Summary: Absolutely horrible experience - BEWARE - I urge you to find someone else to do your project so you don't end up like us - booked our project, wasted weeks/months of our time getting set up, did DEMO on our living room and then, after destroying our living room, informed us that they do not have the skill to complete the project and refuses to return our deposit and refuses to respond to requests to speak for weeks. We now have a torn up living room and will have one for months while we wait for another company to come in and finish the job - will be seeking all legal remedies.
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As new home owners, we were excited to complete a few projects. We found Arpan and Louie online. We were looking to have a closet system removed in the living room and to install built-ins. Arpan assured us multiple times that the business was
looking to expand into the built-in industry and that they do much larger projects so this would be easy for them. They sold their services as a package deal - from design to execution they would have us covered.
We spent a few weeks/months working with their designer (who I will not name because I think she is also an unwitting victim of the Arpan/Louie operation).
Once the designs were complete, we went ahead and scheduled a final measurement appointment. Louie (the carpenter) did not attend but Arpan decided to keep the appointment.
Within about 10 minutes of being inside Louie noticed that the designs prepared did not actually match the measurements of the closet in at least one place - the closet had an uneven depth that Arpan and the designer failed to measure at our final meeting that they decided to have without Louie (the carpenter). Louie did come up with a solution that we were comfortable with but would result in part of a window being covered - our thoughts were it happens and we would be lucky if this was the only hiccup.
Louie then did demo work for 2-3 days. On the LAST day, he disappears for a while and when he comes back mentions that he is trying to figure out from Arpan where the doors for our built-ins are. Later that day he says that Arpan didn't order any doors and they do not have the capability to build doors. We call Arpan and he says they are looking into solutions.
A day or two later - Arpan TEXTS to say "Our solutions would take weeks as we wont be able to create the doors...we would return half of your deposit".
The deposit was $1500 - you read that right, Arpan wanted $750 for doing partial demo and then abandoning the project because of the negligence of his team.
We asked Arpan to discuss on Aug 12 - no response.
On Aug 16 - we followed up and he agreed to speak. Arpan told us that he needed to confirm returning the full deposit with Louie.
The following week Louie came to collect his tools - which, as decent people, we allowed him to enter our home to take. Louie told us that Arpan was the decision maker on the deposit and its return.
We sent messages to Arpan on the 23rd, 24th, 26th, and 29th of August to Arpan without any response.
I really try to not write negative reviews because I understand mistakes happen and look to companies to make it right - but I couldn't let this sit. I am now out $1,500 and have to hire someone to come finish the demo work and then someone else to put in built ins - in this environment it will take months. I would be willing to work with Arpan and team if they had realized their errors before doing demo on our house (and tearing out thousands of dollars worth of closet systems etc. - which would have been OK if something was going in to replace it!) but this is inexcusable and the lack of professionalism from Arpan and team is really daunting. Please go with someone who knows what they are doing. read more