Rob Shipley and Joe Poppito have always provided me with the most efficient and convenient care for…read moremy 2017 Jaguar F-Pace. We have had a few times where communication may have been misunderstood however, for the most part, all of my needs have been provided in a timely manner and at a reasonable price!

So I went into this dealer for the second time because I had to provide information to Rob which…read morewas on line for 4 plus weeks, which he should have known before I had to email him email. Then I talk to the manager thym which he was terrible as well, he wanted to charge me a 4.2 process fee that he said was at the dealer for 20 plus years. He was very cocky until I prove that one of his employees was not know his job. I call another J. Dealer and they said the fee dont exist. That was false. He told me he was bother because they not getting cars, and the big bosses is making him lower the cars down. I would never tell anybody to go here for nothing. I wish I did not have to give them a one star, I could have give them know stars. Never again

Yesterday I did the unthinkable ....i allowed my wife to visit a car dealership without me. I…read morethrew her to the wolves, except I didn't. I am very grateful to the staff at Concordville Subaru. Every aspect of our experience was good. My wife was treated with respect, and they kept their promises. There was none of the typical car dealership nonsense we have all heard about or dealt with from time to time. We are not from that area, but they had the exact car we wanted. I went with her today to finish up the deal and sign off on paperwork. I'm happy to say it all worked out perfectly. I would highly recommend them to anyone looking for a new vehicle, new or used.

Inventory is great around the area at this location for new cars. The Sales team is very friendly…read moreand helpful. Manager was a little pressuring. I was able to get an appointment on time and a test drive. Great showroom too.

Buyer Beware The…read moresalesman I dealt with at Elite Autos was very professional and eager to help. The owner, however, seems to be a stereotypical used car dealer. Even after learning that the car had an open SAFETY recall and an interference engine (google it) that was 40,000 miles overdue for a timing belt, the owner would not negotiate on the grounds that he could sell the car in the coming weeks for his asking price to someone else. As a business owner, I respect his right to demand a certain price and I have no hard feelings over a simple deal that fell through. It was a common car and I knew I'd find another one. What REALLY concerns me is his willingness to sell a car with full knowledge of expensive and potentially dangerous issues to another customer, ideally to one who doesn't know how to inspect a car properly. You can't trust people who do business like that. This review is not a complaint, it's a warning to others.

I've bought two cars off of Jon, he was low pressure and forthright with everything. His prices are…read morefair and comparable to the blue book value. He worked with me and is honest. I'd go back again a third time.

This is my 2nd time purchasing a vehicle with Chris and he has the best cars around. Please check…read morehim out if you are need of a great car. Thanks again Chris on my new car!!

PREDATORY LOANS, BAD INVENTORY, DISHONEST MECHANIC…read more I purchased a vehicle from these people. They made it super easy to finance it. But of course it was too easy. They got me a predatory loan with a 20% interest rate and a $17000 financing fee. The vehicle was sold to me for $18000. After fees and warranty the total for the loan is $42000. Double of what the car was even selling for. Monthly payment is $500 and monthly interest is $360. This car will never be paid for at this rate. Soon after I had it for a bit. The engine started overheating. I took it back to them to diagnose it, and their grease monkey told me that it was just a bad oil sensor, and to take it to the dealer because they don't have the tools to remove and replace it. Of course it wasn't an oil sensor. The head is warped and it needs a new engine. The garbage warranty company they hooked me up with is another story. The car has been at the dealer for over a month. We have been waiting for weeks for them to come out to "verify" that it needs a new engine. And yet they haven't sent anybody to check the car at the dealership. If I could give these guys 0 stars I would. Now I'm stuck with this crap car. Predatory loan. And no vehicle to drive since it's still in the shop for months since the warranty company hasn't come out.

Jamar always gives me exceptional service. He only recommends the necessary services each time for…read moreour two Toyota vehicle.

I thought about switching back to Price Toyota for my service but, David Ferguson service was…read moreexcellent. Appreciate how helpful he was and his attention to detail. I plan sticking it out with Newark Toyota.

