I have used this service before and it was top notch. Had another appointment last week and got…read morestood up, no call to reschedule, no call to apologize, nothing. Come to find out he blocked my number when I inquired as to what happened. Not sure why he went this direction, but clearly confusing to say the least. Called him on an alternate number and he answered the phone stating that he's not providing services anymore. There's a lot of flakes in this state, so I guess you can chalk this guy up as just another one on the long list. Be careful doing business with this company!

He arrived on time, had experience in multiple job tasks, was clean and orderly and was very…read morereasonably priced. My wife and I would definitely invite him over again for future services.

Ordered 10 ton delivery of ABC to be delivered ~0.2miles from their location. Initially was told…read more$100 flat rate delivery under a licensed contractor account. Next delivery a week later needed to order another 5tons. Due to limit in size, they charged another $150 delivery fee because it's under 9 tons and added another $50 fuel charge, making the second order almost as much as the first order. This should have been made clear having now spent double the original cost of ABC.

Chelsee was the expert and angel that was so kind and helpful in making my travertine purchase. I…read morewas a bit shaky baby since it was a large commitment and she took the time to go over options over the phone, sent me photos, wrote out quote options and provided guidance. Wow! I was looking over 6 months and never felt comfortable to finally go for it. She made it a pleasant experience and I will drive the extra hour to get her help and service in the next phase. Chelsee, you rocked it!!

Geo, the claimed project manager, never stopped telling me what he wanted and how he was going to…read moredo it, that he never listened to me, the customer. He never provided a single estimate, design, never took measurement, changed his own mind regarding design and products being used, without ever discussing it with me. He installed different designs on half of the bathroom, then finished with another design on the other half. He never ever listened, blamed his workers, but never took responsibility, and said, "sue me".

Honestly, I not only couldn't have been happier with the outcome and the attentiveness of Seth and…read morehis team, but I was also shocked with how he intentionally took money out of his own pocket (figuratively) to recommend ways that I can save money on the project. I'll explain: due to a very costly and stressful plumbing emergency in my house, I was left with massive chunks of removed flooring. Not only did he come out on a weekend (because I had no availability before then) to measure, give me a quote, make recommendations, etc. but he let me explain the situation with my homeowners insurance (a complete mess, a story for another time). He went out of his way to do a water damage inspection at absolutely no cost, went home, and wrote a detailed report that I could submit to my insurance. That was in NO WAY his responsibility, and I didn't even ask him if he could do that, but he empathized with my situation. On top of all that, I had made a mention to him about my construction background, so he offered me the opportunity to do all of the removal of old flooring, baseboard removal and replacing, which saved me a huge chunk of money. It honestly gave me a lot of hope in contractors and that they (at least, he) cares about people AT LEAST as much as he cares about the money. On top of all of that, he didn't want me having to spend money on storing all of my furniture off-site and having to live out of a short term rental (I have 6 pets that would have to come with us) he came up with multiple options that would help me financially. All of those options would create some form of inconvenience for him and his crew, but was more than willing to make adjustments for my benefit. All in all, he was readily available when I reached out with any questions, and he was on the site nearly every day to give me updates. The quality of work was everything I could have hoped it could be. Not to mention, I wanted some crazy custom tile that I saw on social media for my master bedroom, and he found where I could purchase it, how much it would cost, and his recommendations for different patterns that complimented my home. I am extremely and genuinely grateful for Seth, his ladies at the show room, and the gentleman who patiently showed us many different options that we were interested in. I'm sorry I cant remember their names, but I appreciate all of you. Thank you.

A year out from our job being done, and it still looks AWESOME. We had a ton of coating done, and…read moretheir crew was polite and professional. They took a lot of time showing us the various final touch finishes, and let us pick the best one to suit our goal - and then duplicated that look over 10,000 sf of concrete. It looks and feels like natural granite. When it gets dusty, it looks even MORE natural. This was on 30 year old concrete, too - they were able to patch and reinforce the age defects, and gave us maintenance timing and products to use. If you're looking to upgrade your outdoor living space, this is the best solution, and Ultimate is the best source!

We obtained several quotes and Ultimate was the lowest. They took the time to explain the process…read moreand materials. There was a nice selection of colors. They showed up on time and completed the job on time. Results are excellent.

Shannon and Cody are awesome they take care of the every time I need materials for jobs no…read morequestions asked. Definitely the best pioneer in town. Highly recommend. -Jaeden Ohanadreamscapes and development

Stopped in unsure if a huge landscaping place like Pioneer would assist me with rock for a very…read moresmall pond project in my backyard. I somewhat anticipated they'd recommend I go to somewhere like Home Depot, but they didn't. I was happy to find out I was able to get a small quantity of river rocks for the project there. When you go in ask for Shannon, she was very helpful.

