We waited for years to redo our master bathroom and what we got from Matrix is extremely disappointing. So much so that every time I walk into our bathroom I want to cry and sometimes do, crying right now and I'm not a weak, whiny person.
From the beginning the communication was almost nonexistent and when they finally started 2 months after signing, the
Contractors were more about getting things done fast and getting to the next job. I now know that the original salesman was unprepared and knew very little. . What was suppose to take 3-4 days tops took over two weeks because of the shoddy unprofessional work that needed to be redone. My tub was chipped and gouged and a floor tile was broken and nothing was fixed to the way it looked originally. I had to constantly asked the same things to be fixed. This was an expensive job and the finished product was barely worth 1/4 of what we paid. We kept in constant communication with supervisors and managers about what was going on and what needed to be done/fixed, verbally via in person or phone, and texts. I got a lot of excuses and defensiveness. I was told to please just give them a chance to finish. I did and I'm sick to my stomach.
Honestly, I feel that I could have done a better job myself, a female. It's still not done because for some reason they can't get the right fixtures!!!!
I'm angry and disappointed, a little at myself for picking this company. I don't know how people think it's okay to take someone's hard earned money and treat others like this....just for a profit.
Fair warning not to use this Denver company. read more