I was going here faithfully for a couple of months last year and everything was great until this set of lashes. I had singed some lashes on one of my eyes, not the whole set, and so Sarah I believe it was, said I would be charged for a full set instead of a refill because some (not all) of the singed lashes would have to come off and new ones would have to be put on, I understood that and I paid for a full set. She had usually done a decent job so I didn't have to look super close at them anymore but when I got home someone had commented and said one eye had noticeably shorter than the other eye, so I looked and noticed they were right so I emailed and sent pics about it and was basically told there was nothing that could be done because of the two day policy on fixing lashes. I didn't know about the policy when I was emailing so I was like ok can I come in on the weekend which is my soonest availability since I'm so busy and she was just like no only two days after your appointment. A policy is a policy so I had to go to an another lash tech and she fixed them for me and agreed the lashes on one eye were ridiculously shorter than the other eye and said even if they were singed there was no reason to use a completely different lash size, and this lash tech was able to do it the right way it should have been done before where my lashes were even on both sides. Sarah said it was because the lashes were singed and thats why they were uneven, but it was as if she took off the singed lashes and replaced them all with lashes of a completely different size and even though I paid for a full set without getting a full set, she didn't have the decency to fix her terrible lash job. Plus someone else was able to fix her mistake so that just proves she could have done it well the first time, just sad I wasted my money on that "full set" read more