I went in to buy an Atlas! And that that's exactly what I got!! Billy B. Was great and had excellent customer service made sure all my needs were met was upfront and honest about everything involved. I highly suggest you see Billy if you're going to look for a car.! read more

We lease 2 VW simultaneously with Evan at VW Hanover. It was a smooth process from start to finish. Evan answered all our question and did a GREAT job educating us throughout the process. HIGHLY recommend Evan and Coastal VW read more

I told this dealership that I had a set amount to put down on a car that I had test driven and decided to purchase. I submitted everything online and got a text from the finance manager saying congratulations! You're approved, come on in and we'll do paperwork. I went back in, did a second test drive and absolutely fell in love with the car. Went in to sign the paperwork and surprise, I now needed to put down more than double what I could afford and what was discussed to get the deal done. Wasted two nights only to deal with these absolute scumbag tactics and walk away without a car. The tactic was absolutely intentional. I was able to get a newer model of the same car at a great rate at Audi Norwell. Don't shop at coastal Volkswagen go some place else. read more

We bought a car 4 months ago and unfortunately was hit by a deer recently and our car was totaled. We came back here to get another Tiguan and deal with Johnny Walker because theres no other car or salesman we wanted to deal with. He made the process easy and once again. Hope it's not for a few more years but we will back next time we need a car. read more

Best experience today at Coastal VW! Brought my car in for a few things and a detail. My car looks brand new! I didn't know it was possible for it to look so good again! The service advisor made sure everything was taken care of and my car was perfect when I picked it up. read more

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My VW 2017 Golf Sportwagon had a faulty turbo charger, March, 2023. I took it to Coastal VW, Hanover MA. Ryan G., the Service Manager, advised me that the repair was covered under warranty. Ryan not only took care of the car but he took care of me. He provided me with a ride home and return trip to pick up my car. I won't hesitate to return to the service department at Coastal VW. VW is fortunate to have Ryan as an employee. They also have a very nice waiting area at coastal. Complimentary coffee, large screen TV and comfortable work area. Thanks for your great service! read more

does anyone really like getting unsoliciting mail from companies that push their product thru us mail??? my biggest peeve from these companies like this coastal volkswagen buys mailing lists to send you junk mail and clog up the postal service! just received a letter with the heading on the envelope: important document enclosed! this is deceptive advertising and whi ever feels this way shoukd contact everyone to boycott any business with this deceptive mail threw the usps! what's enclosed is what i will post but bottom line! it's just plain and simple advertising! stop this unwanted mail in a time when millions are dealing with bigger issues than receiving a letter saying important documents enclosed! i would never buy from any company that does this! so i make myself very clear!!! this is not acceptable and this company has no idea what i drive or know anything! read more

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I lease my car from Coastal. Just picked it up the other day, a couple days after first walking in. Johnny Walker was my salesperson. Johnny was extremely helpful and patient. This is my first lease, so lots of questions and confusion from me, but Johnny made it easy. He was transparent and enthusiastic throughout the process. Can't ask for much more. Johnny rules and I'm lucky to have worked with him. read more

Very friendly and professional service. Evan was super helpful in helping me buy my Tiguan. I would definitely come back here for a car in the future. read more

Just bought a new car from Coastal Volkswagon and it was the easiest purchase that I have made. They are great to deal with, very professional and accommodating. Evan was great to work with. read more

I just recently bought a Jetta GLI from coastal. Harry was my salesman and made the process easy while answering my questions about the vehicle. He was honest and helped get the vehicle the same day. I highly recommend him while purchasing a vehicle from Coastal. read more

Very dishonest people, and wasted my time and gas. I drove all the way from Cape Cod to purchase VW Jetta, i even called before driving, spoke with a sales rep and he confirmed that the car is available and i can test drive it. I called at 4 pm, arrived at 5 pm, and they told me that the car was sold. It is STRAIGHT FORWARD LIES. Don't waste your time, anything that you see online or anything that they tell you they have, they don't. Very unprofessional dealership, never again i will do any kind of business with them read more

