Had my carpeted staircase cleaned recently by this company. Did a great job! Very professional…read moreand reliable. Highly recommend.

Amazing customer service, on time, quality of work, communication was amazing. The cleaning service…read morewas top-notch explained and went over process with me. Highly recommend this service!

My senior cat had dementia during the past few weeks of his life and only used his litter pan 50%…read moreof the time. Once he passed over the rainbow bridge, I contacted Reese at Chem Dry for help. Reese was very understanding and gave me options for my carpet. The carpet looks and smells amazing and his rate for the bedroom and 2 additional area rugs was very reasonable. Highly recommend!

The owner of this company came to give us a quote and perhaps do the work, was argumentative and…read moreaggressive with our concierge in front of five witnesses because the condo refused to allow him to park his truck in the loading dock for the duration of the service. When he arrived in our apartment, he asserted that he had been allowed to do this in the past. He made no apology to us for his behavior toward the concierge and others who witnessed his behavior. After he left our apartment, he did apologize to her for the "misunderstanding." I told him to get out of our apartment and no work was performed nor did he give an estimate. He now claims to be banned from the building which is a complete falsehood. Despite excellent reviews, I reluctantly recommend that you not use this company because the owner seems to have anger issues he can't control. In fairness, I became angry as well. Our concierge is the best and she would never have called me to report this incident of it had not been serious.

Top-level carpet cleaning at a great price! I could not be happier with the final results. THANK…read moreYOU!

From the owner: Veterans Touch Carpet Services At Veterans Touch Carpet…read moreServices, we bring military precision to every job we do. Proudly veteran-owned and operated, we specialize in deep carpet cleaning, stain removal, and floor care solutions that leave your home or business spotless. With a commitment to excellence, reliability, and integrity, we treat every space like it’s our own. Serving Jacksonville and beyond, we’re dedicated to delivering a cleaner, healthier environment one carpet at a time. Precision Clean. Military Strong.

Absolutely THE most responsive assistance I have ever experienced! Excellent follow-up. Excellent…read morework. Professional and friendly. I HIGHLY recommend! I would use this service again in the future. Thank you for being AWESOME!

This was our first experience with a cleaning service, and it was definitely a great one! We moved…read morein during COVID in 2020 and never got to have an initial move-in cleaning back then for obvious reasons. We just finished some renovations, so we thought it was a good time for our first deep cleaning! Evelyn was one of the first to respond to our group request for quotes, and was very friendly and communicative throughout the whole process. We chose her company for this reason, along with the competitive quote and stellar ratings. As this was a deep cleaning, there were multiple people, and everyone was so nice! They did an excellent job cleaning, and even left cute touches behind (see pics). We will definitely use their services again! Great experience!

Larson has cleaned my oriental rugs twice and done an exceptional job. They are experts in their…read moreknowledge about caring for these unique rugs and protecting their condition. They pick up the rugs from my home, clean them in their facility and then return them promptly. Their prices are very reasonable for excellent quality service.

The best. Professional. My 10x14 vintage Karastan came back beautiful…read more And another rug that I bought from a dealer in Jacksonville (who had a story about her dead aunt and never having pets) that I had picked up was also cleaned. And from what I heard it was gross with urine smells -- thanks to Mr Larson the smells are all gone. Nice and clean. The nap is back. Look and feels great. Yup Larsons is the real deal. That is all he does. Much better then any "remediation" company could ever do. So happy I found him.

I was very impress by their service. I normally like to take my service to local buisness but i…read morebeen having not the best of luck with finding a recomended carpet cleaning service. The guy that worked on my carpet was quiet and profesional. He got here did his work, bill me, and took off. I consider that very profesional. I dont like it when the "friendliness" is too much. He was polite & his work was good. So far im happy with results and customer service

Less than professional "customer service". My appt was to be between 1-3. Two hour window,…read moreright????? At 2:36 I sent an email asking if they were on their way. 2:38 got a call to tell me they were running behind. When I asked why they didn't call at 2:00, was told "at 2:00 they were on time".......... They were just leaving a job and this professional stated they would be on their way. By her estimation they would arrive in 36 minutes (even though they were over 50 minutes away!!!) Did I want to wait (more than I had already waited?????) What would have happened if I didn't text????? How about spending less on advertising and more on professionals???????? Need I say I am NOT USING stanley steemer..........

Unprofessional and Disappointing - Would Not Recommend…read more I hired this company to clean a 9x12 area rug and two small rooms (also about 9x12). When I spoke with Tony, the owner's son, he quoted an $80 minimum and recommended cleaning all three areas for $105--$35 per room, with the rug counting as one. He assured me they used a truck-mounted steam cleaning system, and included a free deodorizer and EPA-approved stain remover. Unfortunately, the results were poor. The rug still had visible traffic marks after drying, and it was clear the carpets weren't properly cleaned. I later learned from Pamela (who was polite and helpful) that they used a portable machine, not the truck-mounted system I was promised. Tony also used my outdoor hose to clean his machine, left the water running, and left a pile of carpet fibers and dirt on my front lawn. When I called to ask for the carpet to be re-cleaned, Tony was argumentative and dismissive, telling me they would not come back out and that he didn't know what to tell me. This experience was both unprofessional and disappointing. I would not recommend this company. Photos of the leftover mess and poor results are attached

I contacted this company to clean the dryer vent as there was water accumulating in the vent trap…read moreand in the dryer after use. They advised me that the dryer duct had to be replaced after they supposedly cleaned the vent. I also had them clean the whole house vents. The first time I used the dryer after they supposedly "fixed" the problem and cleaned the vent, there was water in the vent trap and the dryer. I called to advise them of this and was just told they did everything they were supposed to and that the issue wasnt their problem. After arguing with the man for about 10 minutes he stated he would be here on 8/30/22 to take a look at the vent. He never called and never showed up. I had another company come in to check the status of the vents in the house and the dryer and was advised that the vents had not been cleaned properly and that another cleanning of the whole house vents and the dryer vent should be done again as the "job" that the Carpet Doctors did was worthless. I would never recommend this company to anyone.

RECENT UPDATE (DECEMBER 2025):…read more I'm very disappointed to update my previous review of David Dillavou and SteamPro. David remodeled our shower floor six months ago, and his own texts and the written quote/invoice clearly stated he would return at the six-month mark to inspect the floor and apply the final seal. Despite multiple attempts to schedule this required follow-up, David has repeatedly ignored my messages--reading them but never responding or taking any action. This complete lack of communication, accountability, and professionalism is unacceptable. Based on this experience, I cannot recommend David Dillavou or SteamPro to anyone.

David was very thorough and friendly! Highly recommend. Came out with short notice and got the job…read moredone!