I just got a massage here today and loved it. They were very nice. The place was clean and relaxing. I loved their questionnaire that allows me to be really specific with what I want from the service and they actually follow it! Nikki was my massage therapist and she was amazing. She listened to my requests and the massage felt great! I also loved that she let me enjoy the peaceful and relaxing massage without trying to make conversation. I hate to be rude to therapists when they chat during a massage, but it was not even an issue here and for that I was very thankful. A great massage, easy to book, and great price. Definitely will be going back to Nikki! read more

Ok. Receptionist was nice. Interior room was chilly. Massage room was a nice 75 degrees. My therapist gave me a 50 minute massage with just the right amount of medium pressure on the back. However on my legs (calfs and hamstrings) the pressure was almost non existant. And when i turned over and the front of my legs were addressed, she didnt go above the knee... sorta felt jipped.... but my foot massage was devine. Overall a nice plesant professional average massage. Kudos.... i got to keep the leftover aroma therapy lotion. read more

Massage Envy - Ready to experience Massage Envy for the first time! - Massage Near Me - Cherry Hill, New Jersey

I went in thinking it would be average but the massage was really good. Everyone was extremely friendly.

Professional, Covid aware and friendly service. My husband & I just left and we loved our massages and foot scrubs! Definitely will come back. Therapist's were thorough and we'll trained! Thank you! Thanks from Eli & Kev! read more

The massage there was sub par and my masseuse didn't even give me the full Amount of time last visit. The woman Valerie was extremely rude and continued to want to antagonize me Until I became So Frustrated and used profanity. I was embarrassed at myself but asked her politely to stop being snide and continued with a embarrassing tone and terrible customer service. I even asked for the owner or regional manager and was advised that he will only push you back to me. Wow, so unprofessional and rude. I would NEVER recommend this place to anyone. I'll take my subscription elsewhere. I had 14 sessions or over $1,000 of sessions and they only wanted to let me transfer 4 at a cost. Do they realize we had a pandemic and lockdown??? When asked to have it all waived (only $40- total instead of $20)she snickered and said that won't happen we already waived $20. OMG! Really... BEWARE-stay away! They hardly ever have openings anyway. Booked weeks out at a time. Stay away!!! read more

They have really good customer service. It was great. My first ever massage was with Andrea and she was really good. The second time I went I had someone else, but she wasn't as good. Overall I always enjoy my time at Envy Spa, it's a great time to relax and focus on yourself. You'll come out feeling relieved. read more

I called at 6:30 last night and no one answered. I left a message asking for an appointment today, and it is now 12:00 and no one has called me back. I assume they have no open appointments, but to simply ignore a potential new customers phone call for over 12 hours just seems like really bad business. I guess I'll be finding myself a new massage parlor. read more

Went here after (during) a month of traveling - on a business trip - which had left my shoulders and neck quite sore. I was so excited to see there was a Massage Envy nearby (I've been a member for many years now) and I booked a deep tissue appointment for the next day. My therapist was Mick, who the front desk person recommended as their deep tissue specialist. I asked her to focus on upper body, particualrly neck and shoulders...and my goodness the experience was divine. In, of course, the good-painful deep tissue way! I left feeling so much more relaxed and loose in my shoulder and neck muscles! All the pain and stress, the deep knots, were SOOOOOO much better. I can't even tell you. One of the best massages I've ever had and I've had quite a few. If you're in the area and like deep tissue, I recommend you try Mick. I'm glad I had the opportunity to! read more

My wife scheduled me a massage and paid for it in full using her rewards ,,when i went to get the scheduled massage the manager told me i was canceled because i did not respond to the confirmation text and then stated that that they had sent sent me two texts to confirm,,i recieved niether of the text messages so i left disappointed ,,so my wife who scheduled my massage went in and asked what had happened and the manager told her same thing,,so after she came and told me i went back in and asked the manager what # they text and low and behold they text the WRONG # ,,she told me that she had no one to do the massage that they had filled my slot but i could come back on another day and get a massage on the house which i refused and left and will never go back... read more

VERY disappointed with the hospitality at this location. The manager is ruder than rude. She made the appointment on the wrong date, refused to admit her mistake, and charged me for 100% of the massage that was missed. Not to mention she tried to make me feel bad and told me I should still tip the therapist?! I will never use their services again read more

Everything is clean and the front desk and massage therapists are friendly. I always feel comfortable and welcome. I have tried a few different massage therapists and they are all very good about making sure they know what I want and checking in to make sure the pressure is correct. read more

Their facial sucks had it got a while . Less than 20 min and it wasn't worth the money I paid

