We purchased a new GMC Sierra last week from Mastria GMC and had an excellent experience with this…read morepurchase... initially. I went to two other GMC dealerships and a Chevrolet dealership before coming to Mastria - out of all the dealerships I felt this was the best experience. I did my homework I knew exactly what I wanted & how much I was willing to pay, and what I wanted for a trade allowance - Mastria "hit" the number and earned my business. They were working on a skeleton crew, but I was disappointed that we had to wait so long with their finance department, which resulted in a lack luster delivery. Also the finance representative was fantastically competent and convincing, but someone with less experience would have been taken for a "ride" with all of the extras - not presenting the best financing, wheel protection, paint protection, 3rd party bumper to bumper warranties - that all add to higher monthly cost of ownership. This process was painfully slow & no delivery should take over 2 hours. Also, If there is room for improvement at this dealership - it's where almost all sales fall flat, which is related to follow up. I did get some computer generated emails, but when I went in to pick up my registration yesterday no one knew who I was... guys I just spent $50K 6 days ago here? Car dealers look at sales as units, but for the individual spending money it's a really big deal & should be treated as such. Following up with customers is the way that dealers can ensure that people come back for service & to buy another vehicle. **Update today I gave my salesperson another chance today to help me set up an appointment to get my oil changed. He brushed me off with telling me I could wait until 7500 miles before the 1st. oil change & that GM won't pay for it until oil life is @ 20%. I told him I was happy to pay for it to get the oil changed early. He said he'd have service contact me... they never did. I made an appointment at Battles GMC - didn't even buy the truck there and they fell over themselves taking care of me.

I've long held firm on the belief that car dealers are the lowest life form in society. The very…read moreepicenter of these multi million dollar enterprises is the service dept. This is where the perfect storm of increasingly more complicated cars and naive owners that think a dealership cares for anything except their money meet. My story begins with my 2019 Sierra needing a catalytic converter at just 110k miles. After looking around online I came across an aftermarket one, not knowing that most GM trucks can't use aftermarket, you'll have an engine light after this is installed but at least its drivable. I brought it to Mastria to have it diagnosed and sure enough it was the aftermarket cat and an O2 sensor. They were able to clear the light (and noted the new cat was welded in and they didnt know how to get it out, crackheads do it in under a minute in the dark with no special tools or lift) and I had to drive it for 125 miles for the ECM to reset so I could go for inspection. I did this and brought it back, only to be told it now needs tires. They never mentioned this days earlier when they had it. They gave me a quote for tires. I saved about $500 buying online and having them installed locally. In this time the engine light came back on. So I emailed looking for a quote on the OEM cat, which was ignored so I went in person and was handed a quote for $3700 including 6 manifold nuts at $7 each with the parts counter telling me these are needed when changing a cat out. These are just everyday flare nuts, nothing special and the stock ones are just as reusable as any other nut on a vehicle. At this point I started to consider using the $3-4,000 as a down-payment to trade in so I started browsing their site and see a $698 "documentation fee" tacked on to all auto sales, on top of tax and title. Can you imagine being so full of yourself you charge people a fine for choosing to do business with you?! In a state that banned junk fees these guys charge more than a month's truck payment LMAO. Anyway back to the cat. Looking around online I found the exact same OEM cat 45 mins away at Tasca Parts Online for $1,000 less. No other parts or hardware I didn't need added on. I did have to pay $440 shipping which they refunded when I picked up the new part at their store in Cranston. Yari over there was great to deal with and kept me informed on where the part was throughout the process. I paid to have it put on at a custom exhaust shop and its all fixed at last. While this experience made me a "one and done" GM owner it was great to work with someone that saved me so much. Words of advice when dealing with dealerships, especially ones like Mastria. -Always get a second opinion, especially when they start trying to sell you a credit card. Dealers didn't earn the "stealership" label accidentally. -Shop around. -Check consumer reports to see where the brand stands and why. GMC is #23 of the 26 auto brands for overall satisfaction. No domestic brands even made the top 7. GMC is only staying profitable due to "high margin" truck sales, a fancy way of saying "grossly overpriced". -Do your research on potential big ticket repairs, had I seen all the forums and enthusiast pages talking about this exact item I would have stayed with Toyota (#1 on Consumer Reports list)

As a vendor who works with LOTS of car dealerships across the United States, I know which stores…read morefocus on the right things (customer experience) and which ones are focused on the wrong things. The partnership between our companies has been exceptional. You definitely will find a fantastic experience whether that's for sales, service, or if you're just there to buy a hat to represent Honda. Definitely a recommended store. Check them out!

