Brian has made multiple promises to have our sign up since our original contract and payment we made 2 months ago when 2 weeks was guaranteed. He has apologized repeatedly and states each time, "Tomorrow I Promise, I'm sorry you won't have to call me again. You're sign will be up!" It's been so disappointing trying to be patient and depend on someone's word when they just let you down each time. It's unprofessional and not to mention very expensive but we didn't realize $3500 later for a small 5-letter we still would not have a sign and aside from that we paid extra premium fees to our property management company to have increased visibility from the street view. From one business owner to another, you have affected our business' visibility and convenience to our customers to locate us on a busy street by not fulfilling your promises and your insincere apologies are unnecessary and pathetic. Just do your job! We could never treat our clients the way we've been treated like fools. When a service is paid for it is expected to be completed in a timely manner. I've even kindly asked for pictures and the sign itself so we may have another company install but you have failed us at all angles. We are forwarding all documents and occurrences to our attorney. We've learned the hard way patience and kindness gets you nowhere when dealing with businesses who just don't care about people.
UPDATE...
Since my review, I drove to work and found my sign up! Finally, that's all we wanted. It looks great. I hope your business understood our frustration. Thank you. read more