Donny and Steven are top-notch and highly responsive. We live in a historic home in downtown Phoenix and plumbing issues are to be expected. On multiple occasions, these guys have come to the rescue - quickly isolating and eliminating the issues. No one wants to have to call a plumber ever, but Master Rooter has earned our trust and loyalty. We won't call anyone else. I highly recommend this company. read more

I had a problem with our injector pump . Wow these people respond fast. Within an hour of sending out the request I got a phone call from Dustin and he said he was near my area and could stop by. He was such a kind person and a great technician. So helpful in explaining everything and he got down to business and fixed my problem within an hour. Thanks Dustin !!! read more

This business at first had me running the other way due to some scheduling mishaps. Jason, the manager or owner (not sure which)ended up calling me and apologizing for the scheduling issues. He also said he would be sure that the tech would be on time and arrive during the rescheduled appointment. Today Ryan came and was very punctual and was able to assist with my clogged bathroom sink drain. He was very courteous and helpful with explaining what caused the clog and also showed me how to clear it myself in the future which I appreciated. (I will probably still just call him again)I also talked to him about some future projects and he was also knowledgeable about how they could work with me on them. read more

I'm not typically one to write reviews, but I was compelled. From the moment I contacted Master Rooter until the day of job completion, I experienced a consistent degree of professionalism, truthfulness and responsiveness not often seen in this industry. When a plumbing fiasco happens, it's easy to get overwhelmed, but the team Master Rooter has put together speaks to its commitment to deliver a service that sets itself apart from the competition. It began with a backup in both my bathrooms and the laundry room. I reached out to Master Rooter and Donny Bailey was quick to arrive. Donny was obviously there to do a job, but his knowledge far exceeded the task at hand and the manner in which he carried himself and presented information instilled trust. After snaking the pipes to get me back up and running, he felt there was a bigger issue at play and so he said he'd come back to do a camera scoping. When scoped, it was clear there was a collapse in my sewer line (i.e. worse case scenario) so he walked me through the recommendation to replace it and spoke to what could be typically expected with regards to insurance coverage. His knowledge on plumbing seemed indisputable, but more importantly, the way in which he presented things was simple to grasp and made me feel confident things would go according to plan. Next step...breaking ground. When Ry Corral, the assigned Project Manager, came with his team, he was extremely professional, succinct, and layman in his explanation of scope and timing for completion; 4 days. Dustin Lange, the Master Foreman (i.e. team leader) on the job, was equally badass and professional. Over the next 4 days, he and his team replaced all the sewer lines under my house using technology that allowed for creating holes in just a few areas in the foundation vs. trenching the entire length. At the end of the 4th day, the line was replaced and the holes were closed up. In summary...and as strange as it may sound...dealing with Master Rooter has actually been a pleasure. I'm sure there are countless plumbing companies who could get the job done, but it's about the "how" that makes the difference. Master Rooter is technology forward-thinking, which is something else I really appreciate, but their approach to customer service is what truly sets them apart and I recommend them with confidence. read more

Call Master Rooter they'll give you a good price. They have a very professional team I was Very please with the work that James did.

Our toilet got clogged with chopped fruit (yes, fruit but that's a whole other story lol). We called Master Rooter and they said someone would arrive between 11am-1pm. They arrived at 11:10am and fixed our clogged toilet. Very fast and friendly service. I would definitely recommend them. read more

I had a clug issue for over a month, tried everything on our own and had no success until water started coming out in my tubs. Called Master rooter and Nicholas with another gentleman came in and in a few minutes fixed everything. Highly recommended read more

Bobby was able to clear my kitchen sink drain when every other plumber had failed. Others plumbers wanted to hydrojet the plumbing which would have costed $1k+. This company does things differently by going through the mainline instead of just snaking the sink drain (which isn't going to work for a harder clog). Great service and even better technician, thanks again Bobby read more

Nicholas took care of us! He assessed the situation we had with our slow drains and worked to get us taken care of in the most cost-effective way. Nicholas went above and beyond what I expected! Highly recommended! read more

Master rooter is great. A few months ago we had some issues with a shower backing up. They came quickly and scoped it. There were 2 things they could do, one was cheap, one wasn't. But they were super honest on us not needing the expensive fix for a few more years. We did the cheaper one and everything has been great. Just today I had a major issue with kitchen sink. Called them up, were here within 4 hours. Again, great price, no hassle, fixing the problem honestly. Happy to know I can call them for my plumbing issues! read more

Today I realized both of my bathroom sinks were not draining adequately. I found Master Rooter on yelp and asked for a quote. Jason got back to me very quickly and gave me the information to call for an appointment. Mike was very pleasant and helped to to schedule my service ASAP today as I have a Christmas party tonight. Dillon, the technician, arrived earlier than expected and did a great job. He was knowledgeable and kept me informed throughout the process. He also provided tips on what I can do in the future to avoid these issues. Dillon also made sure to clean up after his work which is always appreciated. Overall I am very pleased with my experience today and definitely will use the company again. read more

