A drive-thru oil change? WHAT? Never knew this existed until my check engine light came on this…read moremorning warning me that my motor oil was low and Yelp led me to Valvoline in Hacienda Heights. I read the reviews about them upselling their services and was a bit hesitant but the positive ones about their fast and great customer service won me over so I decided to give it a try. There was no wait on a Sunday mid afternoon, and I literally just sat in my car for less than 10 minutes and I was done. My total was $103 (oil change and they topped my coolant for an additional $6). I know I probably would've saved about $40 going to Jiffy Lube with a coupon but I really liked the convenience of not needing to leave my car. I was helped by London and Alex and the service I received from them was exceptional. I was offered a few other services for additional charge and the pricing weren't bad - but it was over 90 degrees today and all I really wanted to do was be able to get my oil changed quickly so I could turn my air conditioner back on. I received a list of recommendations on a few part replacements so I probably would go back soon to get it done. Valvoline Instant Oil Change in Hacienda Heights is a 10/10.

Hi! I was here with my mother recently and she was at the wheel while we waited for service. We…read morehave been at this location many times before because their service is USUALLY friendly and attentive but not this time. The older gentleman motioned us to stay in our lane where we were already in line practically inside the building. Then the other lane finished early and the young woman motioned my mother to come in. This young woman had short hair and glasses i think? My older mother bless her heart tried to figure out how to pull out of the building at a weird angle and into the next lane took literally five minutes but nobody else was in line and the woman motioning us in was shaking her head in disapproval which is very misleading and confusing since you are supposed to be using hand signals to SAFELY guide us in. You continued to shake your head in disapproval for the entire scenario while still motioning to pull the car in. Is she doing it right or is she not? Id appreciate clarity without the attitude thanks. A little respect for a woman who used her day off to come to this location she thought was a friendly establishment. You continued to shake your head in disapproval even after she parked inside the building as you walked away. You literally left my old mom frowning she didn't like that experience which should have been a slam dunk for all of you. Id recommend checking your customer service attitude and learn some patience. The sheer rudeness was blatant and I wont be sitting in the car watching you disrespect my mother ever again.

This place is Amazing! Great service, super reasonably…read morepriced, pretty quick too! I brought my suburban here and my Camry

Been coming here for years and have always received excellent service! I never feel pressured or…read moreupsold. They tell me what service they recommend next and I know exactly what to prep and look out for. I take both cars here and have recommended friends here. Thank you for all the years of help! Much appreciated.

My nieces recommended me to get new brakes, for my 10 year old Honda…read more Great service, great value and very pleased and was treated very well with what they did fir me

I have been coming out to Puente Hills Auto Service for over 20 years, my family even longer. The…read moreservice, the quality of work, the trust, that is something in-exchangeable, and I wouldn't ever trade this shop for any other mechanic. We've known Eduardo, whom runs this place since the 90s, I cannot recommend any other guy than this man. He is like family. And he gets your problems straightened out! Can't beat the value proposition either.

Coming from someone that hates dealing with cars (it's stressful and costly, I don't know enough…read moreabout it, it's hard to trust a new mechanic) - I have really appreciated taking my lil' 2015 Honda Fit here :') I've visited R&N several times for different reasons: got my transmission fluid changed and a valve adjustment done, and asked for advice for my VTC actuator and catalytic converter which have been causing issues. Whether it was for a service or consultation/estimate, Mark has been patient to hear me out through my million questions and explain each process. He's never tried to pressure me to do a service I didn't need and their pricing is quite reasonable. He even threw in a brake inspection and O2 sensor test at no extra charge since I was already in for the valve adjustment! I'm most happy to have found a mechanic that actually listens to my concerns - thanks to Mark for being so sweet! I'd recommend this place to my family and friends and will be a returning customer for sure.

My car was way overdue for an oil change, I entrusted yelp to help me get this done (last minute…read moretasks). I found this place and the price he quoted me was reasonable. Technician was friendly and answered my many questions. I forgot to take photos of the inside they had chairs and a tv if you decide to wait..

Had a pretty large nail in my tire and brought my car in for repair. Carlos and Carlos Jr. took…read morecare of it quickly and professionally. They were both friendly, honest, and easy to work with. Great service from start to finish--I highly recommend them! Thank you for saving my day!

referred here by a friend. this is the 3rd time we've been here to fix our tires…read more Carlos Jr. is very efficient in asking the issue, tire loosing air. he assigned a technician right away. who pulled the tire and showed me where the nail is. patched the tire and I was out of there w/in 30min, for $35. they also have 2nd hand tires for sale. I'll have to come back later.

