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    Mastria Mazda

    3.3 (73 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 3 weeks ago

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    Bubble in lower quality tire they switched on me without approval or credit or paperwork
    Ophely W.

    Deceiving practices and false promises Bought a car there in 2017. We agreed that they would give me a second key at no charge and i would come get it when i could find a ride. It had 2 performance kumoh tires with lots of thread on it when i bought it. When i picked it up i was told there was no 2nd key and noticed the 2 kumoh tires had been taken out. I had to leave my ride go back and was stuck with this car. I followed up in emails and phone calls with sales management over a month. Nothing gave. I gave up. I never got a key in the mail which would have been decent or a credit for the tires. Today the replacement tires have bubbles in them and they refuse to do anything about it and acknowledge that my ticket showed i was supposed to have kumoh. Bait and switch all the way

    I purchased a new 2022 Mazda 3 Turbo PP for MSRP from Mastria Mazda in August 2022. At the time MSRP was reasonable. Another dealer 3 additional hours away (and Mastria was already 1.5 hours away) was asking 1500$ over MSRP and wouldn't budge. I could easily have waited another 6 months before Mazda landed additional cars in this color anywhere in the US. The purchase process was smooth and their communication was excellent and they were very organized despite a purchase process spanning several months from deposit to delivery and them having to hand me off between 5 or so people over that stretch. On delivery the car was immaculate, and I am picky about paint and do all my own detailing. Many of the people at the dealership that I talked to seemed like "car people." They didn't play any complex games on price, trade in, or financing to try and extract a few extra dollars. I would definitely purchase a car from Mastria again.

    2019 CX-5
    Nicole B.

    Upgraded my CX-5 to a 2019 in a beautiful red. I was very impressed with Chad's knowledge on how the car performs from a mechanical to technological aspect. Mike and Ricardo made negotiations and paperwork process easy and painless. Definitely would recommend.

    New mazda mx-5
    Catherine S.

    Very great positive experience. They were offering a free oil change to all healthcare workers to say thank you so I had trouble booking my appointment from another dealer but I ended up getting one from this one on Monday they were very accommodating with the time I ended up with a 3 p.m. slot I got there at quarter 3 they were perfectly why would me arriving early it's a contactless procedure you pull up to the door and opens up for you and then they are inside and they register you cuz you're already called an advance. The cool thing was they had a lady mechanic so she did my work she gave me the oil change they also wash the truck checked all the tires to make sure the measurements and stuff for correct checked all the belts make sure they would tighten up or anything like that really went above and beyond everything I would have expected since I only expected the oil change. Absolutely a wonderful experience will definitely go back there again to have my oil changed out of my other vehicle. They do oil changes on every type of car they don't just do them on their own Brands which I thought was really cool. They were friendly they gave us snacks while we were waiting sitting a big waiting room every other see really had no problem with the what's the spacing and stuff like the six foot rule everybody was more than 6 feet apart. I also want to let people know that they are also selling car still at this time you can walk in meet up with a salesperson they had men and women yeah I noticed that when I was waiting they were all friendly considerate really went out of their way to make you feel welcome I saw a car as for my pictures I'll probably go back and take a second look at again cuz they were offering some really good deals at this time. Please everyone check them out and give them the benefit of your service department which one like I said above and beyond what I ever would have expected

    salina b.

    Not happy! I'm back with brake issues after 10 days of buying a new car. Seems like something that should be identified in reconditioning or perhaps when you perform your pre-delivery inspection reported to carfax - you might want to check the brakes. Buyer beware!!!!

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    13 years ago

    This was the best new car purchase experience that I have had. Great job to all who helped me especially Derrick!

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    9 years ago

    First time in - great fast service, friendly people and a free car wash!! Highly recommended

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    Page 2 of 2

    Ask the Community - Mastria Mazda

    Review Highlights - Mastria Mazda

    Mike B in finance also helped ensure that buying a car (the first time in nearly a decade) was smooth.

