Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

I had a great experience buying my car at Mountain Motors! The entire process was smooth, easy, and…read morestress-free. I absolutely loved the service, and everyone was professional and helpful. A special thank you to Octavio, who took amazing care of me from start to finish. He was friendly, honest, knowledgeable, and made sure I found the right car. I highly recommend Mountain Motors, and if you go, ask for Octavio--he's the best!

Genaro C is one of a kind! He was very professional and knowledgeable. He treated us like family. I…read morewould recommend this dealership, it is stocked up with any type of car you need. Thanks Genaro.

I was here about 3 weeks purchased a Toyota Camry 2021 certified for my wife, Mr. G . Genaro…read moreCalzadillas help us out we're very grateful for the purchase great service by Genaro Cakzadillas very professional service. Great warranty, great customer service I do recommend frontier Toyota Valencia California. I will come back for my next purchase and look for Mr. G Genaro Calzadillas to help me out. Thank you very much Genaro and frontier Toyota!!!

I had an amazing experience with Prestige Auto Sales Group, Keivan was very helpful with helping me…read moremake the right decision with regards to purchasing a car. The experience was pressure free and they were honest with me the whole time. You can tell Keivan and his father Bob really care about it their reputation and integrity. I recommend them to all my friends and family

I was buying a car for my daughter and had to do all of the arranging from long distance which can…read morebe scary and overwhelming. The experience was amazing. Keivan was so considerate, encouraging, no pressure and really held my hand. He never got annoyed at my endless mom questions, negotiating, etc. He was kind and considerate the whole time. My daughter picked up the car today and was as well treated with patience, care and answered all of her questions, showed her everything. Neither of us ever felt pressured or rushed. I am so grateful. What a lovely experience. I hope the car is as loving to my family as these guys were, lol. These guys are working in good faith and are good humans.

Milo and Ryan were great! They have fast service and are very friendly! Got the job done.read more

Cristian Herrera is the reason we came. He was friendly and worked diligently to sell a car to my…read moredaughter so we followed her lead. We found Cristian to help my son find a car and it took a couple of trips to lock in a great deal. My other son had also purchased a car from this location and had a great experience as well. Everyone involved was helpful, not pushy at all and made the experience memorable.

Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

Avoid Mazda of Valencia at all costs…read more I had a 1:00 p.m. appointment on 7/26 after multiple calls and texts with Romero regarding a Mazda CX-50 Preferred. Romero presented himself as though he were handling the sale, but upon arrival, I learned his role was apparently to call prospective customers, quote preliminary deals, and entice them into the dealership. I drove from Los Angeles after confirming the pricing. Once there, the numbers were materially different, and the two vehicles I was told would be washed and ready were both dirty. We were also passed among several employees and repeatedly had to explain what had already been discussed. The entire process was disorganized and poorly managed. Around 2:30 p.m., General Sales Manager JT Taylor, also known as John, entered the conversation with what he called the final offer. I showed him my text exchanges with Romero, and JT pulled out his phone and photographed my screen to capture the messages. Despite seeing what had been represented, he returned with numbers that were nowhere close. At that point, I understood that no deal would be reached and was prepared to leave. I calmly stated that this was the classic dealership experience I intentionally avoid, which is why I used brokers for my last three vehicle leases. I specifically explained that my frustration was with the overall experience and was not directed at JT personally. Nevertheless, he became defensive, raised his voice, and refused to de-escalate despite my repeatedly asking and gesturing for him to calm down. He then announced that he was "ex-military" and that he "doesn't get down like this." I am still unsure whether that was intended to address the pricing discrepancy, intimidate me, or demonstrate a very large ego with very little managerial judgment. Whatever the intention, it was inappropriate and remarkably unprofessional. The most absurd part came when I asked for his business card. JT repeatedly responded, "Nah, it's okay," because he believed I would leave a negative review. I requested it three times, and he only provided it after another employee intervened. For context, I have worked in financial services for nearly two decades across retail, private, and investment banking, serving clients from all walks of life. I cannot imagine refusing to provide a client with my business card because I feared negative feedback--or one of the associates I lead doing so without serious repercussions. This was not an inexperienced employee having an awkward moment. This was the General Sales Manager displaying hostility, poor judgment, and an apparent fear of accountability. A business card is not permission to leave a review, and hiding it does not prevent a customer from documenting an experience. After his repeated refusals, I recorded the interaction, including him saying, "Nah, it's okay." I also have the text exchanges, call records, and supporting documentation. Mazda Corporate has opened a formal case, and I will provide them with the full record. We also had an appointment at the neighboring Kia dealership, but two Mazda employees told us both locations were under the same ownership. After this experience, we skipped that appointment rather than risk encountering the same lack of training, professionalism, and accountability. JT Taylor, respectfully, if you are comfortable invoking your military background during a disagreement but frightened by a Yelp review, customer-facing management may be the wrong profession. Reviews are not threats; they reflect the service provided. I have leased two Mazdas over the past ten years, and this was easily my worst dealership experience. Save yourself the drive and aggravation. Professional management addresses concerns--it does not raise its voice, make intimidating remarks, and hide business cards.

