Horrible service. I booked for an 8pm appointment and the old grouchy lady says she can't take me in because she didn't wanna take my Groupon of 25$. RIDICULOUS! Why do they have a promo if they aren't going to honor it? Bad business and very horrible costumer service. Lady can't even speak English and sucks as a manager at their job! Wouldn't recommend booking read more

Love this place! Great massages for a very reasonable price! I would definitely recommend trying it out!

Well I've been coming here for 10 years I never knew they didn't wipe down the tables after each person. They reuse everything ... when I say everything, everything that you wear and lay under is folded and reused for the next person . Smh if this is every massage place I'm done I just left and seen it for myself !! Face sheet was the only thing changed read more

Let me start by saying how excited I was to get a last minute couples massage with my hubby. This is the first time we've gotten one together and was hoping to find a place we can go to regularly. When I called to get pricing, a man answered the phone he quoted me $63 for a couples massage: 1 hour with hot stone. I thought wow this is a great deal and booked. Upon arriving we were greeted by a rude woman who I assume is the owner or manager. She told us it's $70 and we pay now. Umm okay wow. I told her I was told $63 on the phone and she rolled her eyes and said okay but you pay now. Fine.. although that red flag should have sent me and hubby running out the door. After an hour of an okay massage in the cold, which didn't shock me as I knew what the price was. It was time for us to go to the front.. We handed each lady $6, so a total of $12, which mind you is technically 20%. The nasty woman in the front proceeded to say it's not enough and we need to give $10 each. Excuse me? I said absolutely not and she said it was mandatory. My husband gave them the additional money as I walked out. We will NOT be going back. FYI: It had nothing to do with the $ amount as my husband and I are in service based industries as well. It's the rudeness and surprises. Just be up front with your customers when the book an appointment. So it's not a shock when they walk out. Also.. find a new person to greet customers. read more

Groupon for the win!! My partner is a hawk when it comes to catching good deals on Groupon. The other night she came across this deal of an hour long massage with hot stone and cupping for under $50...yes please! Of course she bought two. :-) We show up to our appointment and honestly from the outside looking in...it looks closed. VERY dark. But I guess that makes sense for the aesthetic. So we walk in and show the woman in front our Groupon code and she tells us to wait. This is a smaller location basically separated by curtains so be prepared to hear everything. They do pump in some light piano music throughout but you can still hear everything. Not that big a deal. We are taken back to our room and are told to lay down. First test for me...being that I am 6'8" and over 300lbs I always worry about the tables being strong enough. Good news...VERY strong. Soon as we had our clothes/items in the supplied baskets and told them we were ready...they jumped right to it so BE READY! There is no gentle walk on and intro conversation! These women come in...take care of business...get out. For some this can be off putting but I didn't mind at all. As for the massage itself it was fantastic, ESPECIALLY for the price! (Thank you Groupon). They had consistent pressure throughout all portions (massage, hot stone and cupping). The only negative we could find was back to what I said earlier...BE READY! They do not warn you between segments of the massage. So you will be getting massaged...she leaves for a second...and then BOOM, hot stones. Lol. As I said some parts of this massage were a little jarring. All that being said, in my opinion Groupon wins again. This is a no frills enjoyable massage that has some jarring moments of style change or body slaps. Will definitely be going back! read more

No Frills - Chinese beatdown massage. $35 for a full body hot stone massage with warm foot bath = great value. They give you a small towel/robe to undress. Private curtain dividers. No english. Clean. Expect to tip at least minimum $15. Remember to appreciate the service industry. Professional. Expect.... to hear the laundry going- at least you know they are washing the linens, a communication barrier - however signaling softer or more pressure is important to ensure your expectations are met, clacking sandals up and down the halls complementing the lovely instrumental music playing in the background. In any event been going here for years. P.s. I typically reserve the private couples room because I go with my daughter and it feels a little nicer. *additional cost but worth it. read more