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    Mastria GMC

    Mastria GMC

    (73 reviews)

    We purchased a new GMC Sierra last week from Mastria GMC and had an excellent experience with this…read morepurchase... initially. I went to two other GMC dealerships and a Chevrolet dealership before coming to Mastria - out of all the dealerships I felt this was the best experience. I did my homework I knew exactly what I wanted & how much I was willing to pay, and what I wanted for a trade allowance - Mastria "hit" the number and earned my business. They were working on a skeleton crew, but I was disappointed that we had to wait so long with their finance department, which resulted in a lack luster delivery. Also the finance representative was fantastically competent and convincing, but someone with less experience would have been taken for a "ride" with all of the extras - not presenting the best financing, wheel protection, paint protection, 3rd party bumper to bumper warranties - that all add to higher monthly cost of ownership. This process was painfully slow & no delivery should take over 2 hours. Also, If there is room for improvement at this dealership - it's where almost all sales fall flat, which is related to follow up. I did get some computer generated emails, but when I went in to pick up my registration yesterday no one knew who I was... guys I just spent $50K 6 days ago here? Car dealers look at sales as units, but for the individual spending money it's a really big deal & should be treated as such. Following up with customers is the way that dealers can ensure that people come back for service & to buy another vehicle. **Update today I gave my salesperson another chance today to help me set up an appointment to get my oil changed. He brushed me off with telling me I could wait until 7500 miles before the 1st. oil change & that GM won't pay for it until oil life is @ 20%. I told him I was happy to pay for it to get the oil changed early. He said he'd have service contact me... they never did. I made an appointment at Battles GMC - didn't even buy the truck there and they fell over themselves taking care of me.

    I've long held firm on the belief that car dealers are the lowest life form in society. The very…read moreepicenter of these multi million dollar enterprises is the service dept. This is where the perfect storm of increasingly more complicated cars and naive owners that think a dealership cares for anything except their money meet. My story begins with my 2019 Sierra needing a catalytic converter at just 110k miles. After looking around online I came across an aftermarket one, not knowing that most GM trucks can't use aftermarket, you'll have an engine light after this is installed but at least its drivable. I brought it to Mastria to have it diagnosed and sure enough it was the aftermarket cat and an O2 sensor. They were able to clear the light (and noted the new cat was welded in and they didnt know how to get it out, crackheads do it in under a minute in the dark with no special tools or lift) and I had to drive it for 125 miles for the ECM to reset so I could go for inspection. I did this and brought it back, only to be told it now needs tires. They never mentioned this days earlier when they had it. They gave me a quote for tires. I saved about $500 buying online and having them installed locally. In this time the engine light came back on. So I emailed looking for a quote on the OEM cat, which was ignored so I went in person and was handed a quote for $3700 including 6 manifold nuts at $7 each with the parts counter telling me these are needed when changing a cat out. These are just everyday flare nuts, nothing special and the stock ones are just as reusable as any other nut on a vehicle. At this point I started to consider using the $3-4,000 as a down-payment to trade in so I started browsing their site and see a $698 "documentation fee" tacked on to all auto sales, on top of tax and title. Can you imagine being so full of yourself you charge people a fine for choosing to do business with you?! In a state that banned junk fees these guys charge more than a month's truck payment LMAO. Anyway back to the cat. Looking around online I found the exact same OEM cat 45 mins away at Tasca Parts Online for $1,000 less. No other parts or hardware I didn't need added on. I did have to pay $440 shipping which they refunded when I picked up the new part at their store in Cranston. Yari over there was great to deal with and kept me informed on where the part was throughout the process. I paid to have it put on at a custom exhaust shop and its all fixed at last. While this experience made me a "one and done" GM owner it was great to work with someone that saved me so much. Words of advice when dealing with dealerships, especially ones like Mastria. -Always get a second opinion, especially when they start trying to sell you a credit card. Dealers didn't earn the "stealership" label accidentally. -Shop around. -Check consumer reports to see where the brand stands and why. GMC is #23 of the 26 auto brands for overall satisfaction. No domestic brands even made the top 7. GMC is only staying profitable due to "high margin" truck sales, a fancy way of saying "grossly overpriced". -Do your research on potential big ticket repairs, had I seen all the forums and enthusiast pages talking about this exact item I would have stayed with Toyota (#1 on Consumer Reports list)

