This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Joe from Peterson & Grantham helped me navigate a complex home insurance search after my renewal…read morepremium jumped significantly. I was comparing multiple carriers and brokers simultaneously, and Joe stood out for his responsiveness, attention to detail, and willingness to dig into the specifics when I had hard questions. He corrected data errors quickly, explained coverage differences clearly, and got me bound on a CIG policy with better coverage than my prior Travelers policy, saving me over $1,000 a year in the process. Smooth from start to finish. Highly recommend.

Joe is great! Super responsive and knowledgable and helped me find a policy for a home that is a…read morebit harder to insure.

I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

I cannot recommend Lydia Ayento and Sure88 enough. I recently moved to the bay area from east…read morecoast and GEICO raised my insurance rate. Reached out to SURE88 and they put me in touch with Lydia. She called me first thing in the morning and found me a quote which was much less than my GEICO premium. After I expressed some hesitation with the company she found, she found a different one for me in a matter of minutes. During the entire process she was very patient and responsive. Not only that she also noticed something which was not accurate on my driving record and worked with the insurance company to make sure this didn't affect my premiums. I purchased the policy with her and I am very happy. A day later Lydia called me to tell me she opened a dispute on my behalf to get the mistake out of my driving record. I cannot be happier with how she helped me out. This is top notch effort!

I worked with Will when I needed assistance filing for insurance due to losing my job. Will was…read moreAMAZING!!!!! I was very confused with the whole process since I had never been through that before and he assured me "we will get this done together, I will walk you through all of this". I knew from the beginning he was going to help me in anyway he can. I had a follow up question a week later, emailed him, and he called me over the weekend to answer any questions I had. I HIGHLY recommend Will!!!! You will not be let down.

We consistently receive five-star service from the team at Angela Frangieh's State Farm office…read more They are responsive, knowledgeable, and truly care about their clients. In particular, Liz went above and beyond to work closely with underwriting to help us secure insurance on a commercial space--something that required extra effort and persistence. Her dedication made all the difference. We highly recommend Angela Frangieh's office to anyone looking for reliable, high-quality insurance support.

State Farm was good to me. I left it to another company and then went back because it was good to…read moreme so I would recommend it hell yeah!

I had a great experience getting my life insurance through State Farm. Alejandro Parada was my…read moreAgent and he was very professional, helpful, and made the entire process simple and easy to understand. I really appreciate his time and excellent customer service. Highly recommend Alejandro!

My state farm agent that I had been with for many years passed away and my account was…read moreautomatically assigned to Alexandra Anderson. I had no say in that decision and was first fine with the change, but after having my first initial call with her husband Harold he gave used car salesman vibes. He was comparing insurance increases to $10 boxes of cereals and the price increases. When I mentioned, I wanted to change to liability only since my car was over 15 years old, he resisted and pushed back and tried to "sell me" on why I should keep it. The car is old and not worth much. He then said we could look at the mileage to see if that's up to date and can be reduced but then gaslighted me into saying "that they have ways of checking" I don't drive very much and during the time I had them as my provider I told him I was working from home so my mileage can be lowered since I barely drive. After 2 more calls with him and I still didn't get good customer service. I had asked to speak to his wife Alexandra, but he said she only sets appointments for clients that purchase other services like life insurance etc. He made it seem my account was "too small" While I had great experience with Nardy (who no longer works there) Harold was not great to work with. Since his wife owns the business, they seem reluctant to help customers unless it's an increase in billing or new services. There was a lot of push back from him to work with me to see what they could do. State farm agents get 10% of each customers monthly billing so it just seemed like he didn't have customer's best interest and his sales tactics were really off putting to me. I never had any issues with any other insurance agent except this one. When I changed agents, he left me a voicemail afterwards. No I don't want to have a call to discuss. So here's my feedback in my review. Please do better for your customers. Customers can sense when you're thinking only about the profits. It shows up in tone, interactions, and "strong negative sales vibes" I would've stayed with them if I didn't have multiple negative phone interactions with her husband Harold. Working with your state farm agent shouldn't be as stressful as my experience.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