Tonight I took my boyfriend for his first massage. It was s his birthday . The woman at the front desk was super rude and rushed us out after the Massage. Then before I could even get my Walker out she comes up and says to us "You owe for tip for 2 people. I had already pulled out cash for the massage ladies before hand, she made it so uncomfortable for us and it was really da dark inside the place. And I step outside for a moment to have a bit of spaced and light to see-while I dig in my purse for the tip and the rude lady follows me out and began yelling at me and people were looking and I was so embarrassed. So, we were ordered to pay now!, we didn't get the deep tissue massages that we paid for, we were rushed and yelled at when the massages were done and yelled at in the way out. Left totally stressed out and upset. Don't go there you will regret it if you do! read more

We just went here for a couples massage. I really like it my masseuse was very gentle and applied the right pressure. Her massage didn't feel rushed too and it was very relaxing. I think she was the short lady. I felt bad I didn't have more cash and was only able to give her $10. I will come back here for sure with appropriate tip. My boyfriend said his was too harsh. Overall it's good for the price. The front lady is a little rude and would really make you feel bad for tipping less than the recommended amount. read more

Massage One Spa - Massage Near Me - Westminster, California

Honestly the weakest and pointless massage I've ever had. Like 35 for body and feet massage and it felt like she oiled me and went back and forth with no variety or pressure. My brother paid extra for deep tissue and he also said they didn't even do it. He also said it was the worst massage he's had when he came out. Wasted a whole hour. read more

One of the best massages in Westminster They speak English . Actually have licenses take credit card for an additional dollar. read more

As a female customer, I wasn't informed or asked if I would be comfortable with a male massagist. The store sent assigned a male massagist who didn't say a word until almost at the end. We were facing down the whole time so we didn't know there was a male massagist. That shocked me and my friend because we both thought we had two female massagists. We told the owner we weren't comfortable without being told in front it was a male massagist. The owner was only transferring the responsibility to the male massagist and even called my friend oversensitive. The owner wasn't respectful or friendly to his customers. read more

Raymond The massage was especially good The massage is very good I like his massage very well. He can treat my shoulder pain Thank him very much read more

After getting a mediocre massage, my girlfriend and I tipped the ladies 20% ($12) but they stopped us from leaving and harassed us to pay an extra $8. They then pointed at their 'recommended' gratuity sign that said 30 min $10+ 1HR $15+ They would not let us leave till we paid. We paid the 'recommend' tip but we surely will not be coming back. I hope you all stay away as well. Believe all the other reviews about tipping. I don't know how this business can morally make money like this. If your massages were actually decent, people would pay the price for a massage. Instead, people buy a Groupon and think they are getting a good deal only to be harassed to pay extra after the massage. Sad. read more

The massage was ok but the price mysteriously gets up to 75$ for two people. They do not honor whatever special they have on their webpage or on the yelp page. When you've just driven to get a message what are you going to do at that point?!?! Your already there. So be warned! They will expect a tip afterwards as well. read more

I DON'T have an issue with the points people usually complain about this place: 1. They don't speak English at all: it's totally fine to me. I'm an immigrant myself and I support immigrant workers. 2. They chase after you for tips. I usually give a generous tips at Chinese massage places because the price is already cheap. At least I know the tips go directly to the techincians and not the owners. It's ok for them to expect tips. 3. Rude attitude at front desk: come on people, it's not a luxury place. You come here for a massage. Period. Don't expect to pay $20-$30 and be treated like a queen/king. So why 1 star? The massage itself was a total failure. I ended up with weird back pain now. I was totally fit and healthy before the massage. I told them the massage was not good but I gave $5 tips anyway. Of course they gave attitude and pointed at the board "minimum tips $10". To sum up: the whole 60-minute experience was a complete disaster. I don't even think they were licensed, or they didn't pay attention at all during massage training class.....my boyfriend gives me a better massage than those licensed masseurs read more

This place is by far the best massage I've had. We got the couples massage with the hot stone treatment. I go to Burke Williams monthly and won't be going back there as often since I've found this hidden gem. Pressure was on point and the hot stones with massage oil was amazing. There is a bit of a language barrier and tip is at least $15 but it's totally worth it for the massage treatment. Shot out to Wendy and Mary the massage therapists for such a wonderful experience!!! read more

Surprisingly, I actually really like this place! I called and made an appointment for 4 people. They were able to get us in without any issues. We got couple massages in a closed private room. Beds were pretty comfy and I love the silicone cover for the hole where you face down. I love that I don't have to request for a female therapist, bc they only have females working here. I've been here 2 so far and they definitely kept me going back for more! read more