I had the best experience with this company and anyone I came in contact or communication with. I have to especially take time out to recognize one individual, his name is Vladimil he was extremely knowledgeable on so many levels. He took time to explain everything in detail, he was so friendly, and he kept his word as far as anything he said he needed to do or timeframes he would return. I was under the weather and he was patient with me, he even checked on me one day that he returned to see if I was feeling better. On a larger note, Vladimill worked so hard to get the job done day after day. When I think of stellar service, this was it! It is so hard finding great service like this, I am huge on customer service, it means everything to me. I did not want Vladimil to leave, I kept asking questions. The man with the great boots, high attention to detail, knowledgeable, friendly, and represented Master Rooter to the max, I will continue to post reviews and share with my family and friends about this experience. Thank you Master Rooter for the best service!! read more

Absolutely at the top of their game. Professional, cost effective and super knowledgeable. Plus, they are super nice. James was our technician and he was outstanding. They also observed covid protocols and were very cautious and clean with their work. Fantastic! read more

My husband and I were furious at the services their technician performed at our home. The technician looked like he didn't wanna be there, also like he didn't care, and did the job really fast and over charged us. And let me tell you when I called to complain, Danielle was very RUDE I honestly don't know how she has a job there. I would never let my employees talk to customers the way she did. I will not recommend or call Master Rooter for any future plumbing services. read more

We had an unexpected plumbing emergency and ended up needing to have all of the old plumbing in our 2500 sq ft house (built in 1954) replaced, including a new sewer line. Ry and Jason where beyond wonderful to work with. They were the first people we called and they put all of the wheels in motion. This was quite an undertaking but not a problem for Ry, Jason and their fantastic crew. They had the problems identified quickly, communicated efficiently and respectfully with our insurance company, had the work completed in under ten days, and left us feeling confident that our home is in far better shape now than before. We will absolutely use Master Rooter for any future needs--which will hopefully be minimal:). We would recommend them for projects big and small. read more

Performed a leak test, helped with hair-clogged drain, water quality testing and filter advice. They were prompt, professional and helpful. Parker was great. Would use again and highly recommend them. read more

In July of '21, I had Master Rooter in to do a boatload of work. The cost was $3000, which was HIGH (by about 3x), but I had to have the work done, and I could not find another plumber - I was desperate. The work took about 3x as long as he said it would take, but at least they stuck by the overinflated cost. Almost literally everything they did has had to be re-done, fixed, or at least tweaked.  That kid they sent should NOT be working any job, no matter how small, by himself. He needs to be apprenticed, not solo. Possibly plumbing just is not for him. I had to correct him several times. And tonight, at 4 am, the connections for the tub cut loose and flooded my bathroom. I was on it within 5 minutes - thankfully we were here, and it woke me up. If we had been out, it would have been disastrous. As it is, given the location of the problem, it is going to be a bear to fix. But maybe I can get the tub filler relocated to where it was supposed to be mounted in the process - he located it about 2" off from where it was clearly supposed to be. It would have been way easier to do it before the tub was there. I am NOT calling Master Rooter to fix this. Given the quality of the work, I have absolutely no faith in the quality of the fix. I will never use Master Rooter again, and I will specifically give them a thumbs down to anybody who asks me to recommend a plumber. read more

Our main sewer line backed up into our backyard. I called MasterRooter and James came in less than an hour. He was fast, professional, and answered all my questions with honesty and patience. He even set us up for a follow up service to help find out why we are having issues. Their prices were much more fair than the competition. I highly recommend using them for your plumbing issues. They gained a loyal customer today. read more

I was pleasantly surprised by their service the evening before Thanksgiving. We called for a plugged sink issue. I was shocked at the 39.00 charge. Wow. Thanks guys. And you made some quotes for future fixes that are without a doubt, reasonable. I want to say thanks to Jorge. And yes, you have my future business. read more

2 days before Thanksgiving our kitchen sink clogged up. I took off the P trap and realized the clog was under the drain under the house, so it needed a snake to clear the clog. I called Master Rooter and they promptly came out the next day. Brian Hall was the technician and he worked fearlessly trying to clear the line. Finally it broke loose. Brian was outstanding. And, the price was very low for all the time spent. Brian is an old school plumber with tons of knowledge and very professional. You just don't see that now days. I am so glad he was the one to work on our issues. Hi highly recommend Master Rooter for your plumbing needs. Very fair prices and professional from the phone call to the end of the job. Thank You. read more

Master Rooter team returned my calls quickly, showed up for their appointment at decent time, gave reasons lable quote, and most importantly provided high quality service. I will do business with them again. I will also recommend their services to others. read more

