I brought my vehicle to Planet Subaru for a warranty repair, and after being told by Copeland Subaru in Hyannis that I had to replace my radio (head unit) with an after market brand at my cost. After learning on my own that this part was on an extended warranty as the result of a class action law suit, I brought the car into Planet. They confirmed the problem and the warranty. The parts was ordered and received in a few days. I scheduled an appointment and the repair was done in a few hours; they even gave me a loaner car at no cost. Everybody I dealt with was pleasant and professional. It was a great experience, especially knowing that this repair only cost me time. If something goes wrong with anything you own, Google the issue, it may be covered by the manufacturer. read more

I just bought my second Forester from Planet Subaru because I was always treated well for the service calls with my first Subaru. David G., my salesman was very professional and knowledgeable. He answered all my questions in a professional manner. After my purchase David took a lot of time explaining the features on my new Forester. I also got a follow up call to make sure things were going well with my new car. Dealing with Planet Subaru for over 8 years has just been a positive experience. read more

Very pleasant service staff. Good work. Very busy place always. Bought the car here and have to service it here. A bit pricey for oil change

Recently purchased 2020 wrx sti through Barrett who was helpful and kept the sale straightforward and simple. Richard in the business department was friendly and was nice and clear through every step as I was financing with them which they did beat my rate. The reason this is a 3 star and almost a 2 honestly not to be dramatic, This car was marked down as sold by me with a down payment on a Saturday and I came back with my trade in the following Thursday to complete the transaction and actually had to sit and wait to give more time for them to detail and then apply the ceramic coating to the car after finalizing paperwork. Just for the car to come out looking no different almost like they sprayed the pressure washer once over before pulling it out. Interior was never given a once over and actually had a lighter on the seats from a technician which isnt a great look. Honestly not the biggest deal except for one thing that drives me up the wall. This car has NEON YELLOW calipers not only did they not even try to clean them I got the car with them completely black lol. Barrett sales was great aswell as Richard nothing really falls on them but whoever is back there servicing or specifically cleaning detailing a car getting sold needs to figure it out or go. Just make sure they clean your car to your expectations maybe you wont care as much as me. read more

Planet Subaru - Car Dealers Near Me - Hanover, Massachusetts

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My husband and I purchased a vehicle from Planet Subaru in Hanover with a clean Carfax provided by the dealership that explicitly stated the car had never been in an accident. We relied on this information when making our purchase. Years later, as we go to resell the vehicle, we learned that the car had actually been involved in a significant accident, which immediately affected its value and resale potential. This information was not disclosed to us at the time of sale and directly contradicted the Carfax we were shown. When we brought this to Planet Subaru's attention, we were told there was nothing they could do unless we purchased another vehicle from them. This is not a reasonable or acceptable resolution, especially given that this situation stems from inaccurate information provided during our original purchase. This experience has completely eroded my trust in this dealership. Buyers should be aware that the vehicle history information provided may not be reliable, and I strongly encourage anyone considering purchasing here to conduct independent research beyond what is shown to you. read more

Ok so I had what started off as a horrible experience. Two separate employees were rude to me, and refused to make any reasonable accommodation for my disability. And this was after them demanding I bring my car in within less than 72 hours. Their lack of compassion was mind blowing. I literally begged them to work with me as I am disabled and can't drive, so getting my car there to get fixed is a hassle. I can't just do it any old time I want. My home health aide drives me in it so I have to keep it well maintained. I finally spoke with Marcel, the new manager and he made it right. He listened to me and offered solutions. read more

I purchased a set of crossbars for my car, and found they were defective when I tried to install them. When I went back to return them, the staff found the actual product I ordered still in the warehouse - and told me the box I was given was supposed to be thrown in the trash. They didn't take any responsibility, didn't apologize for their mistake, and just laughed it off. Unfortunately I think the way they handled this situation says a lot about their service. read more

Kelly was excellent!!! Our last car buying experience was stressful but not this! Buy a car from her! No pressure and very thorough!!!