Took our minivan for brake fluid replacement, new wipers, and new air filter. Robert was great!…read moreAlways helpful and polite. From a previous service a couple months back, he had promised to replace the air filter the next time I came in. He remembered me and kept his word. The service was done timely and the brakes feel crisp and more responsive. Thanks Robert!

I initially brought my vehicle in simply to have the battery checked. Robert told me that he was…read moregoing to perform a complete electrical inspection and that there would be a $17.99 charge. However, the employee working with him stated that there was no charge for the inspection. Robert then told me that I would not be charged, although he appeared upset with her for mentioning it. After inspecting my vehicle, Robert told me that the battery was not only bad, but that I needed a new alternator, that there was an oil leak coming from the heads, and that I would need a new head gasket. He quoted me approximately $1,400 to make these repairs. I explained that I had only come in to have the battery checked. I thanked him and decided to take my vehicle to my regular mechanic for a second opinion. After inspecting the vehicle, my mechanic confirmed that everything appeared to be functioning properly. There was no oil leak, and the alternator was producing strong amperage. The only repair that was needed was a new battery, which resolved the issue completely. I believe customers should be able to trust the information and recommendations they receive when having their vehicles inspected. Being given multiple serious and expensive diagnoses that were not confirmed by another mechanic is extremely concerning. I hope you take this feedback seriously and work to ensure that customers are given accurate, honest assessments and recommendations in the future.

Noticed my car wasn't pushing much power while I was driving and I knew something was wrong so I…read morecame here. They did all their diagnostics and they'd realized 3/4 of my spark plugs were misfiring. I watched them take out all the spark plugs and compared the old and new ones. I can't recall the last time I changed my spark plugs that definitely needed to be changed. Once they changed them and showed me the new ones, they were night and day difference. They test drove my car and after 1 week of driving it on the road my car feels good as new. Highly recommend coming here!!

Just like another comment posted by a lady named Jessica, I highly recommend not coming here. I got…read morean oil change before a trip to Arizona, and before passing palm springs, my car starts smelling like smoke and begins to shut down on the freeway. I find a hotel because no mechanics were available since it was evening. I found out the next day that they didn't tighten the screw and I had absolutely no oil left in my reserve. I called them to explain what happened and they laughed at me and said I should have called them to send someone. I was very nice when presenting the issue and they spat in my face. I lost money because I was on a work trip. I lost money because I had to rent a hotel. I lost all respect for this establishment which I had been supporting for almost 20 years with multiple cars of family members. Rommel even hung up on me when I questioned him for laughing at me and offering a ridiculous solution. I was almost 2 hours away from his shop. No apology or solution. Just rude and unprofessional. I was so tempted to report to the BBB of mechanics. Stay away

Brought a family member's car in day after an accident to get a quote. Jose was very helpful and…read morecommunicated everything clearly to us. Very excellent customer service, highly recommend.

Came in for a sound I started hearing after something hit my car on the freeway. I called and he…read moremade time for me same day. They offered an inspection and when they found the problem brought me to the back to see it myself and explained the cause. They were the most affordable mechanic I've seen in the area. It was a quick fix and so hassle free! He was incredibly generous and helpful! I'll definitely be coming back whenever there is a need.

I had a great experience with Victor's Quality Auto. I needed a brake diagnosis and repair for my…read moreChevrolet Suburban, and they were able to accommodate me early Saturday morning, which was extremely helpful. Victor and his son run a friendly, family-owned business, and their customer service is excellent. They provided an immediate diagnosis, followed up quickly with the price quote and expected completion time, and estimated about two hours for the repair. To my surprise, they finished even earlier than expected -- and they actually reduced the final cost because the work was completed ahead of schedule. That kind of honesty and customer-first service really stands out. It was also clear that they have a lot of longtime customers who trust them, and I can now understand why. I'm happy to say I've become one of those customers myself. Great work, fair pricing, excellent communication, and genuinely friendly people. **Overall, a great experience and a business I'm very comfortable recommending!**

Victor's Quality Motors IS the best mechanic we've ever had. All the mechanics there are incredibly…read morehelpful, knowledgeable, and will explain the issue your car is facing so you can understand it. We usually work with Mike and he's always welcoming us with a smile! Their prices are also very fair and reasonable. You'll even get an email that contains a quote with options of what they want to do for your car with prices associated with each line, plus the option to authorize them to do so or not. We've worked with dishonest mechanics in the past, but Victor's Quality Motors is a breath of fresh air. We cannot recommend them enough

Took bmw 330 for water leak on oil cooler He broke the AC…read moreline and I had to pay for A/C line also car got damaged in his shop on the quarter panel and they made a hole in the door jam to fix .. had to do an insurance claim thew my insurance to fix and still had water leak was out $900 and paid $500 for insurance claim ..

Great service, honest people, and good work. This has become our mechanic. I highly recommend it.read more