My fiancé & I came in for a couples massage and it was so rushed and aggressive. It wasn't relaxing at all. I asked him how his massage was and he said he didn't feel much pressure since he's a bigger guy. We've been to other massages and this was by far the worst. At the end, the lady gave us shit because I only wanted to tip the girls $5 since it was a relaxing massage. A suggested tip is based on service and I have no issue tipping someone for a service that is great. In this situation.. it was by far the worst. I suggest pillows for under the knee to prevent back pain. read more

WORST MASSAGE PLACE EVER! First of all the receptionist was so rude for no reason. The massage was terrible, it wasn't even a massage, it was an oil/lotion rub! We did a couples massage and both the masseuse kept talking to each other the whole time!! I couldn't even relax and enjoy the "rub." They kept leaving the room to grab things, which took them a very long time. I also felt so uncomfortable at one point, the lady put my underwear all the way down and I felt so exposed, especially when the curtains weren't closed all the way!! Don't come here!!! It's cheap but it's not worth it. Don't waste your money like we did for a terrible service over all! read more

This place is great! It's clean, and no nonsense. The people are nice and always on time. Mind you no frills here- if you're expecting some sort of welcome and goodbye, this isint the place. But, man, come for a nice hot stone 90 minutes massage, and believe you me, all you ache would be gone. Make sure to tip well! read more

Horrible horrible service I called and made appointment for 2:00pm. A gentleman said yes and put me down for 2:00pm. I arrived at 2:00 and couldn't find the building, I called and the gentleman rudely responded and ask me to hang up so he can talk to other customer I finally found the place, walk-in and a lady ask me to seat down and wait for 20 mins because I am late... what the ???? I guess they don't need any more customer. I want to try this place since my friend referred me. But Sorry there's somewhere else deserve to have me. read more

Massage was 7/10 Front desk person 3/10 Facility: 1/10 You can hear everything and everyone in the facility. I heard the toilet flush during my massage. I wouldnt mind tipping these girls $15 as recommended but with how the front desk mentioned it - it deterred me. Also my massage person was talking to her partner throughout and was burping throughout my massage. Not the best. read more

The facility was clean and quiet, and my massage was 8/10. What really was disappointing was the receptionist at the front desk. I was surprised to find I had to pay for my service before even receiving it. You pay FIRST not after. She was rude and when I finished and requested to give a $10 tip (that's nearly 30% of my service), she tried arguing with me and said "No, $15!" Unfortunately I won't be back due to the front desk service which is disappointing because during my massage, I felt like I found my new go-to massage place. read more

I was skeptical reading the negative reviews but indeed, my experience was very good that I will start coming here more now. My friend brought me to this place for a little Christmas treat and it was so great. Everyone was very friendly. I don't know who did my massage but she was this younger lady. I liked my massages easy and she did such a good job that I felt asleep only half way in. The price is very cheap for both feet and body massage. Only $35 for over an hour long. This place might not be the greatest spa, but in terms of pricing, for sure no other spa can beat this place. Highly recommend you guys to try out at least one time. Also, PLEASE, PLEASE, and PLEASE tip your masseuse well. The massage price is already cheap and these ladies work very hard to earn a living. read more

I came here for the first time for a 1.5 hr massage and it was a great massage. I didn't give them instructions but the masseuse found the spots that needed it the most, and it felt great. I gave a $10 dollar tip and then they pointed to the sign that recommended a $20 tip for the 1.5 hr option, so I gave them a $20 but I want happy with the surprise. Overall, I enjoyed the massage but I wouldn't comeback. The manager was a bit rude pointing and giving me instructions like child also. read more

That was not a massage but a lotion/oil rub. The masseuse is somewhat tired or lazy. I have no clue! A lot of rubbing going on. She didn't hit any of my stiff muscles. She did back rub, shoulder rub, arm rub, leg rub, palm and foot rub. My goodness! I can do that on my own! She also rub a hot stone on my back which I like because I was freezing in there! She soaked my feet in warm water before she start rubbing them. She was sighing a lot too while rubbing me. It was not a pleasant, not relaxing at all. I am very disappointed and unsatisfied with the experience. There are massage therapy certificates on their wall, but I don't know if that's even legit because she doesn't know how to do a massage therapy. I will not coming back here. read more

