This place is absolutely incompetent and a beautiful facility will never make up for the treatment we have received from management on two sep occasions. Normally I am not one to write reviews as I love to give individuals benefit of the doubt. Upon arrival instead of a warm greeting my father is approached with an attitude as if we did not pay for their services. When explaining that we have paid we are forced to cancel our appointment are told we need to pick a different date to better accommodate them. Never in my life have we been treated so poorly on multiple accounts. And it is not until we ask for a manager or a name that we are told they will try to "fit us in" for an appointment we paid for. read more

Found this fabulous place on Groupon and I wasn't expecting much, but let me say I will be back! The staff were very pleasant and the facility was very clean. I was able to book a same day appointment and get a full body massage right away. My massage therapist made sure to meet all my needs and address concerns. Can't wait for my next appointment read more

So far so good. I like it better than massage envy and I can actually book appointments. The waiting room has tea and I enjoy the hydra massage lounge chair before or after a treatment. Good service. read more

This was very much needed! Everyone that I came across was amazing! Emmanuel at the front desk and cia ( I know I'm probably spelling her name wrong ) were the ones that helped the most and made everything so smooth! Super friendly, informative and made sure you were relaxed before and after your service. Water bed up front is def not like the gym lol And JESSICA... whew she's a pleasure. I truly enjoyed her massage session. She's a gem read more

I've tried most of the therapists that have worked at this location. Phones are a major issue. Most, if not all of my therapists had their personal phone in the room with them. How do I know this? I either saw it will my own eyes or heard it go off......multiple times. Most of the time they would apologize then break away from the massage to address their phone. I don't think they realize the optics of this nor do they see the blatant disrespect for their clients. I'm sure this isn't happening (at least I hope) but having their phone in the room is concerning.....they have a camera and a way to record you in the room. Overall the massages I have received have rarely addressed my areas of concern. I understand every therapist has their own style, however, I've never been to a massage establishment that all the therapists had the SAME style. I do not enjoy a knot repeatably being rammed over; I am pretty specific in that request since they all do it at this location but, it still happens. By the way, I am a massage therapist and I have NEVER been taught this technique, I am not sure why they all use this ineffective technique as it tends to make the client tense up defeating the purpose of the massage. Typically deep tissue techniques are slow and controlled as it allows the tissue to soften allowing you deeper into the tissue. I think most people think No Pain No gain......which is Not true in massage. read more

Super nice, relaxing spot! They're always on time and I leave feeling looser and more relaxed. It seems like they have something for everyone. Just let them know what you're looking for. Just wish it was closer to the Margaritaville/Sunset Walk area! read more

The wife purchase the BOGO deal in which we receive half off of our message. I was greeted and given a deep tissue message by Layla G. Definitely helped me out a lot, as I am constantly lifting heavy objects, working out and training my kids in sports. Would highly recommend her and commend her for how great I felt leaving. Nice establishment and receptionist was cool too. He provided great details in regard to pricing and different packages. read more

My husband and I have been members since they opened (almost two years?) always enjoy our service and the staff is great. Love that we can stop in whenever to use the Hydromassager. read more

I had an amazing deep tissue massage with Denroy! It was the best deep tissue massage I have ever had- he focused on the areas that I requested and I left feeling so much better than when I arrived. Can't wait to return. read more

If I could give this place 10 stars I would. This is my second massage here. My 1st was a BOGO deal I originally bought my fiancé for Christmas. Luckily he gave me the second one and that day I signed up for a membership. They are always able to accomodate me with my schedule. As a night shift nurse, my body is always tense, so a little self care is always beneficial. I'll forever ever come here and may even try a facial! read more

Really great experience! Spa is absolutely beautiful! Will definitely be back to try other services! My massage with Isis was FANTASTIC and she made sure I was comfortable throughout the whole process. The front desk girls were super helpful and the whole process was seamless! Very happy to support a new local business. read more

Just wanted to recognize Matt and his flexibility with scheduling a massage today. It means a lot to know that there are some businesses that are understanding and flexible during this holiday season. Thank you again and wishing you and MassageLuXe all the continued success! read more

When this location opened, I took part of a first time client special and my massage was overall okay. Some time had passed since my initial service so I received a voicemail offering me back for the same $49 special. The voicemail did not mention "limited time offer" or any instructions telling me I needed to call back within a certain number of days. Life is busy so 14 days later, I call back excited to take part of the $49 special. I was quickly rejected and given attitude by the receptionist who advised me it was only valid for 5 days. I politely reminded her that I was not told of any timeframe that this would only be valid and asked for reconsideration only to be quickly dismissed again. Since then, I have sent email to the location asking for them to honor the discounted welcome back offer since I was not properly advised. No reply. I was patient and waited a week for reply from management. So I sent the email again, letting them know this was my second attempt. Still no reply. Clearly this place doesn't care about doing right for their customers. I don't think I'm asking anything unreasonable-- I'm simply asking to take part of the offer THEY extended me in the first place. I'll happily take my business elsewhere to a company that respects me and will actually reply when I inquire. read more

We bought the intro rate to give this place a try. My husband had an ok massage. I later had a reasonable facial. The facial tech was really nice but the smell of the water/face cloths that were used was off putting. All of this might have been ok but I just had a surprising and uncompassionate experience after the hurricane. OCPS continues to be closed so without childcare, I had to cancel. I had wrongly assumed that massageluxe had continued to be closed due to hurricane so I didn't even think to call on Sunday. I had an appt this Monday morning at 9am - posted opening time. Since my appointment was for opening, I knew my call me would go to voicemail if I called too early. So when I got a reminder text at 7:06 a.m., I went ahead and gave them a call in the off chance that someone was there. Of course, there wasn't and I left a message with my very reasonable explanation. An employee soon called me back to inform me that he was going to have to charge me anyway because I called them the two hour window (7:10 vs 9:00). I understand that is policy, but we just had a hurricane and our lives have not returned to normal. I guess policy is policy, even in a disaster. I'm just super glad I did not become a member. If this is how they treat someone, they're trying to woo, I don't know how they would treat people already signed up. read more

back on fathersday i order a massage on line for $50.00 it took couple mounths be for i was able to go on augs 21 2023 i was able to go so i made apointment evrything was good before i left i was told it was $15.00 more i ask what for they told me that was the price i gone head and pay but it was wron for them to charge me more then what it was for at the time i just said what ever got thanking why they did this i took my wife few time there evrything was fine the staff that work there was fine just when i leave i was over charge for something i already pay for james m read more