This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Lidia was exceptional. Very knowledgeable and answered every question I had. With that in mind I am…read morevery satisfied with her service. This made it easier for me to switch insurance companies. And believe me I was with the previous company for a long time.

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

Quick response by email and provided different quotes for an Umbrella insurance…read more so far so good.

Very happy with Acrisure - Jaime was super responsive and helped me with four separate but related…read morepolicies (mixed use rental / homeowners, earthquake, and personal umbrella + excess). Other brokers said they could not find a carrier for some of these and my current carrier on the personal umbrella was excluding critical coverage. But Jaime found solutions for all of my needs with high quality carriers at very competitive prices. Entirely satisfied with the service and will go back to Acrisure with any future needs. Thanks Jaime!

Joe from Peterson & Grantham helped me navigate a complex home insurance search after my renewal…read morepremium jumped significantly. I was comparing multiple carriers and brokers simultaneously, and Joe stood out for his responsiveness, attention to detail, and willingness to dig into the specifics when I had hard questions. He corrected data errors quickly, explained coverage differences clearly, and got me bound on a CIG policy with better coverage than my prior Travelers policy, saving me over $1,000 a year in the process. Smooth from start to finish. Highly recommend.

Joe is great! Super responsive and knowledgable and helped me find a policy for a home that is a…read morebit harder to insure.

I was involved in a hit and run and was extremely upset with the situation considering the car was…read morenew. I was helped by one of the agents, Thuan Tran, who calmly helped me with the issue and made sure I was taken care of. He explained the process that needed to be done and answered all the questions I had. Throughout the process of fixing my car and dealing with the estimator, Thuan would call in to check in to see how I was doing and see if I needed help with anything. I thought that was really nice of him. If you guys want a professional and caring agent who makes all these stressful situations become stress free, I recommend to go with him.

I received a 2017 CoveredCA Renew and Open Enrollment/Dental Plan email from her. I responded…read moreimmediately with an inquiry on Tuesday, she replied on Wednesday. I replied with another inquiry, no respond. I sent a follow up email on Thursday, no respond. I called her office on Friday at 1pm, her receptionist says she's out of the office but she'll be right back, she took a message and got my number and said Wenwei will get back to me when she gets back. No call back and still no respond. 12/5 UPDATE: Wenwei called me this morning and went over different plans. She said she didn't receive my emails. But I'll change my rating to a 4 since she called me back and spent time going over different plans. I will change her rating again to a 5 once we finalize everything. 12/17 UPDATE: Not consistent with good customer service. I ended up purchasing from www.benefitsstore.com (recommended by my board).

Tina, 3000miles per…read moreyear? That was a false statement. You are the one that I signed up for in your office you did not tell me that and I still have our agreement. I could've sue your company for being a fraud!!..STAY AWAY FROM THIS COMPANY PEOPLE!!!

UPDATED: 2/27/2019…read more Everything that you needed to know was told to the contractor. The professional contractor stated adamantly that he never dealt with an insurance company that wanted to talk directly to the homeowner so incessantly. The only logical reason from our point of view would be that you were trying to find 'fault' in our proper claim. In any case, it was quicker and easier to handle it as an out-of-pocket expense than to deal with your office. State Farm used to have these commercial that ends with a song: "Like a good neighbor, StateFarm is there..." Well, YOU weren't 'THERE' for us when we needed ya!! Folks, we all get insurance for that safetynet. If they treat an extremely long-standing customer like they did then god help us all when we need this State Farm agent for some once-in-a-lifetime-catastrophic event. Sadly, I wouldn't want to even think about it...

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Jessica was incredibly helpful, professional, and responsive throughout the entire process. She…read morewent above and beyond to assist me with my insurance needs, and made everything smooth and stress-free. I highly recommend working with her!

Came in here to renew my registration and checked in at the front and was asked to sit down till…read morethey called my name. About 1 minute later I heard my name and went up to the desk. ID, AAA membership card, and registration info was requested and provided. She double checked my address and updated my records which made everything so seamless. The entire process was completed efficiently and quickly so I was in an out in flash. The services requested were completed and the value for saving time and getting my tags right away was a win. I will definitely come back to take advantage of this at this location.

We needed our International Drivers licenses ASAP to go karting in Japan. Online says the…read moreturnaround time can be like 10 days-- but due to late planning we needed it within a couple days. We came on a Sat around 3pm to try and get the permit. Shout-out to Annie and Braden! They had us in and out of there within 20 min with our International driving permits in hand! Annie welcomed us and was so friendly. She helped us take a our passport style photos and helped us with the paperwork. She even let me retake my photo because I wasn't ready for the first take. Haha! You'll need: - Driver's License - AAA membership (for a discount) - credit card for the application fee and photo fee (You can bring 2 of your own passport style photos as well if you dont want to pay the photo fee). Braden processed our application after Annie helped us with the photos and filling out the application. He was also super friendly and nice. We might have been lucky and came in at a good time. Also, on Sat the parking is great as the other office in the bldg is closed. We highly recommend this office for your AAA needs! Thank you Annie, Braden, and AAA!

Came by the other day to get an IDP and it was a phenomenal experience. There were a few parking…read morespots available in the private lot or on nearby surface streets. Check-in was quick with the greeter and I was helped within minutes. Staff was able to take a couple passport photos and process my IDP within minutes. I loved how I was also pay at the staff member's desk with my credit card! Staff were courteous and helpful. In and out within 10 minutes! $20 for a IDP. Passport photos were free for AAA members.

Me: 14 year AAA member. The good: Stopped by to do DMV…read moreservices (transfer custom plate from a white plate to a black plate). Clerk who helped me wasn't sure how to do the transfer, but she researched it, phoned a friend for help, and after a good 30 minutes of effort, solved the problem! I really appreciate the extra effort she put into her work to help me. The bad: I realize this isn't likely the fault of this branch, but it reflects poorly on the brand. I call AAA for a jump start for my car in my garage. Guy arrives promptly, but is rude the entire time. Clearly dislikes his job, does not want to be helping me or answering any of my questions about jump starting a battery. Dude, go find a job that brings you joy, stop making loyal customers feel bad. You're not representing your brand well at all.