Everybody at the office was very efficient. They worked on my teeth and gave me a great smile…read more Looking forward to future work.

Such a nice group of people that I didn't want to meet on vacation…read more I have a crazy fear of the dentist but I broke a tooth I thought I could wait but it hurt so bad I couldn't open my mouth. I called they saw me right away and from check in to pulling the rest of the tooth and needing a small bone graft I was out within 45 minutes. The best was they kept me calm the whole time and really heard me when I said I was terrified.

I cannot say enough good things about Dr. Sevan! He…read moretransformed my smile with Invisalign, and I'm so happy with my results. Throughout the process he was attentive, meticulous, and made sure everything was perfect. Beyond my own experience, he has taken such great care of my entire family. His office is welcoming, professional, and we always feel confident we're receiving the best care possible. I'm so grateful we found him and highly recommend him to anyone looking for a dentist they can trust!

Amazing dentist. Dr. Sev and his staff are incredibly kind and talented. I typically have dental…read moreanxiety from bad experiences with past dentists, but feel totally at ease there. Walking into the office feels like I'm being welcomed into someone's living room!

I've been a patient at this office for some time, but unfortunately I feel that long wait times…read morehave become a recurring issue. At my most recent appointment, scheduled for 10:00 AM, I arrived early at 9:55. More than an hour after my appointment time, I had only received X-rays and polishing and was still waiting for the remainder of my cleaning and exam. Delays can happen in any healthcare setting, but what was frustrating was the lack of communication about how far behind the office was running and how much longer I should expect to wait. This experience was especially difficult because, like many patients, I arrange work and childcare around my appointments. I understand that emergencies and unexpected situations arise, but consistently keeping patients waiting well beyond their scheduled appointment times shows a lack of respect for their time. I was also disappointed by a recent interaction regarding my child. After my child chipped a tooth, I contacted the office because I wanted it evaluated. I felt that my concerns were dismissed and that there was pushback about bringing my child in to be seen. As a parent, when a child has a dental injury, I expect my concerns to be taken seriously and for the office to help determine whether an evaluation is appropriate. The clinical care may be good, but the scheduling, communication, and front-office experience have left me questioning whether I will continue coming here.

I had one of the worst experiences at Highland Dental, and I feel compelled to share my story to…read morewarn others. My son needed a filling, so we scheduled an appointment for a Saturday. When we arrived, it was clear the dentist on duty was overwhelmed and stressed out due to overbooking, that should have been my first red flag. Despite my concerns, we proceeded with the filling because my son needed it. Unfortunately, less than a week later, the filling came out. I immediately called Highland Dental to report the issue, and to my dismay, they told me there was nothing they could do. They refused to redo the filling or even issue a refund, suggesting that I should find a specialist for a baby tooth instead. I requested a refund, but to this day, I have not received anything. I reached out several times, but I never got a call back. This has been the worst experience I've ever had with a dental office. Even though Highland Dental is the closest to my home, I will never return. On a positive note, I found another dental office just a few blocks away that was able to correct the filling without the need for a specialist, and it was more affordable too. I highly recommend looking elsewhere if you're seeking dental care stay far away from Highland Dental.

The office personal are personable and Dr Igor has been very attentive to my needs and is very…read morecareful when performing procedures. I am not a fan of dentists, but Dr Igor has given me a new outlook. I've found my dentist!

I do not recommend Dr. Igor Babenkov or this dental office for Invisalign or orthodontic treatment…read more My treatment lasted over a year and a half, but my teeth were only molded once, many trays were lost, and my teeth are still crooked in the back of my front teeth. They may look straight from the front but the inner alignment is off because there wasn't enough room in my jaw. The treatment felt rushed and like shortcuts were taken, which caused my bite to be misaligned and led to TMJ issues. When I asked for corrections, they tried to charge me extra for procedures that should have been included in the treatment. Communication and billing were also problematic. Yelena at the front desk, who has worked there for many years, seems to manipulate paperwork or bills to charge patients who question treatment or express dissatisfaction. She works very closely with Dr. Babenkov, and if he shows even slight frustration, she will try to find a way to bill you. In their communications, they make sure to squeeze every penny, even if they initially offer you a "good deal" to lock you into Invisalign treatment. Don't fall for their manipulation it's grimy and scandalous. Dr. Babenkov often mentions his training in Germany and expertise, but the treatment felt rushed and careless, without proper planning. As a result, I now have TMJ related discomfort, a misaligned bite, and forehead wrinkles from jaw tension all caused by their poor treatment. Even three years after my treatment and wearing retainers I still experience jaw and forehead pain because of TMJ issues that weren't addressed properly. Honestly, to make up for this, they'd need to pay me a year's worth of Starbucks gift cards (an inside joke because the office used to give them to patients for reviews) and a years of Botox for the wrinkles caused by their treatment. Overall, I do not feel this office handles orthodontic care responsibly. My treatment caused lasting problems, discomfort, and unexpected costs. If you don't want permanent jaw pain, to have to see an oral surgeon like me, or TMJ issues, do not go here. I cannot recommend this office. I would never go back. *** When I asked the doctor to fix the crooked teeth, he moved my teeth without explaining the risks, precautions, or even asking for my consent. Afterwards, the office tried to charge me $78, claiming it was for a "filling," which clearly was not the case and Yelena proceeded to tell me "I received treatment after my Invisalign treatment timeline was over" LIKE WHAT the only reason I had that appointment was to tell the Dr. my teeth were still misaligned! The only reason I went to this office in the first place was because someone highly recommended it and made it sound better than it actually was. I honestly didn't even want to go here, and now I regret that decision.*** ALL I CAN SAY NOW IS DONT DO IT.