So my battery died out of nowhere and it was still under warranty but I heard some dealerships try…read morenot to cover the battery as it's considered a wear issue. They got me in the next day from when I called, Veronica helped me this time as my normal guy was on vacation . She was very nice, professional and respectful of my time. Got me in and out fast, did the test and replaced my battery for free and I was out of there within an hour. Ty Veronica and team

**1 Star - Worst Service Experience I've Had**…read more I would strongly recommend taking your vehicle anywhere other than AutoNation Ford Valencia. I brought my 2017 Ford Explorer in for transmission and engine issues and was initially presented with a repair estimate exceeding **$20,000**. Fortunately, I had a warranty that covered most of the repairs, leaving me responsible for approximately **$3,000 out of pocket**. Even then, the process felt frustrating and lacked transparency. One of my biggest concerns was the invoice itself. My final bill included a charge of **$2,450 listed as "Misc Customer Contribution for Repairs."** The invoice showed **$0 in parts, $0 in labor, and $2,450 in "Other" charges**, with no detailed breakdown explaining exactly how that amount was calculated. For a charge of that size, customers deserve a clear explanation of what they are paying for. The communication throughout the repair process was equally disappointing. After I agreed to move forward with the repairs, my service advisor, **Veronika Archer**, disappeared for approximately a week and a half without any prior notice. I sent multiple follow-up messages and only received automatic out-of-office responses. If you're actively managing a customer's repair, common courtesy would be to inform them that you'll be unavailable and out of the office. When Veronika finally returned, she told me the technician would begin the repairs. Surprisingly, the actual repair work was completed within about two days, making me question why the vehicle sat idle for so long. The day I picked up my vehicle, I texted Veronika at 7:30 a.m. to let her know I was coming. She responded at 8:00 a.m., confirming they were open until 4:00 p.m. I arrived around 11:30 a.m., paid my bill, and waited for my vehicle...No thank you, no further conversation from the worker. When my Explorer was brought out, the key was handed to me, no conversation, no walkthrough. I was shocked. The vehicle was dirty on the exterior despite being told that a complimentary wash and interior sanitization would be provided. Even worse, my fuel tank was nearly empty. When I dropped off the vehicle, I had well over 100 miles of fuel remaining. When I picked it up, the dashboard showed **only 3 miles until empty**. Returning a customer's vehicle in that condition is unacceptable. I immediately documented it and notified my service advisor. I also noticed a mileage discrepancy of approximately 10 miles compared to what was documented. Afterward, I politely reached out asking whether the dealership would consider a small gesture to make things right, such as a gas card or a complimentary oil change. I also expressed my disappointment regarding the vehicle's condition upon return. I never received a response. I followed up again, asking for a reply, and was completely ignored. That was perhaps the most disappointing part of the entire experience. Once the bill was paid, customer service ended. Between the lack of communication, unexplained delays, poor follow-up, questionable invoice transparency, dirty vehicle return, and nearly empty gas tank, I cannot recommend AutoNation Ford Valencia. If you value communication, transparency, and customer service, I would strongly suggest looking elsewhere.

