Dr. Greashaber is simply the best - the top in his field in terms of knowledge, judgment, hand…read moreskills, communication, artistic talent (a good smile is art), and so much more. The most competent you will find. Never willing to settle for "good enough." Plus, a super nice guy who makes an extreme effort to truly know all of his patients. His dental assistant Stacey, and his office manager and receptionist, Laura, are both exceptionally competent, cordial and efficient. The best team and the best dental practice you will find!

From the moment I walk into the office, the staff along with Dr. Greashaber are always welcoming,…read morefriendly, and professional. Dr. Greashaber always takes the time to explain every step of any procedure and answers my questions thoroughly and patiently. His attention to detail and gentle approach always makes a visit to the dentist stress-free. Whether it's a routine cleaning or a filling (I've had a few), I always feel like I'm in good hands. I feel that Dr. Greashaber and his staff genuinely care about their patients' comfort and long-term dental health. They don't rush through appointments and they make sure you leave feeling informed and confident about your oral care. I highly recommend Dr. Greashaber to anyone looking for a trustworthy, skilled, and compassionate dentist.

Having lived in many other cities besides Ann Arbor, I have experienced my fair share of dentists…read morebut none of them have been as remarkable as Dr. Karey and her staff. Having a good dentist makes a HUGE difference in my life because I no longer need to worry weeks before my actual appointment. The staff is helpful and polite while Dr. Karey is extremely knowledgeable and happy to answer any concerning questions I have. I have been nothing but pleased after each visit and will be recommending Dr. Karey to friends and family.

I repeat again, you couldn't visit a safer place for dental care during this COVID emergency. I've…read moregone to Dr. Karey and Cindy for many years and their standards are impeccable. I am very nervous patient by nature. Dr. Karey and Cindy are so gentle and caring, it allows my fears to melt away, making for an enjoyable visit. Her office staff is also very helpful.

Staff was surprisingly unfriendly and unhelpful. I've been to plenty of dental offices and usually…read morethere's at least a baseline level of professionalism and kindness, but that wasn't my experience here. Interactions felt cold and dismissive, which made the whole visit uncomfortable. Wouldn't go back.

People are extremely unfriendly. I've been to many dentists before and can very much say that…read morepeople in services businesses tend to be nice, not the case here.

For a dental school, fast service, friendly staff. The students are well trained as doctors and for…read morecustomer service. They were able to find my insurance by looking it up in their system. I was really surprised as to the organization for being a dental school

Answering repeated messages left on your phone service for one. Having a sense of urgency during an…read moreemergency appointment. Telling your staff to actually seek out their patient rather than announcing their name once, as told to me by another patient, then wandering off to take another appointment. Not asking for payment up front, because it's never been necessary before when the priority should just be extracting the infected tooth. And desk staff being more helpful as opposed to being inconvenienced by a patient asking a question.

Great place for dental. Watch the parking garage though, it seems to be structurally shifting. Over…read morethe last two years my f150 gradually stopped fitting in the garage.

1-Star Review -- Extremely Disappointed After 8+ Years…read more This has become an embarrassment for the University of Michigan. I have been a patient at the University of Michigan Dental School for more than eight years, and I have never experienced anything remotely as frustrating, dysfunctional, and poorly managed as what I am dealing with now. Let me be very clear: the dentists and dental students have generally been excellent. The problem is everything surrounding them -- administration, scheduling, IT, management, and the telephone system. The system is an absolute mess. You can't get anyone on the phone. People don't return calls. Messages don't seem to get handled. Trying to schedule or resolve even a basic issue has become an exercise in frustration. And when you finally do manage to communicate with someone, you can end up feeling like you're being blamed for problems created by their own system. What's particularly disturbing is that the dental students themselves are frustrated by this system. When the people working inside the organization are telling you they're frustrated with the same problems patients are experiencing, somebody in management needs to start paying attention. This isn't some minor inconvenience. This is a basic customer-service and administrative failure. After putting up with this for years, I have finally had enough. I have already found another provider for my wife, and I will be taking my own dental care elsewhere. After eight years as a patient, that should tell management just how badly this situation has deteriorated. The University of Michigan has an outstanding reputation, which makes this experience even more disappointing. The quality of the dental professionals is being overshadowed by an administrative system that appears completely incapable of serving its patients properly. Patients should not have to spend their time repeatedly calling, leaving messages, trying to figure out how to reach a real person, and then dealing with an attitude that makes them feel like they've done something wrong. We are patients--not problems to be managed. Someone in upper management needs to take responsibility for this. The phone system needs to work. Patients need to be able to reach people. Calls need to be returned. Scheduling needs to be handled competently. And when something goes wrong, patients should be treated with respect instead of being made to feel like criminals for trying to resolve the problem. Eight years of loyalty should mean something. Unfortunately, it apparently doesn't. I would strongly caution anyone considering this facility to understand what they may be getting into on the administrative side. The dentists and students may be excellent, but getting through the bureaucracy surrounding them has become unacceptable. University of Michigan Dental School: you can do better. Much better. Your patients--and your students--deserve better than this. One star, and only because zero stars isn't an option.

