extremely disappointed I had to wait several weeks to get…read morepants back. Sadly they were not hemmed at all. This was a waste of my time and money.

Sabrina did an amazing job altering my bridesmaid dress! She has very reasonable pricing, quick…read moreturnaround, and is just so sweet and helpful. I will be back soon, and trust her with all of my alterations from now on. Thank you Sabrina!

We chose this seamstress because of all the raving reviews. Unfortunately my husband's groomsmen…read moresuit came back terribly that not even dry cleaning could fix the creasing on the arms. Inspecting the job further, I noticed the inside was not cut properly which was causing all this creasing. So disappointing as I thought we had finally found our local seamstress, but the price alone to alter this suit was insane!!! insane for the hacked job.

This was a roller coaster ride! I guess I initially came in at a bad time. The ladies inside only…read morespoke Spanish. And it was pretty confusing on what was going on and if we were on the same page. Even with using Google translate. It was a lot of back and forth. All I wanted was for both sleeves to be adjusted. I told them the sleeves were tight. Gave them extra fabric. A yard of it to be safe. They cut the entire sleeve so I figured we were on the same page And they called telling me to come in again. I was hoping for the jacket to be done. It wasn't touched. They did measurements again. And sent me away. Which was frustrating because we did measurements already. And I was running out of time. It's also inconvenient because I don't live very close. So to have to make that drive for a two minute measurement redo. When I already did it day one was also frustrating. I came in on the last possible day for the jacket and the entirety of the sleeve was not done. They did some adjustments but not all. I told them it's still tight and I needed this jacket by today. They said they could get it done by end of day. Luckily they came through and the price wasn't bad at all! Only $25 for both sleeves. Believe me I am grateful. But I wish they didn't procrastinate the jacket. The fact it sat there for an entire week untouched when they said I'd get it sooner than my last possible date to get it wasn't good to see. It would be nice if they gave clearer communication on certain things. Like a timeline and price. I had no idea what I would be paying until it was time to pay. And that I was told I'd get it sooner than the 15. But it wasn't ready until the 15 and gave us little room for error.

Went inside to drop 2 pairs of pants off to be hemmed. The owner, Chris, immediately has an…read moreattitude and asked me when is my deadline. I didn't have a deadline. He then asked me if I have asked people in my neighborhood if they could hem my pants. Well, no, I did not ask people in my neighborhood if they could hem my pants, that's why I went to quality cleaners as I've had pants hemmed here in the past. Each pair of pants I had hemmed in the past cost me $20, for each pair which is an outrageous price, but I need scrubs for school. I thought I would drop them off and do the same thing as before. Chris seemed bothered and annoyed by my business so I asked for my pants and bag back and he changed his voice and started mocking me, a would be customer who entered his dry cleaners. I highly advise everyone to be cautious as any grown "man" who changes his voice to mock a customer is not normal behavior. Run.

Quality of service, timeliness of return of serviced products, but wish they were open on…read moreSaturday's

I forgot a shirt that was left since last November. The first reminder call we received was last…read moreweek (July 2026). Tip Top today (August 3, 2026) charged me a $15.00 storage fee for one shirt that didn't even cost $15.00. I asked that they should have called me prior to when the storage fee was to go into effect. They said they called us several times. I asked them to prove that they called us prior to last week. They refused to attempt to prove any prior calls to us. I stated I would never be back, and they said that was fine with them. No, I'm sorry Sir or any comment like they wanted to keep me as a customer. I could understand if I was in the habit of leaving my dry cleaning over 30 days on a regular basis. This was my first time that I forgot. I would have expected a one time exception and waived the fee. I guess they make a policy of not calling before the late fee goes into effect so they can make that extra money.

For over 40 years, I took my clothes to what I knew to be the best dry cleaner in San Antonio- the…read morefinishing was outstanding. The pressers and finishers eventually retired so, the quality of the work I'd enjoyed for decades diminished tremendously. If I intended to move my business to another dry cleaner, it was time to go local. I tried TipTop a few months ago. There was a little hiccup, however, the issue was handled both professionally and courteously. I will return and remain hopeful!

