Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

Alex, still kept the appointment, even though the weather was not great. He also went the extra…read moremile to make sure my water sample was delivered for testing the same day. Very conscientious and knowledgeable.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Quick and explained the issues and charged decent amount…read more Would recommend and call again

I do not often write reviews, but George from Ahoy Plumbing deserves all the praise! From start to…read morefinish, my experience was fantastic. Professionalism and Communication: He was punctual, courteous, and clearly explained everything before starting the work. He answered all my questions patiently and kept me informed throughout the entire process. Fair Pricing and Quality Work: The price was very reasonable, especially considering the excellent quality of work. George clearly takes pride in his work and it shows. Above and Beyond: What impressed me most was that He took the time to walk me through everything he was doing and why. I learned so much! Highly Recommend: I will definitely be calling Ahoy Plumbing for any future plumbing needs and wouldn't hesitate to recommend him to anyone. Thank you for the amazing service!

contacted Culligan of Annapolis to replace a resin tank that was leaking from the bottom on June…read more23, 2025. Didn't get a appointment until August 18, 2025. At the Company request I sent them photos of the leak type of tank and they helped me turn off the bad tank and use the second tank. The Technician came out to the house with the wrong tank. They acknowledged they brought the wrong tank and needed to order and come back with the new tank. The issue I have is that I was being charged a service fee for their mistake. No work or Inspection was performed and they already knew what the problem was and what type of tank they needed. Tried to resolve the issue with them and no compromise on their behalf. Looking forward to going to small claims court on this!!!

I've been a customer for 10 years, and had an emergency regarding our Culligan system. The business…read moreis closed over the weekend, and I tried calling at 7:30 on Monday morning. I left a message, but continued to try to call every half hour or so. I finally got a text back from 'Jamie'. Jamie tried to upsell me a new system during this emergency, which I'd happily argue was caused by a Culligan installer. Jamie was great and gave advice until I told them I wasn't interested in buying a new system. Now it's been an hour since I've heard from Jamie. I got ghosted because I wasn't interested in purchasing a new system during a crisis. Update: Got a text from the branch manager around noon, where I was promised a technician around 3pm. The tech was a little early, but told me that the office could have talked me through turning on the bypass over the phone. I was charged more than $200 for this, was told that I needed to replace my water softener system. Definitely getting quotes from competitors.

My experience with Hague Quality Water of Maryland started in June 2024, and a year later I…read morecompletely regret the $1,395 I spent. I never had issues with their technicians or customer service, but I was sold an Upflow Water Neutralizing System--which I later learned is not typically recommended for well water, even though many companies sell it for that function. My house (built in 1946) has a well, water softener, and pH neutralizer. When the neutralizer failed, I contacted a few companies for estimates, and Hague's price was the best. I assumed they'd know what system my house needed and didn't think twice when they recommended an Upflow unit. The salesperson emphasized that it saved water and electricity since it doesn't backwash--something that sounded good at the time but means little when you're on a well and not paying a water bill. Fast-forward to July 2025: Hague serviced the system and added calcite. Immediately afterward, my water pressure dropped to almost nothing. The technician suspected the calcite had solidified and clogged the tank, recommending it be dumped and a sediment filter added. The problem? A Downflow system backwashes automatically, breaking up buildup and clearing sediment--an Upflow system does not. After getting two second opinions, I learned I could either replace the one-year-old tank with a Downflow system (meaning the $1,395 was wasted) or plan for the tank to be dumped and refilled every year. Another company confirmed that Upflow systems are generally unsuitable for a small household on well water because of this exact issue. It turns out many companies still push Upflow systems since they're cheaper and easier to install, and most customers don't know the difference until problems appear. I wish I'd done the research first--I would have gladly paid a little more for a system that simply needed routine servicing rather than yearly repairs. Hague may be fine for maintenance, but for installations, I strongly recommend looking elsewhere. I read a LOT before writing this, so here is just a sampling of the websites I looked at: Are Upflow Neutralizers Better than Backwash Calcite Neutralizers? (2015). Well-Water-Report.com. https://www.well-water-report.com/2015/06/are-upflow-neutralizers-better-than.html DKH53. (2020, October 27). Upflow vs Downflow acid neutralizer. Terry Love Plumbing Advice & Remodel DIY & Professional Forum. https://terrylove.com/forums/index.php?threads/upflow-vs-downflow-acid-neutralizer.90419/ Pentair Water Solutions. (2021, May). Upflow vs Downflow Water Softeners. @Pentair; Pentair. https://www.pentair.com/en-us/water-softening-filtration/blog/upflow-vs-downflow-softeners.html Upflow/Non-Backwashing Acid Neutralizers. (2025). Mid Atlantic Water. https://midatlanticwater.net/collections/upflow-non-backwashing-acid-neutralizers

