As many have stated, Mason's was assigned to my home warranty claim to fix my A/C. My claim was processed on Wednesday evening, after hours. I waited until late Thursday before I called number provided from my home warranty company. When I called, Brian answered and seemed to be aware of my case. He stated he could come on Sunday to determine the problem and fix. When I advised him of the temperature on the 2nd floor was 90 degrees when I left for work that morning, he was kind enough to try and work me in the next day. He arrived around 2:30pm and quickly identified the flawed part and replaced it. The total repair time was less than 20 minutes. I happen to have a very pleasant experience and if this is able to delivered with each customer, I believe these type of reviews will speak more positively about Mason's. read more

ZERO STARS. Unprofessional. Liar. Rude. Stands up clients for days. If I could give a negative stars review I would. First off this guy doesn't return calls. We have called multiple times. Zero returned. Our insurance company could only get a hold of him. He stood us up multiple times/ days. We went over a week without his help. He finally talked to us on the phone and gives a 9-5 window with a 30 min call prior and didn't see how that's inconvenient to clients. He lied to me multiple times on the phone and said he called us back multiple times and left messages which I have proof he didn't via a call log. He was rude. We also have log dates in the insurance of how many days he's was requested and he no showed. He says he has multiple trucks and multiple guys working with multiple clients daily but can't give me a number of how many clients are ahead of us or how many guys are working. Seems very unorganized and unprofessional and to be honest seems like a lie as well. He sounds like just one guy who just woke up and picked up the phone and tried to lie his way out of things and is rude and unprofessional. And hung up on me just bc I was asking questions. Never recommend. Sketch af. read more

First american home warranty contractor, had no idea what was wrong with my unit i spent the entire winter without central heater because he couldn't find the issue ,I had to request another contractor ,they came out fixed my issue in less than a hour, stay away from this contractor my techs name was Brian read more

stay away from this company. very rude and scammer, never answer the phone. they told I need 3lb of refrigerant for my AC another company came and check they told me that was a lie, I didn't need it. if your home warranty assigned this company call your home warranty and change. read more

They don't answer their phone, their voice mailbox is full. When you call there is a voice message that encourages you to text your information instead, as you'll get a "faster" response compared to calling...they don't respond to that either. If your Home Warranty assigned you this company, DONT waste your time. Call/email your Home Warranty company ask them to switch your assigned service partner. I did so and my new designated service partner already has a confirmed appointment for me within 24 hours. read more

These guys are a joke. My home warranty company assigned them to me and they never showed up or answered my phone calls and they ask you to leave a text message for a faster response? LOL. What kind of reputable business operates this way. Word of advise stay far away from them. read more

This is what happens after your home warranty sends Masons heating and cooling to your house. After waiting a month for them to come and make the repair they did not flush the system afterwards. This is the result, water damage to both my first and second floor ceilings. When they came back out to fix the problem they told me it wasn't the HVAC it was plumbing but since they were here they would go ahead and flush the system. When the plumber I called just to be safe came out he went and checked my hvac system and told me that Masons hadn't even bothered to empty the drip pan. If I could give zero stars I would. read more

Mason's Heating & Cooling, Inc - Heating & Air Conditioning/HVAC Near Me - Chesapeake, Virginia

Super quick to respond, get a diagnostic, and take your money. However, when actually ordering parts or getting help they won't answer the phone or respond at all. Horrible busssiness would not recommend to anyone if you need things done quickly at all Insurance company sent them once again. I've been without heat for a week because they have yet to put a diagnostic report in. Probably the worst company I've ever dealt with. Please go with someone else if you can. read more

Worst service ever. Our insurance Company contracted them to repair our air conditioning September 3rd. We left multiple messages and called three times a day. Their only response was "we will have someone contact you to let you know when we can come out". No one ever called. Ever. We waited 6 days in blistering heat. Finally we got approved to call another service provider. Today, they called me back! 29 days later! UNBELIEVABLE. One woman even hung up on me because I was tired of told I would be called back and was trying to get her to give me a time for an appointment. Rude. Useless. Aggravating. Pathetic excuse for a business. You really think I need service 29 days later? If I did, this company would be my last resort in an epocolypse in a hell. read more

Our technician was great! Our heat went out sometime last night and my daughter and I woke up to 55 degrees. Brrr!! Our first call to our Home warranty yielded a company that wouldnt come out for two days () so I pushed for a different company. They then assigned us this company who offered to come out immediately! Professional and courteous, they got us in quickly! They were able to diagnose the issue in our furnace quickly and promptly replace the part! All in all, under an hour! I would absoletly reccomend this company. I have to say, I was a little scared after reading the reviews but these guys proved to be nothing short of everything that we needed! Thank you for helping me and my little girl stay warm! ** Also, thank you for not leaving after I was a few minutes late since I had to get my daughter ! read more

Worst service company I've ever dealt with. No one answered the phone or returned messages. AC repair failed within 10 minutes of the tech leaving. read more

