I visited this massage location in Redlands on Colton Street on May 31st around 7:30 p.m., hoping…read moreto relieve some lower back pain. The receptionist was kind, and after a brief discussion, I chose a one-hour deep tissue massage. Unfortunately, the experience was terrible. The therapist used excessive pressure, which made my pain worse, and she placed hot stones on my back without checking the temperature, causing a burn. I tried to express my discomfort, but she didn't understand English, so I couldn't stop her.
After the session, I spoke with an older gentleman at the front desk. Once I paid, he asked if I would leave a tip. I declined, and he became outraged. I told him that a tip is optional, not mandatory, and that the reason I wasn't leaving a tip was because the massage was horrible, and the service was poor. He didn't like my response; he told me I was the worst type of person, that my kind of people were horrible, and he launched into a series of racist insults, disparaging Mexico and Mexican people, calling us the worst. He refused to return my card, even though it was rightfully mine. When I threatened to call the police, he doubled down, asking invasive questions about my citizenship, all while continuing to disparage Mexico. Only when I started recording him did he backpedal, claiming he had no issue with Mexicans. Eventually, another staff member, presumably the owner, stepped in, calmed him down, and gave me my card. This was a deeply distressing experience, and I strongly urge others to stay away from this business. Everyone deserves respect, and this establishment failed on every level.
