We switched to Master's several years ago after having Sparklets and being unhappy with the consistency of service. TechNiGlove could not be more delighted with the service Victor has delivered year after year! This guy always has a smile on his face and goes out of his way when we need something on a non-delivery day. We will miss having him as a driver when our lease is up and we relocate. Thank you Victor for making our day! read more

Great service, got water delivered the next day after calling for service. The driver was super friendly and there was no issue with the delivery. Customer service is super friendly. I have 0 complaints. Im very happy i chose masters. read more

Donnie delivered today. Great service and very nice young man ..Phillip.Palcious just enjoyed his coming every time...Brenda Palacios.

I have consistently chosen to support local, family-owned businesses with the expectation of receiving a higher standard of care, accountability, and service than what is often experienced with larger corporate providers. Unfortunately, my experience with this company has been the opposite. Over multiple deliveries, I have repeatedly received water jugs that were cracked, leaking, and clearly compromised prior to delivery. Although replacements were offered on subsequent service dates, the fact that this issue has persisted demonstrates a clear pattern of negligence in handling and quality control. These repeated failures have already resulted in property damage within my home, including damage to my garage storage area and the need to replace personal items such as workout mats. Despite my efforts to be patient and allow the company an opportunity to correct the issue, the lack of improvement is unacceptable. More concerning is the potential health risk. I purchase alkaline water with the expectation that it is handled, stored, and delivered in a sanitary and uncompromised condition. Delivering damaged containers directly undermines the integrity of the product and raises serious concerns about possible contamination. This is not simply poor service--it is a matter of consumer safety. Most recently, a visibly cracked jug was placed in my dispenser, where it leaked inside my home and caused significant damage to my baseboards and flooring (see attached photos). This incident reflects not only carelessness, but a failure to exercise basic responsibility and due diligence in the delivery process. Consumers and businesses should be aware of the risks associated with receiving compromised water containers, including potential exposure to contaminants. This level of service is unacceptable and, in my opinion, unethical. I will be contacting Masters directly to seek resolution and accountability for the damages incurred. I will provide updates as appropriate. At this time, however, I am extremely dissatisfied and cannot recommend this service. read more

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Lilly provides excellent customer service! Thank you for your great communication. My office is glad to have found your water service! read more

Overall our company has had a good experience with Master's Coffee and Water service. Today our technician was George who came to help with a service issue. He was prompt, professional, and very nice. It was a pleasure to have a someone looking out for the safety of our employees. read more

Working for more than one school district, I have actually had the pleasure of having Master's for our water supplier and the same delivery driver, Rolando. He not only works hard to make sure his accounts are well-cared for, but he has a great attitude and amazing customer service. He's the kind of person that loves his job and it shows! Thanks for all you do to keep us well-hydrated! :) read more

We have had Master's service for over 10 years. It has changed hands a couple times during this time frame. The current ownership needs to improve their communication and service. Recently, our rented cooler quit working. I tried communicating by phone and email for over a week with no response. We finally bought our own cooler. When I notified Master's visa email, they responded the next day and scheduled a day to pick up their cooler. Twice during this past month I have a requested that our delivery be "skipped" and received bottles anyway. We have enjoyed Master's water service up until now but are considering other options. read more

I have been using Master'sCoffee and Water for years. I am really pleased with them. I had a previous water delivery service and they were very rude and so was the delivery guy! I found out they were not a Primo Co! The Master's Coffee and Water are very polite and nice company to work with. My delivery guy Justin is so sweet, kind, helpful and we converse for a few minutes and it's just a pleasure to talk to him. My back is bad so he helps me and brings the bottles in my garage. Thank you Justin very much you are the best! And thank you Master's for your services! read more

Super good customer service super good water delivered right to your door Price might be a little high for some, but it is a nice convenience read more

Our firm just started using this company for our water needs. The account was simple to set up, and our first delivery was super-fast and accommodating. The delivery person was very professional and friendly. Thank you. read more

We have continued to use Master's for our water needs. We requested a few changes (address/bottle qty) to our account throughout the year, which were promptly taken care of by Trinity with no issues. Our current driver, Darien, has done a great job getting the bottles to us and addressing some of the issues we've had with leaking/cracked bottles. Darien's kindness and professionalism is much appreciated. We'll continue to use Master's as long as service quality remains the same, which it largely has over the last 5 years we've been with them. read more

I highly recommend this company. They are very professional, great in communication, and always on time. We switched to them from Sparkletts, who we always seemed to have issues with on delieveries, and are so happy with the service we now receive from Rolando with Master's. read more

Very happy with their service! Ronaldo is very friendly and easy to communicate with, every delivery is on time and prices are great.