Took my car here to be serviced after a windshield technician took my windshield off in a downpour. The car was drenched and we were told by Planet Subaru that the mats and rugs needed replacing and that the parts were back ordered. They had my car for a month and they left saturated rugs in the car for weeks during the summer and now the car smells like mildew. They were supposed to remove the dashboard to ensure that there wasn't any water damage and that the car was functioning properly The digital display is messed up and showing lines and it took 10 minutes for just inches of clear windshield after running my air conditioner and the front and rear defrosters yesterday in the rain. I had to use a paper towel to clear off my windshield. The service manager, Niki, will not return phone calls We were told to bring the car back in so they could evaluate it, which is what they should've done the first time. So no, we aren't bringing my car back to Planet Subaru. I was told by a friend who is in the industry that the entire car should have been gutted and repaired and that this is inexcusable. read more

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I just bought a crosstrek from Kelly Cronin. I highly recommend her. She's very knowledgeable about all the cars they have.

I bought subaru there in 2018. They did tell me there had been issues with the radio and it was on the sales agreement but it had been fixed and I bought coverage for 100,000 miles anyway. It turns out it was a salvage. I never looked into it which is my fault but everything I never even heard of started going wrong after 100,000. It turned it in it was only worth 3,000. Instead of 8 to 10 thousand. Never go there! Erin read more

Ronda took the time and effort at Planet Subaru to make the purchase my best dealership experience yet. (this is my tenth car) Clean and honest dealership, living up to their great reviews. I picked this dealership based off those reviews and they did not disappoint. Well worth my two hour drive. Very professional and great transparent communication. read more

Planet Subaru - 2020 WRX - Car Dealers Near Me - Hanover, Massachusetts

The most extraordinary and positive experience I have ever had buying a car! Everything about Planet Subaru is so thoughtful and beautiful and chill. I was able to purchase my dream car thanks to the amazing work of David Gardner in the sales department. He patiently worked with me without pressure but with a great understanding of my particular needs and wants both in terms of the car as well as other aspects of the process. You should read thoroughly about this unique dealership- you will be amazed! I'm now a proud member of this planet Subaru family and frankly I will never shop at another car dealer if I can possibly avoid it! Yay Planet Subaru! read more

Planet Subaru - Car Dealers Near Me - Hanover, Massachusetts

terribe i bought new forester was hounded over an hour to buy extended warrintey cars new i have 3 year manufacuer warrenty she kept hounding me i would have walked out but i put a down payment car would have lost paid cash took all day to get my papper work done as soon as they got check they put me on the back burner and went to other custermers will never buy another car from them terrible customer service read more

Luke was great! Patient and no sales pitch at all. Highly recommend him and Planet Subaru.

Great place to buy a car. Fair prices up front. You don't have to play the usual dealership haggle games.

I have been a very satisfied Planet Subaru customer for many years and have owned several Outback's. I just purchased a new Crosstrek Wilderness and I love it. Stephanie McCormack was my purchase partner and her helpfulness, attention to detail, professionalism is exceptional. It was a very seamless and gratifying experience. In addition, Stephanie's authenticity and honesty are remarkable. I doubt I would have made the purchase as I was just initially interested in learning more about the Crosstrek Wilderness and so glad that I did because Stephanie is also a Crosstrk Wilderness owner and pointed out all of its great benefits. The reason I have remained a loyal Planet customer is because of the high quality and positive, customer friendly culture so evident in all service advisors and management and the financial staff as well. I rarely take the time to post reviews but it's worth taking the time when you are very happy customer. read more

a GREAT place to buy a car. I went to many dealerships before going with the oh-so-reasonable people at "Planet''. read more

Planet Subaru - Car Dealers Near Me - Hanover, Massachusetts

Literally the best dealership I have ever dealt with. They just made their 6th sale from me bringing friends and relatives in. Incredibly smooth process up front and honest no BS. I have had the pleasure of working with sales associate Amelia the last 2 times she is amazing and I cannot recommend her enough. If you are buying a car go to Planet Subaru and ask for Amelia she will take care of you. read more

Car shopping can be draining and time consuming but if you work with the right team it doesn't have to be so bad ! Kelly was a dream to work with. She kept in touch with me, gave straight forward answers and looked for additional information to make sure I felt as comfortable as possible during the entire process. I have been a customer of Planet Subaru for years and remain loyal due to their customer service excellence. The entire showroom is accessible and welcoming for all and employees are friendly and helpful. Always a good experience in the service dept. as well. read more