I have purchased two Honda Civics from here and both have been reliable and reasonable in pricing…read moreespecially giving the current car market. They took care of me for being a teacher when I went in during teacher appreciation week one year and said my school hadn't done anything in our honor. I got a car that week. I use them for oil changes but not other car services as dealers are always pricey. The only downside is side I'd say is you get a free car wash each time and my car always looks wet, but not any cleaner. Other than that, I've been very happy with silko for 15 years and 2 cars now!

Just picked up a 2025 Jetta Sport today from Mastria VW for my daughter, and I honestly couldn't be…read morehappier. The car is awesome--super clean, fun to drive, and perfect for her as a first car. VW really nailed it with this one. Huge shoutout to Derek Welch--he made the whole experience easy and actually enjoyable. No pressure, no games, just good conversation and a solid deal. You can tell he cares about making sure people feel good walking out the door. If you're thinking about getting a VW, especially for a first-time driver or teen, this is the spot. Appreciate you, Derek--thanks again!

Felt like I was being strung along the whole time. Unclear communication,…read more non-transparent pricing, and overall difficult. Would not recommend.

Aidan McKee is an incredible sales person very caring which is rare now a days. I definitely…read morerecommend working with him if you're in the market for a new vehicle

My mother-in-law recently purchased a new Prius from Route 44. She is a "snowbird" so she asked how…read moredoes registering the car work, as her vehicles are registered in Florida. The manager said it wouldn't be a problem because they have a service that can take care of that. She paid over $450 for this service, only to find out that they listed the car's color as black instead of the yellow. When she called and explained this to the dealership they said it was her problem and that they couldn't do anything. They certainly had no issue collecting money for this. After going back and forth with sales she was left to deal with this herself. If you are looking for a Toyota, I suggest to shop other dealerships. Route 44 cares nothing after the sale.

