These guys are great. Super helpful. Very friendly and worked to cram us in during a very busy…read moreseason. They have tons of awards up for service and sales from 1995, so they have been at this for years obviously. I have heard a few comments from people that their stoves are expensive and that this drives the prices of installs up. Let me be clear. They aren't Home Depot. If you want a big box brand inefficient 1200 pellet stove to blow dust all over your house , look like junk and heat inefficiently and unevenly, go to Home Depot. These guys sell the best stoves, they know what their doing, they are helpful, friendly and knowledgeable.

They are wonderful, installed our new gas stove fireplace, no mess. Had a hiccup with the igniter,…read morebut they were able to come and fix it right way. The office staff is by far the best we have dealt with.

Joe C Pelam Looking for a Pellet stove - Best personal…read moreservice - see the people that have been in a personal business for years - I have bought 2 pellet stoves from them all they sell is Harmon - going for my third one today - Install they don't do it but, they have someone that does it and knows Harmon products. Don't get confused from these large stores that sell all kind of stoves. Buy a Harmon and buy it once and buy it from people that know the product.

I have being dealing with Romeo and Jane for over 12 years with the original stove I bought from…read morethem. They keep pellets in stock for their regular customers who bought stoves from them before fulfilling other peoples requests. I have needed help with my stove in the past and Romeo has never charged me for a service call in the 12 years that I have owned my stove. Romeo has come to my house numerous times at no charge to help me with my stove every time I needed help. He has also helped me over the phone at no charge which just makes me a smarter customer to be able to help myself. Romeo is a veteran as well and I will always support veterans.

I had an issue with a Huscavarna chain saw bought two year's earlier through Amazon by my wife…read more They bent over backwards to correct it under warranty with the company. I bought a spare battery from them and their price was better than the internet sites. They will get my business from now on.

Top notch service, Johnathan and Jeff in the chainsaw dept are awesome!!! They assisted me in…read moregetting the Stihl saw that I have been looking for. Jeff was able to find me the correct chain for my Jonsred saw and it is like brand new again. Thank you!!!!!

Kevin was an absolute pleasure to work with. He made the whole process very simple, gave me options…read moreat all different prices, and had a quick and efficient turn around of putting my stone into place. There was a question regarding a mistake the contactor had made, and they were going to get it fixed asap. I HIGHLY recommend Petros!

We just moved into a new apartment where we were told we'd have access to two washers and two…read moredryers -- all "free" with the rent! Turns out, one washer/dryer pair belonged to the other tenants (which resulted in an awkward encounter when our neighbors found us using their stuff) and the other washer was broken. Thanks rental company! My husband and I were going to eat the cost and buy a new washer but, on a whim, I decided to call Boston and Cambridge Appliance to see if they could fix the washer first. I called them yesterday, late afternoon. Less than 24 hours later, the washer is in great working order and we saved ourselves A LOT of money. The repairmen were also incredibly friendly, efficient, and helpful. They keep all their supplies with them in their truck so unless you have some rare problem, they can fix anything on the spot. Can't recommend them highly enough!

