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    Mattress by Appointment Eureka

    3.0 (2 reviews)

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    2 years ago

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    3 years ago

    Friendly staff, helpful information, and great prices!

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    Delta Mattress & Sofa Outlet Store

    Delta Mattress & Sofa Outlet Store

    (16 reviews)

    $$$

    Went in to look at a recliner. Listed at $329. I asked if he would take $300. He said no the price…read moreis $329. I asked if he would take anything off. No. So I went on to Ashley furniture website and searched recliners and the same recliner was the first one that popped up. It was $339. I decided to just pay more online instead of giving my money to a dumb store that lost a sale over $10-20. This is about principal, not the extra $10 I spent. Anyone who's ever worked sales knows you don't let the sale walk away if you can help it. He didn't even want the sale. LOL good because he ain't getting the sale. Nobody wants a chair that's been sat in by 400lb customers anyway.

    Buyer beware!! We purchased several items, value over $5k and included in that was a couch and love…read moreseat set. A few month after there were issues with the cushions, clearly a flaw in the seat material and we contacted the store for fixes since we were under warranty. They said for me to send pictures of cushions and the labels, I did...then they said they were ordering parts. A couple months later after hearing nothing I reached out again and was told there was a delay in the parts (understandable since covid was in full force). Still nothing from them for a few months so I reached out again, by this time it's been over a year since purchased, and I was told they had the fixings for the cushion, so I said come pick both up and bring them in to be fixed and it was to my surprise that they said they thought it was only one cushion so I reminded them it was two and that I had sent them pictures of both cushions and tags months ago and they knew it was two...so again I was told they needed to get the parts. So I waited, again, months went by and I reached out and was told they were delayed...repeat two more times. Finally I went in and was told the same and reassured that it would be soon. So then when I heard nothing for another few months I decided to just wait on them to see if it would ever happen, if they would ever contact me since I always had to be the one to communicate, and nope, nothing. That was April of 2023, here we are Feb of 2024 and nothing. I've called and asked to have a manager call since they are never in when I call or go in. Still nothing. I will never buy from there again, terrible product and they don't stand behind what they sell obviously. Truly disappointed.

    Eureka Home Furnishing

    Eureka Home Furnishing

    (6 reviews)

    $$

    I'm sorry to hear about the negative experiences that other reviewers have had. I've never had one…read morehere. I've been dealing with EHF since abut 2012. I got two washers there, a dryer, a mattress set, and my sister got a castle themed bunk bed for her kids. Just about anyone can finance anything in the store, as far as I know they have very relaxed standards on credit. It was my understanding that so long as you have a job, three references, and the bank doesn't scream and set your application on fire - you can make payments. My sister defaulted on her payments for the bunk bed last year; she'd been in a terrible car accident, we lost a family member, and as she tried to cope she let several of her obligations slip. Several months later, probably six or eight months, it came up and she said she was afraid to contact them because she expected they'd want all her past payments up front with fees. I mentioned her situation to them the next time I went in to pay my bill. The gentleman I was speaking with was kind enough to say he hoped she was doing okay before anything else. Then he told me he would be happy to just let her pick her payments up again, even though it was already flagged to go to collections. Since she lived so far away, I asked him if I could take responsibility for her account without actually putting it on my own account, so it stayed in her name but I got the monthly reminders. It wasn't a problem, and the bunk bed is now payed off completely. I cannot express my appreciation that they had not inflated her balance with late fees, and did not insist on a large bulk payment to get started putting her back into good standing. That he asked, and seemed entirely genuinely concerned if she was okay, was so kind. Thank you, sir. Sure, there are occasionally warehouse errors - my new washer was a bit late because the model I'd originally decided on had some shipping problem and I'd have to wait, and it was frustrating, but it's a local business and things happen. The staff was sympathetic and attentive. After about a week they made my first choice (which had not been available at the time) manifest instead, somehow, at a better price than we'd originally discussed because of some tax-free sale. (They have all kinds of sales pretty frequently, but I'd say their anniversary sale in November is the best.) Plus they delivered, set it up, and then for no extra charge they lugged my old broken washer away. I'm happy with the selection, and the service. Going in to pay my bill always comes with a pleasant chat and it's really nice for at least one of my errands to be so casual and social. I've also never gone in there and been told they wouldn't at least try, and that's worth a lot in customer service.

    I purchased a mattress today and after I left there felt compelled to write this review. I…read moreoriginally went in to buy a new mattress towards the end of closing time. The young male salesman was really awesome, heard I was just looking for a mattress for the spare bedroom, and brought up the fact that they had a really great mattress that was delivered and immediately returned because there was a spot of dirt on it. Regularly was $800.00 and would be half off. I came in immediately the next day and the "manager" Mr. Gantt (yeah he's the manager but he sure doesn't have good bedside mannerisms) argued with me regarding the price. Said oh no it's already such a great deal because It was returned after two days. Then as he rang me up, told me the real story which was that it was repossessed after a week in crescent city. And after payment was processed he proceeded to tell me that there shouldn't be any odor. Also made my boyfriend load it up by himself while he drank his morning coffee and watched. While I'm sure it's still a good deal, it makes me uncomfortable to get three different stories on one item. I realized why this store is always empty every time I have ever gone in it. Bad business. I gave it one star because I'm hoping that the mattress will really be free of odor and In hopes that it really was never used even though it was in fact there for a week. I will NEVER buy anything from this place again.

    Mattress by Appointment Eureka - mattresses - Updated May 2026

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