I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within…read morethe hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags.

Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3…read moresmall bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware!

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

These artisans repaired my wife's expensive briefcase with expertise and care. We were very pleased…read morewith the Restoration.

Very knowledgeable. We didn't do business, but only because he was honest and told me a better way…read moreto handle my particular issue. I will definitely be back for any & all shoe repair.

Absolutely amazing service- brought in a pair of Doc Martens to repair some rips near the ankles,…read moreunder 48 hours later I was able to pick them up and I genuinely struggle to tell where the patch is! There was also a little bit of cosmetic repair done, and all of it cost only $22, thank you so much and now I can wear my favorite boots to prom :]

I can't say enough good things about this place. Everyone was so kind, professional, and genuinely…read morehelpful. They treated my jewelry with care and explained my options without any pressure. It's rare to find a shop this trustworthy -- I'll definitely be returning.

I am thrilled with the service on my shoes. I took two high end pairs of shoes to be cleaned up and…read moreI can't believe what a spectacular job they did. This is my new find!!!

The best love the work they do they are super fast and work is impeccable love that they make sure…read moreeverything is perfectly done to there expertise

great service. I took some sandals to be repaired they were ready with in 40 minutes and the…read morequality of the work was amazing.

I've reviewed several shoe care & Repair businesses . TONYS IS THE ONLY PLACE TO TAKE YOUR BOOTS &…read moreSHOES. My $400+ Danner Boots need to be cleaned & polished AND waterproofed about every other week due to my job. I have 2 pair so im in there everyweek. There is no better quality of work, nobody does a better job at any cost. Do i get the best VALUE & QUALITY for my hard earned cash? ABSOLUTELY!! If you take your shoes boots whatever, anywhere else....you've cheated yourself AND too much. TONYS is the ONLY place to go. There is no better, they are the BEST, NO CONTEST. - The KBPH inc.​

Amazing service and a great shine. Timely repairs when needed and really restore very well.read more

I was out running errands. Heel of my boot fell off. I am so happy that I found this place that was…read moreclose to where I was at. This is a family that started this business 45 years ago. I'm not sure how long Hugo has been there but he did a fantastic job. I saw some luggage, shoes, purses, and backpacks and I'm sure they can repair belts as well. Chris and Hugo thank you for attending to me so promptly. My boots are now made for walking. Perfect time to walk off Thanksgiving. I WOULD RECOMMEND

My Samsonite carry on luggage zipper broke. I really didn't have it very long. I got a quote of…read more$25-$30 dollars to have the zipper fixed. It seemed high until I found out it would be $200 to replace my luggage. I dropped it off on a Tuesday and it was ready the next Tuesday. Definitely would recommend them.

I took a pair of new shoes in with an elastic heel that was too big. He cut & readjusted the…read moreelastic and made it so they fit comfortably and my feet don't slip out of them. What I wanted took a lot of patience and multiple measurements to make sure it was perfect and I appreciate his attention to detail. It's a family owned business and really like the couple that owns it. I'll definitely be back!

What an incredible experience! No one would resole my beloved boots. I even went as far as sending…read morethem to Mexico but not luck. Nerick said he could do it without a doubt. The boots were done in about a week and absolutely exceeded my expectations. Great shop with great old world craftsmanship. In 2026 people need to understand that skills like this are a lost art and things take time for them to be done right. If you want it fast and cheap you will get what you pay for! The price for what I received here was in line with quality of workmanship. Thanks again!

It's rare to find a show repair shop. Thankful they are still around, however they are very pricey…read more I was charged $16 to change the small heels tops of my shoes. He also repairs my moms purse strap and charged $23 to cut and sew it. Besides that, the shop is very dirty and smell likes cigar smoke. He did get the job done but I will not return unfortunately.

This place needs to update their hours online. I called to try and find out before I drove but the…read morenumber disconnects right away. I came by Thursday afternoon and they were closed (there was a sign on the door that says they are closed Thursdays). I didn't mind so I decided to come back today (Friday) and they are still closed despite the hours of availability posted on the door. I've already made two trips and do not plan on coming back.

You need to RUN from this place! Dropped off a pair of boots…read moreto get heals repaired.. . Came back a week later they couldn't find them. When they did they HAD NOT been repaired.left them again. . When returned a week later picked them up and headed to airport for international flight. 10 minutes at airport heals fell off. . They insufficiently glued heals and no stitching . . WHEN I CALLED THEM FROM OVERSEAS THEY REFUSED TO GIVE AND SORT OF REFUND.

Friendly and helpful service. Quality work replacing the soles on an old pair of boots I have.read more