Well it's easy to sign up online and some of that process seems customer friendly and streamlined…read more They're fighting me on OEM glass that the manufacturer specifies must be used on my model for safety systems. Plus, generic doesn't have noise canceling in it which will be the next issue I address before paying around 2grand out of pocket for the oem glass I should have been advised to use in the first place and recalibration. I probably talked to eight people and they bounced back-and-forth between Safelite in their own customer service and no one can make a decision and resolve a problem. Ultimately the shop who I was not satisfied with and accused of scratching my paint had to submit a request on my behalf to see if Oem would be permitted. Now there's a claim to determine whether or not my paint gets fixed and I would not want that to go against my insurance. The guy actually said that the scratches look like they were small as if he was minimizing the fact that my car was scratched. Doesn't really matter the size of the scratch. Fix it! The entire experience was awful and I'm going to drop them as soon as the claim closes and go with an insurance company that has an agent. Like my last one. I thought saving a few bucks and not having an agent emailed me twice a year would make my life easier but the many many hours I've spent on the phone over several days, frustrated and googling and learning about windshields and replacement has proven far more costly. The progressive reps seem like disjointed heads who may or may not be friendly to speak to but have absolutely no authority to do anything and keep transfer you to Safelite glass repair who handles their calls whether or not you use their service. So it's kind of weird. ultimately they're making me deal with the original shop that sold me the glass even though I complained about multiple points of very unsatisfactory experience with them, and told me if I took it somewhere else it would void the original shops warranty and my noise problem might not get resolved. Yes there's a noise problem after the installation. Why oem on a nicer model like mine wouldn't be covered seems ridiculous. Cheap AF insurer. Avoid if you are at all particular about your vehicle and your time.

I'm leaving progressive. I had to wait on the side of the road for over TWO HOURS. How UNSAFE…read more Every time I tried to get help, it kept telling me to "use the app" or "click on the text message" but I had BAD SERVICE so the only way was to call. When I called, I had to go through the same AI menu every time with no recollection that I had already started the roadside pick up request. But there wasn't a direct roadside number (you wanted me to keep using the app and text messing, remember?) so I had to call customer service and tryyyyyyyy to get to talk to someone. THEN.... The truck driver was 70-40 minutes away. Then after waiting 70 minutes, he was "6-36" minutes away, which makes NO SENSE! You have GPS, but you are gonna give me a 30 minute arrival window? After waiting the additional 40 minutes, I had to call again (same AI menu, same not remembering that I had started a claim and just wanted to check the status of the driver). I called 3 more times and was told 25 minutes 3 separate times. Then the driver finally called me to say he was on his way and said it would be another 25 minutes. When I told him I'd been waiting for nearly 3 hours at that point he was all, "oh, sorry, I'll be there in ten minutes." The link that showed the drivers location said he was sitting across the street from us for 2 hours not helping, so that's why I had to keep calling. Thank god I was able to pull over somewhere safe before my engine almost caught on fire. Otherwise I would have been waiting on the side of the highway, on a two lane road, in Car Week traffic with a bunch of expensive cars revving engines, speeding past me. Under NO circumstance should you have left me stranded this long without access to someone to help. What do I even pay you for? What a dangerous situation my insurance company allowed me to be in. How disappointing. I've been with progressive for a long time and this is how I'm treated.

Joshua Kim is knowledgeable and approachable. He is a good listener and very patient. Most of all,…read morehe is a very honest and reasonable insurance agent that I could trust. My insurance company refused to renew my umbrella policy after were 2 minor car accidents among my children within an year of period. I called few insurance agents, but Joshua stood out. He was sincere and clear in his explanation. He gave me all the correct advice in order for me to get new insurance policy from different insurance company. I was frustrated and upset with my previous insurance company, but I am all good now. Thank you Joshua Kim. Theresa K.

This firm has been the most efficient, cost-effective, and thorough provider for all business…read moreinsurance needs. I highly recommend.

Chi has been my State Farm agent for several years, and I truly can't say enough about how…read moresupportive and dependable he has been throughout that time. He's always incredibly patient, taking the time to explain things, what really stands out is how much he genuinely cares. He goes out of his way, even outside of normal hours to help and make sure everything is taken care of. It's rare to find someone like Chi. I'm really grateful to have him as my agent and would highly recommend him to anyone looking for someone they can truly rely on.

Long overdue , Actually found this agency by accident. Wasn't happy with my past insurance they…read moreweren't very " progressive " . What caught my eye was they were literally right down the street from my place. Made my appointment with Chi & was instantly impressed with him! Very professional his demeanor was awesome . Very clean office just a great first impression. We sat & talked about my needs for insurance . I have a motorcycle & car . I found polices that fit my needs & budget. During that time he asked about me & we had some common likes. I prefer paying my bill in person, it's a pleasure to see Chi & I believe State Farn is very honored to have someone like him representing their company!!