Big fans ever since buying a mattress here years ago. The salesman who sold it to us, I wish I…read morecould remember his name, was super helpful and really took the time to talk with us about our needs. He was never pushy. The return policies were amazing and made us feel very comfortable buying something nice albeit expensive. Great stuff. Do yourself a favor and get a better mattress and pillow. Your body will thank you.

HORRIBLE local business, AVOID! The salesman flat out lied to me and cheated me. I always prefer to…read morebuy local but was a mistake with Moore's. Same exact bed was 35% cheaper online but I paid the extra $450 to support a local business and expected if I had a problem a local business would be better to deal with. I couldn't have been more wrong. The general sales manager, Mike Quirk , did nothing to help and was the most uncaring person I may have ever dealt with. The owner, Jennifer Rudick, just hid from me and refused to even talk about the problem with a 3 month old.bed. I bought the replacement bed at www.costco.com at an MUCH lower price that included delivery, set-up and disposal of the Sleepworld mattress at no cost (Moore's charges an additional $100 for this) and the Costco mattress can be returned for tears after the sale, no questions asked Shop local UNLESS it's at Moore's Sleepworld!

I bought a top of the line Sealy Stearns and Foster Reserve mattress from Mike at this store…read morethinking that it would live up to it's price of over $5,000 but it did not. I had a week of sleeping on a very uncomfortable mattress and at 130 lbs I left a permanent indentation near the head of the bed which deformed the area. When I called to have it returned, I was told the manager would require a 20% restocking fee! I was able to negotiate a 15% fee although that is still over $800 for a faulty mattress. When I called to let the manager know I had not gotten reciepts and felt the fee was not fair since it was a faulty mattress, he said he laid on the mattress and there was nothing wrong with it.

Outstanding customer service! I am a repeat customer and every person I've worked with has been…read morecourteous and helpful. They go above and beyond. Special shout out to Lane Simmons for providing next-level service on a complicated purchase for my mom!

Went in to look at a recliner. Listed at $329. I asked if he would take $300. He said no the price…read moreis $329. I asked if he would take anything off. No. So I went on to Ashley furniture website and searched recliners and the same recliner was the first one that popped up. It was $339. I decided to just pay more online instead of giving my money to a dumb store that lost a sale over $10-20. This is about principal, not the extra $10 I spent. Anyone who's ever worked sales knows you don't let the sale walk away if you can help it. He didn't even want the sale. LOL good because he ain't getting the sale. Nobody wants a chair that's been sat in by 400lb customers anyway.

Buyer beware!! We purchased several items, value over $5k and included in that was a couch and love…read moreseat set. A few month after there were issues with the cushions, clearly a flaw in the seat material and we contacted the store for fixes since we were under warranty. They said for me to send pictures of cushions and the labels, I did...then they said they were ordering parts. A couple months later after hearing nothing I reached out again and was told there was a delay in the parts (understandable since covid was in full force). Still nothing from them for a few months so I reached out again, by this time it's been over a year since purchased, and I was told they had the fixings for the cushion, so I said come pick both up and bring them in to be fixed and it was to my surprise that they said they thought it was only one cushion so I reminded them it was two and that I had sent them pictures of both cushions and tags months ago and they knew it was two...so again I was told they needed to get the parts. So I waited, again, months went by and I reached out and was told they were delayed...repeat two more times. Finally I went in and was told the same and reassured that it would be soon. So then when I heard nothing for another few months I decided to just wait on them to see if it would ever happen, if they would ever contact me since I always had to be the one to communicate, and nope, nothing. That was April of 2023, here we are Feb of 2024 and nothing. I've called and asked to have a manager call since they are never in when I call or go in. Still nothing. I will never buy from there again, terrible product and they don't stand behind what they sell obviously. Truly disappointed.

We ordered a recliner and noticed a little sticking in the footrest. Jeff came out and showed us…read morehow we were not positioned correctly and demonstrated the recliner was working fine. But then he noticed a much older recliner purchased from another store was out of alignment and he got his tools out and fixed it. Best service ever. (I hope he doesn't get in trouble for this) I've seen enough broken down cheap vinyl recliners sitting out on curbs to know that you save money by investing in quality from the get go. My older chair is 15 years old and with Jeff's help, it is in excellent condition. I will have it at least another 15 years. These are expensive, but they are comfortable and they last. I'll be going there when I need to replace my couch.

We purchased our sectional here a few months ago. Due to COVID the lead time on a sofa was months,…read moreso we took a chance on this red floor model. I think it makes the room. It's well made and comfortable. I'm happy we purchased and the staff was lovely.

Very friendly employees and owner. I got the full shopping for a bed experience: lying on the…read morebed(s), questions answered about the different types of mattresses. Thank you so much for excellent service. Apparently I bought a mattress that can't be flipped because the other side feels like a box spring. So I just rotate it every few months. Oh well

HORRIBLE local business, AVOID! The salesman flat out lied to me and cheated me. I always prefer to…read morebuy local but was a mistake with Moore's. Same exact bed was 35% cheaper online but I paid the extra $450 to support a local business and expected if I had a problem a local business would be better to deal with. I couldn't have been more wrong. The general sales manager, Mike Quirk , did nothing to help and was the most uncaring person I may have ever dealt with. The owner, Jennifer Rudick, just hid from me and refused to even talk about the problem with a 3 month old.bed. I bought the replacement bed at www.costco.com at an MUCH lower price that included delivery, set-up and disposal of the Sleepworld mattress at no cost (Moore's charges an additional $100 for this) and the Costco mattress can be returned for tears after the sale, no questions asked Shop local UNLESS it's at Moore's Sleepworld!

