Number store or the bed itself but rather about their…read morerelationship with Synchrony Credit Cards. This is our 2nd Sleep number bed and we love it more than we did the first one we purchased years and years ago. However, this may be your last as the experience I had now twice with Synchrony is the absolute worst. With our first bed we were charged a late fee for a payment due to a misunderstanding on the 0% interested rates. I was upset at their handling and the fact that customer service is almost non existent that I paid the bed in full. Fast forward to February 2026... we wanted one of the more expensive warm/cooling beds. I was prepared to pay the full amount but was convinced that I should just set up monthly auto payments. That made a lot of sense so as soon as my new Synchrony credit card arrive I set it up for auto payments. Funny tho as I continued to receive emails from Synchrony that I hadn't set up auto pay. This got my attention so I went on line and saw I was indeed set up so I felt I was good. I continued to receive these emails so I called Synchrony customer service and sat on hold for 32 minutes before a person with a thick Indian accent answered. When I explained my concern he told me he could see I was set up for auto pay and they send those emails to everyone. That's just crazy! First month of auto pay worked like a gem...This morning I awoke to find my checking account and other related accounts were empty because Synchrony took the full balance as the auto pay. I was absolutely crazed and frantic!!! I sat on hold for 44 minutes and 39 seconds before yet another person with a heavy Indian accent answered and when I told her what had occurred she offered to send me back the money. That's just crazy! I told her to cancel the CC as the bed was now fully paid off and Synchrony had already caused me penalties from 3 difference banking/financial accounts. My purpose in writing this is to let people know that Sleep Numbers 0% interest promotion may be more painful than you expect. Sleep number's relationship with synchrony is lousy to say the least and in my opinion does not bode well at all for Sleep Number and its awesome products since this is the 2nd incident with that relationship that has caused me tremendous grief and distrust of of their CC relationship.

To start with, I would say that the product itself is very good. The issue comes with customer…read moreservice which is horrible. I bought a sleep number mattress in November of 2023 without a base. They came a month later to deliver and set up the mattress. They do not allow you to choose what time they will arrive and do not let you know when your 3 hour window is until 2 days before arrival. This barely gives you enough time to arrange your schedule for them. Additionally, there customer service is back east and only available during their business hours. Which means if you live on the west coast and actually have a job, it is very difficult to contact them and talk with someone. Clearly, they do not value their west coast customers. This year in November, I went back to the store and ordered a flexible base for my mattress. Again, over a month until delivery, this time it was on a day I wasn't working, so the time frame was not difficult to adjust to. However, when they delivered it, it did not function properly. The people that delivered it were supposed to contact customer services and let them know the issue, order the part and then contact me the next day to reschedule the delivery and repair. No one called me the next day, so I had to leave work early the next day so that I could call customer service myself. I scheduled and new appointment, this time on a day that I was working. I asked them to schedule it in the afternoon, so that I didn't have to take time off work. They said they would put that into the order. 2 days before my delivery, I received and text message saying my delivery window was between 7:00 am and 10:00 am. Not what I had asked for. I ended up having to take a day off work. When the people came to work on my bed. They did not know why they were there. they thought I had an entire bed and frame that had been delivered but not set up. So, once again, it did not work because they did not have the part with them to fix my bed. I had to reschedule again. Once again it was a day that I had to work and I requested again that it be in the afternoon so that I didn't have to take another day off work for what was there mistake. Once again, 2 days before I received a text telling me that the arrival window is between 7:00 am and 10:00 am. I called customer service on my way to work the next day. They told me they had no way of contacting the delivery/set-up people to change the time, only to change the date, which of course would be at least 2 weeks later with no guarantee of when the time frame for them showing up would be. And of course no offer to make it up to me financially or any other way.This is now nearly 3 months since I bought the flexible frame and it is still not working. This is easily the worst customer service I have ever been involved with. If you have a choice to buy from from someone else, I suggest that you do.

Bad communication, bad service. We bought a sofa and it took a whole month before they fixed it…read more And it's still not fixed correctly but I don't want to put up with their people very unprofessional.