The worst people we have ever had to deal with!!! Customer service is so poor. There attitude is so selfish and self righteous it makes me sick. Our AC has been broken for three weeks now. The keep blaming it on supply issues that they have to order but every time the replace something the find something else and then the new part is bad as well. I have to use them because of my home warranty plan. I called and complained and my home warranty company is seriously considering never using them again I also called the BBB and filed a complaint.. I'm just letting everyone on here stay away from this company they are bad and should be put out of business!! read more

Best experience I've had with home repairs....after I placed my claim with my home Warrenty people they called me within 10 minutes and got me an appointment for the next day. My tech rep gary was awesome. He was very friendly, knew what was wrong, had the part he even explained what was wrong to me and gave me some pointers for upkeep!!!! read more

Worst company I've ever dealt with. My warranty company sent them out and the first time the technician complained about how hot it was and left without fixing my AC. The next person figured out the leak but the company is taking forever to comply. When called I got an attitude and was told I was behind 15 other people. If it was fixed right in the first place that wouldn't be an issue. I should be first because of the incompetence. Now I'm bound to them because of my warranty and when it runs out I will NEVER call this company or the warranty company again. Both absolute trash. The company did come out and finally fix the problem. So at least that happened but tried to charge me for something covered by my home warranty. read more

I called because my heat stopped working on one of the coldest days and within 30 min someone showed up. He had everything he needed for repair with him. My heat was fixed within 20 min and I've been warm every since. I think these guys are good personally but other people may have had bad experiences for home warranty insurance company issues or something vs actual service and work done because they were quick and professional in my opinion. read more

We had no A/C for Labor Day weekend. While it could have been much hotter outside, it was still very uncomfortable in our house. Our landlord has a home warranty and they sent Mason's over this morning. After 4+ days without cooling air (because of the holiday), our technician, Brian, came in and fixed the problem. He was very friendly and was able to determine that it was a bad capacitor almost instantly. Summer's almost over, but at least now my family and I won't have to worry about constantly sweating. Terrific job. I feel bad for all of the negative reviewers not getting the service they felt they deserved, but my experience was outstanding. read more

What a joke. The most unprofessional business I've ever dealt with. From Dave the man answering the phone to Jolie the supposed manager. The tech was nice but not knowledgeable. The president even could care less about his customers.they give you this huge window to show up and them still don't show up. So you spend 4 hours hoping they cone in that time frame and that never happens. If you want heating o 're cooling done. DO NOT USE THEM!!! read more

This is the worst company ever. Both in customer service and knowledge. We had them come out because they were assigned to us by our insurance. The tech came out for a total of 10 minutes to look at our system. We have a gas pack, and when he crawled under the house to look at it, he came back out, said he didn't know how to work on it, and left. Why send someone out and take up the customer's time if it's just going to be a waste. Cost us money because we had to take the day off work. As inconsiderate and unacceptable as it comes. read more

This company is horrible to work with!!!!!!! The service tech told us it would take a week to order and receive a service valve for our AC unit. He said it would take longer to be able to make it back out to our residence. After not hearing from anybody for a week we called SEVERAL times for an update. Each time it went to voicemail and messages were left requesting a call back. Not once was our call returned. We have a home warranty and they called on our behalf also leaving messages. Our home warranty company finally reached someone 2 days later and were told that Mason's was having a hard time finding the needed part. We still have not had contact from the company and are still without AC. This will be both our FIRST AND LAST time dealing with Mason's Heating and Cooling. read more

Called on Tuesday afternoon and air fixed in less than 24 hrs. Quick and friendly, the repairman Ray was great! Would not only recommend this company, but also First American Home Warranty! read more

I will never ever do business with them again. They came out on a Tuesday diagnosed the problem. Told me the part will take a couple of days to come in. When the technician shows up on Saturday, I'm thinking he's coming to fix it, NO, he's coming to diagnose the problem when that already happened. 2 weeks have passed and still no AC read more

I am not at all impressed. Mason's was contracted by my home warranty company because my heat pump quit working. They came out to my house to correct the problem and did so successfully. However, within two weeks the heat pump did not work again. They were sent out a second time and again corrected the issue. Only this time it quit working again after two days. I was told that my heat pump required parts and that they would call me when the parts became available. I never recieved a phone call. After a week I called the owner and was told that someone would be at my house the following day to install the new parts between 11:00 and 2:00. I even called the same day to confirm that they would be coming out and was ensured that I would be fit into the schedule. No one showed up at all, no one would answer their phone, and no one has returned my calls after having left a message. My heat pump is still not working and I've had to take time off from work on three separate occasions for nothing. I would not recommend this company to anyone. read more

This company is a joke. I was without ac for 20 days, never got an update from them, always I had to call them. I ended up taking 2,5 days off from my work being home for their visits. I guess on the first time, they didn't take the right serial number. They were trying to locate the pan. My AC is still not fixed as of today. I was scheduled an appointment for today between 1-4pm and due to bad feeling at 3.30 called them and the lady says your are scheduled for 3-6pm, Again asked her why wasn't I informed. She said she was going to call the technician and call me back, never called me back, I had to call her again, she says she called me, I don't have any calls from them on my phone nor voicemail. My home warranty company assigned this company, at some point called them and it would have delayed the thing even more to change to another company and pay them again. Do not trust their 4 hour time frame to show up and do not expect them to call you. Must better, just pass this company. read more