Ronaldo was amazing! He took his time to make sure we got our water in a timely manner. He went above and beyond to get us the water. Thank you so much. read more

We have used Master's for years and always have had a great experience. With us moving our location, I had to make a call and Lily was the one who answered. She had amazing customer service! Steve reached out to me for the new location and scheduling and he had fast responses and great communication. read more

We have been residential, 5 gal. bottle drinking water customers of Master's since 2020 - for almost four years now, in Murrieta. Water quality, scheduling and their payment process has been very good and convenient. Our route delivery driver 'TT' has been on time, reliable and very careful. If handled roughly the big, full bottles can occasionally crack and leak along their seam. (That happened once a long time ago, but only once.) In our customer category, Master's Coffee and Water has earned our trust and enthusiastic recommendation. We appreciate their hard work and fine service. read more

Master's Coffee and Water Service - Residential 5 gal. bottle drinking water service in Murrieta California. - Water Delivery Near Me - Hesperia, California

These days we have been drinking a lot more water for many different reasons including the 500 degree weather out here in riverside. This company has provided a great service so far and we are very happy. Flexibility was also important as my wife and I went on a 2 week vacation out of country. Communication for our delivery days due to our traveling was simple and painless. We will be doing more traveling so this is a huge plus for us. For the plan we chose, we've received a brand new self cleaning bottom loaded water dispenser and 5 bottles. The deliveries were always on time and never had any problems. We used to buy bottled water, but discovered that we will be saving some money and headache by going this route... not to mention we don't have 800 bottles of water to recycle every week. The employees that we have dealt with have all been pleasant and helpful, always willing to work something out despite our schedule changes. Rolando has been working with us and we appreciate everything him and this company does for us. We recommend this company for your water needs. read more

Master's Coffee and Water Service - Our water dispenser! - Water Delivery Near Me - Hesperia, California

If I could give a zero, I would. Please be aware that this company does not have an accurate or correct accounting system. Read all invoices for accuracy of date and time of service. Check for double charges on months of service. I have had multiple invoices be sent to me that contained fraudulent charges. Update to Gerry Lyles of Hisperia response: Thank you for calling me evil, I've never had such a high compliment. Fun fact, the Attorney General receives thousands of consumer complaints a year. They only investigate the claims that are presented with enough evidence that there is a reasonable assumption of fraud. If they have contacted you well then the shoe fits I guess. I'd love to add that those several emails, text, and calls you claim were made were by automatic system response. You proved this yourself when you sent me screenshots of your internal system out of anger so desperate to prove you had done no wrong. Those active conversations you mention were because I called in and each time I was told I would be called back with a response. That never happened. Do you know what did? I was ignored for weeks, and then a new magical bill showed up in my mail where again the charges were different and your invoice numbers didn't match. I honestly laughed when I received it. Can I ask why does Theresa screens her phone calls now? Is it because she doesn't want to talk to people like me who want answers about why they are being charged? Probably, but that is just my assumption. You did such a beautiful job twisting facts to fit your narrative of me being a terrible customer that doesn't pay her bills. We both know these allegations have no merit and at any point in time I would love to share evidence to support that your company has no communication skills at all. Just give me the word Gerry and I will post everything I sent to the state. This could have been over before it began, had just 1 of your employees took the time to call me, explain you wanted to terminate service, and picked up your cooler. Yes, this whole thing is over $66, pretty petty when you think about it but it's about principal. I wonder how many other unsuspecting people you have tried to take advantage of. This was never meant to be personal, but unfortunately, your business degree never had a class on ethics, and you pretty much think your shit doesn't stink. You can obviously use a lesson in humility. Have a wonderful day, Gerry! read more

Our driver was TT! He was amazing! He is courteous, helpful and friendly! He stacked all of our 20 5 gallon water bottles neat and tidy! We have had some doozies of delivery drivers from masters and it's such a breath of fresh air to have TT! He is very accommodating and customer orientated! He is a great representative for and of your company! read more

I'm changing this review from good to pain in my behind. It's hard to get hold of anyone, they can't seemed to manage their financial affairs with customer billing. I've been on auto pay since setting up the account then suddenly I received a invoice telling me I owe twice as much. I called them up and asked what was going on because I have auto pay set up and was informed that they had some type of computer glitch that was kicking the customers out of auto pay. I made good on my payments and had a 0 balance. I requested 6 cases of water along with my usual 3, 5 gallon bottles and was told no you need to pay your balance. What, I don't have a balance never have a balance. I pay my bills! To make a long story short I told them to come get their unit and bottles. I'll go back to Sparkletts. You just lost a loyal customer. No, I do not recommend this company for water service go elsewhere! Thank you! read more

I did not receive a delivery in October. I called today to see what happened. It turns out I have a past due invoice. I don't understand why someone didn't reach out to notify me I wasn't going to receive my monthly delivery. I was told that I have to wait until November 25th to get a delivery or pay $25 for them to deliver before that date. I have a business. I go through 10 bottles p/month. There isn't any water for my employees. I've been a customer for 5 years. I just switched to Ready Fresh. They are going to deliver on Friday and I'll save $1 per bottle. It's really too bad that customer service drew a line in the sand. read more

Been getting water delivered to our house for about six month now and everything has been great. From on boarding, to our first delivery they make it so easy. We use to get our water from Sparklet and Masters's services, water, and price blows them out of the WATER! Salesman and delivery man Rolando is the man. He was very persistent about how good their product and services was and he finally made me commit. His sample water he gave us was fresh and crisps. Glad I made the switch. Service and water on point every single time. Love it! Thanks guys keep up the good work! read more