They replaced my main line and charged me $22000.00 for it. Their invoice bill says $15000.00, which was paid for then I checked my credit card balance to make sure it was at zero and saw there was another charge for 7000, so that totals $22,000.00. I have put in a dispute for the extra $7000.00 in charges that they were not entitled to. By the way they will run your credit for a credit card through Synchrony Financial and that is where they are free to make any charges. I called motor rooter first to try and resolved it and they denied it even though I have it written on my statement. They were not helpful. I also asked Ry Corral for a breakdown of my bill and he said he would send it, but never did. Then I called and asked the receptionist for the statement and she said she would send it, but never did. I see 5 stars for small jobs. Beware for the big jobs I feel screwed over and taking the time to get my money has been stressful. In other people's experience with getting their main line replaced the plumbers left the walls and floors the same or better than before they came, non-insurance jobs. For charging me 15K they could have also had a person to put my walls and floor back together. When they first came they said 3K to find out the problem and if additional work needed to be done they would charge more. Of course, I knew there would be additional work and so did he. It was kind of a bait and switch type deal. Jason the owner said he worked this house before, so I asked the previous owner if he ever got a quote from a Jason from a plumbing company and the previous owner to this home said yes and the quote he was given was 5k, but that was also when Jason worked for another plumbing company. This was my experience, I am still trying to get the breakdown for the costs and my unauthorized charge of $7,000.00 at this time. My main line is fixed but, at a very expensive price financially and emotionally. read more

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My kitchen sink backed up and I called American Home Shield and they sent out a plumber who said he couldnt fix it without going on the roof. I had a friend tell me that I should call Master Rooter because they guarantee to clear any clog for only 39 dollars. They came right away and removed the clog from under the sink very carefully even though i have small pipes from 1955. Dustin was very pleasant, knowledgeable and respectful! I will definitely use Master Rooter again. They even send a camera down for free to check out the condition of the pipes, if you would like to see them.! Their phone is 602-399-9464 read more

I used this company on 4/23/20 to rod out a clogged drain line from kitchen sinks. Their "$39 Drain Special" caught my eye on line so I called them first. They were here within 30 minutes (wow!) and the plumber, James, was professional, friendly and had the right equipment for the job. He had to rod that drain line all the way to the septic tank, it seems. He finished within a half hour and - to my surprise - the charge really was only $39.00! I highly recommend this company. I'll certainly use them again when needed. Thank you James and Master Rooter! read more

Unprofessional. They will try to sell you a bunch of stuff you dont need. They are the worst. Unskilled

Having a sewer break is really frightening. The expectation of astronomical cost (after calling around to lots of places) is even more frightening than the actual backup in your house. It was so scary that I was thinking about doing this more cheaply with the first plumber that came out to check out the problem. That plumber suggested I call Master Rooter! We worked with Master Rooter to be able to afford a warranteed TERRIFIC job. I actually did talk with 7 total people for this process and every one was SO kind, professional, and prompt that they began to develop my trust within the first 24 hours before we started. Then, within 5 hours of working with them at my home I was so thankful for their hard work ethic and doing exactly what they said they would do, that they have earned my trust enough for me to take time out of my day and refer these people to my friends and family. At the office, professionals calmly walked me through the financial side to help pay for this in portions and over time if necessary. They were fair and kind. At my home, Alex and Roman (both skilled plumbers) located the break with cameras and other high tech equipment, they let me watch and explained the entire thing. Then, George and John (also incredible plumber and assistant) dug over 6 feet down in compacted dirt, directly to the pipe, confirmed and located the break and tree roots, cleared the pipe and fixed it. Step by step, they walked me through the process and answered my concerns honestly and patiently the entire time. It was certainly worth the piece of mind I have now to know for certain that there are no more problems anywhere else, what to expect, how to care for my line. I have a 20 year warrantee, my yard is all put back together, and they went out of their way to help me put back the mess the other plumber made digging in the wrong place. These are A+++ people, Americas BEST most skillful people. Thank you SO much Master Rooter family!! Never going with anyone else!! read more

These people are a scam artist they lie so much they came out and told me I had a leak so I had a company called custom plumbing come out and they took care of the situation these guys just sat here and lie to me I would not advise to go with this company they cheated me out of a lot of money and I have was hard to get back read more

Master Rooter just completed faucet and drainage plumbing throughout my entire house. There attention to detail,keeping me informed,and fair pricing is unsurpassed. I would recommend Master Rooter. John S. Sibley read more