Planet Subaru - Car Dealers Near Me - Hanover, Massachusetts

Working with Crystal Purcell at planet Subaru, I have just had the absolute best car buying experience ever. I was in the market for a new mid-size SUV. Before reaching out to Crystal, I had driven the new Highlander, Santa Fe and Pathfinder. All three cars would have met my needs, however all three sales experiences left me shaking my head and bordering on rage. During test drives I would be accompanied by somebody who knew absolutely nothing about cars but felt compelled to never stop talking. When I finally did get hold of a salesperson to inquire about availability and pricing, straight answers to simple questions were hard to find. In other words, just like every other car buying experience in my life. When I reached out to Crystal to ask about the Subaru Ascent, I was quickly introduced to somebody who knew a lot about the car, followed up to get answers she didn't have it her fingertips and followed through on each and every commitment she made. As far as the test drive went, Crystal handed me. Keys, strongly encourage me to take my time and thoroughly get comfortable with the car. No pressure, no hassle, just someone who wanted to make sure her customer fully understood and liked what they were buying before they put their name on any contract. When it came time to buy the car and get it registered, the staff at planet Subaru again proved to be exceptional. Pricing and trade-in numbers were very fair, add-on options were explained but no high pressure to buy and finally my car was registered, inspected and ready for me to drive away exactly when they said it would be. I strongly recommend the staff at planet Subaru and if you have the opportunity to work with Crystal Purcell, you'll be all the better for it. read more

I have purchased two Subarus from Planet Subaru. I bought a Subaru Forester back in 2017 following an accident in which a driver blew through a red light, t-boning my beloved Toyota Corolla and I into a concrete wall. After that frightening experience, finding a new car that had gold star safety rating and great reliability became increasingly important to me. At the time, I was fortunate to work with Rhonda Sommer. Rhonda was absolutely awesome to work with. She did not pressure or push me and worked with me patiently until I found the right car for me. Unfortunately, not six months later, my new Forester was totaled when another reckless (and inebriated) drive took a left turn directly into the side of my car. I had returned to Planet Subaru, but was in a rush to find something ASAP and ended up buying a Subaru Crosstrek elsewhere. Last summer, my recently paid off Crosstrek was obliterated due to circumstances outside of my control. I began the exhausting and painful task of car shopping yet again. I shopped around at a few spots and was met with sketchy car salespeople who were very pushy and inflexible. My partner reminded me of Planet Subaru and in a last ditch effort to just get a damn car I reached out. I was delighted to hear from Rhonda! Rhonda has moved to online car sales with Planet Subaru and was able to set up a meeting with another in person car salesperson, Amelia Tworek. Rhonda thought we would be a good fit and that Amelia would be able to help me find the right car. Let me tell you, Rhonda could have a side gig as a matchmaker. Amelia was absolutely amazing to work with: friendly, funny, empathetic, and relaxed. Amelia listened to me vent about my experiences with bad drivers and the last three accidents (none, I feel is important to repeat probably for the sake of my own ego, of which were my dang fault!) I had to deal with and gave me the space to mourn the passing of my last three cars. Amelia matched my energy and banter and was patient while I browsed the cars on the lot and gave me the keys to take a plasma yellow pre-owned Crosstrek for a spin. I instantly loved the car. Aesthetically pleasing orange stitching on the steering wheel and seats, Apple CarPlay, additional safety features my previous Crosstrek had no had. Obnoxious in color, very hard to miss, who could possibly drive into me with this flashing color in their face (*knocks on wood, forever and always*)!? The entire process was painless, smooth, and there was never any pressure or persistence that I better jump and commit right away. On top of it all, when Amelia asked if there was anything else she could do, I joked that she could bring in a rabbi, priest, pastor, all men/women/people of any religious denomination she could possibly think of to cleanse the car of any possible "bad vibes" or negative energy. Amelia did one better and with the help of another car sales rep saged the new-to-me car and placed two crystals (black tourmaline and clear quartz) in the car to revoke any negative energy and bring in the good. I'm not a crystal or new age person by any means, but the photos she texted me made me laugh during a stressful time and it meant a lot that Amelia and the Planet Subaru team went out of their way to actually fulfill my silly request. I couldn't recommend this dealership enough. You don't often come across relaxed and empathetic people let alone car salespeople. I appreciate the services they provide and the fact that they all go above and beyond to help their customers. Much appreciation and gratitude to this lovely team! read more