Hague has been responsive and helpful to me in servicing my RO system and water softener system…read more When necessary, HERMINIO brings the supplies needed to maintain my water softener system. Then he fills the tanks and tests the water. BRYNN keeps track of the timing for this maintenance, which is helpful. HERMINIO recently repaired my RO faucet. He could've suggested I purchase a new faucet, but instead he simply replaced the inexpensive part which saved me money. HERMINIO is thorough and efficient, always explaining to me what he's doing and why, and I like that he charges for the time he's here, rather than adding unnecessary minutes that creep into a second hour.

I have used Phelps 4 times, one of which they didn't even charge me…read more They were quick to respond to every call. They came out and sampled the water, and surveyed the job ( I needed a whole-house water filter). I found them to be competitive and professional. It's a local company with good folks.

**Avoid This Company at All Costs**…read more My water softener started showing a service warning, so I contacted my home warranty provider to send a technician for troubleshooting. The technician who came out seemed unqualified and left without resolving the issue. I was then approved to use an out-of-network provider. I initially contacted a reputable plumbing/water softener company, but they were unavailable. That's when I turned to Phelps--who, unsurprisingly, had immediate availability. I scheduled a visit with them. Their technician admitted to my husband that he wasn't sure what the issue was but recommended replacing the entire water softener system. Unfortunately, Phelps passed inaccurate information to my home warranty provider, resulting in the claim being denied. I had read negative reviews about this company and ignored them. I've now learned the hard way. Don't make the same mistake--**stay far away from Phelps.**

Beware: Overpriced, Misleading, and Unhelpful…read more I called A&F Plumbing for a $59 service visit to find out why my water heater was not heating -- seemed reasonable. The tech was polite. That's where the positives ended. He relit the pilot light and THEN told me it was $250 just to relight the pilot light -- something most plumbers include in the basic fee. After paying that ridiculous charge, my water still never got hot. He didn't check, wait to see - - just said he relit it. He did make sure he had a sales pitch though. Without fully diagnosing the problem, he jumped straight to recommending a $875 burner assembly or a $5,250 replacement water heater, (complete with estimates) claiming mine was 11 years old, but my house is only 9 years old. Either the math was off, or they were hoping I wouldn't question it. I paid $250 for nothing -- no fix, no follow-up, just out the window, whoever recommended them should be ashamed of themselves. Definitely a bait-and-switch. If you're looking for real solutions and honest pricing, I strongly suggest calling someone else.

I hired A&F to repair an under bathroom counter. A&F came out and said it would cost $250 to fix…read morethe leaks. After I approved it the plumber said it would cost $785. I feel they were dishonest and used the lower cost to get the initial approval so they could then Jackup the price. I will not trust them to do another job since this was a complete rioo

We used this company for the first time today. Their process could not be easier. Instead of…read moredriving to Home Depot and hauling the 40 pound bags home, you call them, place an order, set a delivery date, and write a check when they come out. The price is lower in larger amounts but it is competitive. I had twenty bags delivered this morning. The two delivery guys were very pleasant and efficient. They stack the bags neatly in the basement next to the water treatment system, and they will fill up the tank if you wish. My (younger) neighbor has been using delivery service for several years, so now we are sold on the concept too.

From the owner: Deliver salt and chemicals for water conditioning equipmentread more