These people are the WORST!!! I cannot and will not ever call these people if it was to save my life!!!!! I have my home warranty thru home warranty of America and they came out two times, the first time someone named Marcus came out and when he came out it was working fine so he told us he would do research to find out more about our unit and that we should try a certain brand filter. Did that and worked for a week or so and our unit started freezing back up again. Had to call these people back out and the second time it was Marcus again.. Checked the freon levels seemed fine again when he came out this second time everything is working except the frozen ice block on our unit.. So his only advice was I was just going to have to turn off for one hour to let thaw and then I could cut back on. Still no answers to what is wrong with my AC.. So works for two more weeks here it stops again this third time they send a different person he checks and the freon is low. So the warranty doesn't cover much but 10$ per pound of freon and his manager named Tim said its 200$ plus to drain all the freon and put new. But here's the catch it might fix the problem and might not so if it's not we wouldn't have to pay but then they need the money before he could start.. My thing is two times now they've come out and NOTHING so I paid 100$ for them to come out to tell me to try a new filter and to say they replaced my thermostat when they did NOT. So now we have no AC and a messed up company that thinks of no one but themselves they are in the wrong for taking money without fixing the issue the first two times and now they want to charge to fix a problem that should've already been fixed!! Never again!!!!!! These people can f*** off!!!! And if I could post without putting stars would! read more

Dominique from Mason's H&C came out and replaced our AHU and condenser and worked until the job was finished, which was Friday until 9 PM. Dominique was a professional gentlemen. We were very lucky that we got Mason's Heating & Cooling to give my pregnant wife A/C before a 90 degree weekend. Thanks Dominique and Masons Heating and Cooling!!! read more

A/c went out and our Home Warranty people gave the job to Mason's. We were very nervous, given the reviews, but they were great! Answered every time we called, let us know when they'd be here, always showed up in the window of time they said. It did take awhile for the repairs to get done but that was due to waiting on parts, and the fact that no one works weekends! Our service guy, Brian, was very polite and really good about keeping us in the loop during the whole process. He definitely knew his job! I'm sorry about the poor service others had, and I don't know their circumstances, but we are very happy with the service we got! read more

Horrible customer service. Our warranty company contracts with them and they could not care less about professionalism because they get paid either way. Rude over the phone, and the technician sent to my house was clueless and tracked in mud and leaves on my carpet. If I could give a zero star rating I would. read more

Absolutely the worst service we've rec'd so far. Tech came in to diagnose intermittent heat issue. Talked my wife into replacing a well-working digital programmable thermostat w/ a non-programmable thermostat. She agreed. Issue still persisted. Called him back and took 3 weeks for him to come out. Multiple excuses about schedule and giving us an appointment. Finally I asked him to inform me before coming out to my property. His office called my work and informed me that he'll be there in 30 mins. I took excuse from work and rushed to my house, only to receive yet another excuse that he's now 'stuck in traffic', which he did stay stuck for another 2 hours!!! Finally he made it to our house and in 5 mins of diagnoses, he confirmed that my furnace's heat extractor had a hair line crack. he them immediately turned all the valves and switches off, 'coz there's potential for CO leak, which I give him credit for but then he was to inform the insurance company of this finding the very next day, so we could get started on getting a new furnace. Insurance company did not receive he's prognosis until a week and a half later. In the meantime, 1 senior citizen and two young kids were getting sick from the cold nights!!! I eventually resorted to buying portable heaters!! in the hindsight, the thermostat he took off was completely fine. When I asked Insurance company to have him replace my non-programmable thermostat with the programmable one, it took him yet another 2 weeks to come out. That too after a multiple complaints from us. Not only was he ignoring us, he actually told the company and we were non-reachable, when we had been waiting for his call all along!!! Grrrrrrr!! Then he finally came out today to replace the thermostat. But REFUSED to OP-Test it, making the same excuse of CO!! And then he returned asking my wife for another $100 in service charges, which we had already paid the first time. We don't even know if this new thermostat is going to work and he has the nerves to ask another $100 without even testing the equipment!! Wow...simply wow. Frustrated, furious... read more

My home warranty company sent them to fix my air conditioner. They came out, diagnosed a problem and ordered a part. Came back many days later (I had to keep calling to find out when they were coming) and said the problem was fixed (the tech that came was not the one who diagnosed the problem, so he did not know what it was). He told me it was fixed and he left. It was not fixed. No cold air. Called back and left a message (they rarely answer). No one returned my call. Called home warranty company who contacted them to force them to call me. No call for days. Called home warranty again and finally got scheduled. Waited all day for them way past the window of time they gave me and then called. Lady had no idea what happened or when they were coming. She called at the end of the day to reschedule. Days later, another guy came. Went in the attic for a few mins then claimed he fixed the problem. Guess what? Still not fixed. Still waiting for a call. Do NOT hire them!! read more