They are friendly and seem to offer great down to earth auto service. I recommend trying them out.read more

Located just at the end of Barrington Street, this mechanics shop is both easy to find and a good…read morechoice. We got our annual vehicle inspection done here just a couple weeks ago and, even though we weren't pleased with the results, were happy with who helped us. The inspection itself only took about an hour. That's from the time the car was dropped off to the time of the call saying it was ready. We were pretty impressed with the speediness of their business. Sadly, the car had too many problems with it and wasn't necessarily worth fixing. We really appreciated that, when phoned by a mechanic at Todds, we were told exactly what was wrong, approximately how much it would cost and how long it would take. What we truly appreciated was the mechanic telling us it probably wasn't worth to fix. Normally a mechanic will just do the work and take your money, no matter how necessary it was. So now we're in need of a new car, but at least we don't feel cheated by the person doing the inspection. We were satisfied with the result and service at Todds, but certainly not happy about needing a newer car.

I scheduled my vehicle for repair on a Monday. They changed it to Tuesday. I dropped it off and was…read moretold it would be ready by next Wednesday. I called on the following Tuesday and was informed that it would be another week due to an issue with parts. An issue I had no control over. I didn't appreciate not being kept up to date and I told the receptionist as much. I may have said it was bullshit practice not to keep a customer informed or something along those lines. I wasn't happy. Anyway, she was apparently offended and today, Thursday, the manager calls and gives me shit for being not nice. So to recap: 1-they told me when it would be ready 2-they knew that changed but didn't bother to tell me 3-I call to confirm pick up and THEN they tell me there's a delay 4-the manager then thinks it prudent to call and berate a customer and says he listened to the tape of the call and claims I hung up and swore at her - not so much, but whatever. I told him it's the lack of communication and the poor attitude that's the issue. Is it just me or should they have let me know what's going on? And according to the manager " you have a rental so it's no big deal" seems a bit off. Perhaps keep your customers informed of changes and don't piss them off by being stupid about it. I don't know about the quality of their work but their customer service leaves a lot to be desired. I'll review their work when I finally get my vehicle back.

We brought our car in for body work, they had to order parts then paint it. They did an awesome…read morejob, work done was excellent, cleaned the inside of the car before returning it. Kept to the original expected time frame as well. Price was very good compared to other quotes. Would highly recommend them. Very easy to deal with. Kathy M

My air conditioner quit on a really hot day and Yuille got it right in to check it. It was empty…read moreso they refilled it and I'm good. I was so happy to get it fixed right away. It was amazing they fit me in. Great people there. Would definitely go back.

Awesome service. Friendly people there…read more Worth the drive from Fall River. Having a shuttle service is a huge benefit even though we didn't need it.

Not sure what is going on with this place! New owners? New management? I have been going there for…read morea must be almost 20 years now with my cars and have been previously satisfied. Jim (the previous manager or owner) knew what customer service was and appreciated customer loyalty. Things have drastically changed! Just today I called looking to get on a hoist for an urgent but quick repair to refasten the heat shield to the underside of my car. The front half had fallen down and is acting like a plough and is about catch and completely rip off. Something that really couldn't wait, right?! I figured they could slip me in for the 5 minutes it would take to run a couple of screws in while I I waited. NOPE!! I called and spoke to a woman and told her the issue and that basically the car is not drivable without almost certain further immediate damage. When I suggested they might slip me in for this quick repair, she just about laughed. She went on to tell me that 10 DAYS from now is the first time they could possibly look at it and that they had 50 cars waiting. Huh? Not; " We happen to be super busy today but I'll see what I can do, OR try back later this afternoon OR I'll put you on a list for cancellations. Nothing. No effort to help. What's the point of being loyal to a garage when the one time I need something small done quickly they don't even try to help me? WTF I was extremely disappointed after all these years. I guess I'll have to go somewhere else. It appears their days of customer service are done and trying to jam through as many cars as possible is what's important. : (

On May 15, 2023, this repair shop, OK Tire at Lady Hammonds Rd., replaced a converter, charged me…read more$1,304.10 just for the part, plus costs for labors and supplies. With the invoice showing the code of the part, I was able to check by Googling the market price of the part - only to realize that the part is selling for $659.97 by Parts Avatar, delivered for free across Canada. So, the repair shop got an exorbitant 97% margin on the part! This is repair services where you make living largely on labor and expertise, not on parts you just order and pass their costs to customers, especially given the part's great availability in the whole country. Being in the business, the shop certainly can get an even lower price from its regular suppliers. The shop could have suggested to me to get the part delivered at a much lower cost to their shop to get installed; instead, they FOOLED a customer by HIDING such a possibility just to make UNJUSTIFIABLE money of $636 ! That is total lack of transparency, honesty, and customer care in best, and deceptive business practice in worst.

I had made calls around to other body shops for a quote on my car repair. Either was quoted…read more$1000-2000 more or couldn't get in for an appointment (for a quote!) within 3 weeks. Called Metro Collision, got a quote that day, and the car was repaired within 2 weeks. So happy with the finished product and the excellent customer service every step of the way.

