Should have read the reviews…read more This place has been referred to me by my personal dentist for a treatment they could not provide. I immediately stopped going there after my first visit due to the excessive amount of money with hidden fees they charged. I don t recommend that place to anyone I will also warn my personal dentist who is very respectful to stop referring Bandala dental immediately. Respond to Bandala group: Not everyone carries hundreds of dollars in their pockets to pay such big bills, and your office charge an extra 3% for using a credit card, it s call a surprise. Even though I found your service that was done by a trainee by the way very expensive I did not get frustrated, I have been very honest and sent the payment from my HSA account to your office but ...another surprise the payment has been returned without explanation. I checked with my HSA and they confirm that the payment has been refused by your office, I never had any problems before and now you send me a letter treating me to send a collector.

Here are just a few of the very concerning violations of the 5 Principles of Ethics Dentist's are…read morerequired to uphold. Honestly, I am not sure how aware Dr. Bandala is of the issues I have had as Treycee is the "gatekeeper". She is the receptionist and all email correspondence goes to her as well. But a DDS is responsible for his staff and they are required to provide medical care in a timely manner, to treat patients with respect and include them in their health care diagnoses and treatment plans and to treat them equally-despite their insurance. Unprofessional and petty Business Manager, Treycee, delayed my care and refused to make appointments for preauthorized work despite Dr. orders documented in my chart. Told me, I "was not a priority", "difficult from the beginning" and never missed an opportunity to point out they don't normally accept my insurance (Medi-Cal). She treated me differently than other patients and made it clear she did not like me-felt above me for some odd reason which, again, is related to my insurance. While in office, checking out after a procedure I was stunned when Treycee made a snarky comment to my face about how I'm "getting dental work for free!". So inappropriate! My medical diagnosis was never clearly outlined to me and when Dr. Bandala discovered additional problems, I was not contacted. I only discover when I call in to schedule appointment or follow-up on authorization and it's Treycee, the Business Manager, who relays it to me and only in relation to insurance and them getting paid. She said it is standard operating procedures in their office for her to give medical diagnoses over the phone (although admitted it is not standard procedure for most dental offices) and if you want details, your overall oral health and next steps you have to schedule a consultation with Dr. Bandala. She did not offer me an appointment or explain how much my insurance would be billed for the additional consultation. I had procedures done under sedation but was not given pre-treatment instructions or told I needed a chaperone to escort me home afterwards. Hence, while in the office-in the dental chair- I had to frantically contact family members and see if they could uproot their work day to come pick me up once I'm done. I have decided I'd rather have cavities and need a root canal than go back and be treated by Dr. Bandala-even if I could get an appointment made, which I've been attempting to do since mid-January when Dr. Bandala told me to do so. Treycee has blocked the process despite authorization from my insurance. As a Buddhist with a Master's Degree who has dedicated my life to helping others (hence my "poor person's" insurance) I have always been respectful and kind to Dr. Bandala and his staff when in office and on phone. It is very disappointing to have had such unprofessional treatment. I would not want anyone to experience what I have and recommend you avoid his office at all costs.

I've been a patient at this office for some time, but unfortunately I feel that long wait times…read morehave become a recurring issue. At my most recent appointment, scheduled for 10:00 AM, I arrived early at 9:55. More than an hour after my appointment time, I had only received X-rays and polishing and was still waiting for the remainder of my cleaning and exam. Delays can happen in any healthcare setting, but what was frustrating was the lack of communication about how far behind the office was running and how much longer I should expect to wait. This experience was especially difficult because, like many patients, I arrange work and childcare around my appointments. I understand that emergencies and unexpected situations arise, but consistently keeping patients waiting well beyond their scheduled appointment times shows a lack of respect for their time. I was also disappointed by a recent interaction regarding my child. After my child chipped a tooth, I contacted the office because I wanted it evaluated. I felt that my concerns were dismissed and that there was pushback about bringing my child in to be seen. As a parent, when a child has a dental injury, I expect my concerns to be taken seriously and for the office to help determine whether an evaluation is appropriate. The clinical care may be good, but the scheduling, communication, and front-office experience have left me questioning whether I will continue coming here.