I wrote a bad review online about Victory Cleaners in San Marcos, within 2 days Mari contacted us…read moreto come back & they would fix the issue. They had to order me a new pair of pants I sent then all the information on where to purchase. The pants came in & they are hemming them now with the original hems. Would like to apologize them for the bad review. I would give them a 5-star review. Thank You very much Robert Byars

I brought my daughter's Quince dress here for loops, buttons, and a press, but the experience was a…read moretotal nightmare. After receiving no notification for pickup, I called the Friday before her Saturday photoshoot only to find they had shuttered the shop for the weekend because the owner went out of town. I was forced to reschedule the entire production--photographer, hair, and makeup--all because they couldn't be bothered to communicate. When I finally picked up the dress on Monday, they charged me $175 for a handful of buttons only to inform me they didn't even have the machine to press it. They even had the nerve to gripe about the glitter the dress left behind. If the fabric or the timing was an issue, they should have refused the service so I could have gladly taken my business elsewhere. While the girl who did the alterations was super nice and did a great job, the rest of the staff was extremely rude. The woman at the counter was particularly classless, refusing to acknowledge or even look at my daughter and me. She actually kicked the dress with her foot to get around us rather than acting like a professional. Regardless of whatever personal biases they have, we were paying customers who deserved basic respect. There are much better places in town that actually value their clients. Do yourself a favor and go to Royal Cleaners downtown; they are sweet, family-owned, and actually professional.

Exceptional Service and Impeccable Tailoring…read more I recently had two suits tailored at Pearl's Alterations, including hemming, sleeve shortening, and bringing in the waist on the jackets. From start to finish, the experience was seamless. They did not require an appointment, were incredibly friendly over the phone, and maintained that same warm professionalism in person. The suits were ready on time and the quality of the work was outstanding--each adjustment was executed perfectly. Pricing was clearly communicated upfront, with no surprises. At pick-up, one suit required a minor adjustment. I mentioned I had a business trip the next day, and without hesitation, they made the alteration on the spot. That kind of responsiveness and customer care is rare and deeply appreciated. Above all, I can't stress enough how genuinely kind and helpful everyone at Pearl's was throughout the entire process. I highly recommend them to anyone in need of quality tailoring and excellent service.

They did an amazing job on my bridesmaid dress! It was done in a week and they were so sweet and…read moredid a perfect job - will definitely be my go to spot in future for any alterations.

I brought some dresses for simple shortening. I was very specific about how much in inches I wanted…read morereduced. What I got was NOT anywhere near my specifications. I paid because they had already done the work. They were very nice people, but I won't ever bring shortenings in again.

My friend recommended this place. Customer service was amazing. The day I brought my 5 blouses to…read morehave taken in, only on the waist, he took me in & measured. Told me it'll take a week. I went back picked them up & should have tried them on there but needed to pick up my dog. So when I got hm. I had to even check if it was even taken in. 4/5 blouses didn't seem like they even touched them. Took 1/2 an inch off. I needed about 2 inches taken in on each side. 1 shirt was taken in on the chest & now it's a tad bit tight. It was quite pricey per shirt. Now I'm left with shirts that cost way more than I bought them for & they need to be taken in. will not go back.

Walked in with a pair of pants that needed some tailoring. I was greeted with a warm welcome and my…read moreparents were tailored on the spot. Very reasonable/affordable prices. Highly recommended!

Was looking for a decent tailor near Randolph AFB and stumbled upon this little gem store. Called…read moreand check if they repaired zippers and tailors clothing and they did! The staff was very friendly and explained everything extremely well. They definitely "managed expectations" as we often quote in the AF and informed me how long the zipper repair would be; there is typically a 1 week wait-time because they're quite busy with all the work requests that they but since I was not in a hurry and have a spare to wear so I did not mind. After picking up my pants the following week, I have discovered that the wait was worth it. They repaired one of my favorite scrub pant's zippers seamlessly. The price they charge for services are extremely fair and reasonable. Though they weren't able to tailor the size of my winter jackets because the pockets were too close to the seam-line, they offered a DIY solution for free. What more can you ask for? Because of the helpful and friendly staff, quality work, and quick services, will definitely be returning for more of our tailoring needs. Keep up the great work DT Tailor!