Awful experience, very unfriendly customer service. Came home to my power having been shut off, no notice, no call just shut off power with 3 kids in the house, the youngest being 6 months old. This with only a 200 balance and payments being made, super frustrating. Having been with the company for 5 years and never having a problem like this, in order to get the power turned back on they tacked on 500 in fees and required payment in full before turning the power back on, which after having a child and going from a 2 income household to a one income household this was just devastating, not to mention the lights and electronics that were fried in either the turning off or restoration of the power, had to replace all of the lights in my garage. I can not wait to move and not have to deal with this company! read more