Total Negligence on 2 different occasions using their "passport program" 1st time- they failed to bolt down the passenger seat after an airbag sensor recall. We drove around for months with a seat not bolted to the floorboards! 2nd- routine oil/tire rotation and a day later my husband commuting on 128 has to pull off the road, turns out lug nuts were not tightened and tire would have come off ON THE HIGHWAY. Both incidents found and confirmed by long standing local garage. Planets response? "Sorry you felt inconvenienced". Could have killed us TWICE. Go somewhere safer for service. They just want to pump "10,000" a yr though their shop and not taking precautions. Maybe when we tried to trade in the car to get another and they handed us a legal release at the signing with no notice, it shows they have more to hide. read more

I live on the West Coast, so I can't really buy from Planet Subaru, but their website has been super helpful researching my new Crosstrek. Thank God for a dealer who will just tell you the info you want, and post clear pictures of the details. If I lived anywhere nearby I'd be buying from Planet Subaru just to get away from the slimy slant and half-truths of every other dealership I've dealt with. You should buy a car from Planet Subaru to thank them for how helpful they've been to people who don't live anywhere nearby! Hopefully more dealerships will figure out that the number one thing I'm looking for in a dealership is correct and convenient info to make decisions with; the sales pitch is only hurting them. Keep it up Planet Subaru! read more

Andrew (Drew) Milan was our sales representative. We really appreciate his support and approach through the entire car purchasing process, so much that we decided to purchase two vehicles from him. It honestly was the most enjoyable car purchasing experience we've ever had, and we really appreciate the manner in which he worked with us. We never felt pressured and always felt listened to and accommodated. Be sure to ask for Drew when you visit Planet Subaru in Hanover. You won't regret it. read more

I've reviewed Planet Subaru previously after helping a friend purchase a car, and am happy to report a few years later all the positive things I had to say then are still true. I purchased my 2021 Subaru Outback at another dealership closer to my home, and have unfortunately regretted that decision. Even though I purchased elsewhere, the Planet staff have been fantastic in addressing some issues with excellence. Andy, Matt, and Mikylah were unbelievably helpful in addressing my concerns and accommodating my needs. I would recommend this service department above any other in the area. Keep up the great work, everyone! Really appreciate everything you do and your Undealership philosophy. read more

I'm updating my review. The Planet Subaru sales folks that I've dealt with have been pleasant, knowledgeable, and pretty straightforward. The service team has markedly improved over the last 10 years, not cheap, but solid and professional, without the games that some other dealers indulge in. read more

Drew was awesome. Very knowledgeable and accommodating. Process was smooth and fast. I knew what i wanted and Drew showed me and walked me through the process. Although I have a issue with the service department. Seems like I always need two follow ups for a issue to get fixed. Have brake squeaking on the car i bought. Super annoying. Service department cant find an issue. read more

I bought a used Crosstreck from planet subaru and it was supposedly a previous lease. They did tell me it was a lemon due to "Audio Concerns". I bought it anyway as they said it was fine now and I bought the insurance up to 100,000 miles so I felt safe. All kind of things went wrong with the car once it reached 100,000. I tried to turn it in and found out it was a salvage car. Total wreck in an accident and they never revealed that to me. They are not honest, be very careful of them. I would never buy a car from them again and I wouldn't ever even buy a Subaru due to my bad experience. read more

Nice surprise!! After a horrible experience buying a Subaru at Metrowest Subaru in Natick, the Planet experience was totally a shock and really nice. It wasn't the usual car salesman shenanigans, which I was prepared for. After Lisa from the online sales took time to take pictures of a 2018 Forester Touring they had on the lot, she passed me along to Rhonda Sommer. There we negotiated my trade in and got me a fair price. Everything from there was seamless. Don in the finance department was thorough and friendly. I still am in shock over how professional yet personable the whole staff was. I would say run to Planet Subaru if you can and avoid all the others. Thanks Gang! read more