The effort from these Asian women are A1! They hella be putting in the work. They made the experience as pleasing as possible. However, there one thing that they need to work on which is professionalism. They should not giggle or talk during the time of my massage session because that was disrupting my inner peace of enjoyment of my massage. Additionally, they shouldn't force you to tip after your session end. It's crazy because after I was going to give a tip. The masseuse rushed right next to me staring at me forcefully demanding for a tip. The pressure of her presence was definitely an existence force of demand. Overall, the massage was amazing! The effort of their massage made everything up! :) I asked for a deep tissue massage because I love getting the full force on my muscles/tissue that I end up getting marks on my forearm. I don't complain because that how I like it. read more

Massage One Spa - Deep tissue massage scratch lol - Massage Near Me - Westminster, California

My fiancé and I have been coming here for about three years. We've always ignored the typical complaints about this place. The front lady, the masseuse's hassling for you tips and the fact that sometimes the massage is cut short however we liked it in the three years. There was one time I missed the appointment I made the appointment. and I wrote down the wrong date. The guy text me saying that I missed the day. I apologize and it just became a texting war back-and-forth my fiancé and I decided to ignore it because we like the place last night we had an appointment for a couples massage in the morning the day of the appointment my fiancé suffered a stroke and we were in the hospital all day and night. Of course my mind was not on our couples massage appointment but when I saw the call from the place come in I remembered, and I felt bad. The guy then proceeded to text me saying that I missed the appointment and saying that I was untrustworthy of keeping appointments and that I was not allowed to make any and next time I should just walk in, I decided to ignore it, but then I didn't want to tell him what had happened. I told him about the stroke and the guy did not reply. Anything back. I am also business owner and I completely understand that when clients do not cancel, it can be become frustrating but that's part of the business. You should always treat customers with compassion, especially if they give you a legitimate reason I will not be going to this place anymore. I recommend that anybody who wants to go here think twice about it because a place that has no heart or compassion for its clients is not a place that deserves your money read more

Don't ever come to this massage place. I have been coming for years and the service has just gotten worse and worse. There was a dead cockroach on my mom's pillowcase and we didn't notice it until we got up to change and leave. Yes! A dead cockroach!! We will never be back!!! read more

Massage One Spa - Dead cockroach on our bed - Massage Near Me - Westminster, California

Never have I ever had such a bad massage till I came here last Saturday afternoon. The masseuses chat back and forth when your trying to zen out. They switched my masseuse durning my session and it went from mediocre to bad. New gal just karate chopped my front side after spending way too long on a break. read more

Let me start by saying I'm giving them two stars because the first time was absolutely immaculate...went for a couples massage and we absolutely loved it. Went back yesterday & it was the total opposite experience the lady who massaged me was acting as if my waist beads (that don't come off) were such a problem she kept huffing and puffing when you should get to them...literally felt like my 11 yr old was massaging me. Of course we chose the the hot stone option...the stones weren't even hot neither were the "hot towels" this massage felt like there was no effort then on the exit the front desk lady was like "umm tip for two people you need to pay tip for two" PLEEAASEEEE the audacity of you to try to punk me into tipping...mind you i love tipping ima over tipper but tuh the service didn't call for a tip. I felt bullied i will not be returning ! read more

I was a bit worried after seeing the reviews, but we had a very good experience! The couples massage was solid, just the right amount of pressure. My biggest worry was being hassled on the tip, but we didn't have to deal with that. We tipped the recommended $15, but I may consider tipping $20 next time if the quality is consistent. read more

AVOID THIS PLACE LIKE THE PLAGUE! There's a reason this place is so cheap on Groupon. They had the audacity to demand $10 tip for one of the worst massages we've ever had. We refused and told them the massage was not good and left. We got a couples massage through Groupon. The regular price in store is $70 for the couples massage so the standard 20% tip would $7. I tipped $7 because my masseuse was decent, but he didn't get my knots and it felt like he was just rubbing in oil the whole time. If he was good, I would have definitely tipped $10. My boyfriend tipped $6 because his lady was literally the worst. She barely used any pressure and every time she thought he fell asleep she would slack off even more so he had to keep moving so she wouldn't slack off. We didn't get any of their names, but the lady was a short chubby Chinese lady. What also annoyed me was that I specifically requested two female masseuses when I called to make the reservation and I got a male masseuse. You have to undress here and they put a towel over you but it's still weird getting a male masseuse when my boyfriend got a female masseuse. read more

