Routine colonoscopy. Professional and friendly staff. Doctors were very informative. So easy…read more Diligent staffnto make sure you are compliant with preop instructions. Results immediately after the process!

Every 10 years, it's time for the Colonoscopy. The actual procedure is pretty straightforward,…read moreonce you suffer through the prep. In all the areas I cared about: clear instructions, readily available consultations, reminders, professionalism, and quickly getting back to normal, everything met or exceeded expectations. Results were reported in recovery, with all the follow-up information provided promptly. See you in 7 years!

I got an appointment within a week which was great The Dr…read more was able to diagnose my problem within a week & provided a treatment plan The Dr. prescribed 2 medications to take care of my problem The RX says they only got 1 prescription instead of 2. (No problem..accidents happen) 3 STARS because it is impossible to get ahold of the office to resolve my prescription issue. I've called, left voice messages & sent messages through the patient portal with no response.

A Prime Example of Nevada Healthcare at Its Worst ​If you…read morevalue your time, money, and quality of life, I strongly advise avoiding GI Consultants in Reno, specifically Jesse Viner and Dr. Harrison. I was referred to this practice for severe post-op complications, including gastroparesis and daily vomiting. Instead of receiving comprehensive care, I have been met with a complete lack of empathy, blatant disrespect for my time, and administrative greed. ​Initially, Jesse Viner seemed attentive, but the standard of care quickly deteriorated. He ordered an EGD, which was performed by Dr. Harrison. Afterward, Dr. Harrison dismissively told me my vagus nerve was likely damaged during my previous surgery, offered absolutely no medical options to improve my quality of life, and simply recommended cannabis. When I later asked Jesse Viner to refer me elsewhere because I was out of options, he flat-out refused and told me to go back to my original physician. ​The disrespect for patient time at this office is staggering. On one occasion, the staff canceled an existing appointment specifically to accommodate Jesse Viner's schedule. They made me his first patient of the day at 7:00 AM, yet I sat there for nearly two hours and wasn't seen until almost 9:00 AM. I find it ironic that I was forced to accommodate his schedule, only to have my own time completely disregarded. ​The final straw has been the bureaucratic gatekeeping. My original physician, who initially wanted an EGD with dilation, sent a new order to GI Consultants specifically requesting Dr. Fang perform the procedure. I waited two weeks in silence from Viner's medical assistant while continuing to throw up daily. I finally had to physically go into the office to get answers. I learned that Jesse Viner had updated his notes and refused to process the order, claiming the last EGD was "too recent." Rather than collaborating with my referring doctor, he is forcing me to pay for yet another office consultation just to "justify" why I need the procedure. ​To add insult to injury, the front office informed me that I had to pay a $50.00 fee just to expedite my request for care. ​I have repeatedly communicated to this staff that my quality of life is severely diminished and that I am vomiting daily, but it clearly has no bearing on how they operate. This practice seems entirely focused on wasting patients' time and collecting extra consultation fees rather than providing actual medical care. I would never recommend this practice or this provider to anyone in Northern Nevada. I wish I could list negative stars.

I met my new gastroenterologist, William Pfau, M.D. , today, and I am delighted and impressed with…read morehis expertise and his rapport with patients. While I couldn't see his whole face because of a COVID mask, his demeanor was professional, caring & compassionate. He was patient, answered all of my questions & addressed all of my concerns with interest and thoroughness. The entire staff at Reno Digestive Health Center are exemplary, professional, pleasant & caring.

Abigail and Alex and Kylie and Kenya each of them are…read moreprofessional give great customer service are genuinely caring and I am very impressed with their consistent excellent customer service. Thank you DigestI've Health for helping me improve and heal patient Robin

I've had three procedures at this center and they are top flight all the way. Very experienced and…read morethoughtful staff. Everything explained and given the area they work on, lots of dignity. Really like the whole team!

I came in today to find out what's going on with all these heart burn issues I've been having for a…read morewhile now. Check in was rather painless and not too difficult and the receptionist was rather pleasant and kind. She was patient and helpful with me as I gathered all of my necessary medical information for her. Than shortly after I was lead in to the room and the dr came in and she was great! She was quick and efficient, she was great at giving me my options for going forward and pointing out the options that she recommends! The appointment was quick and easy, the people were all very patient and kind and helpful with making sure I understood everything, and they took great care of me! Highly recommend checking this place out for any digestion issues you may have! They treated me well!!!

People are nice, but their communication is really terrible, below the standard of care, in my…read moreopinion. Forget trying to do anything (like set up or change an appointment or leave a message). They need to fix this. Not rocket science, but it might cost some money.

This was the most unprofessional office I've ever been to. I screamed in terror as the doctor…read morecontinued the procedure while I was not sedated. His nurse missed my vein and I screamed for him to stop. He did not. Ladies, especially be warned. It was barbaric!!! I've never felt so violated in my life.

My visit here was possibly the most traumatic in my life. The nurses do not know how to properly…read moresedate and prepare the patient for a colonoscopy. They completely missed my vein (two nurses) and the doctor started the procedure without checking if any sedation or memory block was working. I screamed five times in terror asking him to stop. The doctor asked the nurses to give me more sedation, however since there was not a needle in my vein, I received no medication at all. I was gripping the bed rails while the nurse told me I had to keep quiet and quit screaming. I could not say anything but "STOP". Everyone in that room ignored me. I was completely violated.

Dr Erica Stevens, primary care physician. Great person, great primary physician. Listens, explains,…read morevery thorough. Two thumbs up for Dr Stevens.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Can I walk out of this fucking place ? This iv was supposed to be removed over 2 hours ago and I'm…read morestill here laying down waiting. Then my foot started bleeding and called for help. Yup almost 2 hours now. Did the staff get fired or is there a fucking meeting going on and no one caring for us. I wish I could walk out but this foot. And unfortunately my car is too far away to come closer or id seriously consider it. Edit: 186 blood pressure. Sheesh I wonder. Why. I will keep updating this as it continues 3:27pm 10/19/26. And I posted this on Google as well.

Dr. Veronica has been our family doctor for a number and years. She is a great physician and…read morehuman. She takes the time necessary to find the root cause of any disease. I would recommend her to anyone, however, the patient has to be honest and tell all the symptoms as it should be. I will recommend Dr. Sutherland to everyone.

Dr. Sutherland became my PCP after I moved to Reno. I find her thorough and willing to answer all…read moremy questions. I am 64 and she insisted that I get a colononscopy. This was fortunate for me because they ended up removing a large pre-cancerous polyp that had a high possibility of becoming cancer. I have also been happy with the referals she has made for me.