I decided to buy a car and secured my financing first. Through the financier, I searched for a new…read morecar and found Metro Kia and would have received about $1500 below factory invoice. Metro Kia called me to discuss my needs. I talked to a nice girl who I thought was a sales person, however she was the 'Internet customer service' person and would set me up with a sales person. She said she'd set me up with Brad. One thing she said, though, is that because I secured the financing and the vehicle cost beforehand, my experience shouldn't take a long time. She said, "You know, I've heard stories of people waiting in a dealership for 5 hours and wonder WHY!" In the meantime, the Internet Service Manager called me (someone else) and left me a voicemail saying they wanted to "amaze" me with my buying experience. Meanwhile, I received another call from *another* person on 1/3 saying it was their "end of fiscal year" and could I come in tonight. I couldn't, but asked what the deals would be tomorrow. He said to me, "I don't know; call me back tomorrow." Um, OK. I called to say I would be in on a Sunday and was told that Brad would be working. When we got there, there was no Brad around, so I met with another sales person, Mark. I don't know if he realized the "Internet deal" I'd gotten, but it didn't feel like it. I drove 3 different SUVs. EACH vehicle was well below the "empty" mark for gas. The first vehicle we drove, Mark asked us to first drive to the gas station to fill up! Ok, so fine, we did that. The next vehicle didn't have gas, but Mark didn't bring his gas card, so we drove it a short distance. Third vehicle, same thing. Also, it took Mark FOREVER to find/retrieve the cars! We waited about 10 minutes between each interval and at one point, he left us outside IN THE RAIN while we waited for him to go back into the showroom to get the keys and plate. I decided that I liked the V6 model, so we went inside "to the table". Then the "dealer games" started. "What car do you own now? We might be able to get you a discount"... "Are you trading in a car?" (Not sure...) "Hang on a minute; I think I have an idea to lower the cost..." (then he'd walk away for several minutes). Then the floor manager came over to talk to us, etc. And on and on it went. Mark started saying something about the banks liking us to put down at least 20%, when I mentioned to him that I'd already secured financing so I'd be plunking down a check for the entire amount. We didn't buy that day, but said we'd be in touch by the end of the week. On Saturday, we decided to go back for a final test drive. Mark had followed up and left me voicemails. We got there about 2:00 on Saturday. Mark was with another customer, so I told him we'd check out the cars in the showroom. He said he'd be 'right with us'. About 20 minutes went by and he was still sealing the deal with these other customers. After waiting 30 minutes, I wanted someone else to take me out to test drive two final cars. He came over to say he'd be "right with us" and I said, "Is there anyone else who can take us out for a test drive while you're busy?" He said absolutely; he'd find someone. 20 minutes later, he stopped by us and said he'd find someone right away. I said, "We're just going to take a walk around." (I was fully planning to leave; I'd had it.) Someone asked if we'd taken out the cars yet, and I said no -- he never got to us. He said he'd get someone right away, and he did. This guy (Scott, I think) was nice enough and quickly got us two vehicles to test drive (one had gas, the other... well, you know the drill!). We were done driving and Scott took us back to Mark who was still with the customers. Scott said he'd work with us and started to negotiate. Same drill as before - we tried to work with numbers and said what I wanted was impossible, but he'd go over to the manager to see what he could do. 20 minutes later, he said he couldn't and in fact, if we only put down $1K vs $4K our payments would actually go up (not sure about that one). I said I would think about it and got up to leave. He wanted to bring his manager over and I said no; he said, "Please don't go, I'll get in trouble." I apologized and left. Bottom line, I didn't like my experience at Metro. Yes, in the end, I was "amazed", but I don't think it's exactly what they meant when they said they wanted to "amaze" me with my shopping experience.

I've now had two negative experiences here, so I felt compelled to write a review. First, SALES: I…read moretried to buy my wife's car here. I was in the showroom on a weekend and wasn't greeted by anyone. I went to the "desk" introduced myself as an interested buyer and the sales manager said he has no one available, but asked me to hold on. He didn't ask any questions to see if he could help me himself, just told me to hang out. I waited 20 minutes and left. Very understaffed and very disappointing that the sales manager was unable to help. Second: SERVICE. I tried to give there service department a chance. I called to schedule service and I was put on hold (no problem) after five minutes someone picked back up and asked me to call back to schedule service as he was too busy. I ignored that warning and called back in a bit. Only to find out they do not so any "diagnostic" service on the weekends. And they do not offer a courtesy vehicle during the week. So, that's not really convenient for a working professional. All said, I'll keep going to Quirk Kia in Braintree.

2/17/2026, 1:30 pm. Drove to Mastria KIA to make an…read moreappointment for an antitheft device to be installed per a recall notice sent from KIA. The service tech at the desk stated that he (KIA?) doesn't recommend the install. Apparently if one loses the key to the vehicle, not only the key but also the entire ignition has to be replaced at total cost to the customer. I also stated that my backup camera just stopped working. Mastria KIA also handled that recall on 9/4/2024 by looking at the camera and since it was working documented that the "fix" was completed, with no repair or replacement done. Since I made the recall appointment back then, the problem and cost is now mine. Some thoughts: 1-Take the vehicle to the dealer AFTER the failure to ensure KIA will fix the problem by installing a replacement part. Look for an expiration date on the recall and have it serviced before that time regardless of the part status. 2-The antitheft device install appears to be a way for KIA to make money for their inept manufacturing or Mastria KIA simply doesn't want to do vehicle recalls. 3-The 2019 Sorento hasn't issued an extended warranty on its Theta 2 engine. Hyundai did on their cars. Buyers might be better off with Hyundai rather then KIA vehicles. 4-The front desk service tech made me feel like I was looking for a handout rather than reacting to KIAs recall notices sent to my mailing address. Caring about my vehicle is an apparent liability at Mastria KIA.

