Been in a few times after work and had a few good and bad experiences. First off I love the concept…read moreand my favorite or home location is Anderson which has been great. However the Montgomery location falls short of my expectations. Every time I'm in there I asked for non advanced and am given the same room regardless well today they said the advanced was the only one available and it was that same room, I feel like I'm always being played here... I don't mind the advanced cold plunge but I'd sure prefer the other one. Also my first experience was great here with staff and every other since I feel as if I'm a bother to them. I don't typically make an appointment but I don't mind waiting because it's hard for me to guess my off work time so I'd hate to make one and not be able to honor my commitment. I definitely understand it's busy mornings here but friendly goes a long way. I do appreciate the efforts to accommodate but I guess I'll start making appointments to see if something changes. Are we charged for appointments if we can't make them?

Very clean. Tge sauna is top notch as is the cold plunge…read more Everyone there is helpful. It is a great rejuvenation.

I have suffered from scalp psoriasis for years. I tried the red light therapy and after 1 session,…read moreI had immediate relief. After several sessions, it's gone! My skin is younger looking and I have amazing energy!!! The staff are extremely nice and professional! I cannot say enough wonderful things about the kindness of the staff and the services offered!!! Definitely wonderful with amazing results!!!!

I've put it off for a year so I could give this place a chance. I am a licensed massage therapist,…read moreand a few of my clients encouraged me to give this a try. After hearing positive things, I'm astounded! Excellent customer service, spotless surroundings, and a soothing atmosphere. I will continue to take time out myself monthly.

Hotworx provides an amazing experience for detox coupled with strength training. Yes, the required…read moreequipment will cost extra, however, maintaining good health is cheaper than going to the doctor's office. The weight section provides additional strength training options or a break between sessions. After intense sweating that's good for the body and weight lifting- I feel ready to start my day.

I switched from planet fitness and I love Hotworx! 24/7 access, the door locks so you feel safe and…read moremost importantly the workouts make you feel brand new. You sweat out all of the toxins and feel like a brand new person every time. I also love the weights in the back so I can mix strength training with the sauna workouts!

Planet Fitness doesn't exactly have a stellar reputation, and most people straight up told me not…read moreto give them my money. I ignored the warnings and for the first year or two, this location proved everyone wrong. It was welcoming, clean, and genuinely enjoyable. The staff were fantastic, and the general manager, Lorette, was exceptional: accommodating, kind, professional, and clearly invested in creating a positive environment. Then corporate energy showed up. Over the last 4-5 months, this gym has taken a sharp turn downhill. Whoever is calling the shots above the GM level seems determined to dismantle everything that actually worked. Great, experienced staff were pushed out and replaced with undertrained, disengaged employees, and the entire vibe shifted from friendly and community-oriented to cold and transactional. The few long-term employees who remain deserve medals. They're basically holding together a shipwreck with good attitudes and professionalism, and it's obvious they care--despite leadership making their jobs harder than necessary. The newest round of hires gives some hope, but let's be real: hope doesn't fix bad leadership. If the people in charge continue prioritizing numbers over people, this gym is going to lose what made it special. Corporate may not notice from their offices, but members do and many of us won't stick around forever.

This gym is very clean (staff is always walking around cleaning equipment, mopping, and checking…read moredispensers). Impressed with how friendly the staff are and the overall atmosphere of this gym. Definitely recommend

We joined TriHealth Pavilion because they offer a variety of classes and have a good selection of…read moremachines. The staff seem to be well-qualified for their jobs. We don't tend to use the shower facilities or steam/sauna areas, but the exercise machines are well-maintained and it's not over-crowded. Plenty of towels for working out. I even left my earbuds on a treadmill once, and they were turned into the desk and I got them back :). One thing that I wish they would consider...the ambient temp in the exercise area is way too high. I have to bring my own portable fan to use on the treadmill. I'm wondering whether the temperature is according to ACSM guidelines....

Amazing customer service, super clean, and always having new programs and services. Not only best…read morefacility in area, but nationally recognized too!

Great gym! I do…read morepersonal training twice a week. I was in a bad automobile accident a few months ago. Unfortunately I was hit by a drunk driver. I recently finished physical therapy. And was given the ok to start working out again. Despite my injuries. My personal trainer Alyssa is fantastic. Knowledgeable and so helpful. Great personality. A goal of a workout is for one to be challenged. I can count on her to do just that. She is helping me regain my strength and confidence. Cannot thank her enough!

Very unwelcoming and unfriendly environment. It's like walking into a party you weren't invited…read more Instructors do not even bother saying hello. Creepy men who are more interested in following women around on weight floor than working out. This is not a place for people who are serious about working out. It's like a bar where people want to be seen. Hands down the worst fitness facility I've ever been.

I've had a couple of massages here. They've all been fantastic. Most of them have been couples…read moremassages. I've always been super happy with the services. My wife's last massage left some to be desired. Hopefully that was a one time step down. The facility is really nice and clean. Comfortable robes. Very nice changing area. The waiting area is also relaxing. It's expensive, but so far has been worth it. Except for once.