I had one of the worst experiences at Highland Dental, and I feel compelled to share my story to…read morewarn others. My son needed a filling, so we scheduled an appointment for a Saturday. When we arrived, it was clear the dentist on duty was overwhelmed and stressed out due to overbooking, that should have been my first red flag. Despite my concerns, we proceeded with the filling because my son needed it. Unfortunately, less than a week later, the filling came out. I immediately called Highland Dental to report the issue, and to my dismay, they told me there was nothing they could do. They refused to redo the filling or even issue a refund, suggesting that I should find a specialist for a baby tooth instead. I requested a refund, but to this day, I have not received anything. I reached out several times, but I never got a call back. This has been the worst experience I've ever had with a dental office. Even though Highland Dental is the closest to my home, I will never return. On a positive note, I found another dental office just a few blocks away that was able to correct the filling without the need for a specialist, and it was more affordable too. I highly recommend looking elsewhere if you're seeking dental care stay far away from Highland Dental.

Have a dental emergency this weekend. I called Sentinel since I couldn't get ahold of anyone at my…read moreregular providers, endodontic, periodontal, or general and this place claims to have emergency dental care available. What a waste of time. The woman who answered said she had to see who was on call and would get back to me. She didn't and when I tried calling again no one answered or returned my message. So now here I am with motrin and ice packs hoping to see one of my regular providers on Monday. Unfortunately dental care is a frequent regular part of my life. I have insurance and have spent a ton of cash on my mouth but this group will never see a dime of it. If this is how they treat someone in an emergency they are not to be trusted​

I am so thankful for this place. They got me in super last minute on a Sunday! My toddler knocked…read moreone if my front teeth out and I was in a lot of pain. After calling around for hours this morning, pleadings to get in anywhere, they did not hesitate on acting. I was seen less than an hour after calling them. They were nothing but accommodating! I couldn't say more good things about them. All the staff there was super kind and understanding! I have terrible anxiety with dental work and they were so supportive and amazing. They made me feel comfortable and put me at ease. I am so lucky I found this place. No one wants to work on Sunday and they came in with a smile and was super welcoming willing to help. I will forever be coming back to them. Thank you again for saving me last minute! You guys rock!

By far the best dental experiences I have ever had, and one of the best interactions with the…read more"medical" world in general. From initial phone call to follow up, Sunset Oak Dental brings an incredible amount of comfort, ease, kindness, and sincerity to dental - and overall - health. They were accommodating of scheduling and needs. The lobby was relaxing, and with a receptionist like this one the normal waiting room anxiety disappears. She was welcoming, helpful, informative, and it felt like we were having a conversation throughout all the paperwork rather than just going through files. All the staff feels like a real team. Sometimes going through other appointments I feel like I am almost being handed off on a conveyor belt system, this felt nothing like that. The thing I appreciate most about Dr. Felahy is his incredible honesty about information and clear knowledge about what actually happens to your teeth. It was the first time I have ever had a dentist ask questions to fully explain and understand what was happening in my mouth, and how that related to other things happening in my life and body. It was the first dentist that seemed to understand that teeth are more than some isolated thing to poke around and clean - they are expressive of habits and lifestyle (and so far beyond just whether or not you floss). He fully explained how certain things of my past have affected my teeth health today, and what that means in the future. It actually helped me process some life while in the dental chair! When you leave the office your teeth will feel cleaner - and so will your heart. It's awesome!