Recently assisted my friend with buying a new car from this dealership. I have never had a Subaru or been to one their dealerships but i just know the company makes sturdy cars. First thing about this dealership i fell in love with was that they have dogs inside! :-) Normally i have my guard up because as a woman going into a "mans world" i get talked down to like i don't know anything or tried to be taken advantage of on price. After my first interaction with our salesman Joe i felt very comfortable and welcomed. He helped us look at a few different options in the price range we needed instead of showing us a car we liked for more money. He did a great job explaining the differences in the Foresters on the lot and gave us some great advice between the 3. Never once did we feel pressured to pick a certain car or to hurry along. Because this dealership is a no haggle dealer we never had to go back and forth about prices which ive had to do at the other dealers about 6 times before they would give me the price i needed. The finance person, i don't remember his name unfortunately, was extremely real and again did not pressure my friend into getting anything she didn't want or need. The only hiccup was when the car was supposed to be picked up they didn't put a sticker on it so my friend had to go back to the dealership which was kind of annoying but once again Joe the salesman was on top of it and was just as irritated as my friend was. Overall we were extremely happy with this dealership and i look forward to possibly getting my next vehicle from here in a few years. read more

This is my 3rd Subaru purchase at Planet Subaru. They are great listeners and don't try to push you into anything you don't need or can't afford. I find them to be honest and supportive after you drive away- there is support for you and questions are always answered. It's a great dealership with caring employees. read more

Ten years ago I bought a used Subaru from this business. I was very impressed by the professionalism and helpfulness of all the people I dealt with. Today I called them with a couple of questions to help me decide whether to replace the engine in my car or buy another car. The person I spoke with, David, really listened to me, then spoke to his manager and someone in the service department, to get the information I needed. He called me back promptly and shared with me what he found out. As a result, I was able to make a decision about what I should do. The next time I am in the market for a car I will certainly go back to Planet Subaru. read more

Any dealership with the gall to post an entire page of text about their price transparency and how all their fees are included and therefore they are actually the lowest should either A. Actually have the lowest prices or B. List the prices online It is 2022, using supply and demand to justify unreasonably high prices for cars and then tacking on $5000 for a "market adjustment fee" is already scummy enough, you don't need to hide the prices of your vehicles too read more

I have to give them two grades. One for the Sales Department, and the other for the Service Department. The Sales Department when I bought my car here was really easy to deal with. The sales guy did not pressure me into buying my Subaru like other dealerships I have heard about. He was cool and nice. Even though I did my research on the Subaru brand and the car I wanted for years, he was able to answer most of my questions correctly and honestly. I did catch him fudging some answers a few times. I think I'll give the Sales Department an A-. Only reason I don't give them an A+ is because of a few of the answers he gave me. Also, another reason is, I bought my car in the winter time and I always feel uncomfortable when people would just start the car up and put it in drive right away. He didn't even let the engine oil circulate a few times before putting it in drive - especially in the winter time when oil is a little bit more thick at start-up because of the cold temperature. Other than these two things; overall, it was above average. The Service Department is the reason why I gave this place one star. I'm not sure if this is normal, but when I bought my car, there were all these micro circular swirl marks all over the car's paint job. I noticed this the day after picking up my brand new Subaru from here. Car only had 30 miles and bought it brand new btw. It looks like the Service Department took an old, hardened rag and wipe down my car with it. Tbh, I'm not sure if this is the Service Department's fault or if it is the fault of Subaru where it was assembled. I'm leaning towards the Service Department because they have to service my car and clean it up before we can drive it off. The other reason for the one star is when I took my car in for the first service and inspection, they scratched my car. The scratch is about 2-3 inches long. It looks like someone leaned against the car and the keys attached to their waist rubbed up against my paint job causing the scratch. I like to believe it's an accident. I'm kind of leaning towards that explanation. I accidentally left my rear seats down and had stuff in the rear, they had to get out all the stuff and organized it to do the rear-seat belt inspection. I think out of frustration they may have been a little bit careless, and that caused the scratch. On my behalf, leaving my rear a little messy was my fault. It was my first car inspection. If I knew they were going to check the rear seats, I would've definitely organized my car to make it more easy for them to inspect. I'm not one to make things difficult for people, I'm actually the opposite, but I do make honest mistakes from time to time, and leaving my car a little messy was a honest mistake. Overall, I think the Sales Department is good. The Service Department needs improvement. I'm always hesitant now to bring my car in to these guys. Some people take pride in how their cars look, and Planet Subaru needs to address these issues. read more