Just purchased a vehicle (VW Atlas SE) here and couldn't have been more satisfied with the level of service I received. Negotiations were simple - no haggling - and we didn't pay more than sticker (another dealership close by was asking 10% over sticker price!!!) our salesperson Evan was fantastic, as was his manager Joe and The finance manager Amanda. Couldn't recommend this dealership more. read more

Coastal Volkswagen - 2022 VW ATLAS SE - Car Dealers Near Me - Hanover, Massachusetts

The reviews are accurate, they are not interested in good customer service. Two things happened during our visit today 8/10/21. 1) The sales rep left us in the parking lot to go and get keys to view a car. We waited for 15 minutes, went inside and learned that he departed the dealership to drop something off at another location!! Not a word to those waiting, he just left us in the parking lot. Wow! 2) We learned that the dealer will not sell their cars if the financing comes from an outside bank. So, if you have financing lined up that is more advantageous than the rates they offer they will not accept the funds. I can't make this stuff up. read more

Where do i start shady dealership that will sell you a car with a bad smell and then refuse to take the car back a day after. I got sick driving the car and they want to act like they didnt know it was a problem. They had the car for 3 months obviously they knew probably even tried to air it out and put freshners in it. Sales manager joe will give you dirt for your trade then the second they get you to sign paperwork your an afterthought and if you have a issue with the car forget about it actually being resolved. My salesman was evan and im pretty sure he knew the car smelled and might have even rolled the windows down to mask it. I was forced into a car I didnt want because they again screwed me over by offering me 3k less then what i had just bought the car for hope they have to eat the money for the car as nobody should be driving it. Dont trust the carfax this car had damage in trunk and smell was much worse in trunk probably got fixed under the table and dealership didnt catch it.. Also there inteest rate is very high read more

First off, wifey and I drove 90 minutes round trip, to test drive a car that smelled strongly of sour milk and dog urine. The smell was so strong that we couldn't stay in the car long enough to test drive it. Sure, it was a pre-owned car, but not a cheap one. And even if it was cheap, letting prospective customers smell something like that looks really bad for the dealership. Luckily (?) my wife was mildly interested in another car on the lot, so we test drove that car. The test drive was fine, and the kid who accompanied us was professional, and helpful with giving directions. But the car was underwhelming; faded paint, inconsistent braking, and a leak in one of the headlights - plus it wasn't well cleaned and seemed more than a bit dirty. Anyway, upon getting back from the test drive, we were shunted off to yet a third sales associate who, when we expressed disinterest in the car,leaned across the desk and quite rudely exclained 'WELL, WHAT DO YOU WANT? - at that point I simply asked for our keys back, as all we wanted was to leave. Feedback for the dealership; don't pawn prospective customers off on three different sales associates. It's unprofessional. Also, quality control is important. If a car smells like urine don't put a prospective customer in it, clean out cars before showing them to folks. Lastly, the hard sell just dosent work - in all honesty, wifey and I could have overlooked the first two faux pas, as it is a holiday week, human error is real; we're not perfect either. But once that third sales associate raised his voice at us and tried to verbally muscle us into buying a car, all bets were off, and we were out. Update- Over the past few days, we have recieved several phone calls from this dealership, but not every message is about the car we were interested in. read more

Amazing experience at Coastal VW. Johnny Walker was our sales guy and is a fantastic representation of the brand and a pleasure to work with. Shared a ton of great info about the car I was looking at and was patient and understanding. Not pushy at all like sometimes you fear a car dealership will be. Really nice team of people all around. Definitely worth the drive for any VW needs. read more

Purchased my 2018 VW Beetle here and they treated me like family. I was very happy with the service here and I was able to get the car for the monthly payment that I wanted. The dealership is nice inside defienitly small and I missed seeing it right off the exit at first. Its tucked away right behind the Sunocco gas station. Parking can be tight at times when they are moving cars around from what I can see but it's a small but mighty dealership. Everyone was really nice from the salesperson (Richard) and manager (John). They have free coffee and snacks, charging station for phones, free wifi, a gear store, small play area for kids and a small waiting area with comfy leather chairs. read more