We don't buy our appliances often if we can help it so when i went to look for a new fridge it was…read morea once in teh next ten years type of thing (or at least I hope) however despite that I had a tight budget. I recently had to replace our water heater which flooded the house during vacation, the over oven microwave which kept spinning but didnt heat, and then when we removed it we found the kitchen would need some work too so IKEA cabinets here I come. The fridge was having minor issues with water pressure and filtering it at a normal rate into cups or in the ice maker. SO we had to shut it off and really what good is a fridge when you have 4 kids if it wont provide water? It's really not ideal. They just refuse to fill up the filter jug after they use it and then put it empty back in the fridge leaving the fridge half open as they scan for a rogue bottled water left from someones takeout. SO I went in search of a new fridge. They can be $300 or $10,000. I wanted a $10k fridge for $300 if possible. That is how I found Patron. They sell gently used and recently repaired or brand new fridges from store closing sales. They have a small storefront on a main street in Lawrence which is worth going to since Tripoli Bakery is nearby and they have vegan italian pastry. SO I took teh drive up there to investigate. Originally I was looking for another appliance store nearby but they did not have what I needed and I did a yelp search when I got back into the parking lot. Patron was a few blocks away, Ill try it before the day is a loss (minus pastry). I walked in and the person who worked there was a younger woman, very tall, very nice. She was inundated with phone calls as they also do repairs. She showed me around and helped me measure but a 33in fridge with a separate kid drawer or snack door is like looking for a purple unicorn. They supposedly exist but they aren't anywhere when you go to find them. So she directed me to the warehouse which was a few minutes down the road on Union street by the COVID testing site. If you are not adventurous this probably isn't for you. I was so excited. A HUGE warehouse full of appliances and I could pick whatever I wanted and the owner Diego would discuss it with me. I started snaking through and I came upon so many that I liked but alas they were all 36in. I called my husband and said we are going to need to redo the whole kitchen this time. I am getting a bigger fridge. He was cool with it. I found a 5 door/drawer fridge by Frigidaire that I had seen before and dreamed about. It was a scratch and dent with a fan that needed repair. They could have it ready for me in a few days. They could deliver for a small fee because I was pretty far away (usually its free nearby) and I was sold. $900 for a $4000 fridge. That is right.... 78% off. BTW they have subzeros and basic fridges as well. So many options (say this in the voice of step brothers "so many activities")!!! So I left a deposit the rest would be Cash on Delivery (COD... like 80s commercials that said no CODs for all those toys you had to be 18 to buy). It also came with a warranty 3-6 months depending on the one you buy. Domingo will come out and fix it if there are any problems. Delivery was $50 and included setup/install. I was so excited. Domingo said it'd be Thursday or Friday. I thought that was too good to be true so I explained I was flexible and he could take his time (i shouldn't have said this) but he insisted Thursday or Friday. I called on Thursday to see if they were coming. No dice they would come tomorrow the phone voice informed me. Okay great. Friday came and went and I panicked. I drove there they said they would come Saturday that the fridge deliveries were immense and they couldn't fit it on the truck. OK Saturday 12noon. No worries. Noon comes and goes. I drive back to the warehouse. Domingo is there and explains he just reprioritized because i was so flexible. This is where my attempt at flexibility became miscommunication. SO then they loaded it up in his personal pickup and they drove it to my house and carried it inside, set it up, took their cash and headed home. The experience was overall a good one. The store staff I dealt with was always top notch and amazingly kind. The warehouse crew also was wonderful. The delivery could've gone better but it was an issue I feel like I started so I give them some slack on that. Would I go back in the future YES would I request delivery when I live this far away probably not, local delivery only is probably a better choice. So far the fridge is great and I am really happy with it. We have a 3 month warranty and hopefully I don't ever need it. Tip: always go in person always handle everything in person it will make you feel more confident with an otherwise untraditional appliance purchase. Value is threw the roof! It's worth it.

Fixtures Etc. has been our go-to source for quality fixtures and accessories for our kitchen and…read morebath renovation projects. We've worked with Chris and Joanna and all the staff have given us excellent customer service. I highly recommend them.

Hands down flat out the BEST appliance-buying experience I have ever had. If you're shopping for…read moreanything from a garbage disposal to an ENTIRE kitchen suite (I did ALL of it) go to Dracut. And specifically ask for Craig. From pricing competitiveness to honesty to service, delivery, and plain old question-answering Craig got it done, done right, and done once. I couldn't be happier and am absolutely thrilled with every aspect. Bottom line, if you're appliance shopping, make the smart move and go to Dracut and see Craig.

Accept the fact that my new range is defective. A known problem!…read moreSince the very first day it was delivered, it has smoked and smelled horribly. Ruined our Thanksgiving dinner. Three service calls and temperature is innacurate, even after being calibrated. The worst part is the oven continues to smoke heavily and stinks up the house and makes food inedible. This is not a mouse issue. This is a bad range. A promised call back never came. I cannot express how badly this experience has gone. I would tell others to shop elsewhere and definitely not buy a KitchenAid range! Shame on you!