They sink go in to buy a car run around all day to banks and insurance. At the end of the day they…read moredidn't have the title to the car they wanted to sell me. The financial lady is very noses and want to know your finances on how much your interest was. They suck

Take their 150 point inspection with a grain of salt. Be very careful purchasing a car from…read moreMastria Subaru in Raynham MA. I purchased a 2017 Honda CR-V from them for the sale price of $15,902 with 130,961 miles. After two weeks of driving the car for only 1,036 miles the engine misfired and had to be replaced. There was significant oil sludge build up in the engine. The cost to diagnose and replace the engine was half the cost of the sale price. They held onto the car for 17 days to register it, I'm from out of state. And unfortunately for me the problem presented itself 2 days after the 30 day warranty was over. The video shows the engine of the car I purchased.

Had a great experience with Bruce at Mastria Subaru. We went looking for a replacement for our '98…read moreForester, possibly a CrossTrek, but fell in love with the 2024 Outback and the rest is history. The whole process from beginning to end was stress-free and enjoyable. We have purchased cars in the past from other Mastria dealerships (Buick, etc.) and have always enjoyed friendly and efficient service. We'll certainly continue to be repeat customers. So, if you are considering a Subaru, see Bruce at Mastria. You won't be disappointed.

Had a good time buyin a car, let me say that again , I had a good time buying a car. Never mind…read moreCostco , Amazon and all that. We went to MASTRIA MAZDA We received an email from in their internet dept and since things were not so great looking on the web we figured that we were treated well the first time last year when we got my wife's CX50 we would try again .Greeted by Dylan we received polite ( no typical car salesman bs .Dylan was extremely informative and awful helpful , we went back today to pick up my Mazda 3 sedan .easy as can be . Thanks Again Dylan , we will be sending people your way

Huge liars sold me a brand new car not on the lot. They made ne sign the paperwork before I got to…read moresee the car and they completely lied. It didn't have the rims on it that I showed them on the lot and the interior was all scratched up. Run as fast as you can, especially from the bullshit artist Mike. Not to mention the the cx50 is a piece of crap compared to the cx5.