I am finally ready to give this review. I am a 47 year old…read morebaby. Absolutely terrified of dentists. Not any more! I have found my life long friend and dentist for not just me, but my family and friends too. I was faced with a very ugly mouth! The scariest scenario you can imagine. I started April 2018. Dr. Felahy and his team were so assuring and supportive through it all. Yes they did hold my hand. Yes I was scared but that soon subsided quickly. After the whole process which was so fast and really easy (a lot more than I thought it would be) I am no longer scared and I am so happy with my smile. Hesitating that first day walking in. Now I miss them. The entire staff has become my friends and confidants. If you have any question on is this place for me? It is. He is a fair and honest person. One thing I love about Dr. Volki and his staff is they are so considerate they will do everything they can to help you even if uninsured. Which by the way he gives a a discount for cash! I could also tell you how comfortable they make you feel massaging chairs, smiling staff, supportive and just all around a great group of people. Make sure to make this your first and last dentist you ever need to find. I live a little ways away, but that's ok! I'd drive hours just to be in that office with Dr. Volki Felahy and his team. I have included a picture exactly 1 year difference. Thank you Dr. Volki for tolerating me and thank you to the team and Larissa for holding my hand! I'm a new woman.

After I moved to the area, I went to a couple of dental practices that weren't great experiences…read morebecause of obvious upselling & aggressive cosmetic & treatment ideas. I finally found a place where I am comfortable & feel like my dental care is in good hands. When I first called to make an appointment, I found the front desk staffer to be so helpful. My questions were answered & I was offered reassurance. Interactions have been pleasant. The office is small with a comfortable little waiting area. Music plays in the background. I haven't found myself waiting for long before my appointment times. During my first appointment, I did find the exam space a little chilly. I appreciate the sunglasses, lip balm, & head rest they offer. I saw Dr Phan. She is friendly & her demeanor put me at ease. She is great at communicating & explaining things. She lets me know what is happening & checks in on how I'm doing. She makes sure to address my questions & it doesn't feel rushed. She offered useful suggestions for at home dental care products. I've found the assistants here to be nice, attentive, & helpful. I briefly interacted with Dr Nguyen & found him to be personable as well. The mister decided to switch from his dentist after my experience. During a confirmation call, there was a 15 minute change in the timing of an appointment because of shifts in their schedule.

I love the staff here. The admin are wonderful, all of the hygienists and assistants are great,…read moreand both of the dentists are fantastic. Today is extra special because it is my daughter's first appointment at a non-pediatric dentist. The last place she went they (literally) BRUSHED HER TEETH, when she'd go in for a cleaning. So while today was quite a change it will also likely encourage her to take good care of her teeth. Dr Phan was fantastic with her. My daughter is eleven and I wasn't entirely sure she was ready for this but Doc's bedside manner is so loving and friendly that I feel anyone can come here. Highly recommend.

Great place to come for cleaning and for implants!! Dr is very great and gentle with numbing..read more

I have Kaiser insurance and told them ! They sent me an exhaustive time consuming new patient…read morequestionnaire ! After waiting almost half a hour filling it out , a day later I was informed that my insurance was not accepted ! 2.4 Kaiser members in Northern California ! Incredible ignorance !

Everybody at the office was very efficient. They worked on my teeth and gave me a great smile…read more Looking forward to future work.

Such a nice group of people that I didn't want to meet on vacation…read more I have a crazy fear of the dentist but I broke a tooth I thought I could wait but it hurt so bad I couldn't open my mouth. I called they saw me right away and from check in to pulling the rest of the tooth and needing a small bone graft I was out within 45 minutes. The best was they kept me calm the whole time and really heard me when I said I was terrified.

Update: I called the dentist to give him the opportunity to correct the tooth situation I'm unhappy…read moreabout. He noted the front office staff shouldn't have called me a "little girl" but stated he could try and fix it but he did all he could already. I advised him I have pictures of my tooth not looking that way before I chipped it and he didn't offer much of a solution. Still unhappy and suggest another office for your care.

Dr Phil is everything a dentist should. Him and his staff are super friendly, kind and professional.read more