Dr. Gainza and her team do their best to get your needs met in a timely manner. The ladies are so friendly and understanding and the place is beautifully kept. Most importantly, she lets you know what your pressing needs are and, if you ask, she works with you on a plan of attack when there are competing issues and unforeseen expenses, so that you can snowball the solutions. She provided solutions that other dentists had not - maybe because they were more difficult and it's easy to just go for the crown or root canal as opposed to removing and replacing a filling. The positive impact of our dental care plan has been notable and I truly appreciate the time and care so that I can understand my options. I'm very satisfied! Muy satisfecha, ya que provee soluciones que otros dentistas no proveen porque quieren hacer el trabajo más obvio o costoso, mientras ella da alternativas menos invasivas. La doctora trabaja con sus pacientes para buscar soluciones prácticas y programar de manera que no impacte demasiado el bolsillo de un soplo. Las chicas que le asisten son muy comunicativas y el lugar lo mantienen muy bonito. read more

I can't get enough! Even though I have left the state & moved cross country, I still make it a point to her when I'm in town. Dr. Gainza & her staff genuinely care for your health. It was the first time back in town since I left & I wanted to make sure I got in for a quick cleaning. Dr. Gainza & staff know my history so well that it is tough to trust anyone else. Thanks for always being phenomenal! Hope to see you in the several months. read more

This is the place to go if your are looking for professional with knowledge and people that care . Super clean at all times .

First of all, I have to acknowledge the reception staff is very nice, however, the attention of the dentist was bad. I waited over 30 mins to get anesthesia., after she administered it, she left and had me there waiting for 45 mins while she finished another job. She never apologized, instead she tried to educate me how things work in their office without considering whether I had to go to work or other things to do. Further more she accused me of entering her cubicle to interrupt her, which wasn't me, it was one of the reception staff who entered her office. She blamed me without investigating. Not one single apology for the delay or the misunderstanding, instead she was rude and condescending. Not going back there! read more

If you like your teeth, do not use Dr. Gainza. This woman can not even do well a simple filling. I used her services about 8 months ago. I was enourmously dissapointed because, not only did I mention to her how important my teeth were for me, but I also told her I am obsessed with my teeth. At first sight, she seems like a very nice person, but most importantly, her office looks clean and modern. Therefore I thought she would do a descent job. Considering that she emphisised that I had very good dental work done before, I was sure she'd tried to match it. All she had to do was even one of my front tooth. It was a bit shorter than the others. I ASKED HER if she could do it and she said YES. She lied. The reseults: the color didn't match the others perfectly and she made it all weird looking. It does not look natural, Iike the ones I had previously done. Because of my obsession, I let it go and I blame muself for being so vain. She also filled one of my molars, bit since is not super visible I didn't pay much attention to it at the beginning. Only 8 months after the procedure my front tooth is peeling and looking all weird like it's about to chip. The molar one is looking worst. What in the hell did she use? I called to complain and her assitant said that it had been a long time (too long to fix it with no extra pay) and if I wanted to see her again I had to pay for x rays and other stuff. The truth is, i just wanted to know their reaction. But no way in hell I'd let that aweful woman touch my teeth. The dental work I had done with my previous dentist, some of it as old as 5 years is intact. Again, what kind of crap did Gainza use? People like this "doctor," should not be allowed to do this just to make a few bucks. I understand she needs to pay for her expensive equipment but she should learn to use it first. Or bettter, she should invest in good classes first. You are warned. read more

Always great, Dr. Marta Gainza is the best - professional, kind, and caring. You can see she loves what she does.