    Metro Kia

    Metro Kia

    (35 reviews)

    I decided to buy a car and secured my financing first. Through the financier, I searched for a new…read morecar and found Metro Kia and would have received about $1500 below factory invoice. Metro Kia called me to discuss my needs. I talked to a nice girl who I thought was a sales person, however she was the 'Internet customer service' person and would set me up with a sales person. She said she'd set me up with Brad. One thing she said, though, is that because I secured the financing and the vehicle cost beforehand, my experience shouldn't take a long time. She said, "You know, I've heard stories of people waiting in a dealership for 5 hours and wonder WHY!" In the meantime, the Internet Service Manager called me (someone else) and left me a voicemail saying they wanted to "amaze" me with my buying experience. Meanwhile, I received another call from *another* person on 1/3 saying it was their "end of fiscal year" and could I come in tonight. I couldn't, but asked what the deals would be tomorrow. He said to me, "I don't know; call me back tomorrow." Um, OK. I called to say I would be in on a Sunday and was told that Brad would be working. When we got there, there was no Brad around, so I met with another sales person, Mark. I don't know if he realized the "Internet deal" I'd gotten, but it didn't feel like it. I drove 3 different SUVs. EACH vehicle was well below the "empty" mark for gas. The first vehicle we drove, Mark asked us to first drive to the gas station to fill up! Ok, so fine, we did that. The next vehicle didn't have gas, but Mark didn't bring his gas card, so we drove it a short distance. Third vehicle, same thing. Also, it took Mark FOREVER to find/retrieve the cars! We waited about 10 minutes between each interval and at one point, he left us outside IN THE RAIN while we waited for him to go back into the showroom to get the keys and plate. I decided that I liked the V6 model, so we went inside "to the table". Then the "dealer games" started. "What car do you own now? We might be able to get you a discount"... "Are you trading in a car?" (Not sure...) "Hang on a minute; I think I have an idea to lower the cost..." (then he'd walk away for several minutes). Then the floor manager came over to talk to us, etc. And on and on it went. Mark started saying something about the banks liking us to put down at least 20%, when I mentioned to him that I'd already secured financing so I'd be plunking down a check for the entire amount. We didn't buy that day, but said we'd be in touch by the end of the week. On Saturday, we decided to go back for a final test drive. Mark had followed up and left me voicemails. We got there about 2:00 on Saturday. Mark was with another customer, so I told him we'd check out the cars in the showroom. He said he'd be 'right with us'. About 20 minutes went by and he was still sealing the deal with these other customers. After waiting 30 minutes, I wanted someone else to take me out to test drive two final cars. He came over to say he'd be "right with us" and I said, "Is there anyone else who can take us out for a test drive while you're busy?" He said absolutely; he'd find someone. 20 minutes later, he stopped by us and said he'd find someone right away. I said, "We're just going to take a walk around." (I was fully planning to leave; I'd had it.) Someone asked if we'd taken out the cars yet, and I said no -- he never got to us. He said he'd get someone right away, and he did. This guy (Scott, I think) was nice enough and quickly got us two vehicles to test drive (one had gas, the other... well, you know the drill!). We were done driving and Scott took us back to Mark who was still with the customers. Scott said he'd work with us and started to negotiate. Same drill as before - we tried to work with numbers and said what I wanted was impossible, but he'd go over to the manager to see what he could do. 20 minutes later, he said he couldn't and in fact, if we only put down $1K vs $4K our payments would actually go up (not sure about that one). I said I would think about it and got up to leave. He wanted to bring his manager over and I said no; he said, "Please don't go, I'll get in trouble." I apologized and left. Bottom line, I didn't like my experience at Metro. Yes, in the end, I was "amazed", but I don't think it's exactly what they meant when they said they wanted to "amaze" me with my shopping experience.

