This place would be great - if they were ever open. Third…read moretime this summer we scooted over here on our way to the beach, only to sit and wait and have no one show up. Annoying.

The best bait shop I've used. Great worms, live eels, and a great selection of lures. The owner is…read morefriendly and helpful. Highly recommended

Dealing with Tom the owner was fine at first I ended up selling my boat two months into the season…read moreand the slip was paid for in full for the season Are you there was going to get another boat or sublease it with Tom's approval and I talk to him about this before anyways every time I go to the marina I would see somebody parked in my spot and I talked to Tom about it if he needed the spot he could use it just reimburse me some of the money he told me he would look at the paperwork and call me back three weeks later I called them no answer so he's renting it out on a spot that I paid in full

Been Keeping my boat there for years. love the rack service. I dont worry about the boat, bottom…read morepaint, cleaned everytime brought in and out. Ice on site, friendly environment.

Outstanding Customer Service -- Saved Christmas!…read more I cannot say enough great things about Tomo's Tackle and their incredible customer service. We ordered a fishing rod for our son for Christmas--he's a teenager who absolutely loves fishing and spent weeks researching the exact rod he wanted. Unfortunately, the rod arrived damaged due to shipping, and we were heartbroken. From the moment I reached out, Tomo's Tackle was responsive, kind, and incredibly accommodating. They immediately reviewed the photos, offered a full store credit, walked us through comparable options, and even went the extra mile to order the exact same rod from their supplier when it wasn't in stock--at no additional cost to us. They were patient, communicative, and genuinely cared about making things right. Thanks to their efforts, our son will still be getting the rod he worked so hard to pick out, and that truly meant the world to us. They didn't just fix a problem--they saved Christmas for a fishing-obsessed kid and a very grateful parent. If you're looking for a tackle shop that stands behind their products and treats customers like family, Tomo's Tackle is it. We will absolutely be repeat customers and happily recommend them to anyone. Thank you again, Tomo's Tackle!

Ordered a Triple cross rod and it got lost during transit! They refunded my money back with no…read morehassle and asked me if the rod ever does make it to my location in the future may you please call us and let us know. I told them no problem and I'll pay for it when it comes in. It took a month and finally the rod made it! I called and paid for it Our transaction was based on trust and I appreciated that they would've accepted the lost to satisfy a customer! This is a great business ran by trust worthy people! Took the rod out today and landed a fish Super stoked! Mahalo tomo'sTackle

My wife and I took a sunset cruise yesterday evening on the Thomas Lannon. What a great experience…read moreon a beautiful sailboat. Captain was very friendly knowledgeable explained everything and the two mates were the same. Very good office Support also. By mistake I ordered my tickets for the wrong Tuesday so I called the office and spoke with the owner/captain who changed everything immediately and probably within a minute. I had a new reservation sent via email. Great customer care. Would do it again and recommend it to others as we already have .

We were looking to charter or rent a sailboat to sail the Cape Ann harbor and coast…read more We found Schooner Thomas A Lannon. For a low cost, we were able to buy tickets for a 2 hour midafternoon cruise on a large beautiful sailing vessel, a 4 sail schooner. It was easy to find them at Gloucester harbour, parking was a breeze, boarding the boat no problem. The crew was kind and courteous and experienced. We got out of port under engine power, but then the sails came up, with help from all parties who wanted to volunteer. Once they were up, we were off, doing a brisk 14 knots and making turns and changes of course as needed. The cruise was wonderful. You could see everything on the coasts and on the ocean, it was a sunny day, and a sailing breeze greeted us the entire voyage. It was sublime. The voyage finally ended (all too soon) and one of the crew took time to get some merchandise for my wife for our kids. So nice! Very recommended!

Rude to locals, unprofessional, apathetic, unresponsive. Insulting. Bad vibe. I wanted to be their…read moreregular customer because I like the idea of their shop and always spend as much money as I can in my lovely paradise town of Gloucester. I am even ok spending MORE to shop here. But these guys, no. As a fanatically loyal customer I wanted to be appreciated as such. So in the end, I found what I was going to buy here, somewhere else for a third of the price.

Only stopped in a couple of times but the owner was not the most friendly. I do my best to support…read morelocal businesses and, if I don't have a good experience, I just don't return. It takes a LOT for me to leave public, negative feedback. Sadly, I am today because a very close friend of mine was treated very badly and made to feel embarrassed. If you've had a better experience - great! If you've gotten poor customer service - or have not yet shopped there and you decide to give it a try and it doesn't go well - just keep in mind it doesn't seem to be a one time thing. Maybe worth considering what businesses you support.

Great hours and in a great area. The shop has beautiful surfboards and skateboards. They also…read morehave hacky sacks, sandals, and more. You need to save up for one of their boards but they totally seem worth it. Plus, some of their skateboards are from an eco-friendly company that plants 1 tree for every certain number of boards sold. The employees were also really chill about me having my service dog and didn't really ask any questions (they just said "hello" to him and told me how cute he was). They also told me about great places around the area since I'm currently moving here. :)

Great place! Dayo helped me out with a Carver Surfskate and hooked it up! I live in LA, but when I…read moream in Mass, they get my business because of their level of customer service! Keep it up!

William is a genius. I saw this one negative review and I think it's false. My experience was that…read morehe really knows what he is doing. He may take his time but he communicates and keeps you in the loop. He takes his time to do the job correctly! I needed some work done on my motorcycle (flat rear tire, brake work, etc) and he is a perfectionist it paid off. I still need more work but I told William that I would like to ride my bike and he made it happen. I am ordering parts and my plan is to go see William for work on my bike now and in the near future. Thanks and keep up the great work!

They are not real workers, this guy took almost $700 from me and my Scooter Mop still not working…read more This place is a Joke and I hope President Donald John Wick Trump and the State close this company. Worse Motorsports EVER!!!!!!!!!!!!!!!!!!!!!!! Also dude had mad me wait for three days and my Scooter Mop still not working

I have been doing business with Pike Marine for almost a decade. I feel it is important to mention…read morethat I live South of Boston and Essex MA is probably the least convenient place for me to deal with. Dealer support and competence should always be Priority 1 when it comes to anything marine. These guys Scott and Ron are probably the best all around Evinrude guys in New England. They will always do what the say they're going to do. Don't waste your time going anywhere else or perhaps you just might find out the hard way.