I DO NOT RECOMMEND Master Rooter ! I had shopped around with 4 different plumbing companies for some plumbing work I needed done. After careful consideration I chose to go with Master Rooter. I paid them $1050.00 to hydro jet all my lines to help determine what I needed to have done. The tech left and was supposed to send a quote for the repairs. For the next 3 weeks I texted the technician a number of times, emailed the office and called the office requesting that the quote be sent over so I could get scheduled for the repairs. 3 and a half weeks later my plumbing issue became urgent and I was forced to call out another company. After their free camera inspection they were able to verify the repairs that needed to be done and said they saw no evidence that Jetting was even done in the bathroom at all and that the laundry line looked like something had went through but didn't appear to have been jetted. I was able to get a quote from them within 15 minutes of him leaving my house and was able to get the repairs done the very next day. Master Rooter eventually sent their quote which was $1300 more than what I paid with the new company to fix my bathroom line and $3,900 more to fix my laundry line. Not happy with Master Rooter at all. The company I ended up using and highly recommend is Gorge Brazil! I can't speak highly enough of their customer service and professionalism. I wish I would have gone with them as my first choice and saved myself $1050! read more

BEWARE!!!! I purchased the $39 promotional clogged drain offer. The plumber, Jason, came out with his clog clearing machine. He took the blade off the the machine before using the devise to clean out the drain. This seemed odd to us. He put very little effort into cleaning out the drain before he pulled the device out of the drain. We tested the the sink to see if it would drain. It was still clogged. He said the next step is to purchase the hydrojetting service priced at $550. Yes that's right $550. I called our home warranty company and paid the $75 for the service call. The plumber that was sent out spent approximately 15 - 20 minutes and got the drain cleared. Do not fall for this bait and switch offer!! read more

I called this company around 8am I spoke with a woman whom I had to ask over and over again what was the estimate fee for coming out. She said they don't do estimates. My response was then what do you do she then said we come out and evaluate the issue I said so that's an estimate. The woman answering the phone asked what was the problem I said my toilet isn't flushing she said it would just be a $39 to unclog it. They scheduled a employee to come out between 10am and noon; he arrived right at 10am. We walked to the bathroom he turned on the sink and started at the toilet and said I'm going to check the drains outside but being that it's in a compact area I'm going to charge $125. I then explained to him that the woman on the phone said it would be the $39 to unclog the toilet and his rebuttal was yeah but they really don't know because they aren't able to see the issue. He went outside to check the drains then came back in to let me know he couldn't unclog the toilet from outside. I thanked him for coming and sent him on his way. This company should stop advertising the $39 and hire someone who is knowledgeable to explain pricing over the phone. With that being said we hot on Pinterest and poured boiling hot water down the toilet with a ample about of dawn dishwashing liquid and Shaboom the clog was instantly unclogged. read more

Parker did a spectacular job installing our new water heater and removing our old one..He even called when he was running a bit behind. We will use this company again for our plumbing needs! read more

We contacted Master Rooter as a first time customer and are extremely satisfied with the service we received. The dispatcher was courteous and scheduled us for same day. James arrived on time, provided a top notch professional service and was pleasant to work with. We will definitely call Master Rooter for any future plumbing issues - highly recommend! read more

TOTAL SCAM... Here 30 minutes and says he cannot get snake down the pipes 90 degree turn so he recommends someone else to burn you for 400 dollars and the job is still not complete... Dont waste your time,call a company that will get the snake down your pipes... isn't that what plumbers are trained to do read more

Had an issue with my water hose assembly in my backyard so I called Master Rooter and they sent a technician named James who provided excellent customer service and was able to fix my issue at a great rate. If you are having a plumbing emergency call Master Rooter, they won't let you down! read more

We recently had an easy home improvement project turn into a full panic. The water main didn't completely turn off so we turned to master Rooter . Vera dispatched the techs quickly. On arrival they were very polite and respectful and had protective face covers. They fixed our problem quickly and cleaned up afterwards. Highly recommend. read more

Alex was awesome! Unclogged our bathtub in a matter of minutes. He was super nice! Master Rooter gave us a great deal and we'll definitely be using them in the future. Thanks a bunch! read more

I was having a problem with a bathtub that was not draining properly. I called to set up an appointment late Sunday night, Mike was very helpful on the phone and was able to to send James out the next day to fix the issue. While James was at my house I also asked him about an issue I was having with my sink and he was able to diagnose the problem and also fix it the same visit. James was very professional, explained everything to me, and gave me a great price! I will definitely call Master Rooter again for any of my plumbing needs. read more

First off, I would like to thank the staff and the plumber who came out to help fix our plumbing issue. They were all respectful, helpful and most of all, professional. I would definitely recommend this company to others. You guys did a fantastic job and I would definitely use you guys again in the future. Thanks much!! read more

I needed a new water valve/ box for behind my refrigerator. I contacted Master Rooter and the representative Daniel was a pleasure to work with. She was able to get me scheduled next day. Terry and Dylan arrived on time and got straight to work replacing the box and valve. I now am able to enjoy my fridge dispenser and ice maker. Pricing was very reasonable and the service was worth every dollar. I will definitely be calling them next time I need plumbing services. read more