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I have finally made the decision to move out to Seattle in August 2014! Although a handful of months away, my three biggest stressors are getting the best car, finding a job, and locating decent housing. I have always driven 8+ year old hand-me-downs, so imagine the excitement (and nerves) I have when searching for a new car. The folk at Coastal VW are amazing; my experience was stress and hassle free, and do be honest, a delight. Perhaps it is "unladylike" of me to discuss prices, so I won't, but I will say that these guys give you a damn good value. After researching "how to effectively buy a car" (feel free to google that and modify the words for the most overwhelming amount of information humanly possible), I inadvertently felt defensive. The websites allude to car dealerships being a scam and trying to squeeze every last drop from the buyer. Luckily, you will not find this here. John Tangeman was great to work with! He streamlined the process very well, answered my questions (via email or voicemail message) within moments, and was more on top of my stuff than I was (and I pride myself on being an organizational freak). I also worked with Ron Singer, Finance Director, and Terrence Sterbenz, both of whom were also amazing. I sensed a common theme with these guys (and I could totally be wrong), but they throughly enjoy their job -- which makes buying from them super easy. Thanks for my beautiful 2013 VW Golf TDI! read more

Coastal Volkswagen - Car Dealers Near Me - Hanover, Massachusetts

Not a fan of these guys. Went in on the last day of the month hoping they could beat other offers I'd received for a new Jetta. After discussing what I was looking for, and the offers they were competing with, the salesperson let me stew for two rounds of the typical "let me check with my manager" routine and then finally asked if I'd commit on the spot if they beat the discount another dealer had extended. Of course I would, let's make a deal! Long story short, the salesperson and his manager came back with an apples-to-oranges offer that used opaque logic to show they were "beating the price," but made it difficult for me to compare discounts. I almost fell for it, but finally realized that the price they "beat" was a pre-net MSRP figure. They tried tacking on the more expensive MSRP line items (delivery fees, etc.) after that, raising the net MSRP figure substantially. Unsurprisingly, their out-the-door quote ended up higher than the others I had received. I told them I needed to leave for a few hours but would consider their offer, and they said they would email me the figures we discussed but couldn't let me hold onto the hard quote "because of the Privacy Act." To my knowledge I still have not received that email. Coastal Volkswagen may be a fine establishment, the fact that they have positive Yelp reviews was a determining factor for me in deciding to visit in person. However, my personal experience was not positive and I did not appreciate the feeling that someone was trying to pull the wool over my eyes. I ended up buying my Jetta that same day at a different dealership, one with a more transparent and honest sales process. read more

Great service when purchasing a car during the COVID crisis. Evan was my salesperson. He was very quick to respond to my inquiry about a Certified Pre-Owned GTI, gave me his personal number to contact, and we settled on a purchase and trade in price via text with no real need for back and forth haggling. He communicated promptly through the whole process. Test drive went well, Amanda in finance had all of my paperwork sorted for me, and I was in my new car in a few days. Great folks I'll be back for service. read more

I went to coastal VW last weekend looking to test drive a Tiguan. My husband and I went in with the expectation that we were not going to purchase a car that day. We ended up meeting salesman Johnny Walker. He respected our decision to just test drive but also showed us some other options based on what we wanted in a vehicle. He was friendly, welcoming, and easy to sit and talk to. He was not pushy or aggressive in the slightest. We left the dealership happy and with a positive experience. We had plans to view and test drive one more car at another dealership but had such a good experience at Coastal with Johnny we went home and did more research on the Tiguan because we loved it. Fast forward a few days and we set up another appointment with Johnny. He was responsive to my emails and made setting up a second appointment a piece of cake. We ended up financing a pre-owed car, which was not what I was expecting, and are very happy with the purchase. Johnny made sure to answer all of our questions and that we were confident in our decision. I am confident in Johnny and Coastal VW to be receptive and helpful during my VW owning journey. 10/10 recommend!! Thank you Johnny!! read more

