I went to Dr Greenberg for a physical on 5/23/16. I was pleasantly surprised that a doctor who teaches at UNR Medical School does general practice. Her examination was thorough and excellent. She recommended two shots that my prior doctors hadn't. She was concerned about my cholesterol and prescribed a statin. It worked well, as evidenced by subsequent drug tests, the results of which she promptly sent me along with her evaluation.
Unfortunately, my subsequent experiences with her were not satisfactory. A medical issue arose after my exam. I sent her a letter and then a fax about it, asking her advice, but received no response.
In addition, when I got my bill for the physical, I was stunned to see that Medicare didn't pay anything for it. I knew the reason from my experience with another healthcare provider in Reno--the incorrect billing code was submitted to Medicare. I called the billing department but was told that the billing manager for Dr Greenberg would have to fix it. So on October 5, I faxed Dr Greenberg and the billing manager, asking them to fix their error. (Unlike emails, faxes provide proof of receipt.) I got no response from either one. Then I got another bill from UNR, again for the full amount of the physical, and again with no reimbursement from Medicare. So I sent faxes to Dr Greenberg and the billing manager on November 10, this time informing them that I would take them to Small Claims Court for the full amount of the physical unless they canceled my bogus bill and resubmitted it with the correct code for it to Medicare. Miracle of miracles, this time Medicare provided full reimbursement for my physical. I didn't receive any communications from Dr Greenberg this time either.
I wasted many hours trying to straighten this out. Needless to say, I'm switching doctors. read more