Called them to tell them we were at Sams and they said the battery was good and we probably needed…read moreat new alternator. The car was having problems starting and we thought it needed a new battery. They said to bring it by so we said we would be there in 15 minutes. We got the car there at 3:00 PM on a Monday. They never looked at it. Tuesday come along and passes and they never looked at the car. Wednesday morning came and we told them we would come by and get the car. Luckily the car did start and we took it to a reputable mechanic who did look at Wednesday and said it simply needed a new battery. Car is fixed and back. This place lacks communication and should have said they were too busy to look at the car. The car is needed to get to work and back. Would not recommend for these reasons.

Scott and his crew are top notch. One of the best in town! They will take good care of you and your…read morevehicle!

Fantastic mechanics and service! I highly recommend Barnes. My first time there, I had a slow…read moretire leak. Terry and crew patched it up for a nominal fee. There was no pressure to purchase a new tire or anything else. I've been back for brakes and another tire issue. All were great experiences. They are always very courteous, friendly and professional.

I was traveling home to NH from Florida when my TPMS light came on. I stopped in hoping that they…read morecould help. Without hesitation they had me pull right in to the bay. They checked all the tires and sprayed everything down looking for leaks. Had a low tire they set pressures. Very friendly and helpful. Highly recommend

The lady at the front desk was sort of friendly…read more I had a slashed tire that I was 99% sure couldn't be patched. But doesn't hurt to ask right? So I sat there for over an hour just so they could tell me "yeah, can't be patched". Waste of my time. Then they took the plastic nozzle cap off the tire, and I had to ask for another one. Very weird. No tire rotation, nothing. Just slapped a new tire on the next time. It was super weird! Got the impression nobody wanted to be here (including me)

I am probably writing this review and it will blow in the wind. Firestone Corporate needs to set…read morestandards! I had an early appointment at 8:30am for an oil change. I do not have anyone to give me a ride, so I let them know I would be waiting. Walking in the door, there were 3 people at the counter looking at their screens. And the garage area was blasting with Rap Music full of fowl language. Very unprofessional to say the least. I made a comment to the front desk girl about how loud the music was and she stated that is how the technicians like it and it keeps them happy. Wow! This music was very offensive. And is there no consideration for the customer, who is paying for a service and providing payment to the employees. So, I said nothing more, tolerated it and sat down in a filthy lounge area. The cleanest chair was full of food, hair and pure nastiness. After thirty minutes, I had to get on a conference call with a customer. To be courteous to other 'victims' in the waiting area, I went outside. It was even worse. There was no escaping this lovely set up. I proceeded to walk down the side of the building to go towards the back, where I could have a phone conversation. As I walked down the side of the building, it was a pleasant journey stepping over discarded trash and even a few dirty diapers. Fast forward, I had been waiting 2 1/2 hours at this point. Asked the front desk person what was going on with my car as it was just sitting the rack. Waiting a while longer. All this time I was waiting, I had ask to be told they could not remove the oil pan plug and were afraid the pan would crack. I suggested a lubricant like WD40. She laughed it off. But, guess what, google it. That is an option to attempt. Needless to say after a 4 hour stay at the most unhappy and disgusting place. I did not get an oil change. Usually the customer care expectations start at the top of the food chain. Brunswick Firestone is apparently lacking good management and no one cares about service, whether it happens or not. Firestone Corporate, you really need to take a good look at this store. BTW - This use to be my go to place. What is the world happened? Zero stars would be more appropriate.

I was very pleased. I arrived needing an oil change at the last moment and they happily brought me…read moreright on in and took care of me. Cory checked everything even the filter behind my glove box and my engine filter. It needed changing really bad. They were really nice to talk to. They had good ole' southern hospitality. I love that they were all friendly. They worked very quickly and we're just very pleasant. He even let me know of a recall on my car, just in case I did not know about it. He also let me know of some recommendations. I was very grateful

The oil change took ten minutes. Everyone courteous, competent, and gave me the extra effort to…read morehelp (describing anything unusual they found, that sort of thing). Even threw in a free five minute car wash, which took 15 minutes. They lost the fifth star because no one was wearing a mask. I waited outside because a person inside who had a mask around her neck kept coughing - sounded wet - she see a doctor.

On August 23 at around 3:10 pm, we were returning to Michigan from Melbourne Florida northbound on…read moreI-95 between mile markers 30 and 31 in a very heavy rain when we heard a loud "pop" followed shortly by a "check tire pressure" indicator from the dashboard. We were able to immediately pull over to the far right of a very wide shoulder. Due to a fiasco in arranging for a tow truck to show up (not the towing company's fault - a problem with our insurance), I eventually changed the tire myself and drove to Mavis Tire Supply, LLC in Brunswick, GA arriving at 5:50 pm, only 10 minutes before closing time. After explaining our predicament to the lady at the counter, it seemed she was reluctant to write up a new order so late in the day. She asked Jayson, the manager on duty, what she should do. To my relief, he told her to "Write 'em up". So 10 minutes before closing and after a full day of work on a very hot August day, Mavis Tire of 600 Mall Boulevard, Brunswick, GA took care of us and got us back on the road in very little time. They even had the same tire Brand and size in stock and the price they charged was fair (I had just replaced all four tires on this vehicle about three months ago). A special thank you to Jayson for approving this job so late in the work day and to Ron, the man who did the actual tire mount and balancing. We were still in the parking lot well after closing time putting our spare back in place and repacking the car when Jayson and Ron on their way home noticed we were still there and asked if everything was okay. Jayson even gave us information on local hotels if we had decided to call it a day. These two men and this business deserve big credit for helping out a family in need over 1000 miles from home. Thank you again for being good people and a good business. Armando and Sherry D.