They mis-represent what a lemon/buyback really means. I have read their webpage FAQ on it and the legal disclosure required by law. They make you believe there is no major hit on market value, but that is a complete lie. They pretend to give you a great deal, which is a joke. Here is there own words: "about $2,000 less than a comparable used car." That's supposed to be significant savings for a lemon? They are also dishonest about warranty coverage: "You get all the same warranties that would apply to a Subaru that had not been repurchased." The car is only covered by the manufacture warranty for 12 months. The clue to the "real value" of these cars is this: "these cars are perfect for people who" "drive their cars into the ground." Yea, because they are worth NOTHING. You would even have a hard time finding someone on craigslist to buy a "lemon branded/titled car." Here's a link to the page: https://www.planetsubaru.com/subaru-manufacturer-buyback-vehicles.htm It says a lot when there are more removed reviews, than active ones.... read more

Planet Subaru - Car Dealers Near Me - Hanover, Massachusetts

Trustworthy, certified, professional. These guys are the best in the business and this is the largest used Subaru dealership in the country. Since they have such a strong reputation, they can't risk being dicks and ripping you off. I got a used VW Eos that had been traded in and the battery died 2 days after I got the car. They immediately replaced the battery and took care of me. Always buy certified. I highly suggest working with Derek in sales. He is extremely knowledgeable, fair & has an adorable dog he brings to the dealership named Milo. read more

Planet Subaru - The new whip - Car Dealers Near Me - Hanover, Massachusetts

A couple of weeks ago I found out that Planet Subaru will buy quality used cars, so I called the persons listed at the dealership web site. I had a 2008 Ford Ranger Sport in excellent condition, and very low mileage for that year (54,000 miles). As a result of my call, a very nice gentleman (James Greene) from Planet Subaru came out to my house to look at the vehicle. After looking up the vehicle's value at one of the web's car sites (Kelly Blue Book), he offered me a deal for my Ranger. I accepted that deal on good faith that the info he looked up on the web was fair. They wrote me out a check, and took the Ranger that day. I would definitely recommend Planet Subaru as a dealership to do business with read more

Scott Chandler came to me highly recommended by numerous family members who have use him and planet Subaru in the past and he did not disappoint! I was drawn to Subaru by its all standard wheel drive (generally regarded among the best in the industry) which is a huge plus in New England and Subaru's reputation for practical, reliable, economical and stylish vehicles. Scott was personable, knowledgeable and highly professional. Wasn't pushy in the slightest and was genuinely devoted to my satisfaction. I was able to easily work with him on a lease for a new Crosstrek that made sense for me and my budget. He was easily accessible either via email/text etc. during the whole process and made my first lease as stress free as possible. When it was time to pick up the car he even drove in to meet me on his day off just to make sure everything went smoothly! Also, the other Scott (Scott Forester) in the financing department was awesome as well. He went out of his way to make sure I was comfortable with all the numbers and found the best deal possible for me and what I was looking for. Overall a great experience, I really can't say enough good things about this dealership. Top notch in every aspect including the adorable golden retriever and brown dog that are roaming around the showroom and the car has been like a dream!!! Just shoot Scott a call or an email and he'll make it happen for you. Period. read more

Derek was superb. It was the best auto purchasing experience we've encountered, ever. Even though we had done extensive research, Derek carefully explained additional differences between the three models we were considering. There was never pressure, nor did we have to suffer through any of the typical chill sessions where the associate disappears to "confer" with the manager for 15 minutes. He was knowledgeable, throughout. More than that, he was candid about the pluses and minuses of Subaru, couched in appropriate humor, earning further trust. There was never any hard sell. read more