May 12, 2017. I didn't even have a chance to get a massage yet to be greeted by a rude receptionist. Right now I'm so upset I'm sitting in my car our front writing a review. And I never write reviews. I'm currently pregnant and my body is really tense with all sorts of aches. I walk in asking if there was a menu with the services that message envy offers. She turns around grabs one and hands it to me. I'm looking at this menu confused because it only shows time length and the price. I standing there telling her "so I'm looking at this and I don't understand it" she replies back with "what Don't you understand one side is message the other is facial" This point I already wanted to walk out but wanted to give it a chance. Hello like NO duh I can read. I then looked at this young lady and said "I see that what I meant is there's no types of messages? I only see prices and time length. Right now I just know my body is tense and that I would like to know what massages you guys offer" she looks at me and continues to explain that they don't have a certain message since everyone is different and it's customized to each person needs. All while she was saying this to me she said with an attitude. I came in to be relaxed not to deal with a rude receptionist. While walking into massage places you want to feel warm and welcomed not having to express your needs to a cold tone rude person. Honestly if you're going to pay for such services take your money down the road to hand and stone. They are more welcoming. read more

Those precious minutes I book in Massage Envy represent for me a time that I pamper my self. It's kind of pressing a reset button to calm myself and dedicate mindful and meaningful time for me. As a result I'll be later on more productive in whatever I'm doing it. TAC read more

I want to give the Manager and owner at Massage Envy a shout out because after my first review, they called me and apologized, refunded my money and invited me to return at the introductory rate. I appreciate the fact that they made an effort to accommodate me. I haven't decided whether I will go back, but I can say that they were interested in making it up to me. Thank you. read more

Deplorable experience today! This was my 2nd & final visit to this location, as it only seems to cater to the snobbish, bigoted & bourgeois clientele! Daniel's (the front desk girl) client service skills are pathetic. She called me a couple hours before my visit to say Im going to have to pay $100 for a $40 massage b/c Ive been there once before (What a lie. Where in the policy is this written? In the finest of print Im sure.) I told her that this massage was given as a "gift" & that it was prepaid. After rudely harassing me with off-base, dim-witted questions about my previous visit, I soon grew tired of her, asked her name & swiftly ended the call. When I arrived, the gleeful & engaging attention she was paying to another client abruptly switched to a mad dash to get me to the back (mind you, the most I said over the phone was to ask questions & end the call). The exception to my first visit was that Beverly was my therapist and she did a wonderful job! Im 6'5" & muscular so I need a therapist with seasoned hands, which she indeed has. So if you are forced to visit this place, ask for Beverly b/c she knows her stuff. Todays therapist caused me to have flashbacks to the time I had chickenpox scabs healing all over my back & the feeling of when I had to put my shirt on/take it off...ill! Short, obese w/ small scaly hands...the thought of her touching me causes me to cringe in disgust. Early 60's, hunched over...I dont mean to be harsh, but this lady is NOT who one would envision coming down the hallway at a spa! She probably felt similar feelings, as it seemed she barely wanted to touch my hand to introduce herself (can anybody say "redneck"?). This was the first time since I started getting massages (4 yrs) that I couldn't wait until the time was over! Seriously. read more

My wife and I had a couples massage here yesterday and it was great! Both therapists listened to the kind of massage we were hoping for and delivered exactly that. Upon checkout, the front desk was not pushy, either. We would definitely go back to this location! Much better than some of the other membership-based spa businesses in the area. read more

Hello, I have had some issues here. I booked a massage and foot scrub and did not receive the foot scrub, so they invited me to come back at the introductory rate. 2nd time around , although the massage was terrific, the foot scrub took up 5-6 minutes from my 50 minute massage. also, I then booked a massage with my husband with the same therapist and the front desk switched him to another therapist without telling him. he was unimpressed. I am so disappointed as i really wanted him to have my therapist. it was the whole reason i made the appointment for him. read more

Just went in today to get a 60 min massage by Andie. She was amazing!! Made me feel so relaxed and gave me a wonderful service!!!

