I would've given it 5 stars the first time I went because she cleaned my brows up nicely. I decided to wait to give a review until I had at least visited 2 more times, and I'm glad I did.
I called to schedule an appointment for a facial but since it was Saturday, she said she doesn't take appointments I could walk in. That's typical and understandable. When I got there, there were only a few eyebrows clients, then she was ready for me.
As she took a mini break while she set up, she was on her cell phone. I am not sure who he was to her but the conversation was on speakerphone and lasted at least 5 minutes into my facial appointment. It was unprofessional, distracting, and disrespectful. I told her that it was distracting and if she could hang up. She hung up and apologized.
I had to ask what products she was using, how much it was, and what she was going to do, because she did not explain anything to me. She was so busy on the phone that she just took me in the room, told me to lay on the table, and started on my face.
Once she started, it seemed she had forgotten a few things. I am not sure what was going on because my eyes were closed, but she kept running back and forth in and out of the room. It sounded as if she was not set up properly. Another thing that disturbed me was the fact that it sounded like she had a bowl of water and kept using the same water to wipe different products off my face.
After she put the mask on, she left out. I think some clients came in at that time. She returned to finish up my facial, when all of a sudden I hear a thump and crying. The clients child had fallen. She left out of the room to see if everything was okay and came back in the room for the last touches.
My face felt clean and soft, however she did not do extracting as I have had in the past at other places. She was too consumed with her phone call and not properly set up.
This place is new and has a lot of potential. I would like to see her get at least one assistant to man the front as she works on clients in the back. I would also like to see her add more of a relaxing ambiance to the room where she's doing facials and waxed. Maybe some dimmer lights, soft music, candles, and a pleasant oil diffuser. As far as the waiting room, a small tv or a table with magazines. When it comes to customer service, it would be nice that she explains her products and the process. It would also be helpful that she is properly set up and prepared for the service she's about to give. Running in and out of the room while your client is not able to see, is not appealing. read more