The two guys who came to my home and cleaned my windows, inside and out, and the gutters as well (Kelly and Brian), did an excellent job. were polite, and professional. They also did me a personal favor which they didn't have to do, which was to carry a broken TV from the downstairs upstairs and put it in my car so I could take it to the recycling location the next day, for which I thanked them sincerely (it was an old picture tube model and far too heavy for me, or any one person, to carry alone).
On the other hand, Masters charged over 50% more than the last guys I had do this work. Admittedly, I didn't have them back because they failed to satisfactorily reattach the exterior screens (and the Masters guys did a very complete and thorough job of that), but even so, the prices weren't even in the same ballpark.
The online estimate calculator seemed high to me, but it gave out three prices for the same job: one for the basic service ($523), one for the deluxe ($629), and one for the premium ($799). Gutter cleaning was another $250 on top of this (for a 2-story, 2500 sq. ft. home). I've had all of this work done for a little over $400, so really I paid close to double...and they wanted quite a bit more, too.
To go from basic to deluxe, you got your screens washed with soap and water instead of just brushed off, as in the basic service, and also the window tracks "wiped out". The guys told me it really made a big difference if the screens were washed vs. being just brushed off, but I really didn't buy it since I'd had them cleaned 2 years ago and they really weren't all caked with dirt or anything. I thought it was just more hard-sell. Many of my windows don't open at all, and those that do opened and closed very easily and had no problem with their tracks.
To go to the next level, "premium," for another $170 ($276 above the "basic" service, over 50% more than it) you also got "tracks vacuumed and wiped out" (not just "wiped out"), "frames wiped down" (whatever that means), a "7 day rain guarantee" (I kind of wish I'd asked what that meant; a guarantee of no rain for 7 days, or that they'd all come back and do it all again for free if it rained within the next 7 days? But what if it rained on the 8th day...or later? I mean, sooner or later, it's going to rain (we hope!), so what's that even about? I just shook my head and realized I didn't care), and "up to 5 mirrors cleaned FREE." Well, of course, they weren't really being cleaned "FREE" if I was paying another $170 to get them wiped off or whatever, right? Right? I'm just sayin'
When I spoke to the owner on the phone to confirm the appointment, he asked (after seeming surprised that I had filled out the online forms correctly and had given him the correct square footage of my home, which he double-checked on Zillow while I was on the line) "So do you want the deluxe, or the premium service?"
I felt like I was being maneuvered into paying for more than I wanted, which included cleaning window tracks and so on, things I've never had done before and never wanted done. When I said I just wanted the basic service, he acted surprised, as if such a thing was simply unheard of. I kind of resented that, but stuck to my guns. And when the work crew arrived to do the job, they repeated the same routine, expressing a sort of pretend shock that I would settle for just the basic service, as if that simply wasn't done.
Summary: they did a very good job, were very polite, thorough, and professional, but I felt a bit gouged price-wise and a bit manipulated to pay for more than I wanted or needed (although I didn't). They did me a favor by carrying my broken TV upstairs for me, and I appreciate that. But I would probably not hire this company again. At the end, they left me a little envelope with a thank-you card for giving them my business, a refrigerator magnet advertising their company, and a request that I post a Yelp review for them. So, here it is.
By the way, there IS a problem with getting calls returned, as another reviewer wrote. I left a message and it wasn't returned at all. Then I called again a couple of weeks later and the owner answered the phone in person. I told the guys who came to clean the windows about this and they acted like I must be mistaken, but I'm not mistaken. I called and left a message including my name and phone number and it was never returned. So, I don't know what the problem is with that, but there clearly is one and it should be easy to fix. read more