I had a great experience at Valencia BMW! From the moment we arrived, Kamal greeted us with a water…read morebottle which was a blessing in this hit weather and he made us feel comfortable right away. He took the time to show us several different model years, explained the features of each one, and walked us through all of our leasing options without ever making us feel pressured. Kamal was knowledgeable, patient, and genuinely wanted to help us find the best fit for our needs. His customer service was exceptional from start to finish, and he made the entire experience enjoyable. If you're looking for a new BMW, I highly recommend asking for Kamal. He goes above and beyond to make sure you're taken care of. Thank you for such an amazing experience!

Every time I come to Valencia BMW, it's a disappointment. I decided to give them another chance…read morebecause it's the closest dealership to my house, but clearly I never learn. My service advisor was Christopher Rawlins. I emailed him multiple times, called him, and even contacted the service manager, Robert, about an issue with my bill. I was quoted one price over the phone, but when someone else picked up my car, the total was suddenly $100 more. At that point, it wasn't even about the extra $100 -- it was about the complete lack of communication and customer service. I sent emails and left calls, and nobody bothered to respond. No explanation, no follow-up, nothing. If you're going to charge customers more than quoted, at least have the professionalism to return a call or email. Valencia BMW seriously needs to improve their customer service and communication.

I have been to the Van Nuys and Burbank service stations and it's not even close. This will be my…read morego to service station going forward. It's pretty new and huge. They had lots of loaners, including a cyber truck. All loaners come with free supercharging. On this day, I got to try the new Y. My 3 was in service for a coolant repair, which was covered by my XCare warranty. They have a coffee and tea station with a snack station. All communication was through the app. Everything went smoothly. The loaner even alerts you when your car is ready for pick up. I was able to return the loaner during after hours. Very convenient. Definitely recommend.

It took three calls before anyone would even escalate the issue to a manager riestrada@tesla.com…read more When we finally reached one, the response was dismissive: we were told the order "processes immediately," that plenty of customers who ordered at 11:50pm on the 15th got the incentive, and that in their years at Tesla they'd never seen a delayed confirmation. Except our own order confirmation didn't arrive until three days after we placed the order -- directly contradicting what we were told. If there's a system delay on Tesla's end, customers shouldn't be the ones penalized for it. At minimum, Tesla should be upfront that promotions require ordering several days in advance, or through a live person, rather than letting the app accept an order and deposit and then quietly failing to honor the terms. Aside from this, we're happy with the vehicle itself. But this experience has made us far more cautious about ordering from Tesla when we were told it would be fine. Tesla should make this right. They can see all search history in the ap, but as a consumer you cannot, they want proof that we don't have. Balls in their court.

I had a very disappointing experience with the service department at Acura Valencia. I brought my…read morecar in for an alarm issue and was charged for labor and a unit replacement based on their diagnosis, only to later be told they were completely disconnecting the very alarm system I originally brought the car in to fix. What made the experience worse was the way I was treated by the service advisor. I was told "we're not God" and there were insinuations that the issue was somehow because I may have bought a used car, which I found insulting and completely unprofessional. Instead of taking accountability for the incorrect diagnosis and charges, I felt dismissed, talked down to, and bullied. I brought my concerns directly to the manager and explained how uncomfortable and insulted I felt, but nothing meaningful was done to address the situation or the behavior of the service advisor. Customers deserve honest diagnostics, respectful communication, and accountability when mistakes are made. Unfortunately, that was not my experience here. Please don't go there

Took my car in for an oil change and tire rotation. I marked the tires to see if they rotated them…read moreand turns out they DID NOT. They charged me $60 as if they did. Called them out on their bullshit and they refunded my $60. Don't ever come to this Acura, they're fucking scammers

Jake is a great service advisor ! Very efficient and follows up any updates timely …read more Accomodates clients needs and request. RJ

My husband and I just bought a car from Jason at Lexus of Valencia, and we couldn't be happier with…read moreour experience. Jason was one of the most helpful and knowledgeable sales professionals we've ever worked with. He was incredibly patient throughout the process, took the time to answer all of our questions, and did everything he could to make us feel comfortable with the deal. At no point did we feel pressured--Jason genuinely wanted to make sure we found the right vehicle and that we were happy with our purchase. His professionalism, honesty, and customer-first approach made what can often be a stressful experience enjoyable and seamless. If you're looking for someone who truly cares about his customers and goes above and beyond, we highly recommend asking for Jason. Thank you for making our car-buying experience such a positive one!