Had a very good experience. My best friend and her mom bought their car here a few years ago and…read morethey still run great.. Absolutely no games or anything. I went in and he asked what he could do for me, I told him what I wanted and we talked about options, he gave me the keys to check out the car I liked and I went on a test drive. Car ran great. He worked with me and I bought the car that day. I went to a few previous dealers including the bigger names that had all these technicalities. I enjoyed my experience. No hassle or anything. They were very friendly, offered us beverages. The process went fairly quick. It was exactly what I hoped for. They get stuff done and I got the impression they cared about their customers. A few customers actually walked in while I was their and everyone there seemed adored.. it's definitely a family vibe.

I have purchased both my cars from Prados within the last 8 years and I've loved the experience…read moreeach time. Both my parents and my brother have purchased from here too. You get a quality car and you support a local dealer. Lu has made this a family and friends business, both his so sons, wife, and daughter help with the company. He helped me get the lowest rates and worked w what little money I had for a down payment and I've never been happier. Both my ford focus AND my current Toyota RAV4 were/are amazing. Will forever do business here and recommend my friends and family to them.

Dave at New Castle Motors was amazing. He got me in a car the same day I walked in for my…read moreappointment. Allison was great as well. She was very responsive via email and walked me through exactly what paperwork was needed to get me approved and into a car.

WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!! DO NOT CHANCE GETTING A CAR FROM THESE SCAM…read moreARTISTS!!!!!!!!!!!!!! I bough my 2015 Ford Explorer 3 months ago from Larry. Who by the way has crap customer service and thinks that its okay to raise his voice at his customers. So me and my husband bought the car and told him we needed to get it registered in MD where we live. He said that they would be able to do that with no problem. They give us a 3 month temp tag which I though was weird but they said was normal in DE. So I double checked and asked him they where going to mail us our permanent tags or would we have to come pick them up and Larry was very clear that he would mail them to us. Then when our 3 month temp tag expires we call them and speak with Larry and he says that he never said he would mail our tags to us and that we had to take the car to get a MD state inspection. Fast forward we go get the inspection done the next day and the car fails inspection for multiple reasons. The back tires both need to be replaced as one had whole plug to close to the tire wall to be a good fix and the other tire had cracks that stretched all the way to the tire wall. The driver-side outer tie rod had excessive movement and inner tie rod boot is damaged with the clamp lodged inside the pinion. Both mufflers have rot holes in them and its leaking break fluid. Now there where other things wrong like the battery was bad, rear axel seals have been leaking for a while. So I call Larry and I'm pissed. He says well your cars out of warranty there's nothing I can do about it. So now I'm paying out of pocket $3400 just to get the car to pass a state inspection and I'll be having our military lawyers take them to court. This is was just crazy. Larry and the rest of the store knew what kind of shape the car was in and sold it anyway. THE WORST KIND OF PEOPLE. WILL NEVER BUY FROM THEM AGAIN!!!!!!!!!!! DONT WASTE YOUR MONEY!!!!

We just purchased one second-hand vehicle from this…read moreshop.After my husband took the driving test, he found that the brakes of this vehicle not sensitive and mentioned this issue to the star Auto shop dealer, the young dealer gave my husband explanation as " the brakes not sensitive is ok, and too sensitive brakes is not good." and he also told us there were still 2/3 brakes there. Two weeks after we purchased the vehicle, there were big noise once we stepped on the brakes. So we have to go to Pep-boys to do brake inspection. There were no front brakes at all, and two front brake pads had no metal material at all. If the dealer not tell you truth for the serious important issue (such as brakes for the vehicle), please never trust him again. Very very dangerous for the customers. Obviously, they only care about their profit, not clients' life.

Top notch service and reliability. I bought multiple…read morevehicles from here and recommended it to friends and family. No one ever had no problems and I'm really happy with their service. Thanks star auto motors for making my life easy.