Dr. Gainza was highly personable and compassionate, she explained my condition with easy terms and thoroughly, the waiting time was minimal and the staff was caring and friendly. The rooms were all spotless and the check-in and and check-out process was seamless and fast. I would recommend Dr. Gainza and her team to friends and family without hesitation. read more

Just finished initial appointment with Dr. Gainza. My experience was excellent! The receptionist, Yisel was friendly, and she is knowledgable about the insurance coverage. I saw right away that I wasn't gonna be misled at all in my dental insurance coverage being taken, and the rates at the in-network rate for Met Life Dental. The hygienist, Yani, was outstanding. She was gentle, meticulous, and thorough on her cleaning. And finally, the dentist, Dr. Gainza, reviewed the x-rays, examined my teeth, and made some recommendations. In all it was a great experience for a new patient. I highly recommend this dentist. By the way, the office is really nice as well. read more

Great Staff and an amazing dentist. Dr. Marta explained everything to me and had such good bedside manner....On top of that, her work is FANTASTIC! Would highly recommend!!!! read more

I cannot really recommend this place to others. If you want to keep your healthy, sanity or money, then heed the warnings! The worst part of the overall experience was that this woman dentist left me sitting in the chair mouth wide open with a big hole in the tooth (very uncomfortable at least) in the middle of the operation for a filling for over 30min while she left the room doing someone else or God knows what. She intentionally left me there to suffer when I was feeling very very uncomfortable. The dentist also over-billed the insurance on everything they could put on the bill. It's a borderline fraud IMO. They disregard the contracted amount within the Cigna network, and they refused and lied in front of my face when I took out the pricing schedule from the insurance company. They also demand me pay all the money upfront, which is a BIG warning sign. Because I never got my deposit back even they had got their money from the insurance. Furthermore, the front desk staff and the woman dentist are very passive aggressive people. They aren't professional at all and should be flagged for medical fraud. Once you signed on for their treatment & paid deposit, they knew they'll play you by the balls. If you're in pain, don't go to them unless you want more physical and financial pains coming your way. You've been warned. read more

The office was neat, clean and set up to make you feel safe and comfortable during the Covid-19 pandemic. They have set procedures and policies in place on how they and we should handle the pandemic when visiting their office. They take your temperature, oxygen levels and allow 1 person at the front desk at a time to practice the social distance. They have special air purifiers throughout the office and go the extra step with having each patient room disinfected with a UV light in between each appointment. The staff is Always welcoming, friendly, professional and accommodating. They perform great service. I would definitely recommend Dr. Gainza's office. read more

Came here for cleaning and x-rays. No insurance. Just moved to Miami. First time patient. Appointment started in time. Cleaning was twice as fast as any I've had because she works with an assistant the entire time. I was in and out in an hour. I feel like she did a good job. Painless and thorough. Price was consistent with my other dentists I've had. Normally wouldn't review a dentist but I feel obligated to counteract some of these terrible reviews. read more

If there is an option for more stars, I would add them. I went for my first appointment today and one word sums up the whole experience; comfort. Swift, knowledgeable staff that smiled from the second I walked through the door. Dr Gainza sat down, asked about how I was, and genuinely was interested in ensuring I got the most of my dental experience. She gave me advice for how to care for myself at home, including a TMJ massage that she did for me as a personal tutorial. Hands down the best dental experience I ever had! read more

never thought I'd put fantastic and dental visit in the same sentence but....I just came back from the most fantastic dental visit!! it had been too long since my last dental checkup and cleaning, so today I decided to find a new dentist and make an appointment. they were gracious enough to fit me in at lunch time (today!) because they'd had a cancellation, but they assured me that regardless, they would have been able to schedule me within the week - quite convenient. when I arrived the Dr., Marta, greeted me and introduced herself and her staff who helped me with the initial paperwork and insurance approval process. they were all extremely friendly and helpful and did not make me wait at all. as soon as I completed my paperwork, I was taken into a clean, comfortable room and seated for my appointment....seated in a m-a-s-s-a-g-i-n-g d-e-n-t-a-l c-h-a-i-r!! wow, nice touch! they did a full (full) set of x-rays (sixteen, really!?) and were very cautious and gentle while doing so. the doctor came in when they were done and said we would wait for the x-rays and then she would do my check up. after less then 10 minutes, she returned and said, 'lets just go ahead and do the checkup and cleaning so that you don't have to wait anymore. I'll look at the x-rays when you're done." so considerate of the fact that I was on my lunch break. she was thorough in her checkup explaining in detail everything she found and/or felt needed to be done. she then moved on to the cleaning, which she also detailed as she went along so that I would know what to expect. she was also very careful but meticulous about the cleaning...as she was with the polishing, which her assistants usually do for her. (Dr. Gainza was also in the process of training a new hygienist during my visit and showed much patience while teaching her proper procedure) upon finishing my cleaning and checkup, Dr. Gainza sat me down to go over her proposed treatment - what I need done, what the insurance covers, what I pay, and gave me all the information I needed. her assistant, Mom, also gave me my follow up appointment and my next cleaning appointment while being very accommodating with my schedule. affordable, professional, courteous, friendly, welcoming, and with a detailed attention to their craft, this was one of the top dental experiences I've ever had. I will be sure to follow up once my additional visits/work have been taken care of. **big smile** read more

