Had service for years. Kept having rodent problems. Then was billed for service when no one came to…read moredo the service. Called and they sent a technician the next day. Billed a second time. Had to call again to get the billing fixed. Canceled service. One month later, get text at 5 pm on a Friday, they would be out on Monday for service. Called Monday morning to make sure nobody would be out. Got bill one week later. This has now happened 3 months in a row. They assure me my account is closed but keep having to call again and again because I keep getting new bills. For some reason, they cannot get billing right.

Been a customer for years i pay a monthly fee called to have a be hive sprsyed they wanted to…read morecharge me another fee because the technician had to walk more then 5 feet from the house to spray the area yes the bees were about 300 ft in the backyard i was back there working in the area now i can not work in that area they told me they only protect the house not protecting people wow they really care about the safety of their customers bye orkin never again

Excellent service from Franklin Pest Solution, especially Jarrett M. It was very easy to schedule…read morean inspection and Franklin scheduled it to occur very quickly even though it was not an emergency (we appreciated the promptness!). Jarrett was great at communicating his arrival time (and he arrived a bit early, which was great) and, even though it delayed him quite a bit, he was incredibly patient and easy-going when we had difficulty opening a garage door. He gave us great info about the cause of our tiny ants and suggested a fix that did not involve using pest control. I really appreciated his expertise and integrity. Truly A+++ customer service. Highly recommend Jarrett at Franklin Pest Solutions.

I am very disappointed with this company. From the start the agreement was wrong from what I was…read moretold verbally to what they put in their computer for treatment services. When you call to explain an issue they won't acknowledge they made a mistake. I called to reschedule a treatment because they never initiated the follow up. A service guy came by and tried to enter our residence without knocking first. I called 3 times to get them to return for a follow up I was told would occur in 4 weeks. They kept saying its quarterly when my agreement clearly says monthly for bed bugs. I was told the local office was sent an email to get in touch with me. They didnt call so I went to their office and I was clearly irate and all they could do was say I should go and they acted like they called the cops on the phone. I talked to a manager on the phone afterwards and she said I was told by cops not to come back when in reality I left before a cop ever showed up. They make mistakes then lie and blame the customer for being angry. Stay away is my suggestion. They are terrible to people.

Awful. I used them for a few years and I totally regret it! They came every month to spray and I…read morewas always told that he didn't see any "activity" and that everything looked good. However, I was vacuuming webs daily- so I knew that wasn't true. $100 a month for someone to lie to my face and not take care of the issue. He was in and out. I would definitely NOT RECOMMEND this company to anyone.

Orkin deserves all the stars! From my first call to the technician arriving at my house, the entire…read moreprocess was smooth, reassuring, and extremely professional. The technician took the time to show me exactly where the issue was coming from, added protective mesh to block the entry point, and explained everything in a way that made me feel confident and safe. What stood out the most was how kind and patient they were. They didn't rush through the appointment and made sure every concern I had was addressed. As a homeowner, that means everything! If you want a pest control company that is thorough, honest, and genuinely cares about helping you, Orkin is the way to go. I'm so grateful for their help and definitely recommend them!

We had them come out to spray for ants. They got us in the next day. Stefan was so knowledgable and…read moretook his time explaining everything he was going to do. Everything is pet and plant safe and the price was better than others. I would highly recommend them. While Stefan was out, my neighbor talked to him and he ended up during their house too.

Very thorough. Showed up on time. Returned message promptly. Stefan was very professionalread more

Easy and fast communication. Quick and thorough appointment. Provided detailed report over the…read morephone. Very professional and solved our problem in 1 visit.

We have ants and silverfish problem in our house…read more Emil did a great job with the customer service, very helpful, responsive, and gives a pretty good rundown what would be expected. The price is pretty reasonable, especially for 2 pests, and not overcharged as other companies. It comes with 2 visits, 2 weeks apart from the first. However, the on site experience was not as great as mentioned. Technician came, went to spraying right away, and it felt like he was in a rush. Did not really check what might be the cause of the infestation (would not be an easy thing to investigate, but we did not really see the effort to find the cause). We see a great reduced number of ants, but still see a few lingering around, not as concerned number as before, but we feeling better about the ants. Also, 2 weeks after the second treatment we keep seeing silverfish back even after the treatment and trap was applied (they mentioned the number might increase the following week/10 days after treatment due to them trying to leave the premises, or longer since the treatment is pet/child safe product and it might take a bit to work). After the 2 visits, extra visit/treatment will cost extra, even with some pests coming back. - Giving a 5 stars still since they gave me a full refund due to my dissatisfaction with the service on site. Treatment did not do as well to the my pests situation, but great customer priority, owning up to their words, and honesty overall.

Max was like taking a course in mothology. He was very…read moreknowledgeable and he explained everything very clearly. I will proceed with this project.

Great company, knowledgeable professionals with great product performance…read more Problematic areas are evaluated treat for fast results.

Hire this guy for anything that you have! Trustworthy, professional, prompt and relentless!…read more Harrie is you guy. The others that pop up on Yelp are not reliable. Don't hesitate, call Lookout!

I saw a raccoon climb my house to my roof. I thought it was on the roof and going up and down but…read morewhen Lookout came to investigate I was told the raccoon had ate it's way into a chimney vent and was occupying the crawl space. And so began the work to get it out. A trap was set on a Thursday morning and by Monday morning the raccoon was trapped. Every morning someone came out to look at the trap to see if anything had been trapped. After the raccoon was trapped, another trap was placed to stay up there for a few days to make sure there is only one. Thanks Harries! Before he began anything he explained the process and answered all my questions.