While I can't imagine anyone would want to have to use a body shop, Metro makes it a very good…read moreexperience. Last month I had to take my car in due to a hit and run (I was the hittee). The staff there were very good at providing an estimate and walking me through the claims process, something that my insurance wasn't as good at. They also arranged my car rental and helped me take the car seats out of my car. They answered my questions quickly and had a real desire to help. The work was finished on time and my car looks like the accident never happened. It was a really great job all around and I wouldn't hesitate recommending them to others.

very frustrating to deal with, I've brought my car in a few times now and they can't meet their own…read moredeadlines ever, I'm extremely disappointed with the lack of communication and care when fixing vehicles. In the past 3 times I've used them they haven't been less than a week late on THEIR set deadlines. Even then they've returned the vehicle and requested a second visit EVERY TIME, absolutely terrible wouldn't recommend

I don't even know where to start! I have never been treated so bad by a mechanic shop!!! horrible…read morecommunication skills and lie after lie! They take on way too many vehicles then they can handle! Customer BEWARE if you don't plan on having your vehicle within the month then I would stay clear of this business!!!

This is our 3rd vehicle we bought/leased from you guys & I have NEVER had a bad experience with you…read moreguys. I've dealt with car dealerships in Montreal (8yrs) & Toronto (15yrs) & I can honestly say that Portland Street Honda is my absolute favorite. Also, your service department is as good as your sales department 100%. I love bringing our Honda vehicles to get serviced by your guys. Their always happy, upbeat & helpful.

Twelve years of being a loyal, happy customer and this time, was lured in with a promising email…read morethat did not deliver. "Trade in the keys with no gimmicks", was full of gimmicks. Put up my payments, told me to put windshield through insurance and told me I was getting a "smoking deal". I have emailed sales manager 2x and called with no response. I have now gone elsewhere. In the past, have sent customers to this location since I was so impressed. I was happy, til this unnecessary experience made me unhappy and feeling used.

Bought a brand new car here. Good sales experience. Awful service. Cannot balance brand new tires…read moreand rims. Had to return for re-balance. No apology. Have been getting exhaust fumes in my car since at least december. Dealership failed to properly diagnose at least 2 times. After my diagnosis proved the rear door is not sealing/closing all the way. They were about to work on the driver door when I dropped the car off. Still getting exhaust fumes inhaled by me/passengers every drive. Hybrid battery air intake is also inhaling the road salt, moisture, and cold air nearly directly into the hybrid air intake. The battery will be ruined and the car is worth nothing if moisture and salt is detected past the air intake filter. They will refuse to provide a loaner car even if you tell them you're very concerned about your pregnant wife inhaling these exhaust fumes too. They will not provide you a loaner car after they agree with you that the REAR door is not sealing properly. Currently freezing wet and salty air are entering the car as I write this review. Oregans Toyota Dartmouth has offered zero apologies. Toyota Dartmouth is only interested in your money. They do not care about your safety, health, or your vehicles health. They will face the consequences for ignoring my health concerns. They will be 100% responsible for any salt and moisture found past that hybrid battery air intake filter. This could cause my battery to fail at any time. The dealer will not disclose that they did anything to address the exhaust fume issue after spending a whole day of "diagnosing" the exhaust fume issue. They spent 3 hours with my car on idle, heat on full blast with ac and be excited to tell you that they didnt find any moisture afterwards. When you ask the manager how does this identify the exhaust fumes entering the car ? They will become pissy and rage at you for calling out that they wasted the whole day of diagnosis on something that wouldnt fix the problem. This is after telling them that their corolla hybrid (brand new) had much less wind noise then mine (same car mine just had more km). I told them this at 9am the same day of that service and they dont begin service till 930am. The manager said "you only told us that 6 hours ago". Yeah and you wasted all 6 of those hours on something you knew wouldnt solve the problem. So even after giving them the proper identification that its a wind intrusion problem, they will continue to waste time focusing on diagnosis they know will lead to nothing. Good sales team. Worst auto service in all of canada. My whole family drives Toyota. I love the car. I cannot feel safe driving the car and am reminded of the awful service every time I inhale exhaust fumes. Making me miss my 2014 Honda accord. That car had zero warranty problems for me. The added stress of having to deal with this dealership's service has made me lose all trust in this dealership. I have lost trust in the vehicle itself now that it has been poisoned by this awful service team. I am worried my hybrid battery will be damaged. I am worried I could pass out behind the wheel when I get smoked out with exhaust. If you want your car treated right. This is the last place I would take it for auto service.

I just bought a Rav4 Hybrid from Steve Collings at Dartmouth O'Regan's Toyota. He's the best car…read moresalesperson I have ever had, and I have known over a dozen. I recommend him and this dealership to everyone. He goes well beyond the normal in helping one get through the process of getting a car. Richard Langille