I bought my Certified Volkswagen Golf Tdi there. It was not a good experience, the person who explained the Extended Warranty terms mis-explained what it covers. I had to call them more than 6 times afterwards including several emails to get reimbursed for registration. I still haven't been able to get to the finance person. If you can, please look somewhere else for buying a car. read more

Bad experience. They tried to lock me into a loan without disclosing the APY, despite my asking for it repeatedly. Also had to wait for service despite having an appointment and showing up early. Would not recommend, especially to other young women. The staff is friendly and gracious. My social experience was great, and the cars themselves were in good condition, hence two stars. read more

Buyer beware! I pointed out that the vehicle we were looking at needed tires which they said they'd replace At their cost. Then when I was called 24 hours later to see if I was still interested suddenly the price was $2,000 more. Even if they honored the original price, that's bad business. I found my paperwork to verify and when I called back to inquire, I was told "Yeah there was so much interest in the vehicle and with the new tires, and alignment, we adjusted the price." They also charge a $395 vehicle prep fee, in addition to dealership fees, which apparently doesn't include prepping the vehicle. read more

Had a follow up question after I purchased a vehicle and they never responded despite multiple emails. Update 4/11/17: received a helpful call that mentioned the problem would be addressed within two weeks and that the lack of communication was due to absence in the office. updating from 1 to 3 stars and will update again when the issue is fully resolved. Update 4/15/17: Resolved fully. read more

I was a owner of a Golf TDI and part of the buyback program and chose Coastal VW due to their inventory and from positive past experiences in getting other cars serviced here. I spoke with John T. and Evan C. about what the process would look like in acquiring a new car during the buyback process and they made it such a smooth and easy process, as did Volkswagen in general. They were patient and accommodating while I test drove a handful of cars and I ultimately chose a 2017 Golf GTI SE. Being a week out from my buyback appointment, they made sure I wouldn't be without a vehicle and helped facilitate a sale with as many incentives and bonuses as possible. I'm not a hard bargainer, but I feel as though I got a good deal for a car I very obviously drooled over. The finance portion didn't take very long despite having a full house of new and returning customers in a similar circumstance and it wasn't a hard sell on adding extra coverage and warrantees. I would absolutely recommend Coastal VW to anyone looking to purchase a vehicle, especially a Volkswagen.. I've been longtime customer, as this will be my fifth vehicle from VW and have had experience at several different dealerships. Coastal VW lives up to the level of service and care that I would expect from Volkswagen as a whole. read more

Incredibly disappointing experience! We had scheduled to test drive two cars. The dealership had an entire workday to prepare both cars we requested, somehow that was not enough time for them as it took them more than half an hour to find the cars on the lot once we showed up for our appointment. One of the cars we wanted test drive was not cleaned, filled with dirt and leaves, Starburst wrappers all over the car, and dog fur. After the test drive, we were still willing to discuss one of the cars; however, they were not interested in closing business as the manager told us that "it is not the right car for you." read more

Requested an appointment and was super pressured to come at 5pm on a Friday rather than over the weekend. I left work early, drove 45 minutes to get there, had to wait 30 minutes only to find out the vehicle I was interested in was "at their other location." The sales person brought around two vehicles and it was only then told they closed at 6pm which meant I had less than 30 minutes to test ride and ask questions. The entire area was total gridlock traffic so it was really a horrible time to be test driving. If just trying to find out what's available and taking a simple test ride is such a stressful experience, I can't imagine what the purchase experience would be like. This is clearly a dealership that does not really care about customer satisfaction. I'm super excited to buy a Golf, but I'll be doing that elsewhere. read more

I can't say enough about Terrence Sterbenz. Stellar salesmanship, honest and forthright. Sean, his manager assisted in every way possible. Coastal VW is a great place. read more

