I have never posted a review on yelp before, but felt it was important to let as many people as possible know what happened at Matrix Salon in Frisco Texas. I went in to get a color and cut and Jamie convinced me that I needed to do a 3 step process to my hair.I normally would only do highlights but she told me it would give me a more natural look. I sat thru highlights, and then she put a product on my roots...it started to sting like a bad sunburn she told me it was normal. When she told me it was time to rinse out she then put another product all over my head...she said it was a toner. I asked will it dry out my hair. She said no they use it all the time. When she rinced and went to comb my hair was extremely tangled beyond belief...it tokd Jamie and the owner to comb it out for at least 15 minutes...they told me it was because my hir was so long it did not fit in the bowl. I told them I had been to many salons and it never happened...they said their bowl was smaller then most salons....I know that was bull...my hair has been damaged by the over processing... I heard Jamie tell the manager that she did not put anything all over my head...not true.But things went from bad to wosrst...I noticed in her styling chair that my hair was falling out. Big handfuls of hair...I was petrified they said it was going to be ok..but it's snot ok. My hair is twice as thin as when I walked in the shop...also very damaged and the roots are orange. Yes orange. Everyone noticed right away. I paid over $200.00 for the worst salon experiance EVER....I can not believe this happened...how do they let people like this get a liscence??? I will need to go to someone else to get it fixed....I should not have paid them, but they kept saying it looked great.......I wish I never walked into Matriz Cut Salon...it will take me years to trust another salon. read more