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    Mason PUD 3

    3.3 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    8 months ago

    Called and spoke to Brandon about our account, he was very helpful, extremely professional and kind.

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    5 years ago

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    7 years ago

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    Bay Shore Septic Sewer Water

    Bay Shore Septic Sewer Water

    (26 reviews)

    I don't normally review businesses, services, but I had to provide a customer review of Bay Shore…read moreSeptic & Sewer aka Bay Shore Construction. Our septic system failed the week before Thanksgiving. We were required to install a new system. After the septic design was completed, our septic design was sent to several companies in Thurston County. Brandon from Bay Shore came out reviewed our site provided detailed information on the install process, how a pump system worked and would be installed. Next Todd, their project manager, called and stated they were able to start our project within 2 days. System was installed within 3 days. Todd and Brandon assisted us with removing excess dirt and rock from our site. Their quick scheduling and communication meant we were down a minimal amount of time without a septic system. Todd's communication throughout the project was 5 stars. He kept us informed daily and was pleasant to work with. The crew on site worked hard each day and kept the project on schedule. One last shout out is to Ann in the office, I intereacted with her several times, and she was pleasant and helpful. Such a Gem! If you need septic work I would definetly work with Bay Shore Septic. You guys ROCK!!!!!!

    We needed a 140' trench from our newly dug well to our house, along with electric and piping. Bay…read moreShore managed to fit us in their schedule so quickly, even with an approaching holiday! They made a challenging project with a few unforeseen hiccups run smoothly and professionally, even in the baking hot heat. Trevin, Tyler, and Chase were kind, easy to communicate with, and worked SO hard. They had the trenching done so fast, and worked hard to get the project finished, despite frustrating setbacks that could have resulted in much longer delays. Todd was quick to respond and help troubleshoot the setbacks, and we had water before the 4th of July! We are so appreciative of their hard work and dedication to seeing this project done quickly and well! Thank you so much! We will definitely be recommending you to others!

    Harts Plumbers, Electricians, & HVAC Technicians - Side view of our newly wrapped Harts van with bold "We Care More"

    Harts Plumbers, Electricians, & HVAC Technicians

    (12 reviews)

    previously I had them come out and deal with a plugged up toilet drain. that went pretty good for…read moreme. this time, they got to install air conditioning for me. all in all, this has been great. I've got only one gripe and it's a real "first world problem" because I didn't get a thermostat that could be controlled with Apple HomeKit. I know I'm whining a bit. in truth, things didn't go perfectly. we had a fan and light switch check out of the chat while they were here and there was just no way they had anything to do with it. but, they took care of it all the same. getting the hardware installed went smooth. the wiring for whatever reason became an issue. turned out something needed a firmware update and the wiring corrected thereafter. so, I had one cold morning before it was all perfect. I believe you see the best from a company when things don't go perfect. there were some hiccups but, all was handled splendidly.

    Our undermounted bathroom sink had become detach (needed clamps and glue), so we needed a plumber…read more We live on Bainbridge Island, but financially are of the middle class. We had Hart Plumbing come out. (They are one of the few plumbers in Kitsap County willing to service Bainbridge Island, so we were excited about that.) Thomas Castrataro came out to assess the job. He could not tell us even a ball-park estimate of how much time the job would take. He also could not tell us how much money it would ultimately cost. Finally, with considerable prompting, he said it would cost us $1500. If the job was going to take a max of three hours (more than enough time), that meant Hart Plumbing's Thomas Castrataro was hoping to charge us $500 per hour. Thomas came back with a second offer of $1000, but the $500 difference between the two offers, coupled with the fact he was going to drive to Silverdale (rather than just go to ProBuild or Ace Hardware on Bainbridge), charging us for that time and 21 miles driving (each way) also shook our confidence in his professionalism and his acting in good faith. Despite the fact that I had articulated that it was the sink that needed fixing, and the fact that Hart had a very spacious van, Thomas didn't have the materials necessary to re-attach the sink. He said he might have to drive from Bainbridge Island to Silverdale, because he didn't have an account with ProBuild or Ace Hardware on Bainbridge. Does that sound professional? We appreciate that Hart comes out to Bainbridge Island. (Other plumbing companies do not.) But frankly, we felt completely used, and will never recommend Hart to anyone. We had to hand Thomas $75 (plus tax) for no service (Hart's policy), which was painful. We thought Hart would at least have sent a plumber reasonably priced and acting in good conscience. We know there are many affluent people who would be willing to pay $1000 or even $1500 for this 3-hour max job. But frankly, we felt taken advantage of, and will NEVER call Hart Plumbing again: This company is a big red flag.

    Mason PUD 3 - utilities - Updated May 2026

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