I bought 2 recliners but when I tried to recline them, they won't stay reclined. Keep pushing us…read moreforward, foot rests don't stay up unless fully reclined. But they won't stay reclined unless I keep stiff armed. Can't relax if you have to do that. Puts pressure on neck shoulders and between shoulder blades. Then the migraine starts. They refuse to take them back. Said I can get lazboy from another one of their stores which is what I asked for. But no one said they had at other store. Said they'd have to send a tech to adjust the tension. Sent delivery guys. They don't adjust chairs. Then finally sent a tech. Says these chairs can't be adjusted. Said Mgr would call. He called Said they can't take them back, unless I purchased other chairs from other store. I said I thought you said you couldn't take them back. You'll have to talk to my Mgr. I said I thought you were the Mgr. Wrll, I'm just the Mgr of the store. Haven't heard anything since. DON'T BUY ASHLEY!!!​​

The first item we bought in there was our cherry wood 6 chair dining room set/ kitchen counter…read moreheight / Spanish -Misison style no frills with black leather cushions on the chairs and a lazy susan in the middle of the huge square table, beautiful. It was a great price and two years later, the warm cherry wood set is still looking perfect and all our guests love it. The next item we bought was a bunk bed for the kids room, extremely good priced including mattress. Today we went in to buy the sofa we saw when we bought the bunk beds last January, The sofa was gone. When we described it to Mr. Camacho, and we even remembered the price, he immediately found it in one of his furniture books. We ordered, received a discount, paid and Wednesday it will be there. This is what I call phantastic service and the furniture we bought so far is very good quality. I love this place and the friendly staff.

I really like shopping at Rosso's. I purchased a beautiful…read morecomfortable large couch with matching loveseat, with would legs and detached pillows and cushions. It is well made from a reputable furniture company in Tennessee. I also purchased a dark brown dinning table with side bench for six persons. It has been a year and half and I still enjoy my furniture. My adult kids love the couch and grandkids they say it is so soft and comfy! The sales people were very accommodating, polite and not pushy. You should stop buy they have a large selection .

We went in to take a look to buy a dresser. We were greeted and shown where to look and were…read moreoffered assistance. We then were guided through different options. We ordered and were out of the store within 30 mins.

Came here with my wife to find a new couch for our living room. We stopped by a local store right…read morebefore this one. We definitely felt a better vibe here. We were helped by Dan. He was very knowledgeable and showed us a variety of couches. He was easy to talk to and very friendly. We finally find the perfect recliner couch and bought 2 of them, see pictures. He gave us a good deal and I feel that it was the perfect choice for us. I am big on extended warranties, trust me they're worth it, no matter what you buy, so I purchased one as well. We are still waiting for the couches so I will make a follow up review. But in the meantime if you are shopping around in Gilroy for furniture stop by and definitely take a look around. Oh and I have lived in Gilroy for 7 years and always drove by this location, never went inside and thought it was a small store, it's definitely bigger in the inside than what appears outside. Lots of selections!

Bought and trashed a bed within less than a year. Shitty quality and shitty warranty. $1100 down…read morethe drain, incredibly let down. I ordered a new bed from Thuma, incredibly happy and pleased.

Rosso's is a great place to buy furniture. We have purchased our entire house full of furniture…read morefrom Rosso's over the last few years. Our daughter and son-in-law have done the same. My wife and I very picky and have completely different tastes in design and texture. We have worked with Maziel for a few years now and trust me... we put him through the ringer for sure. Changing our minds on purchases, changing colors, asking a million questions, buying furniture- returning it...etc... Maziel continued to help us though the process and was always ready to help us, answer questions, match prices, speed up delivery dates and whenever there was an issue he dealt with it with a smile and made it right. He is honest and truly works with your budget to make you happy. He will tell you exactly what you should know about all of the products in the store so you can make the correct decision based on price and quality. We WERE NOT easy to work with, but Maziel was great and kept reassuring us that the ultimate goal is for us to love the furniture that we purchase. After all of the roller coaster ride of trying to buy the perfect furniture- we did it and we LOVE IT! All of the staff at Rosso's are friendly and are great to work with. We highly recommend Rosso's and we are so thankful that Maziel continued to have patience and help us find the perfect furniture for us in every room.

As soon as you walk in they ask your name then follow you around and ask questions AND they are…read morealways having a sale....I feel scammed. Bad vibes in that place

Service was great in store and the delivery guys were awesome too! Very good value aswell. I will…read moredefinitely be back!

I'm not shocked at all that this place has terrible reviews. Something that I cannot stand is when…read morean employee follows you around. I came in looking for recliners. When we walked in a skinny Asian guy asked what we were looking for and I told him we were just looking. He was following us everywhere we went. I sat in a couple recliners and he said oh there's more recliners over there. I told him, "we are fine we are looking around. I don't need to be followed." He continued to follow us every single aisle we go in. What the hell does he think we're gonna do... Pick up a couch and run out? I'm a freaking disabled veteran who moves slow and can't lift anything. He continued to follow us through the whole damn store which pissed me off even more. Then there was another Asian guy that works there that was watching our every single movement. This alone made me not want to shop there. I straight up told him he doesn't need to follow us. He should've respected that and walked away. It's not like I'm gonna steal something for starters, let alone you kinda can't steal a couch if you can't walk properly. Note to the people who work here or own it ...... leave the customers alone to let them look around.