Buyer Beware!!! The bad reviews are SOOOO accurate. Now I'm not one to write reviews but I feel like people should know about my experience. I have spent months looking for a VW GTI, until I came upon this one at Coastal. Drove the hour and a half to Hanover and went for a test drive. My experience with the salesman Evan was awful. He didn't seem to know much about the car and the issues it had. I enjoy having conversations while driving, however when test driving a vehicle I feel as if salesmen purposely talk so much that you can't focus. I decided I wanted the car but had to talk to my parents about the purchase first. Evan said theres no way they could hold the car even if I put a few thousand down as a deposit. Which is fine. The issue comes in when on that Monday I was going to come in to buy the car. I couldn't get there until 5:30 because I work all day... The salesmen Evan literally gave me anxiety all day saying someone else was coming in 5 and he wanted to buy the car. But I physically couldn't come any earlier because I was AT WORK. I drove as fast as I could to get there and turns out the guy who was supposedly coming at 5 "couldn't make it in." Super unprofessional. I bought the car that night and after that it all went down hill. A week goes by and we hear NOTHING from anyone at Coastal. Evan can't be bothered to answer the phone, nor anyone else at Coastal, nor answer any of the voicemails left. I called almost everyone that worked there one day and not a single person answered the phone. Finally almost 2 weeks later Evan calls and says the car will be ready to pick up. Now the problem isn't that it took so long to get the car, I understand things take time, but the fact that no one can be bothered to answer the phone and update me is widely unprofessional. I get the car on Thursday and the interior still looks like food exploded on the inside, theres a light on the dash and they couldn't even be bothered to fill the car with gas. It's safe to say, take your business elsewhere read more

Just leased a 2014 GTI Wolfsburg DSG in Candy White from Coastal VW on 6/30/14. They were able to give me $1500 over KBB value for my trade as well as around $4000 off MSRP on the GTI. The fact that the 2015 MK7 GTI's being on the lot helped but Coastal still beat every other VW dealer I negotiated with by a minimum of about $1,000. In the end, I was able to lease the car at the exact number I was shooting for. Sean (Sales Manager) is a no BS guy who will work with you (within reason of course). The Finance Manager (forgot the name) did not push hard to sell me all kinds of dealer add-on's/protection plans which I didn't feel I'd need. Overall I think I've spent only 2 hours for the entire transaction which rarely happened in my past (7) car buying/leasing experiences. read more

Update: After helping family and friends purchase vehicles I have never dealt with a better dealership than Coastal VW. Terrance was truly amazing in making our deal happen and to this day (1 year later) we still remember the impact he had on our experience! John was great in Finance too and I just wanted to say thank you! I will never regret purchasing my VW with you guys. Cheers to you Terrence and hopefully when someone wants a VW I will take them to you. read more

The slowest sales process I've ever been through and I have purchased a lot of cars. On top of it, they wanted to charge me an extra $500 for buying the car with cash, that's what you get for not buying American. read more

There is a basic business motto which states that, whatever product/service you offer, each unit that you sell is a representation of you or your company. When Subaru sells a car, it is their reputation on the line. In the same way, when Coastal Volkswagen or any other car dealer sells a vehicle, shouldn't they actually care if the car they are selling is damaged goods? Coastal Volkswagen either has a broken "due-diligence" tool for screening the cars they buy, or they just don't care. Given the positive feedback others have left, I can only assume it is the former. I will keep the chain of events brief: #1. I bought a 2015 Subaru WRX with roughly 6,000 miles from this dealership. Coastal did a great job of meeting me halfway between where I live and where they are located, and we did a trade-in. All good, and nothing but positive reviews. #2. A week or so after purchasing the car, the transmission blows for no reason at 10:30PM in the middle of nowhere. I get my car towed to the nearest Subaru dealership and spend the night in a crappy hotel. #3. The Subaru dealership calls the corporate office and immediately determines that this car had already blown its transmission once because of mods/alterations made to the exhaust/computer system, and it had been replaced as a "Goodwill." Since it had only one owner before me, my WRX was obviously tampered with again after the transmission was replaced, and, when the modifications failed a second time, the owner wanted to get rid of the car. #4. Not only did Coastal refuse to even consider a return of the car, but they also refused, point-blank, to compensate me for the $280 I spent on the hotel and the rental car I had to use for 4 days while I battled with Subaru to give ANOTHER complimentary replacement of the transmission. In summary, Coastal did not offer to take back this broken car, assist me with Subaru to get my transmission replaced, reimburse me for any of the costs I had to incur while broken down in the middle of nowhere, or even admit ANY responsibility. If you want to buy a used car from this place, given that they obviously do little more than look at the carfax, then I wish you the best of luck. But I can tell you that as a business owner who has hundreds of clients to serve, I would rather go bankrupt than to EVER treat any of my clients like Coastal has. Disappointing, and a warning to others. read more