Beware...Horrible place. My 67 year old friend was accosted by her masseuse. She had never been there before and she didn't know her masseuse would be standing outside the room like the gestapo waiting for her tip. She had left her tip on the massage table. She proceeded to the lobby when her masseuse grabbed her from behind and held her in a shoulder lock while dragon lady at the counter yelled at her that you need to tip. Where is your tip??? You can't leave until you tip!!! My masseuse was standing on the other side of her, and they were preventing her from leaving. She told them the tip was on the table so the girl released her. We were both shocked and outraged other this type of treatment. Tipping is customary is not mandatory. She shouldn't have even left a tip. She was very displeased with her massage. At one point they switched masseuses on her partway through the massage. The masseuse left the room for a really long time. She said it was the worst massage she had ever received and was sorry she tipped. We have contacted Westminster police department to file a complaint. I wouldn't even give a one star, but they make you give a star before you can save your post. read more

Love this place. Been going for years. Consistent & awesome. Great prices. Make sure to get the couples room for your massage if bringing someone special. read more

My friends took me here for my bday and supposedly the massage was head to feet. They didn't even give us a neck or head massage. My friend paid for my massage so couldn't complain. So after massage, I went to the bathroom came out and had three masseuse standing outside the door attacking me. The short curly hair lady yelled at me telling me I owe more money. I had no idea what was going on. She demanded $15 more per person. Still had no idea why. I guess they wanted more tip $. She could've asked nicely but she had a mean rude look and yelled at me. Is this how you treat your clients. I did enjoy the hot pebbles and planned to come back but now I am 1000% not going to and do not recommend coming here. Horrible service and unprofessional. My friend only wanted feet massage for $25. The lady in the front said NO, only full service. A customer after us wanted 90 mins service, the lady said NO, only 60 mins. Why the hell do you have a sign with a list of service and pricings. I can report this to the Business Bureau for false advertisement. Seriously, DO NOT COME HERE UNLESS YOU WANT THEM TO RUIN YOUR DAY. My friend said her lady was weak and honestly, my back still hurts especially my shoulders. She only focused on my butt and fingered my... and then, the two were talking and laughing while massaging my friend and I. Almost ruined my Birthday. read more

The receptionist ( which I think is also the owner) did not speak much english. She was rude and rushed it through the process, made it feel uncomfortable. she was like " clothes off, quickly". The massager were nicer, but they didnt apply enough pressure. We tipped them 15 total for a 1 hour couple massage ( 63 value). the receptionist told me i have to tip at least 20. that was ridiculous, they weren't upfront about it. read more

For everybody complaining about the massage, most of the massage places in this area are CHEAP. Most of the time you get what it's worth. It's not the greatest massage, but still helps you relax. However, this place charged For $50 couples massage (plus $20 tip so $70), it's not the cheapest in the area and it's also not the greatest. Here are some negatives: You can't expect customers in the lobby to be quiet when ALL the workers are talking to each other loudly. Very very disappointed in such a trivial thing. Also, we went around 8pm, and they were running washers and dryers! Imagine hearing that while getting a massage. Also, my girlfriend likes when they release knots. She said she felt like it was just rubbing oil on her. I've been to plenty of massages in the area, and while this one was okay, there are other cheaper ones that are waaaaay better. Probably won't come back read more

I probably spoil myself with massages way too often. And I probably come here too often. This place use to be better and cheaper at $15 but now they charge $18, which isn't too bad. However, their service has been lacking. Lately when I come here I feel a little rush. The masseuse also can be chatty and they expect a large tip. More than they deserve. I only come here because it is nearby for a quick fix. read more

Massage One Spa - Best Asian massage - Massage Near Me - Westminster, California

Garbage. Rudest employees. No COVID precautions. Lady at the front is more security than a clerk. Third party scheduler you have to call is the ring-leader. read more