I've been doing business with these guys for years! They have a great shop full of power…read moreequipment, and it's the good stuff! No cheapy Home Depot power tools here. The best part is that their sales and service can't be beat and they have great prices! Looking to purchase some equipment? Come talk to these guys! -TREEWISE, LLC

I have bought power products from APD for the last 15 years and have alway had good luck. But…read morefinally after all these years got introduced to Bill the maintenance manager and here is the story. Brought my 2 year old Honda EU2200i generator which was still new in the original box for 2 recalls. Put an hour meter on it and added gas and oil for the first time and ran it for half an hour (.5) it ran perfect the full 30 minutes! I then took it to APD for the recall's after they had it for 10 day's, I got a call from Bill and he said that my brand new generator with (.5) of total run time needed the valves adjusted, fuel system flushed a new fuel filter and the carburetor rebuilt and said it needed the oil change and said they could do all of this for the work for only $275.00 at that point I discussed all of the above details with Bill he said that there's no way that his tech would have suggested all of the above work if it wasn't needed. I again told him the details above about it having oil and gas for the first time and it ran perfect for 30 minutes just to do the recalls only, he got very upset and asked if I was calling him a liar and I reiterated there is no way it could need all of this work done with gas and oil being put in the generator for the first time the day before. Now the most upsetting part of the story after them having my generator another 3 weeks, so 4 weeks total. Got a call from Bill and said to come and pick up my generator that the recall's had been completed, you could tell he was still upset that he didn't up sale me to the tune of $275.00 and now the grand finale I brought the generator home it took 10 pulls to get it started and now it won't idle without the choke on and dies if you put it in eco mode and to add insult to injury when I called Bill back and told him that it won't even idle now, his response was see I told you that it needed the carburetor rebuilt and the valves adjusted and the fuel system cleaned out. This could be the poorest Customer Service I have ever received from a company after spending tens of thousands of dollars with this company over the last 15 years they're willing to lose my business over a $275 up-charge and now they have sabotaged my $1200 Honda EU 2200i generator and he said they would not work on it since they hadn't done any service on it !!!

I had anylevel Roofing repair my roof during the last big storm here in Tempe. Everyone in the…read moreneighborhood was getting their roof done and I had a lot of men knocking on my door for a chance to give me a quote and service. I spoke to Chris with anylevel Roofing momentarily, and he stated that he would deal with the insurance company, deal with the adjuster, and handle everything that he stated would happen. And that's exactly how this job went.! If for any reason I get roof damage from the monsoons this summer, I most definitely will call anylevel Roofing back with no hesitation

Your one-stop retail location for anything woodworking…read more Timber woodworking is really two differenf stores under one company. You have machinery and supplies/accesories in one building and high quality Keiln dried lumber in a nother. The team at Timber are extremely friendly but more importantly, extremely knowledable. Stop in and say hello.

If I could give this place zero stars for customer service, I would--specifically their tool repair…read moredepartment. Our Festool saw broke down while still under warranty. My husband brought it to Timber Woodworking Machinery under the impression that they could handle the repair process. He was told that the Festool representative comes in on Fridays and that he could leave the saw there (without the box), and the rep would pick it up and send it to Festool for warranty repair. We expected a relatively quick process--maybe two or three weeks. Instead, two months later, we were still calling for updates and receiving no clear answers about when we would get the saw back. No one could even provide a rough estimate. For a company associated with a premium brand like Festool, this level of communication was disappointing. Timber would not provide me with a direct contact number for Festool and continued giving the same vague explanation: that a part was delayed coming from Germany and nobody knew when it would arrive. I eventually found Festool's service ceneter's number myself and began communicating with them directly. After multiple conversations with Festool--one of which became unpleasant enough that it had to be escalated to management--we finally received a call from a Festool customer service manager, Melinda. She informed us that because the repair had taken so long, Festool would be replacing the saw with a brand-new unit. Finally, some good news. Unfortunately, none of that progress came from Timber Woodworking Machinery. We had to advocate for ourselves every step of the way. Less than a week later, Timber called to let us know our replacement saw had arrived. I went to pick it up immediately and was actually prepared to leave them a positive review despite the long delay. However, less than an hour after I got home, I received a call from shop manager Ray Ann claiming there had been a mix-up and asking me to return the Sustainer box and manual because they supposedly belonged to another customer. Seriously? At that point, my confidence in the entire process was gone. After months of poor communication, lack of updates, and confusion surrounding the replacement, this final incident only reinforced my impression that the repair process was poorly managed from start to finish. Festool ultimately resolved the issue by replacing the saw, and I appreciate them standing behind their product. Unfortunately, my experience with Timber Woodworking Machinery's repair department fell far short of the level of service we expected.