Completely lazy employees. I had a tire blow out on 95 and was told by the people on the phone that…read morethey could change my tire and had availability. But when I get there they say they were too busy however there was only one car being worked on and 2 people standing at the front desk for an hour. I would say don't get your car worked on here but I'm not even sure you can.

Brought my truck to get new tires and an oil change. I can't remember the name of the service…read moreadvisor who helped me out, but she was wonderful and very patient. She helped me make my tire decision and took her time to make sure i fully understood the warranty and rebate that came with my new tires. I utilized the overnight key drop and my vehicle was ready middle of the next day.

Service department inability to flash a ford body control module. I gave them 2 ford body control…read moremodules on 2 different occasions. Was charged 160 pet turn telling me I had a bad unit and showed me a Screencast "unable to communicate" for both unit. I bought a brand new unit from a ford dealership online. The unit was never opened. When I got to the dealership again I drop the unit when picking up the box and fell 2 feet and was told that it voided the warranty which was BS. Moving forward I decided to program the unit myself using FORSCAN. It cost me 12 dollars for the unit. I took one of the old units and try to program. I copied the old configuration file from the bad unit to the laptop running Forscan and than swapped out the old module and use the one ford said was bad. I reinitialized the pats system so the keys would start the car and would believe it started like magic I tried this on the second unit and within 20 minutes it worked again. I than tried the brand new unit and used the fa tory file from fordmotorcraft service using the vin number and you guessed it. It worked fine. I tried to ask Richard the sales manager why a non mechanical or certified technician can do this and as you would expect from any salesman I got just a lot of hot air. The conversation ended . So if anyone is reading this , I would be happy to help you for free anyway I can than to give your money away to this establishment when it comes to program a module. RX8FORSALE05@YAHOO.COM

This business keeps deleting my review. But, terrible customer service and service beware! Go to…read moreany other mechanic shop in Brunswick!

Dropped my car off for an oxygen sensor. Two days later my wife was called and told they ordered…read morethe wrong part. She was quoted $522 and she would be called the next morning. She was never called back so I called and was told my car was ready and it was now $675! I asked why and he said "do you want me to fix your car or what" I said can I speak to a manager he said he was the manager Terry Holmes. Terrible customer service! Same stock answer he gave me on google. They do not care about the customer period.

Got my oil changed today and the employees were super nice and helpful. I recommend this business…read more Quick, professional, and friendly.

Best experience ever. Fast, friendly and honest. Was in and out in about 5 minutes. Highly…read morerecommend.

Took the worst leaking 315k mile 6.7 powerstroke to Houston and his crew last month for a complete…read morereseal and then some. Took back possession of the truck and am nothing short of impressed by the quality of work done. Truck runs better than it did at 215k. Not a drip of anything other than ac condensation. Super pleased. Just got back from a 600 mile flawless round trip with 9500 behind her. Didn't skip a beat! Highly recommend Houston and the crew at Southern Diesel Performance!!

I had a AAA guy, who was obviously a friend of this place, recommend this shop and tow my car…read morethere. What a nightmare! There was no urgency on their part as they spent weeks working on my car to do about $800 of work. Then, all of a sudden, they called one morning out of the blue and woke me when I wasn't feeling well by arguing with my boyfriend. Southern Auto said that if I didn't pick up the car and pay that day, they were going to lock my car up in storage and charge me a daily fee. I've never encountered this type of aggressive behavior from someone servicing my vehicle. When I picked up the car, the part that props up the hood was suddenly missing/broken. Also, the lip of the top half of the timing belt cover was exposed. When we asked them to properly fit it, a mechanic went at it with a crowbar, which is not good. They also didn't do the oil change we asked for. We complained about our missing/broken part, and went to the Honda dealer to buy the part on our own dime. After much arguing, they agreed to install the part. I figured that I'd pick up the car the next day since it was getting to be late in the evening at this point. Despite the late hour, the shop insisted that I still pick up the car that night or, you guessed it...storage fees. It's threats, threats, threats with this place. I can't see very well late at night, and I was so upset by how rude and unprofessional everyone was that I ended up having an accident on my way home. This shop was so mean and rude to my entire family. They got us all worked up to the point that we were arguing with them and each other. The mechanic had the nerve to tell us that "he'd never work on another one of our vehicles." He's right about that!

Had an appointment for an oil change. Spent an hour shopping, returned to a completely abandoned…read moregarage. After tracking down someone found out the whole staff went to lunch at 4:30 before even starting my oil change. I asked to speak to a manager and he was on break also. Went to customer service and after 20 minutes got a manager who really had little to say. Called Walmart corporate to complain. I was promised a call back to follow up. Never got a call. Will never return here.