Tried to buy a gift card for my mom and the people weren't helpful. Usually have good luck with a Massage Envy chain, just not this location. read more

Great customer service. I love deep tissue and most of their therapists have really good experience in that area. I give them one star less because it's not really 60 mins. More like 50. Wish they would make it a full hour and then I'll give them 5 stars. read more

I totally love this place! I was diagnosed with scoliosis as an adult and was advised to have frequent massages to help with the pain. That could get costly but my membership at ME has been a God-send. I have visited many other ME sites and spas around the country but I have to say ME Cherry Hill is the absolute best! My usual therapist is John and he is very knowledgeable and attentive. When John isn't available, the front staff have made excellent recommendations based on my needs and I have NEVER been disappointed. I have never had a bad experience here and I can't wait to visit again! read more

First time at Massage Envy and I got exactly what I asked for. I suffer from bursitis and the staff recommended Julie. she is so awesome. I first wanted a trigger point massage but I will have to work up to that. She is so knowledgeable and helped me breathe through it. I am so happy that I bought a membership. She truly is a holistic practioner and is a God send to me. read more

I came in for a facial with Andrea. She was amazing! I found out she also does deep tissue massages. I will definitely be back to see her for that! read more

I've been a member of massage envy for nearly 8 years, and I've been to over 20 locations. The staff here is excellent from the front desk to the therapist. read more

I had a wonderful massage there this weekend. Just what I needed to relieve my stress. Everything was clean and professional. Will go back.

This place used to be the Best Message parlor in town at a low rate. I have been a member for many years and when Cherry Hill opened I was very impressed with the customer service. Now when I go in everyone seems to busy. I understand that they have grown and are gettin busier. But they are no longer work the extra gas miliage!! They staff is very young and unprofessional. I have even spoken to a couple Therapists in there are are complaining about the place DURING THERE SERVICE!! I reallty think it has to do with the young immature people they have in there. I will remain nameless for the sake of this person's job! It is pretty too look at! but it seems to be a high turn over and the energy isnt the same as then I first whent Also tryin to use your prepaids in another location is a rip off! ande NO ONE seems to kno the procedure for this mess read more

I really like the service here. They always run on time. The masseuse's are great. I like most of them. Check them out . read more

third time and I thought this was going to be my new regular center to visit. Why is it getting worse as it grows? New management? Do they switch them around from locations?? My first time there was so great! What happend? differant owner because its a spa now and they do facials??? SOOO FRUSTRATED!! Frontdesk was snippy from the get go. Yes, They were busy but it was a very rude way to set the tone. When I spoke with Manager she didnt have the answer for anything. I had to call my home center when I left to get simple answers and find out the stuff she did say was wrong. The Massage was good. Although my time got cut short. When I left I spoke with a girl just to let hr know and she argued with me and told me I was wrong that she was timing it! I wasnt trying to get money back or anything I just wanted to make someone aware, boy did that backfire. I was pretty much called a liar infront of other customers. also when I was leaving I walked down the hall and happend to see folded sheets on the floor! I Hope they werent going on the bed! Dont get the room near the breakroom! Unless you want to hear about the therapists personal relationships! I know thats a lot of negative but I will state the positives Great location! Beautiful and relaxing decor clean bathroom! The therapist was good and had a great personality They use Murad I would go see that Therapist again but unfortunatly the frontdesk ruined a posible client for her. If you are going. know that your massage is NOT 1 hour! It is supposed to be 50 minutes. Although I got a 42 minute one! Im bummed because I love the area and looked forward to my massages and wanted that to be my monthly alone time i get! place to go for a massage and shop ! read more

Came in on a Sunday (4/9/2017) to receive a 60-minute massage for both me and my mother and the experience was WONDERFUL. Although neither of us are members, the staff was kind enough to squeeze the two of us in on the weekend. We walked in and were kindly greeted by three lovely ladies at the front desk, who then asked us to fill out some quick paperwork about our medical history and massage preferences. After filling out the questionnaire, we were quickly lead to the tranquility room where we waited less than 5 minutes for both our masseuses. My masseuse Nikki was extremely pleasant and exceeded my expectations, especially since this was my first massage ever. She asked during the massage if pressured needed to be adjusted and cooled the temperature of the massage bed to my liking as well. She made sure to focus on the tension in my back since I listed it as one of my problem areas. My mother too loved her massage and had no complaints, which surprised me because she can sometimes be a hard person to please. I'm still debating about signing up for a membership because $780/a year is a steep price for only massages but I'll definitely be returning back again because of Miss Nikki. Thank you Cherry Hill Massage Envy! read more

Had a massage with John. He was so great. Very accommodating to my needs and receptive during the massage. My experience at Massage Envy was top notch! read more

Nice spa,very clean and everyone is pleasant to be around.Very helpful and willing to answer any questions you may have.My massage was wonderful and I would go again for sure!! read more

This place used to be so much better than it is now. I don't know if it went under new management or just decided it was better to be difficult but they have a new policy that states someone underage (even if they are 17) has to have an adult in the room for the ENTIRE MASSAGE. They neglected to tell us that this was a rule until we arrived at the store and had already paid in advance. read more