Dr. Gainza is friendly, compassionate, and attentive. Her kindness is evident throughout the office. Her staff takes the time to speak with you and build a relationship which creates a friendly and peaceful environment which is nice when someone is poking around your mouth. A company's culture is cultivated at the top and Dr. Gainza is running a fantastic office. I enjoy going in and seeing everyone every six months. I highly recommend this dentist office. read more

Avoid Marta Gainza ! She is extreeeeeeemelly slow.. on everything. Not only that, she keeps bouncing back and forth between patients and any 30-45 mins treatment takes at least 2-3 hours with her. At the end of my treatment I made the mistake of allowing her to do a cleaning. It was the WORST cleaning I've ever had in my life... I had to wait for over an hour on the chair and then she did a lousy cleaning in 30 mins which didn't remove half of the build up. I can't say good or bad things about the treatment itself but, the cleaning was a joke. She abuses on x-rays and is in fact passive aggressive, overcharged me twice for procedures covered by the insured(I had to claim it back and she reimbursed back) and is constantly exchanging staff/assistants. She tried to convince me to open 3 old fillings, which had no problem, just because she thinks there could be a problem under them and couldn't detect with x-ray, which I obviously refused. On the pro side, her clinic is extremely clean and she consistently gives anesthesia in a way that you feel no pain at all(one of the best I ever got). I will not go back mostly because of her slooooowness which makes you waste a lot of time, her cleaning was a waste and she tries to convince you into doing unnecessary treatments. read more

This dentist is the biggest scammer I have ever met. As soon as my exam was finished, Gainza (she doesnt deserve the honor of being called "doctor") right away said I needed to see a periodontist. Before I even stepped out the door, I had a periodontist office calling me for an appointment. Besides the attitude given off by the dentist, her mother (the receptionist) began ordering me and my wife around. I was amazed at the unprofessional atmosphere. This was only the beginning........a filling she put in was causing me severe pain. When I went back, Gainza made every excuse imaginable blaming me for the pain. She even said the nerve may have bled (nerves do not bleed). This was enough for us. I then went to Jackson South and was seen by an amazing resident and dentist. They removed the filling, replaced it, and then had a staff periodontist examine me. The periodontist said there were no issues whatsoever. Gainza is a disaster. She and her staff do not know the meaning of customer service. During my appointment , she was bouncing between 2 other patients. A basic exam cost me 3 hours of my day that I'll never get back. Avoid this woman at all costs....and her receptionist mother. STAY AWAY. She doesnt even deserve 1 star. read more

Bad experience. Gainza and her unprofessional staff made me wait 2 hours for a simple cleaning and regular check up. I cannot believe how I let them pass other people in front of me who clearly had later appointments. Went once as a new patient and never going back! read more

Great service! This is the best Dentist ever and the staff is great, also. Very knowledgeable and curteous. She gives great referrals too, if needed. Btw, she takes children, as well as adults. read more

Dr. Gainza is a fantastic dentist and an amazing person. You will definitely be in good hands if you are lucky enough to visit her in her Brickell office. I have been a patient of hers since 2012 and am always impressed by her care. She personally attends to her patients routine cleanings and her staff is highly professional as well. read more