We have had service over the last 5 years with excellent service. Our delivery driver Rolando Gaza has always been very responsive and patient with our needs. Rolando has helped us solve any operator issues we or our employees have had. read more

We were very pleased and satisfied with the service and the efforts that EDI had put in. Thank you for your service and keep up the great work. read more

We receive this service at my work and they are AWESOME!!! Eddie goes above and beyond, he always goes the extra mile to make sure we are all good. It's such a great service, I'm going to gift it to my Daughter and her family for their home. I totally recommend them and especially shout out to Eddie ~ Amazing employee. read more

Love the service and Rolando is super friendly, helpful and I am always able to get ahold of him if I need anything. I love all the reminders about when deliveries are coming and the reminders to put my bottles out. I loved his service so much at my place of work that I canceled my home service with another water provider and went with Masters because Rolando is so awesome! O love the small town feel I get from this service. I highly recommend Masters and highly recommend Rolando... we need more customer service men like him. read more

Master's has been servicing Wells Middle School for several years now. I am the new Site Secretary this year, and I have to say, I have never received this attentive service from a vendor in a while. Rolando is our site rep and has made offering clean water and affordable coffee to our staff, an effortless measure. I have been more than pleased and look forward to many more years of service. Thanks Rolando! You're a treasure! read more

Been with Master's for the last three years and very happy with their water and service. Our awesome driver is Vic! There are times we forget to put the bottles out and he will ring the doorbell to see if we do need the refills (which we always do!) Their water also tastes better than Sparkletts! Try Master's- you will NOT be disappointed! read more

Horrible customer service, lack of communication and the "President" could care less and was very unprofessional over email. I will never do business with this company again. If you have Costco, they deliver water and it's over $1 cheaper for better service. Save yourself the trouble **edited to add** after reading reviews on here, I can see that the owner wasn't only negative with us, he just can't take negative feedback about his business. read more

Master's Coffee and Water Service - "President" of the business and his professionalism - Water Delivery Near Me - Hesperia, California

My husband and I have been using Master's water delivery service for a couple of years now and we have been very pleased with their service and water quality. Our delivery driver, Rolando, is awesome! Very friendly and alway keeps us informed with our upcoming deliveries or if there's ever a change in the schedule. He's also very patient (I've forgotten to leave empties out a few times) and willing to bring extra bottles if we ever need it. Highly recommend!! read more

Rolando is the best. Always here on the scheduled day Always professional and personable. I won't change water delivery . Rolando is the best Thank you!!! read more

We moved up here in June and had never had a water service before but we wanted alkaline. We called them and they were so patient discussing different options. We decided on one option first then we changed it. Their customer service is great but I will say for us the real reason we probably will stay ongoing customers is because our driver/ delivery guy Justin is amazing. He's very easy to talk to, very nice, patient with my mom that doesn't speak English and is always willing to communicate even when our dogs are barking a muck. Appreciate the Great customer service he provides! read more

Master's has a secret weapon and his name is Rolando Gaza. As customer's for the last 4 years we have always received exceptional service from our Rolando, our delivery driver. He consistently sends a reminder text to place bottles out the day before his delivery and always accommodates a change of order. He is professional, personable and just a honest and kind human being. We feel very fortunate to have a driver that truly CARES about his customer's needs and keeping everyone happy each and very time! Well done! read more

I have been a customer with Master's Coffee and Water Service for a few years. They are a fair and reliable company. Rolando always provides excellent service and has a very pleasant and friendly attitude! I highly recommend.this company! read more

We have Master's Coffee and Service for our property Trilogy at Glen Ivy and we love the service we receive especially from our delivery guy Rolando. He always comes in with a friendly demeanor and addresses any issues or concerns we might have (we never have any). Definitely recommend this company as well as Rolando. read more

I've had masters for about 2 years now. Rolando is always available if there is ever an issue that needs to be resolved. He's very punctual and looks out for me and my business! Best customer service and really cool guy! Thankful for his service and the Masters team! I had a recent issue with bottle of water, Rolando wasn't able to make it in himself but he let the office know and had somebody come out asap to replace my water. And he messaged me to make sure I was taken care of. Excellent service!! read more

I recently just signed in for their water service and so far Im happy with the customer service! Especially the delivery guy "Robert" he answered all my questions and helped me with enthusiasm. Thank you and will definitely recommend! read more

The service of this place has taken a . Never have I had so much trouble with getting my water delivered! My water used to be delivered on the day it was scheduled, now it doesn't get delivered until 2-4 days after the scheduled delivery date and that is due to me calling the driver. When you call the office, not a single person answers and nobody returns messages either! I guess I will start looking for another company. read more

I love the service and notifications about billing and delivery. The person delivering the water is always friendly and helpful. This is a good company, with quality drinking water. I am happy that I found them. They pride themselves on customer service. read more