befor you get the car check miles of you new vehicle sales away hide something if you dont ask they just want more money like interes they aways give you high than 5% say because of bank dont trust tham anyway i dont like tham after i get car form tham shit！shit！shit！ if you want vw you can check on brantree that get better read more

Excellent car buying experience! We had never purchased from a dealership before, and had horrible service with a prior dealership we visited, so we came in a bit apprehensive. All the employees we interacted with were great, though. Evan was an absolute pleasure to work with. He provided us with the financing options (no gimmicks or changes from the prices online), and we did not feel any pressure to commit. We did commit though, and could not have been happier with the customer service throughout the whole process. We never felt pressured to upgrade anything, buy extras, etc. It was all straightforward and clearly customer-focused. I highly recommend Evan and the team at Coastal VW! read more

I recently bought a used Jetta at Coastal Volkswagen. This was my first proper dealership experience and overall it was a good experience. I spent countless hours pouring through the all the dealership in Massachusetts and after a few days, I found a good deal at Coastal Volkswagen. I contacted Coastal and talked Sean Callis the sales manage. We settled on a good price and I went ahead with the purchase of the vehicle. For a bonus Coastal Volkswagen managed to beat the terms on my Bank of America loan so I ended up using dealer financing. One of my favorite things about Coastal Volkswagen is the facilities are: shinny, bright (established August 2011) and small giving it an almost cozy feeling. The staff at the dealership were nice during my purchase. It also helps that I knew exactly what I wanted. The Sean Callis deferred me to one of his sales guy called Ben who was also nice. Both ladies I worked with at the business office were also very polite and courteous. They also worked with my wife and I to get better terms then Bank of America. I recommend this dealerships to anyone looking to purchase a new or used VW. One quick tip at the time of this writing (05/14/2012) Coastal Volkswagen is not part of Bank of America preferred dealer list. That means if your going buy a car from Coastal using a Bank of America loan you will have to pay an extra $200 processing fee. You also have added wait time because the dealership's status with BofA read more

Just bought a car from Coastal. Very nice team: Doug was a very honest, down to earth, easy-going car salesman. Sean was a no-nonsense manager. The finance guy (sorry, I keep forgetting his name) was very helpful, extremely efficient, and customer service oriented. The owner seemed very genuine (I loved his dog and the fact he brought it to work with him!). I have dealt with the parts manager before and he is knowledgeable and helpful. Today met Stan (friendly and "knows his stuff") from the service department, and hear a friend of a friend (and a life-long VW owner) is the service manager - looking forward to meeting him. Indeed the lightbulb replacement is $50! (what???? - I said I should offer to do it for people for $25) The detail guy did a nice job on the car, though I did have to wait a LONG time today - who knows why, but at least he was apologetic. :) I feel I was treated fairly; they were friendly, All in all, it was a smooth experience. I feel I got a fair deal on a quality product. read more

This is the worst dealership I have ever dealt with. I am not one to jump to bad reviews, but I have been trying to deal with this dealership for 2 months now about a check that they cashed but have not sent along to the loan company where it was supposed to go. After calling 10+ times I have received ZERO calls back. Horrible customer service. Never buying from this dealership again. read more