This was our first time ordering. I ordered through the app and picked delivery. I didn't know that they used DoorDash. My order was made fast. I was tracking it. It was picked up at 6 PM and was estimated to be at my house 10 to 15 minutes later. Which would be accurate, considering the distance to my house is to the location. My food was finally delivered 45 minutes later. It was no longer warm. Now I do understand that they use a third-party for this delivery, but that's still their responsibility if they do that. If I'm going to spend $50 for two pizzas, I would expect that I would get them warm when I live 10 minutes away. This also was on a Tuesday evening.
I did try and contact the delivery driver with the number that was provided but they did not respond until they were on my street and then just drop the pizza off on my porch even though they were supposed to hand it to me and they left.
I should also add that I called the pizza place when it still hadn't been delivered and they did seriously apologize and said that if it wasn't there in 10 minutes, they would either remake it for me to pick up or they would give me my money back. And then showed up five minutes later, but it was still 45 minutes total that it took from when it was picked up to get to my house. I ended up, heating it up a little in the air fryer and it was fine. We actually all thought the pizza was really good in our house. read more