4 stars is pretty good for me for a dealership. No dealer has earned 5 stars from me, yet. Should…read morebe 3 to 3.5 stars, but I will round up. Last year, I bought a used truck at Grieco. Experience was OK at best. If you want a kiss-ass experience and be wined and dined, you need to go elsewhere. Nothing bad happened, but nothing that blew my skirt up either. It wasn't a fun experience. It was more stressful than it should have been. More stressful than the last few cars I have purchased. Very minimalist dealership. The wobbly round tables (no desks or offices for the salesmen apparently) did not give a great first impression. Sad to say, a lot of old school traditions still exist. I kinda felt like I was in a time machine going back to 1989. If you are around 50 or older, you will know what I mean. We shook on a price, providing the wife liked the truck. Contract comes out. It is $574 more than our agreed upon price. They added Doc fee $375 and Paint/fabric protection $199. I said I wasn't paying those charges. Sales manager came over and asked if truck was reduced by the $574, would I buy it. I said yes. Shook on that. Deal done (or so I thought)!! My wife couldn't be there to look at the truck with me the first night. I went alone to take a look. I liked it, I asked to take the truck home to show her, as she has limited mobility, they declined, unless I left a deposit. Mind you, have had countless dealers over the years let me take home much more expensive, brand new cars, with no more than a photocopy of my license. We went down 2 days later, together, to look at it, and buy it, if she liked it enough. I requested the ugly ass plastic chrome wheel covers be removed before I arrived, so I could inspect the factory Aluminum rims. The covers were not removed when I arrived. I asked the salesman why. He mentioned the lug nuts need to be removed and it was a lot of effort. Now if lug nuts are a problem with their service dept, then there is a bigger problem!! I said I would return once they were removed, and he should call me when it was done. Reluctantly, he got them removed while I was there. Still kinda wondering why there was any issue with that simple request. Once the covers were removed, the wheels looked acceptable. Not great, but good enough. OK got wife's approval. I agreed to dealer financing, even though they were 2 points higher than my bank, but that's OK, I am going to refinance it. Looked closer at the finance paperwork. They added $65 just to open an account with the bank! I said I wasn't paying that either. He resisted. I said fine, we said we would be back after we go to our bank to get financing, as I am not paying any bank to open an account! They wrote me an IOU for the $65 because I complained. (Took about 4 weeks, and 3 phone calls, several emails, but the $65 refund did show up). So I got that additional fee waived. They did contact my insurance and registry and did all the registry stuff. Then again most dealers do that. Nutshell: Very minimalist dealership. Negative old-school traditions still persist, unfortunately. They stood by their word for the most part. If you are an educated consumer, know your numbers, and stand your ground, you should be fine. I never got the impression I was being 'screwed'. They were fair. No one went above and beyond, that is for sure! No real complaints. Everyone was nice enough. Average experience. Not the most pleasant car buying experience I have had, certainly not the worst! Average at best. == Online chat - significant fail. It is an offsite service. They are not in the building and are not employed by the dealership. This service is worse than useless. It is infuriating. EVERY answer they give is to call the dealership! Why have it. they can answer NOTHING! === Went back for 3 service visits in the last year: 1) Truck was missing a horn upon purchase! Dealer installed a new horn for free. Would not pass inspection without it. 2) Needed a starting battery. They had a reasonable price, coupon for free installation. Was done quickly at a reasonable price 3) Just had an oil change a week ago. No drama. Made the appointment online, they called to confirm. Arrived early, they took the car early. Completed the work drama free. Since it was my first LOF, they did it for free as well. I only went there because the LOF was free, at about $50, was a bit more that I am willing to spend on that type of easy service that I can DIY. Without a service coupon for an oil change, I won't be back. In a year, my option has stayed about the same. They are a run of the mill dealership. Old school (shady, but not illegal or misleading. To be fair, they did disclose everything) sales practices. The 2 very minor services I had went off without a hitch. Relatively high oil change price will prevent me from going back for routine service, however. No experience with other, more complicated/expensive repairs.

Worst experience. Beware stay clear…read more Bought the car over the phone in August of 2024. Beautiful BMW 840i convertible, love the car but.... 1. Bought a car advertised with 7290 miles, it arrived with about 9,079 miles. 2. Didn't agree to financing terms, and paperwork arrived in front door. 3. Car was shipped to me from Raynham, MA to Miami, FL without finalized paperwork being done or any temp or permit tag. I couldn't drive it for about 2 months, but was already paying for the financing + insurance. 4. Delivered car to wrong address. 5. Sales manager Robert Sanford tried covering up for his salesman Robert Childs. Best in our staff, unlike him to ship a car without finishing the contract. Never received one I'm sorry from him on my salesman. Helped me get to the end, but wow that took another month plus with him. He did not give me much attention. 4. Robert Childs salesman, once i called him to express my concern on everything that transpired that didn't go much anywhere. Actually told me he didn't want to deal with me his job was completed. Of course what would you expect if your sales manager displays the same characteristics and covers up for you. Not one I'm sorry, not one. You would think he would say, I'm sorry, let me see what i can do for you and fix some of these. Nope, but again, if your leadership handles things like this in the same manner, what do you expect from the rest. 5. Finance agent Jeffrey Wilson, just as bad. When i asked him for help on Robert Childs, he told me it was issue, he does financing. No, here contact his boss or the general manager, just once again no display for customer service. I was just a notch under the monthly belt.

I went into the store looking for a particular part and the staff was very helpful and friendly…read more Ashley went out of her way to help us find the part and answer our questions. I would definitely go there again.

Top notch employees always go the extra mile when you need help finding that special part that is…read morehard to find..