Go someplace else. While I like to support a small, local business like this, the office is…read moreseverely outdated as are the instruments Dr. Schmude uses. I mean like a second hand dentist's chair! He also misdiagnosed a cavity and wanted me to schedule a follow up for drilling, despite the X-rays not showing said cavity. A second opinion at another dentist revealed that it was just an old sealant getting a bit soft and so I had the sealant replaced by the second dentist (Dr. Choi). Schmude is a nice (but eccentric) guy, but needs to get into 21st century dentistry in my opinion.

I have been seeing Dr. Schmude for 30 years. He does all his own work, even the cleaning. Work…read moreis done quickly, painlessly, simply and well. Nothing fancy - no cute dental hygenists - no waiting for a backlog of patients - just good dentistry. Yes, limited hours.

I will never take my son elsewhere it was night and day the difference between the other dental…read moreoffices I took my son to and tree town. I greatly recommend this office for parents of little ones!

Friendly, quick. The kids don't seem afraid to go. Littlest will tell me "something is wrong" and…read moreask to go to the dentist so it cant be too scary

care good quality fair customer service does not know to tell customers that if they are from a…read moredifferent state you can create account online with out calling them you just have to put your states first letters after deltadental__.com and you can continue with sign up. Must still have D.E.I leftovers. It is like these customer service agents have no education.

Had Delta Dental through my employer. Retired and had spending account (use or lose) so bought…read moresupplemental plan from Delta Dental Plan of Michigan. Horrible plan. Their allowed amount vs. employer allowed was way higher - in one instance $1900 vs. $679. Totally a waste, especially given the low initial coverage of $800. Not sure what a good option is, but this isn't it.

Dr. Dailey and her staff make up the best dentist's office I've ever visited. I had a good first…read moreappointment there a few months ago, and my second visit today confirmed my good impressions. The office is in an renovated house just north of campus. I was running late this morning and worried about finding a spot in this normally crowded neighborhood, but I was relieved to find that they have patient parking spots on Catherine, just around the corner from the front door on Ingalls. Both hygienists I've seen are friendly and professional. Dr. Dailey makes me feel assured that she would notice anything amiss, even if I didn't feel any symptoms. She's big on preventative care, such as prescribing fluoride treatments to stave off incipient cavities. Overall, Dr. Dailey's office is pleasant, professional, and competent!

Dr. Dailey is a skilled practitioner. I have received two oral appliances for sleep apnea from…read moreher. Dr. Dailey worked very hard to get the first appliance to fit correctly, and it served me well for years. The second was even better--incredibly comfortable, albeit very expensive (worth it if it helps). A short time later, however, a full sleep study done at U of M showed that I had very significant continuing symptoms of sleep apnea, and my sleep specialist asked me to get in touch with Dr. Dailey to get her recommendations. That was more than a month and a half ago. Since then, I have been trying to reach her or to get feedback from her, via her staff, which has been an exercise in frustration. The process of trying to reach someone in Dr. Dailey's office is absurdly complex, a Kafka-esque nightmare! First, you call and almost inevitably you reach voicemail, telling you to "leave your name and number, and we will get back to you as soon as we can". So you leave your name and number, and perhaps a description of the issue; Sometime later, you inevitably receive a text message telling you to leave a text message (why weren't you told that in the first place?) and someone will get back to you within 24 hours. So you leave a text message (I did that on May 5, 2022) and wait weeks...and weeks...and weeks. Many weeks later you receive a text message (which you fail to notice in the midst of all the junk texts you receive, telling you to come in for an appointment, which will cost $200.00, which you cannot afford. When you do finally manage to reach Dr. Dailey's assistant, Annette, she agrees to go over your records and she states she will get back to you next week with feedback. That happened to me several weeks ago, and I have yet to hear from Annette. It has been more than a month and one-half since I first called, trying to reach someone. it is now June 20, 2022. I am completely frustrated with the situation and worn down by it, and cannot bear to leave one more message. What can the problem possibly be? Annette wears multiple hats at the clinic. Is she spread too thin? is the office regularly understaffed? Are they not able to hold onto employees? All I can say is that the office set-up is a hot mess. I am left with a comfortable oral appliance for sleep apnea that is not helping me. Dr. Dailey's wonderful skills are useless to me if I cannot effectively communicate with her office or with her about problems with my appliance. I am sorely disappointed!!