3/7/18
To Martin's,
My name is Latonia Weathers and I am sending this letter of sincere gratitude on behalf of my family that rented the Martin's Westminster on January 13, 2018 for my mother's 80th birthday party. I would like to apologize for taking this long to send this letter. We have had a few deaths in our family to deal with and I am just now able to get my thoughts together. I would like to begin with thanking Ms. Kitty who I dealt with regarding the payments. This event was put on by 7 siblings, and 19 grandchildren, each paying a portion and living all over the United States. So the headache of that situation was handled with sincere grace and professionalism by Ms. Kitty. She never showed any frustration, even though I was ready to strangle my family. Secondly, and not in order of appreciation, we would like to thank Mr. Richard who was the EVERYTHING to the event. He was so accommodating to my craziness. I am a very very particular person whose OCD really gets out of control sometimes, and he never wavered in his professionalism. I kept changing things, and adding things, and requesting things, and needing things and on and on....and he always said, yes we can do that. Even up to the day of the event...he made so many accommodations for me and my family. He has the best temperament for a person in his position, because you never know when he is fed up with your request and changes. And now to the event!! When I chose the Westminster location it was because of the price, so I did not think we would get the same service that I was used to getting at the Security location which I have been in attendance dozens of times. WRONG!! I can't put into words how we were treated at this event by the staff of Martins Westminster. Every request, change and extras were done to perfection; and it was so beautifully decorated. The food was delicious and well-seasoned (which was one of my many requests). The interactions that my guest had with the staff were pleasant and professional. The event was a memorable one for my Mother (Ms Ella Byrd), that she calls me every day to reminisce about it. I will choose this location over All the Martin's locations. I have absolutely NO complaints (and that's big for me) with regards to my dealings with Martin's Westminster and would recommend it over and over. Kudo's to Ms, Kitty, Mr. Richard, the Cooks and ALL the Staff. A+++
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