    I've now had two negative experiences here, so I felt compelled to write a review. First, SALES: I…read moretried to buy my wife's car here. I was in the showroom on a weekend and wasn't greeted by anyone. I went to the "desk" introduced myself as an interested buyer and the sales manager said he has no one available, but asked me to hold on. He didn't ask any questions to see if he could help me himself, just told me to hang out. I waited 20 minutes and left. Very understaffed and very disappointing that the sales manager was unable to help. Second: SERVICE. I tried to give there service department a chance. I called to schedule service and I was put on hold (no problem) after five minutes someone picked back up and asked me to call back to schedule service as he was too busy. I ignored that warning and called back in a bit. Only to find out they do not so any "diagnostic" service on the weekends. And they do not offer a courtesy vehicle during the week. So, that's not really convenient for a working professional. All said, I'll keep going to Quirk Kia in Braintree.

    Mastria Kia - 10 min after they closed

    Mastria Kia

    (32 reviews)

    2/17/2026, 1:30 pm. Drove to Mastria KIA to make an…read moreappointment for an antitheft device to be installed per a recall notice sent from KIA. The service tech at the desk stated that he (KIA?) doesn't recommend the install. Apparently if one loses the key to the vehicle, not only the key but also the entire ignition has to be replaced at total cost to the customer. I also stated that my backup camera just stopped working. Mastria KIA also handled that recall on 9/4/2024 by looking at the camera and since it was working documented that the "fix" was completed, with no repair or replacement done. Since I made the recall appointment back then, the problem and cost is now mine. Some thoughts: 1-Take the vehicle to the dealer AFTER the failure to ensure KIA will fix the problem by installing a replacement part. Look for an expiration date on the recall and have it serviced before that time regardless of the part status. 2-The antitheft device install appears to be a way for KIA to make money for their inept manufacturing or Mastria KIA simply doesn't want to do vehicle recalls. 3-The 2019 Sorento hasn't issued an extended warranty on its Theta 2 engine. Hyundai did on their cars. Buyers might be better off with Hyundai rather then KIA vehicles. 4-The front desk service tech made me feel like I was looking for a handout rather than reacting to KIAs recall notices sent to my mailing address. Caring about my vehicle is an apparent liability at Mastria KIA.

    They sink go in to buy a car run around all day to banks and insurance. At the end of the day they…read moredidn't have the title to the car they wanted to sell me. The financial lady is very noses and want to know your finances on how much your interest was. They suck

    Grieco Ford of Raynham

    Grieco Ford of Raynham

    (107 reviews)