I purchase two recliners and a dresser from this place.One recliner was new the other was used…read moreThey also sold me a refurbish dresser which the paint/coat is now fading a year and 3 months later. The recliner within 6 months had to be repair, 7 months later it's having same issue. I spoke with PAUL the manger and he's exact words after explaining my concerns and what he can do , you know CUSTOMER SATISFACTION, his exact words I quote" IM NOT SENDING A GUY OUT THERE TO LOOK AT I don't make ANY MONEY. Furthermore, Shawn the guy who use to work there and believe in customer satisfaction quit because he wasn't allowed to treat people fairly. I do not recommend purchasing furniture from this place due to poor customer service and satisfaction, expensive furniture that doesn't last long and not obeying warranty Terms.

Tried again, even worse!! The sales guy was SO rude and condescending , their stuff is terribly…read moreoverpriced and cheaply made, it's like wayfair stuff. The whole staff here is RUDE. And they don't give a crap either. How this place is still in business is beyond me. You can get better furniture at Walmart and better service too. They need to shut down. They are always empty. Wouldn't you think you would want nice people working there for more sales??

Absolutely love Carl Johnson's . Gifts for everyone. Amazing holiday shop yearly. Friendly staff…read moreand great parking

They have everything! The best finds for decor, clothing, gifts and much more. My favorites are…read moretheir options to cook with! Can't eat a single burger at home without their raspberry jalapeño jam. Such a gem!

I'm sorry to hear about the negative experiences that other reviewers have had. I've never had one…read morehere. I've been dealing with EHF since abut 2012. I got two washers there, a dryer, a mattress set, and my sister got a castle themed bunk bed for her kids. Just about anyone can finance anything in the store, as far as I know they have very relaxed standards on credit. It was my understanding that so long as you have a job, three references, and the bank doesn't scream and set your application on fire - you can make payments. My sister defaulted on her payments for the bunk bed last year; she'd been in a terrible car accident, we lost a family member, and as she tried to cope she let several of her obligations slip. Several months later, probably six or eight months, it came up and she said she was afraid to contact them because she expected they'd want all her past payments up front with fees. I mentioned her situation to them the next time I went in to pay my bill. The gentleman I was speaking with was kind enough to say he hoped she was doing okay before anything else. Then he told me he would be happy to just let her pick her payments up again, even though it was already flagged to go to collections. Since she lived so far away, I asked him if I could take responsibility for her account without actually putting it on my own account, so it stayed in her name but I got the monthly reminders. It wasn't a problem, and the bunk bed is now payed off completely. I cannot express my appreciation that they had not inflated her balance with late fees, and did not insist on a large bulk payment to get started putting her back into good standing. That he asked, and seemed entirely genuinely concerned if she was okay, was so kind. Thank you, sir. Sure, there are occasionally warehouse errors - my new washer was a bit late because the model I'd originally decided on had some shipping problem and I'd have to wait, and it was frustrating, but it's a local business and things happen. The staff was sympathetic and attentive. After about a week they made my first choice (which had not been available at the time) manifest instead, somehow, at a better price than we'd originally discussed because of some tax-free sale. (They have all kinds of sales pretty frequently, but I'd say their anniversary sale in November is the best.) Plus they delivered, set it up, and then for no extra charge they lugged my old broken washer away. I'm happy with the selection, and the service. Going in to pay my bill always comes with a pleasant chat and it's really nice for at least one of my errands to be so casual and social. I've also never gone in there and been told they wouldn't at least try, and that's worth a lot in customer service.

I purchased a mattress today and after I left there felt compelled to write this review. I…read moreoriginally went in to buy a new mattress towards the end of closing time. The young male salesman was really awesome, heard I was just looking for a mattress for the spare bedroom, and brought up the fact that they had a really great mattress that was delivered and immediately returned because there was a spot of dirt on it. Regularly was $800.00 and would be half off. I came in immediately the next day and the "manager" Mr. Gantt (yeah he's the manager but he sure doesn't have good bedside mannerisms) argued with me regarding the price. Said oh no it's already such a great deal because It was returned after two days. Then as he rang me up, told me the real story which was that it was repossessed after a week in crescent city. And after payment was processed he proceeded to tell me that there shouldn't be any odor. Also made my boyfriend load it up by himself while he drank his morning coffee and watched. While I'm sure it's still a good deal, it makes me uncomfortable to get three different stories on one item. I realized why this store is always empty every time I have ever gone in it. Bad business. I gave it one star because I'm hoping that the mattress will really be free of odor and In hopes that it really was never used even though it was in fact there for a week. I will NEVER buy anything from this place again.