Have a dental emergency this weekend. I called Sentinel since I couldn't get ahold of anyone at my…read moreregular providers, endodontic, periodontal, or general and this place claims to have emergency dental care available. What a waste of time. The woman who answered said she had to see who was on call and would get back to me. She didn't and when I tried calling again no one answered or returned my message. So now here I am with motrin and ice packs hoping to see one of my regular providers on Monday. Unfortunately dental care is a frequent regular part of my life. I have insurance and have spent a ton of cash on my mouth but this group will never see a dime of it. If this is how they treat someone in an emergency they are not to be trusted​

I am so thankful for this place. They got me in super last minute on a Sunday! My toddler knocked…read moreone if my front teeth out and I was in a lot of pain. After calling around for hours this morning, pleadings to get in anywhere, they did not hesitate on acting. I was seen less than an hour after calling them. They were nothing but accommodating! I couldn't say more good things about them. All the staff there was super kind and understanding! I have terrible anxiety with dental work and they were so supportive and amazing. They made me feel comfortable and put me at ease. I am so lucky I found this place. No one wants to work on Sunday and they came in with a smile and was super welcoming willing to help. I will forever be coming back to them. Thank you again for saving me last minute! You guys rock!

I had a root canal yesterday and I was in and out in 30 min with zero pain. I felt better…read moreimmediately!! Staff was very nice and accommodating. Thank you :)

Terrible horrible the worst. Told me I needed work that I didn't need. Excruciating pain when I was…read morebeing operated on, and my fIllini's fell out soon after.

Should have read the reviews…read more This place has been referred to me by my personal dentist for a treatment they could not provide. I immediately stopped going there after my first visit due to the excessive amount of money with hidden fees they charged. I don t recommend that place to anyone I will also warn my personal dentist who is very respectful to stop referring Bandala dental immediately. Respond to Bandala group: Not everyone carries hundreds of dollars in their pockets to pay such big bills, and your office charge an extra 3% for using a credit card, it s call a surprise. Even though I found your service that was done by a trainee by the way very expensive I did not get frustrated, I have been very honest and sent the payment from my HSA account to your office but ...another surprise the payment has been returned without explanation. I checked with my HSA and they confirm that the payment has been refused by your office, I never had any problems before and now you send me a letter treating me to send a collector.

Here are just a few of the very concerning violations of the 5 Principles of Ethics Dentist's are…read morerequired to uphold. Honestly, I am not sure how aware Dr. Bandala is of the issues I have had as Treycee is the "gatekeeper". She is the receptionist and all email correspondence goes to her as well. But a DDS is responsible for his staff and they are required to provide medical care in a timely manner, to treat patients with respect and include them in their health care diagnoses and treatment plans and to treat them equally-despite their insurance. Unprofessional and petty Business Manager, Treycee, delayed my care and refused to make appointments for preauthorized work despite Dr. orders documented in my chart. Told me, I "was not a priority", "difficult from the beginning" and never missed an opportunity to point out they don't normally accept my insurance (Medi-Cal). She treated me differently than other patients and made it clear she did not like me-felt above me for some odd reason which, again, is related to my insurance. While in office, checking out after a procedure I was stunned when Treycee made a snarky comment to my face about how I'm "getting dental work for free!". So inappropriate! My medical diagnosis was never clearly outlined to me and when Dr. Bandala discovered additional problems, I was not contacted. I only discover when I call in to schedule appointment or follow-up on authorization and it's Treycee, the Business Manager, who relays it to me and only in relation to insurance and them getting paid. She said it is standard operating procedures in their office for her to give medical diagnoses over the phone (although admitted it is not standard procedure for most dental offices) and if you want details, your overall oral health and next steps you have to schedule a consultation with Dr. Bandala. She did not offer me an appointment or explain how much my insurance would be billed for the additional consultation. I had procedures done under sedation but was not given pre-treatment instructions or told I needed a chaperone to escort me home afterwards. Hence, while in the office-in the dental chair- I had to frantically contact family members and see if they could uproot their work day to come pick me up once I'm done. I have decided I'd rather have cavities and need a root canal than go back and be treated by Dr. Bandala-even if I could get an appointment made, which I've been attempting to do since mid-January when Dr. Bandala told me to do so. Treycee has blocked the process despite authorization from my insurance. As a Buddhist with a Master's Degree who has dedicated my life to helping others (hence my "poor person's" insurance) I have always been respectful and kind to Dr. Bandala and his staff when in office and on phone. It is very disappointing to have had such unprofessional treatment. I would not want anyone to experience what I have and recommend you avoid his office at all costs.

This place is the best!!! Dr. Alama is so kind and gentle not to mention hilarious. He fixes my…read moresmile while making me smile. Was there on my birthday and although that bummed me out out of principal he got me out of pain and the experience bearable. Can't recommend this place enough. All staff are caring and professional but Dr. alama is the absolute best.

I'm disappointed, I called trying to make an appointment for a small cavity and they dismissed my…read moreinsurance as an HMO type not PPO, saying they can only treat me as a "cash patient". I called my insurance provider and they explained that it is a self-funded employer dental plan. So they don't necessarily have to be "in-network" in the traditional way. The office can call the plan/administrator, verify your eligibility and benefits, and find out what they'll pay for your treatment. Long story short, they were lazy when it came to checking eligibility and told me I would need to pay cash since Medi-Cal was secondary. All they needed to do was make a simple phone call to verify. I could call back and make my appointment again but I won't, this showed me they'd rather take shortcuts than provide quality care.