    4 stars is pretty good for me for a dealership. No dealer has earned 5 stars from me, yet. Should…read morebe 3 to 3.5 stars, but I will round up. Last year, I bought a used truck at Grieco. Experience was OK at best. If you want a kiss-ass experience and be wined and dined, you need to go elsewhere. Nothing bad happened, but nothing that blew my skirt up either. It wasn't a fun experience. It was more stressful than it should have been. More stressful than the last few cars I have purchased. Very minimalist dealership. The wobbly round tables (no desks or offices for the salesmen apparently) did not give a great first impression. Sad to say, a lot of old school traditions still exist. I kinda felt like I was in a time machine going back to 1989. If you are around 50 or older, you will know what I mean. We shook on a price, providing the wife liked the truck. Contract comes out. It is $574 more than our agreed upon price. They added Doc fee $375 and Paint/fabric protection $199. I said I wasn't paying those charges. Sales manager came over and asked if truck was reduced by the $574, would I buy it. I said yes. Shook on that. Deal done (or so I thought)!! My wife couldn't be there to look at the truck with me the first night. I went alone to take a look. I liked it, I asked to take the truck home to show her, as she has limited mobility, they declined, unless I left a deposit. Mind you, have had countless dealers over the years let me take home much more expensive, brand new cars, with no more than a photocopy of my license. We went down 2 days later, together, to look at it, and buy it, if she liked it enough. I requested the ugly ass plastic chrome wheel covers be removed before I arrived, so I could inspect the factory Aluminum rims. The covers were not removed when I arrived. I asked the salesman why. He mentioned the lug nuts need to be removed and it was a lot of effort. Now if lug nuts are a problem with their service dept, then there is a bigger problem!! I said I would return once they were removed, and he should call me when it was done. Reluctantly, he got them removed while I was there. Still kinda wondering why there was any issue with that simple request. Once the covers were removed, the wheels looked acceptable. Not great, but good enough. OK got wife's approval. I agreed to dealer financing, even though they were 2 points higher than my bank, but that's OK, I am going to refinance it. Looked closer at the finance paperwork. They added $65 just to open an account with the bank! I said I wasn't paying that either. He resisted. I said fine, we said we would be back after we go to our bank to get financing, as I am not paying any bank to open an account! They wrote me an IOU for the $65 because I complained. (Took about 4 weeks, and 3 phone calls, several emails, but the $65 refund did show up). So I got that additional fee waived. They did contact my insurance and registry and did all the registry stuff. Then again most dealers do that. Nutshell: Very minimalist dealership. Negative old-school traditions still persist, unfortunately. They stood by their word for the most part. If you are an educated consumer, know your numbers, and stand your ground, you should be fine. I never got the impression I was being 'screwed'. They were fair. No one went above and beyond, that is for sure! No real complaints. Everyone was nice enough. Average experience. Not the most pleasant car buying experience I have had, certainly not the worst! Average at best. == Online chat - significant fail. It is an offsite service. They are not in the building and are not employed by the dealership. This service is worse than useless. It is infuriating. EVERY answer they give is to call the dealership! Why have it. they can answer NOTHING! === Went back for 3 service visits in the last year: 1) Truck was missing a horn upon purchase! Dealer installed a new horn for free. Would not pass inspection without it. 2) Needed a starting battery. They had a reasonable price, coupon for free installation. Was done quickly at a reasonable price 3) Just had an oil change a week ago. No drama. Made the appointment online, they called to confirm. Arrived early, they took the car early. Completed the work drama free. Since it was my first LOF, they did it for free as well. I only went there because the LOF was free, at about $50, was a bit more that I am willing to spend on that type of easy service that I can DIY. Without a service coupon for an oil change, I won't be back. In a year, my option has stayed about the same. They are a run of the mill dealership. Old school (shady, but not illegal or misleading. To be fair, they did disclose everything) sales practices. The 2 very minor services I had went off without a hitch. Relatively high oil change price will prevent me from going back for routine service, however. No experience with other, more complicated/expensive repairs.

    If I could give this dealership a zero and still be able to write a review, I would. I purchased a…read moreused vehicle with an extended warranty and lucky I did have the extended warranty. While the transaction went fine, the aftermath of issues including having the engine needing be replaced shortly only having the vehicle for three weeks. While the service manager advised it would be covered under the extended warranty I purchased, this service manager dragged his feet and didn't ensure the work performed was completed adequately-which resulted in having this vehicle back in for additional work two additional times after the engine being replaced including the vehicle wires being charred while at this dealership due to the incompetency of the service departments technicians and over all managers. When addressed with the manager himself, he didn't care even though the dealerships motto is to ensure customer service is 100%, I was basically told deal with the service manager. While the service managers claim to fame was I have been in this type of work for over 20 years, when addressing issues/concerns, he had no understanding or couldn't answer my concerns. I highly would recommend you staying away from making any purchases here as once you make a purchase, this dealership does not stand behind their words stating they take customer satisfaction seriously-its obvious on the reviews they have and results in their ratings. STAY AWAY...PURCHASE ELSEWHERE

    Mastria Mazda - car_dealers - Updated May 2026

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