This is going to be along review, because I want It to be clear that I am a real person who has had a real (bad) experience with this business. When we confronted our sales guy about the reviews on this and other sites, he assured us that it was just his competitors trying to ruin their reputation. I am a "benefit of the doubt" kind of person, and really wanted to be able to come on here and give 5 stars and say it was great.
After shopping and comparing options at several stores, we went into Furniture Revolution on March 8, 2014. We spent some time looking around before being approached by Teddy the salesperson (it was nice not to get hounded right as we walked in the door). By the time Teddy approached us we had decided to purchase a Serta Mattress. He gave us a price that was very attractive. Once the mattress had been figured out, we decided to see if they had any bed-frames that we liked. after looking through the store a couple times, we decided on a very nice, solid wood bed. Again he gave us a very attractive price, since we were bundling it with the mattress.
Since the bed we decided on was a bit more that we had anticipated paying (absolutely not Teddy's or the store's fault) we wanted to "sleep on it" and make sure we were making a responsible purchase for our situation. Teddy told us if we paid a small down, he would lock in the pricing for us, and if we were ready to move forward he would need 50% paid before he ordered the items. he tried to talk us into paying the deposit in cash, but being aware of other's experiences, wanted to make the deposit on Credit card, and pay the whole sum in cash and have the deposit refunded to safeguard ourselves against what happened next:
on March 24, we went back to the store (we do not live in Gilroy, so it took us a while to have time to make the drive back up there). We made the 50% deposit, and were told that we should receive everything in 2 to 4 weeks.
On April 3, we got a call from Teddy letting us know that the bed we ordered is on back order with no ETA from the Manufacturer. He told us to let him know and if we needed to do a refund we could. I told him I would call him back when we decide what we are going to do.
this morning (4/8) I called him back and said we still want the mattress, and that we had found another solution for the bed frame. His response was that the mattress would now cost $200 more than what he originally quoted (mind you he quoted it before the bed frame was even a possibility).
We tried to fight him on the fact that he quoted the mattress before he ever knew we would get a bed frame, and he kept coming up with excuses. every time we shot one down he came up with another one. First was that he could not sell the mattress at that price because he could not warranty it. He was only going to give us a 3-day return policy to begin with, so the warranty was never on him to provide. then he tried to convince us that the model of mattress we ordered was being discontinued (not sure why that would cause the price to go up, you would think he would want to get rid of the old models), Then he said we were breaking up the bundle (again price was quoted before there ever was a bundle). Finally he just said he can't sell us the mattress at that price.
After getting nowhere with him, we told him to refund the deposit because it was not acceptable for him to change the price on us. He told us that he could not refund the card unless we drove all the way back up there, because we had his copy of the receipts which he needed because he needed to report the sales tax. That makes two outright lies: 1) The receipts we have are the "customer Copies" he has the originals of the order form and the credit card receipts, and 2) he has not charged any tax yet, it was only a deposit, and since he's not keeping any money, there would be no sales tax to report.
Since we also couldn't get anywhere with him on getting a refund either, we called the credit card company and have disputed the charges on grounds that he is changing the quoted price after the fact without just cause. So glad we didn't give them cash!
As an additional note: another reviewer mentions their business license status, and so I researched it for myself.
With the City of Gilroy, there is no business license for "Furniture Revolution" on their list which is posted online. There is however another furniture store that is listed at that address.
With the State of California BEARHFTI which regulates furniture stores among other industries, Furniture Revolution's State license to sell furniture has been expired since 2010. This is also public record and can be researched at the state's website.
As I said, I wanted things to turn out differently, but they have proven that they are not interested in doing legitimate business, and are only interested in taking advantage of consumers who don't safeguard themselves from these unscrupulous practices, read more