I've been a loyal regular client for years at Woodhouse Spa on Montgomery Rd, and unfortunately,…read morethis will be my last visit. Over the past few months, my appointments have been canceled the same day THREE separate times. That alone shows a serious lack of respect for clients' time. But today was the final straw -- my scheduled 80-minute service was cut down to 50 minutes because their employee was late. Instead of making it right, they refused to adjust any appointments after mine to accommodate the full service I had booked. At this price point, I expect professionalism, reliability, and basic customer care. Repeated cancellations and cutting services short without resolution is unacceptable. If you value your time and expect consistent service, I would strongly reconsider booking here.

This place is now called Zen Den Healing Studio. I found them when I was looking for a float…read moretherapy as a part of a birthday gift for someone. Months later I came to visit Cincy and we decided to go in for back-to-back sessions as first-timers to share the experience together. Chantell (the owner) is amazing. She managed and maintained the whole place by herself, I don't think she ever sits down for more than 5 seconds. Understandably when I called, it often reached the voicemail instead, but when she was available she immediately returned my calls and she also left a very very detailed voicemail in trying to accommodate our last-minute request. Keep in mind that it was during the holiday break, with the spa closing several days and amidst fully booked dates. You can also text the number instead of leaving voicemail, just FYI. She returned both my voicemail and my text, how's that for thoroughness. I'd rate her customer service 10 out of 10. She was super friendly, professional and her customer service skill is above and beyond. While we weren't able to go in for back-to-back float therapies, she was able to make arrangement so both of us could come in during the same time slot. I did the infra-red sauna and he did the 60-minutes float therapy. When we arrived, the place was just opened and they just restored everything from power outage earlier that morning. Despite the stressful start of her day, Chantell immediately greeted us warmly with a big smile, her energy pulled you in and really made you feel welcomed. She immediately sat us down with a tablet to fill our form. There's a desk where you can help yourself with some tea and chocolates. She gave us a tour of all the services they are offering: cold plunge, float pod, infra-red sauna, meditation room and massages. Wowee.. a one-stop relaxation haven for sure. The cleanliness of the entire establishment was immaculate and every room was well-organized. Though the earlier power outage did seem to cause disruptions that morning, for example the water wasn't hot enough for tea before our session began, and some of the functions (like music and light switch) were experiencing some technical difficulties when he was in his float pod. He also forgot about his neck support (user error) so it took him longer to relax. All in all, he said it was an interesting experience but would recommend going in for the float therapy pre-relaxed first, maybe after a massage. But FYI, it typically takes 20 minutes for your body and mind to relax, so if you want to float, I recommend doing a 60-minutes session. You can float with tight swimsuit/swimpants, or if you're planning to go in your underwear, don't forget to bring spare! My infra-red sauna was amazing. Chantell gave very clear instructions, and she walked me thoroughly how to start the 30-minutes timer, music and how to set the temperature. The light therapy feature was out of order but it didn't really affect my infra-red sauna all that much. The heat felt fantastic. I was sweating like a really good workout. It simulates a great calories-burning cardio workout very well. I was afraid that it would ruin my lash extension but I'm happy to report that it did not. The same with the above mentioned, it took me about 10-15 minutes to quiet the mind and completely turn my brain off and surrender to relaxation. For infra-red sauna, you'd go in nude but they provide towels if you want to partially cover up or wipe off sweat. In every room there's a rain shower, complete with washcloth and towel, plus the body wash, shampoo and conditioner smell sooo good. While I was done with my session, I waited in the waiting room and she made sure to check on me if I needed anything. All-in-all, despite the hectic morning and some minor technical difficulties, I knew Chantell bent over backwards to provide us the best service and to accommodate our last-minute requests, I was very pleased with how we were treated and with my first-time infra-red sauna experience. I wouldn't hesitate recommending this place for sure.

First time at this spot !!! Very professional! Straight to it ! Her hands was not rough at…read moreall....very relaxing when I walked out I felt like I could break dance and moon walk

Great customer service by the manager Eljay !! Clean gym! Great machines and amenities.read more

Lied to me about this place staying open. The bathroom is always missing items and the dry sauna is…read morea petri dish for disease.

Everything about this place is amazing. I have plenty of experience with saunas (IR and…read moretraditional) in other cities but have been looking for a good place in Cinci to pop into for a good heat session. Online booking makes finding an available time even easier. When you check in, the place is absolutely spotless and the staff very friendly and helpful. I can only review the IR sauna so far so here goes: The saunas are private and spacious enough to lie down or sit up. You can control the heat and/or timer which is also very nice. There is chromotherapy (light therapy) inside the sauna and you can set it to whatever color you choose. Inside the room is a robe, socks, towels and bottles of water to keep you hydrated. There's not much more you can ask for. Tips: -You will be hot and sweating when you finish so dress appropriately and take the time you need when you finish - If you want something other than water, bring it. - Maybe bring a stick of deodorant to get you by until you can shower at home. - Book early, there is only 1 IR sauna and it seems to book up

ChillRx is unlike any place I have ever been! I was made a believer after my very first treatment…read more I felt so refreshed after getting out of the whole body chamber and could have easily fallen asleep during the cryo facial. The next day I didn't have heavy legs during my run and minimal muscle soreness after weights. I deal with the pain of fibromyalgia almost daily and Cryotherapy is finally something that helps alleviate my pain in a safe and natural way. The best part about it all is how welcoming and friendly the staff is. They answer all of my questions with a smile and never make me feel like I'm asking something stupid. They were extremely patient and overall kind. The owner wants the community to feel their best and it shows. I can't praise this place enough!